...Leadership Communication Skills Assessment Read through the list of skills and for each one check off your present capability in the chart below. Excel = You have mastered this skill and are excellent in it. Competent = You are competent in this skill but could polish it some. ✓ Need to Develop = This is a skill you need to develop further. | | | |Need to | |Area and Skill |Excel |Competent |Develop | |Part 1 – Assessment of the Core Abilities | |Audience Analysis and Strategy | | | | |Analyzing the context for communication | | | | |Analyzing audiences | | | | |Tailoring messages to different audiences | | | | |Selecting the most effective medium (channel) | | | | |Developing a complete communication strategy ...
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...the foundation of intelligence. Warwick establishes and develops his claim by stating that all IQ tests are subjective. First, he addresses the possible misunderstandings on the concept of intelligence. Warwick states, “Any attempts to define intelligence that do not involve identifying specially valued cultural attainments must fail (Warwick 199).”Oftentimes, humans see themselves being on top of the ladder simply because they arrange and connect every aspect according to their own standards and values. However, it is in fact improbable and pointless to compare the mental and physical abilities between two species, except referring to specific assignments. Warwick successfully clears up the assumption...
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...strategic plan for the Company TESI to maximize shareholder’s profits, he will recommend it to the Board for review and, in the Board’s discretion, approval. He will report to the Board in a timely manner on deviations from the strategic plan or any parameters established by the Board. The CEO’s second duty is building culture of ethical conduct and integrity. Work gets done through people, and people are affected by culture. Culture is built in dozens of ways, and his every action sends cultural messages. He will need to set the ethical tone for the Company TESI and its Management, including activities such as but not limited to: overseeing the administration and implementation of, and compliance with, Company policies and procedures; and taking all reasonable steps to satisfy the Board as to the integrity of the CEO and other senior officers create a culture of integrity throughout the organization. Team-building is the CEO’s third duty. The CEO will develop a strong organization with the right people in the right positions. He will be able to hire/ fire non-performers and he will lead the senior management team. He must resolve differences between senior team members, and keep them working together in a common direction. He will recommend appointments to senior management, will monitor performance and will provide feedback as appropriate. Capital allocation is the CEO’s fourth duty. The CEO sets budgets within the firm and manages the firm’s capital. He will provide to the Board assurance...
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...Date: 25th September 2014 Word Count: 2420 EXECUTIVE SUMMARY The purpose of this report is to critically analyse the Southern Cross Health Systems case from a communication perspective, by identifying and discussing the relevant communication and ethical issues in the company. The results have shown that various communication flaws are present between the company’s three main employees: Bieber, Harris and Hirokawa. Firstly, research has shown that effective communication can be achieved through the appropriate choice of communication channels (Lengel 1983). However, Bieber and Harris are utilising the inappropriate channels, such as E-mails and SMS for unsuitable occasions, thus communication is undermined. Next, the report discusses the significance of nonverbal communication. Bieber and Harris have displayed various nonverbal cues, either consciously or unconsciously, to suggest their authority towards their colleagues. Furthermore, the report examines the problems during intercultural communication, with a particular focus on Hirokawa and Harris. Hirokawa is from a Japanese background, whilst Harris is from an African American background; therefore they belong to the different cultural dimensions of collectivism and individualism respectively. Additionally, the bribery actions of Bieber in the Chinese market can lead him to become an unethical communicator. Finally, the report concludes with recommendations made for the three employees. Bieber is...
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...Overview › › › › Introduction Course format Course plan Literature / Individual assignment › About Comparing Countries 1 2/4/2014 | 3 Introduction › The goals of this course are: 1. To develop and apply analytical skills to understand socio-economic differences between countries; 2. To assess how these differences impact the climate for doing business across countries. Theory and Application 2/4/2014 | 4 Course format › Tutorials (with student teams): • Theory tutorials (TT) • Application tutorials (AT) › Combining theory with application country Factbook • • • • Tools/Methods Application of tools Comparative analysis Recommendation › Industry perspective 2 2/4/2014 | 5 Assignments and Grading/Feedback › Team assignments (70%) & Individual assignment (30%) › Team assignments: • Paper on / synopsis of materials of Theory tutorials (30%) • Factbook grade (40%) › All assignments: minimum of 5 › Overall: minimum of 5.5 › Participation / performance as presenters, reviewers or chair (+/- 1 grade point on team assignments) › Are you allowed to take this course? Propaedeutics or positive BSA › Passing 2nd year courses but failing 1st year courses leads to removal from the program 2/4/2014 | 6 First Application tutorial (starting tomorrow) › Each team prepares a potential structure for their country Factbook › Teams present an overview of tools, concepts & frameworks › Teams may provide a first general overview of their two countries...
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...sales and party hall rentals Managing customer relationship is an essential aspect of any small business to its success. Support Provide required contact information on the website for the customer to reach business 24x7 On the website clearly specify contact number and email address Design a feedback form and provide a link on the homepage. Add feedback form link to website index, so that it will be visible to customers through search engine result page. Plan schedule maintenance of the website and post messages on the website and send emails to the members of the website Include broken link report pages on website Sales Purchase online CRM tool to manage data related to customer behavior, spending trends and customer life cycle. Create membership program to offer discounts to loyal customers. Publish new customer discounts on the website and coupons website www.groupon.com Publish coupons and discount offers on blogs and social networking pages Marketing Update website to capture server logs to track customer behaviors Setup email, news letter subscription links on all email communications and the website. Get contact information and contact preferences from customers through feedback and survey forms (both online and offline). Provide a separate options on the phone to contact different personnel for various queries on restaurant bookings, takeout orders, catering and party hall bookings. During business hours reduce the waiting time; Respond quickly to customers over the...
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...Building a Vision-Guided, Values-Driven Organization By Richard Barrett PART I: WHY VALUES ARE IMPORTANT Organizational values are more important today than at any other time in history because the personal and societal context within which business operates is changing. Who you are as an organization, and what you stand for, are becoming just as important as what you sell. The values that an organization lives by are important to a variety of stakeholders: • Society: Organizational values need to meet society’s expectations with regard to environmental stewardship and social responsibility. Failure to support society’s values can have a very significant impact on financial performance.1 Shareholders: Organizational values need to meet the needs of the new breed of shareholders that are only investing in companies that: (a) meet socially responsible investment criteria; and (b) compete to be the best companies to work for, or other quality awards. Potential employees: To attract the best people, the organizational values need to meet the needs of potential new employees who are choosing to work in organizational cultures that align with their personal values. Existing employees: To retain the best people, the organizational values also need to meet the needs of existing employees and support them in finding personal fulfillment at work. • • • Employee Fulfillment Whilst attention to all stakeholders needs are important, the most critical are: (a) How existing employees...
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...ARTIFICIAL INTELLIGENCE 1. Involves studying the thought processes of humans 2. Deals with representing those processes via machines * 1960’s * One of original chat bots * Programmed as Rogerian Psychotherapist. (Ask Q’s) * 1960’s * One of original chat bots * Programmed as Rogerian Psychotherapist. (Ask Q’s) Development of Eliza Development of Eliza Testing for intelligence: * The Turing Test * Alan Turing * How to determine if machine is truly capable of intelligence? * Theory of Multiple Intelligence: * Verbal * Math * Analytical * Emotional * Bodily * Cultural Theory of Multiple Intelligence: * Verbal * Math * Analytical * Emotional * Bodily * Cultural Interaction? * Does it act like a human? Areas of AI: * Natural Language Processing- Build language systems of Interaction for business * Ex. Google Translate * Text Mining * Voice generation and recognition (SIRI) * Analyzes input and builds a response * Must think about: * Speech-phonology * How words are formed-morphology * How sentences are formed-Grammar syntax * What do words and sentences mean- Semantics * How does context affect language?- Pragmatics * Speech Recognition * Robotics and Sensory Systems * Visual Recognition * Ie. Baxter folding shirt * Used by customs *...
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...Tool|Describe who creates the report andthe data sources|How can it be used to assess market viability?|Notable Findings| 1. US Department of Commerce Country Commercial Guides[->0] |Created by US embassies with assistance from several US government agencies. |The reports can give you a better understanding of a countries current commercial environment. Access to information such as market overview, challenges, opportunities, entry strategies, political and economic environment, trade regulations, investment climate, trade events etc Can be useful to determine if a product/business will have potential growth in a given market.|Prepared annually. Reports created by using economic, political and market analysis. Pretty thorough report but some countries do not have a report. For example not all Caribbean countries are featured.| 2. AT Kearney Global Retail Development Report[->1] (also provides other good reports, such as Globalization, and FDI confidence)|Report is created by AT Kearney, a global management consulting firm. Analyzes 25 macroeconomic and retail-specific variables|The Global Retail Development Index ranks the top 30 developing countries for retail expansion. The reports help retailers create global strategies and identify market opportunities. It helps retailers assess current and future markets for possible continued expansion.|Annual report.| 3. World Bank’s Doing Business in…[->2] |The World Bank Group|The doing business reports measure business regulations...
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...EMOTIONAL INTELLIGENCE- DEFINITION Emotional intelligence (EI) describes the ability, capacity to identify, assess, and control the emotions of one's self, of others, and of groups. In other words, it is the ability to perceive, control and evaluate emotions of self or others Emotional intelligence is about how we manage our actions with both others and ourselves as a result of the emotions we feel. Peter Salovey and John D. Mayer -“the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions” (1990) Four factors of EI 1. the perception of emotion 2. the ability reason using emotions 3. the ability to understand emotion 4. the ability to manage emotions IMPORTANCE OF EI : Emotions play a significant role in the way people work with one another and therefore affects profits. An individual with high EQ reacts after both feeling an emotion and thinking about an event. Others with less developed skills would often react only after feeling the emotion without much thinking. Extremely smart people can have low emotional skills while others who are not so gifted in standard IQ can exhibit relatively high emotional skills. Emotions affect how one behaves with oneself as well as with other people, especially during conflicts. This is why management of our emotions has become especially important.IQ is a given...
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...ITECH7406- Business Intelligence and Data Warehousing Team assignment – 2015 Team assignment consists of Team report and team presentation Weighting: 25% (15% for the report and 10% for the presentation) Team report There are new and exciting developments that are taking place in the Business Intelligence literature that is constantly shaping the use and implementation of Business Intelligence and Data warehousing tools and applications in organizations. The primary objective of this research project is to provide a forum for students to investigate the practice, approaches and understanding of business intelligence as it is being applied in the real world to realize organizational objectives. Some of the potential topics are: * Development and acquisition approaches for emerging decision support environments * Challenges in harness big data and relevant analytics for effective, timely inputs to strategic decision making * Cultural, social and political dimensions of the adoption of emerging decision support technologies * Data and business analytics in the cloud * Emerging technology for real-time analytics * Knowledge-driven analytics: application of emerging technologies such as text mining, data mining, rule-based systems, semantic web technologies, or in-memory databases to address specific decision support needs * Mobile technologies for decisions analytics and support There are two deliverables to this project. 1. First...
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...A Case Analysis for “TheVidSoft Triangle (A)” A Case Analysis for “The Vidsoft Triangle (A)” I. Summary In what could prove to be his defining moment, Alaji Babatunde, senior technical support manager of a medium-sized & multicultural software company, is facing a crucible in the form of an interpersonal conflict in one of his teams which necessitates his quick but calculated decision that would impact the employees‟ harmonious & effective interaction in his department and that could question the integrity of a procedurally correct business decision he made. Discerning the conflict‟s apparent origins & consequences and considering probable answers will lead Alaji to an evenhanded resolution to this intense trial and secure against a potential repeat. II. Analysis When VidSoft Technologies, an internet company, opened in 1996 it was developing enterprise software focusing on procurement for its customers. Both its revenues and employee base increased after going public in 1999. The rapid growth of the company could be mainly attributed to the customer-centric corporate strategy and team-oriented work culture that was introduced and implemented by the organization‟s mild-mannered and charismatic CEO, Keith Nash. Teams are highly treasured in the company. They satisfy most employees‟ need for affiliation as McClelland‟s theory of needs explains (Robbins & Judge, 2009:180). Teams in the company can be classified as self-managed as they „can not only solve problems but implement...
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...overview As part of this assignment students are required to produce a 4,000 – 5,000 word report for the board, specifically focussing on the following four sections Section 1: Culture at FacileAvion Section 2: Management and leadership at FacileAvion Section 3: Motivation at FacileAvion Section 4: Effective teamwork Scenario/Vocational Context The assignment for the Organisation Behaviour module is project based on the following scenario: You work for FacileAvion the largest low cost airline operating in Europe. There has recently been a change of management at the board level and they are looking at how they can improve employee engagement over the next few years. The new Board have noticed that employee satisfaction feedback scores have consistently been decreasing over the last year and would like you to carry out an analysis as to the reasons and provide recommendations. Task 1 (this task provides evidence for LO 1.1, 1.2, 1.3) Section 1: Culture at FacileAvion Discuss the role of culture by focussing on the following areas: Compare and contrast different organizational cultures and structures (1.1) Explain how the relationship between organisation structure and culture can affect performance (1.2) Discuss the factors which affect individual behaviour at work, specifically in the context of a company that is similar to FacileAvion (1.3) Required: Write section 1 of the report (max: 1,250 words) Task 2 (this task provides evidence for LO 2.1, 2.2, 2.3) Section 2: Management...
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...Cross Cultural Management Course Code: INTL 3350 [A] Date: Wednesday, October 8th, 2014 Page 0 of 12 Image Credits: http://www.almrsal.com/post/122253/detroit-resources A Naï Sahib in India ve Weiting Xu INTRODUCTION Dear Executive Board of Aspen Automative, In the report enclosed, I have gone through an exhaustive review of the new acquisition between Aspen Automative (Aspen) and Bindi Break Company (Bindi) involving Managing Director, Brian Moseley, and Bindi‟s management team. Mr. Moseley is an intelligent individual with post-secondary degrees from top universities and previous international management experience. The decision made by the executive board to send Mr. Moseley to India to increase efficiency and profitability of Bindi was not a mistake but in fact a cultural misunderstandings concern. Throughout the report, I will utilize the information you have given me to provide an objective analysis on each situation and how to resolve the check-mate both parties are currently at. Furthermore, I will provide recommendations on how to proceed further along with general advice for future dealings internationally. Should you have any questions or concerns, feel free to contact me. Best Regards, W.Xu Weiting Xu Cultural Consultant, InterContinental Inc. Page 1 of 12 A Naï Sahib in India ve Weiting Xu FUNDAMENTAL MANAGEMENT ISSUE The fundamental issues have been divided into: the insensitivity to India‟s cultural norms; ...
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...Case Study Write Up: GE’s Two Decade Transformation: Jack Welch’s Leadership Teri Raven, EMBA 709 “GE’s Two-Decade Transformation” analyzes the leadership of Jack Welch, CEO of General Electric. When he took over GE as CEO in 1981, Jack Welch had big shoes to fill. His predecessor, Reg Jones, had been referred to as a “management legend” and been voted “CEO of the Year” and “CEO of the Decade” 3 and 1 times, respectively. Jones had led the company for 8 years and had done well both professionally and politically. Upon his initiation as CEO in 1981, the Wall Street Journal had already likened Welch’s replacing Jones to replacing a legend with a “live wire.” The business climate was shaky when Welch took over in April 1981, with the economy in recession. Welch had only one option: success. And to achieve success in the current climate, he would need his team to be “better than the best.” In fact, the choices were to be #1, #2, or nothing at all. He soon used this philosophy in his categorization of businesses into core, high-technology, and services. Welch’s 10 year vision was to lead GE to a state in which it would be viewed as “the most profitable, highly diversified company on earth, with world quality leadership in every one of its product lines” (Bartlett/Wozny); he sought to achieve this via a massive restructuring of the business. His philosophy of “fix, sell, or close” businesses was born, yet the reality was often that in the economic state of that time,...
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