...Case Analysis: Citibank: Performance Evaluation Elena Wellard MBA 620 - 02 Professor Peter Frischmann November 23, 2008 1. Why has Citibank introduced a Performance Scorecard? The implemented performance scorecard specifies goals and measures manager’s performance in 6 areas: Financial measures Strategy implementation Customer satisfaction Control measures People Standards The primary purpose of the balanced scorecard is to set goals and allow managers to complete well-rounded performance reviews using both quantitative and qualitative measures. While financial measures are important in analyzing performance of the bank, they do not provide any insight into non-quantifiable measures that can be equally important in performance assessment. In addition, the balanced scorecard forces employees to adopt a broader view of the business and concentrate not only on financial measures, but on measures that are truly important to the success of the company. In the service industry, customer satisfaction is a particularly important measure in determining how the company is doing. A high level of customer service is a significant component of Citibank’s strategy in California. Frit Seegers sees it as a leading indicator of future financial performance of the bank. From the past experiences, it was determined that customer satisfaction ratings do not follow the same pattern as financial performance, and it is necessary to measure customer satisfaction separately. ...
Words: 1439 - Pages: 6
...the ratios and make commentings for the two airline industries by abstracting their group data. Profitability ratios were used to evaluate the financial performance during their three year period combined with other data to forecast potential future performance. Liquidity ratios were used to evaluate whether an entity can meet its short- term and long-term obligations. the financial stability ratios were used to analyze the ability of the entity to continue operations in the long term and still have sufficient working capital to operate. Cash sufficiency ratios assess the industries relative ability to generate sufficient cash to meet the industries cash floe needs and cash floe efficiency ratio asses the relationship between the items in the income statement and cash floes to asses the efficiency of an entity in turning accrual profits into actual cash flows....
Words: 1437 - Pages: 6
...course snowballed into a bigger problem when it started to result in wasting time retrieving, sorting and delivering the junk mail. Although at first sight it seems like a simple problem, companies worldwide let similar problems occur causing them sometimes hundreds of thousands of dollars. During the Measure phase, Xerox gathered quantitative and qualitative data to get a clear picture of what the current state of Medtronic was. The reason they would do this process is because it makes it easier to evaluate potential solutions. There were numerous locations to find information that would be valuable and help in the process of moving forward in the DMAIC process. Some of the measures that were collected were as follows: The amount of storage space being used and how much is available, number of mail, phone, and fax requests, number of steps in a process, and number of errors requiring a redo. In the analyze phase, Xerox studied the information that they gathered in the Measure phase and pinpointed the bottlenecks, and identified additional improvement opportunities where non-value-add tasks could be removed. The tool that they used during this phase was a value stream map. This is a common tool that is usually applied during this step to get an overview of the workflow process and to help uncover...
Words: 480 - Pages: 2
...Filings Bonds Cash Flow Period 5 Years Show Report Dates Data Scroll View Rounding Export Ascending 3/17/2016 9:24 PM Balance Sheet for Beximco Pharmaceuticals Ltd GDR (BXP) from Morn... http://financials.morningstar.com/balance-sheet/bs.html?t=BXP®ion=gbr 2 of 3 Fiscal year ends in December 2010-12 2011-12 2012-12 2013-12 2014-12 21,372 23,033 24,590 27,471 29,001 6,192 7,149 8,197 8,903 8,366 Cash 2,331 2,712 3,240 3,622 2,697 Cash and cash equivale... 1,471 519 553 596 222 859 2,193 2,687 3,026 2,475 BDT in Million except per share data Assets Current assets Short-term investments 2,331 2,712 3,240 3,622 2,697 Receivables Total cash — — 1,162 1,249 1,397 Inventories 1,984 2,618 2,434 2,845 3,048 Other current assets 1,877 1,819 1,361 1,187 1,224 Total current assets 6,192 7,149 8,197 8,903 8,366 Non-current assets 15,181 15,885 16,392 18,567 20,634 Property, plant and eq... 15,123 15,746 16,202 18,364 20,393 Gross property, plant ... 18,192 19,289 — — 25,819 Accumulated...
Words: 946 - Pages: 4
...Pacini ACG 6686: Accounting Fraud Examination Concepts -Spring 2013 – Mavis Curley Florida Atlantic University April 25, 2013 | I. INTRODUCTION The use of analytical procedures on financial data to asses risk and detect fraud is standard practice for auditors; however, using only financial data has been shown to be ineffective in uncovering many frauds. (3-Brazel) Auditors and forensic accountants find that when nonfinancial performance measures and financial data are compared inconsistencies can be exposed, and fraud risk revealed, that otherwise would have gone undetected. (3-Brazel) There are a number of nonfinancial performance measures which can raise questions about financial reporting and the corporations environment; although they are not directly related to the accounting of the business they function as possible indicators or symptoms of fraud; this can help detect wrong doing sooner than analytical procedures alone. This paper will describe common nonfinancial performance measures and through the use of a fictional corporation, show how nonfinancial performance measures and can expose fraud and fraud risk and discuss the use of red-flags and the future of nonfinancial measures in auditing, investing and investigations. II. NON FINANCIAL MEASURES AND CORPORATION X The American Association of Accountants (AAA) published a commentary paper on the NFM research done by Brazel et al, below is financial statement data from a fictional corporation...
Words: 2175 - Pages: 9
...Hypothetically speaking, if a couple presents for therapy for domestic violence, I think I would asses them from a CBT perspective as I stated above. I first would observe the behaviors my clients, such as; yelling, name-calling, how they treat each other in therapy, and verbal and non-verbal cues. After observing my clients behaviors, I would then explore past and current events of violence in their lives. This is an important task because it is important to know the extent of the violence occurring so the proper treatment can be implemented. Along with exploring events of violence, I would also explore environmental or situational aspects that may be influencing the violent events. Following the exploration of both past events of violence and environmental components, I think it will be beneficial to see the clients separately to analyze their situation from both perspectives. I also think this is an important step in the behavior assessment process. Lastly, with all the...
Words: 595 - Pages: 3
...MGT 400 Exam 1 Study Guide Chapter 1: What is Strategy and why is it important? What is Competitive Advantage? Competitive advantage. It is a superior performance relative to other competitors in the same industry or the industry average. Sustainable - competitive advantage. When a company is able to outperform its competitors or the industry average over a prolonged period of time. Competitive disadvantage Underperformance relative to other competitors in the same industry or the industry average. Competitive Parity Performance of two or more firms at the same level. The firm that possesses competitive advantage provides superior value to customers at a competitive price or acceptable value at a lower price. What is strategy? Strategy describes the goal – directed actions a firm intends to take in its quest to gain and sustain competitive advantage. Strategy is about creating superior value, while containing the cost to create it. Strategy is not a zero-sum game. It is not always the case that one party wins while all others lose. Win- win scenarios: when competitors cooperate, occasionally, with one another to achieve strategic objectives, we call this co-opetition. Strategic positioning is staking out a unique position in an industry that allows the firm to provide value to customers, while controlling costs. Strategy as a Theory of How to Compete. It provides managers with a roadmap to navigate the competitive territory. A firm´s strategy can be seen as its...
Words: 3427 - Pages: 14
...STALL # 17 MARKET DAY IMPLEMENTATION: MARKETING PLAN SUMMARY AMB240 Marketing Planning and Management Tutorial 5: Dominic Kauter Wednesday 2pm Composed by Shelley Lee | n8606081 | Keegan Sutherland | n8827419 | Taylor Willmott | n8620199 | Gina Theron | n8002266 | Ellyse Sainty | n8879800 | PRODUCT Berried offers Byron Bay Chocolate Factory’s gourmet chocolate coated fruit and nut and fresh, high quality strawberries packaged in a small take-away Chinese container. The product has altered slightly in that Berried does not offer the strawberries pre-dipped. This is a conscious decision made by the marketing team to make the product a tangible item and an attractive gift option for Mother’s Day on the following day (May 11th). The product maintains its luxury branding throughout its product, price, promotion and distribution strategies. MISSION STATEMENT “At Berried, we are committed to supplying our customers with both gourmet chocolate and fresh, high quality strawberries in a unique manner” MARKETING TEAM Shelley Lee (Marketing Manager) Keegan Sutherland (Product Manager) Taylor Willmott (Pricing Manager) Gina Theron (Distribution Manager) Ellyse Sainty (Promotion Manager) KEY COMPETITORS 1. Silver Spoon (Stall no. 49) Located on the other side of the market space, potentially attracting customers that do not see Berried’s stall first. Fudge brownies often contain chocolate, being one of Berried’s major ingredient, therefore...
Words: 2205 - Pages: 9
...Specimen: 1)a) Examine the possible factors which may have led to a change on the value of the pound sterling against the Euro in recent years b) Evaluate the likely economic effects of a significant fall in the value of sterling against the Euro. 2)a) Examine the effect of the Common Agricultural Policy on the world trade in agricultural goods. b) Evaluate the implications of a significant reduction in barriers to the trade and services for the global economy. 3)a) In 2002 the unemployment rates in Spain, France and Italy were significantly higher than in the UK. Examine the factors which might explain why the UK's unemployment rate was lower in these countries. b) To what extent might the pursuit of full employment conflict with other macroeconomic objectives? ------------------------------------------------- Exemplar: 1)a) 'The competitiveness of the Uk's manufacturing sector has declined in recent years'. Discuss the factors which may have affected the international competitiveness of UK goods. b) Evaluate the methods by which the UK's international competitiveness could be increased. 2)'Trading blocs are becoming increasingly important to the world economy' a) Discuss the benefits to a country belonging to a trading bloc. b) To what extent might the policies of the WTO conflict to those of trading blocs? ------------------------------------------------- June 02 1a) Examine the factors which have led to an increase in interdependence between...
Words: 1983 - Pages: 8
...Flash Memory, Inc. 2 pages Case paper outline 1) Asume positiong of manager a. Understand the Enviroment in which company operates i. International environment ii. Domestic environment 1. Expansion or contraction of economy affecting sales, profits, costs a. Growth? 2. Level of unemployment b. Potential for strikes c. Affects slaes of products 3. Cycilical up and down turns iii. Industry situation iv. Economic environment b. Company situation v. History 4. Asses success of past finaclial investmetns d. Review fianlcs e. Market share/ competitive product market info f. Stock and bond market reutls vi. Current condition vii. Future prospects 2) Solv problem facing Company c. Identify the problem- usualy one or both viii. Investigate assets to replace old products or processes 5. Increase sales or decrese costs ix. Secure funds to support growth of firm to replace products/processes 6. Increase liability- short or long term 7. Increase equity via common stock or retained earnings 8. Increase profits/decrease dividends 9. Establish relasionships with other companies d. Define alternatives x. Strategies available...
Words: 534 - Pages: 3
...International Industrial Economics (2012-2013) Case study PPT presentation Date of seminar January 18 , h. 11.00 January 18 , h. 11.20 January 18th, h.11.40 January 18 , h.12.20 January 18 , h.12.40 January 18th, h.13.00 January 18 , h.13.20 January 24th, h.11.00 January 24 , h. 11.20 January 24 , h. 11.40 January 24 , h.12.20 January 24th, h.12.40 January 24 , h.13.00 January 24 , h.13.20 January 25th, h.11.00 January 25 , h.11.20 January 25th, h.11.40 January 25 , h.12.20 January 25th, h.12.40 January 25 , h.13.00 January 25 , h.13.20 th th th th th th th th th th th th th th Name SALICE Valentina MARRONE Emanuela SPAMPINATO Giulia REITANO Boris D’ARRIGO Roberto ARDITA Giuseppe CARIOLA Elena FILIPPELLO Gloria FILOCAMO Andrea ALI’ Andrea RIZZO Emanuele ARENA Annamaria AIELLO Sebastiano SPORTARO Prospero CONTI Maria Cristina LUISI Paola FAILLA Stefania ALAIMO Massimo Maria AYARI Neila CALVAGNA Giorgia CRUCITTI Alessia Case study Cola Wars continue: Coke and Pepsi in 2006 Google Inc. Nucor at Crossroad Caterpillar Tractor Co Komatsu Ltd. Crown Cork and Seal Apple Inc. in 2010 Cola Wars continue: Coke and Pepsi in 2006 Google Inc. Nucor at Crossroad Caterpillar Tractor Co Komatsu Ltd. Crown Cork and Seal Apple Inc. in 2010 Cola Wars continue: Coke and Pepsi in 2006 Google Inc. Nucor at Crossroad Caterpillar Tractor Co Komatsu Ltd. Crown Cork and Seal Apple Inc. in 2010 Seminar guidelines 1. Each student has 20 minutes for presentation. You are required to provide a Powerpoint...
Words: 809 - Pages: 4
...Abstract The purpose of this assignment is to critically examine the performance of two companies using Ratio analysis over the a period of five years (2008-2012), in order to recommend the best company for investment, justified by the data collected, analysed using ratio analysis and interpreted The assignment, will compare two of the largest retail outlets in th UK in sainbury and Tesco. It will show that Tesco has higher Profitability, Liquidity and Gearing ratios than Sainsbury, While in investment ratios Sainsbury exceeds Tesco. However it will also show that over the five year period Sainsbury as more consistent ratio outputs than Tesco, whom go into a steep declines in various ratios during the 2012 period. This assignment will show that Sainsbury on the basis of consistence is a better investment option, while highlighting that the ratio cannot be the only tool used in analysing comparatively the two companies. Table of Contents Introduction1 Selection of companies2 3. Ratio Analysis3 3.1 Profitability Ratios4 3.1.1Return On Capital Employed4 3.1.2 Gross Profit Margin6 3.1.3 Profit Margin7 3.2 Liquidity Ratios8 3.2.1 Current8 3.2.2 Liquidity9 3.3 Gearing Ratio10 3.4 Investment Ratios12 3.4.1Dividen Yield12 3.4.2Pric to Earning13 4.0 Critical Analysis15 5.0 Conclusion16 APPENDIX17 Bibliography Table of Tables Table 1.1……………………………………………………………..4 Table 1.2……………………………………………………………..6 Table 1.3……………………………………………………………..7 Table 2.1……………………………………………………………...
Words: 3138 - Pages: 13
...Title page Executive summary The purpose of this report is to evaluate personal effectiveness of three members, Ajai Ratnakumar, Melissa Jayawardena and Shannelle Abayasekara who are to be working together as a team. The main objective of this report is to compare and fit the different characteristics of the three team members who are to work together as a team , so as to compliment each other’s working style, for the benefit of the team, and ultimately for the company. Third Eye Event Managers provide individuals and companies with an unforgettable and unique event that would be remembered for years to come. The company’s main aims are to achieve a balance of creativity and competent implementation of all undertaken events, be it a private or commercial One. Based on the tests conducted the report contains information about preferences, strengths, and techniques for increasing effectiveness of each individual. Conflicts that are likely to arise within this team and solutions for these conflicts have been suggested. Short Term and Long Term recommendations have been stated which would help the company increase efficiency and minimize conflicts within future teams. Contents 1 Introduction 4 2 Discussion 5 2.1 What is personal effectiveness?. 5 2.2 The importance of personal effectiveness 5 2.3 Indicators used to assess personal effectiveness? 5 2.3.1 Learning Style Preferences 5 2.3.2 Hemispherical Dominance 7 2.3.3 Big Five Locator 7 2...
Words: 2091 - Pages: 9
...What is Post Traumatic Stress Disorder? Who is prone to PTSD? And how can one deal with this very unpleasant felling? These are the topics I will be educating you the reader on. I will be discussing Post Traumatic Stress Disorder and the affects it has on service members, and how to deal with Post Traumatic Stress Disorder And proven methods on how to cope. Post traumatic Stress Disorder is an anxiety disorder that occurs after a traumatic event. Such as; a close encounter with death a violent encounter in which the person was the victim or a women involved in a sexual assault. Mostly I will be hitting on P.T.S.D. With in our armed services. 1.7 million Veterans have served in Iraq and Afghanistan, and at least a third of them suffer from post-traumatic stress disorder, or P.T.S.D., according to the National Center for P.T.S.D. Given that combat vets sent to the front lines of Afghanistan and Iraq see fallen comrades, experience combat, and or survive horrific events, the likelihood of a vet being diagnosed with post-traumatic stress disorder is high. According to the Department of Veterans Affairs, someone with P.T.S.D. Is at least twice as likely to commit suicide or to sir-come to alcohol abuse. Service members are also likely to develop some type of mood disorder. Veterans are also at a high risk for domestic violence. Their is defiantly a stigma is the services associated with post-traumatic stress disorder. Most vets are scared to come forward with their issues...
Words: 2377 - Pages: 10
...required to conduct business. Apple Incorporated uses smart phone credit card readers and mobile transaction processing systems. Management information systems (MIS) serve middle managers’ interests by providing current and historical performance information to aid in planning, controlling, and decision making at the management level. Apple Incorporated uses their warranty records and performance/sales records to aid in the management information systems. Decision-support systems (DSS) also known as business intelligence systems, help managers with non- routine decisions that are unique, rapidly changing, and not easily specified in advance. The five types of decision support systems are document driven, knowledge driven, model driven, data driven, and communication driven. The executive support systems (ESS) provide a generalized computing and communications environment that help senior managers address strategic issues and identify long-term trends in the firm and its environment. Apple Incorporated uses non-routine decisions, data from internal and external sources, and long-term trends to help aid in executive support systems. Long-term trends Long-term trends Data from internal and external sources Data from internal and external sources Non-routine decisions Non-routine decisions Document driven Document driven Knowledge driven Knowledge driven Warranty records Warranty records Executive Support System Executive Support System Model driven Model driven ...
Words: 932 - Pages: 4
