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Custom Molds Case

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What alternatives might the Millers pursue? What key factors should they consider as they evaluate these alternatives?
With the major issues facing by Custom Molds Inc., the Millers have to come out with alternatives to solve the issues before the problems become aggravated. The major issues that have been identified are the changing trend of the electronic industry, delivery problems as customers complained that the parts orders took four to five weeks instead of the stated three weeks delivery, bottlenecks occurred during production process, and two returned orders because of the number of defective parts.

Alternatives that the Millers might pursue as below:

Business strategy for complete phase-out of custom molds
The changing trend of …show more content…
They have to consider key factors such as cost of expansion plans, in-depth analysis of future expected growth, timeframe of growth, location for new …show more content…
Moreover, the bottlenecks seemed to be moving from one operation to another. Flexible workforce can be used to alleviate the bottlenecks. A flexible workforce means that the members of the workforce are capable to perform many tasks. However, such flexibility comes with a high cost which requires greater skills, and thus more training and education. Tom Miller’s decision of assigning a master machinist to identify and expedite those late orders was improper as the master machinist does not have such knowledge and skills. If Millers want to assign a master machinist for that task, they have to make sure that they have flexible workforce who are capable to perform many different

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