...Relations Manager Dear, Employees Because there has been a consistent rise in the gas prices, we will have to make some changes to our hours of operation so that we can continue to serve all of our customers. These changes that will eventually will likely affect your hours work during the day, however, they will not change or alter your total hours you will be working for the week. The adjustments that will be made will not cause any of the stores to be closed and no one will be laid off as a result as well. However, we will simply be working longer hours during the day, rather than spreading them out throughout the week. On Sundays we will be closed and we will be leaving and coming in one hour earlier. All fulltime staff will be working four ten hour days and all part time employees will be combining their hours into 1, 2, or 3 days in the week. I would like to thank you for all of your dedication to the team and for supporting the changes that have been made. Sincerely, ------ Public Relations Manager. Business Letter From: ------ Public Relations Manager To: Our Valued Customers Dear, Valued Customers Because there has been a consistent rise in the gas prices, we will have to make some changes to our hours of operation. Our number one priority is and always will be taking care of our valued customers to give them the best reduced prices possible. We will be making these changes so, that we can to continue to give you the best customer service. Beginning...
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...Name: Sultan Ahmad Zarif Instructor: Christopher Henderson Course: Managerial Communication (Management 540) Section: 002 Date: January 2, 2014 Routine Messages 1. Inquiry Letter 2. Instruction E-Mail or Memo: New Process for Purchase Requests 3. Claim Refusal Letter 4. Request Refusal Letter 5. Persuasive Favor/Action Request: Borrowing Suits for Interviews 6. Sales Message: Adapting From Low Context to High Context Culture Insurance Corporation of Afghanistan 44 Ansari Square, ICA Building, Shahre Now, Kabul, Afghanistan, Phone: (+93 – 700) 111 111 1. INQUIRY LETTER December 18, 2013 Mr. Sameer Ahmadi, Manager The Hotel Beauville Walayat Street, A1, Herat, Afghanistan Dear Mr. Ahmadi This is to find out about the availability of accommodation and Conference room facilities in your hotel for a night and for an approximate number of 25 ICA employees in January this year. Reviewing the Yellow pages and your advertisements via TV, we believe your hotel is one of the best hotels available in Herat with respect to its excellent services and facilities. Our company has decided to organize a meeting for its employees based in Herat region. Therefore, we have decided to enquire about your hotel’s packages, charges and facilities. We shall require the following facilities at your hotel: * 25 single rooms with good view * Conference room arranged for 25 people * Screen and power point slideshow equipment * Stationery (Pen,...
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...Emily Woods June 17, 2014 Customers J. Crew Dear: Valued Customers Please accept my deepest apologies on behalf of the J. Crew industry. We have been reviewing orders placed through our online digital shopping cart over the last 24 hours and found that we made a pricing error. The J. Crew Cashmere Turtleneck Sweater was mistakenly priced at $18 when the correct price should have been $218. Unfortunately, many delighted customers scrambled to order the bargain cashmere. Before J. Crew could correct the mistake, hundreds of shoppers had added this item to the cart for the bargain sweater. We regret to inform you that we are unable to honor the $18 price. However, in every effort to make things right with our valued customers we have decided to cut the price from $218 to a fantastic $118.80-$130.80 depending on the size you ordered. Although the pricing mistake was our error, we are not able to fill orders at the $18 price. Therefore, your order has been cancelled. The special price is only valid for customers who placed their orders during the previous 24-hour period. Please forgive us for the error and rest assured that website management will take all necessary steps to prevent a problem like this in the future. Please feel free to contact customer service with any questions. We want to thank your for being a valued J. Crew customer. Also, I will make it better on our customers. Click on the link below to get the special price above. www.quietq.com add...
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...The indirect approach because this will prepare the reader for the bad news and then offer them a solution at the end. c. The indirect approach because in this situation the customer will be displeased and you want to soften the blow of the bad news. d. The direct approach because when you are talking to the employees you want to be quick and straight to the point. There are several things that need to be accomplished at work on a daily bases they will not want to read a long email. e. The direct approach because this should not come as a surprise because the customer would be notified before the purchase of the ticket. The customer will still receive compensation for the 1 full year after the flight. f. The indirect approach because the airline is not taking into consideration that the customer was unable to use them because of being out of the country. The customer is going to be very angry so you need to set the calming ground before the bad news by giving a buffer. g. The indirect approach because this is going to because an emotional stand point from the customer when dealing with insurance. You want to slowly insert the bad news in this situation and then proceed to give them a positive close. h. The direct approach because when this shouldn’t be a surprise to the customer and the company needs to stand firm to their terms that the company goes by. i. The direct approach because you want to break the bad news of the parts being on delay then...
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...Question 1: Using the following phrases, write an email with minimum of 70 words to the customer Mr. Gill Roy explaining delay to the project. Payment processing system – Schedule – 10th May (Friday) – Unexpected power outage – 3 days – Overall delay – 7 days – includes recovery of lost work – will not recur Sample Answer: Dear Gill Roy The project “Payment processing system” was scheduled to be deliverd on 10th of May(Friday).But due to an unexpected power outage at our company for the past 4 days,we won’t be able to deliver the same on time.It also includes recovery of lost work. Hence, there will be an overall delay of about 7 days. We are trying hard to manage this problem and I assure you that this kind of problems will not recur again. Yours faithfully, XYZ Dear Gill Roy, The project “Payment processing system” was scheduled to be delivered on 10th May (Friday). However, due to an unexpected power outage in our offshore site for the past 3 days, work did not progress as expected. Also we lost a few of our works as backup systems did not come online. Hence we are expecting an overall delay in the delivery of the project for a maximum of 7 days within which our team will work on the issues. Apologies for the delay and we will ensure that the mistake will not recur in future again. Thanks and Regards XXX Question 2: You are a part of corporate communication team in your company. The working time period is revised as 8:30 am to 5:00 pm. Using...
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...Employees Date MEMO To: All Employees From: Public Relations Date: 11/17/12 Re: New Store Hours Our company is always striving to better serve our customers and our employees alike. In an effort to be more fiscally efficient, we are restructuring our workweek. All full-time employees, including managers, will work 4 10-hour days each week and part-time employees will have their hours consolidated to 1-,2-, or 3-day workweeks depending on their workload. Our stores will be closed each Sunday and will open an hour later and close an hour earlier Monday-Saturday. These changes will keep your paycheck the same while maximizing your time to spend with family and friends. Name XCOM/285 Store Operations Messages - Letter to the Public Date Dear valued customers: Our company is always looking for better ways to serve you, our customer. While the recent turn in our economy has caused some of our competitors to close their doors we are pleased to inform you that none of our locations are shutting down. However, in an effort to be more fiscally efficient our current locations will no longer be open on Sunday. Also, our stores will open one hour later and close one hour earlier each day, Monday - Saturday. These changes will help us ensure that all of our locations can stay open to serve you, our valued customer, in the stores you have grown accustomed to. Name XCOM/285 Store Operations Messages - Email to Managers Date To: Managers Subject: Workweek Restructuring ...
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...Running head: BUSINESS WRITING PORTFOLIO Business Writing Portfolio COM/285/Introduction to Business Communication September 28, 2011 Business Writing Portfolio The public relations manager will present information regarding changes in a retail store operations to three sets of stakeholders of a retail clothing chain. The stakeholders are store managers, employees, retail customers, and the public. The adjustments regarding employees working fewer days a week in an effort to combat rising gas prices as well as saving money on store operations are as follows; First, Sonny, the public relations manager will outline several steps to follow when drafting business communications. While constructing this message, Sonny will determine the characteristics of her audience as well as considering the appropriate communication type and style for each audience. The next step is to write three messages by selecting one message format for each audience, explaining the changes in the retail store operations.The final step is to write a reflection on the writing. Business Writing Steps [pic] Research, communication, and evaluation are three steps that should be followed when drafting business communications. The first step is to identify the audience by performing research on the given audience that needs to be communicated with. The four audience characteristics that are important to identify when drafting business communication are English-language barriers, diversity, education...
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... Dear Mrs. Caldwell We received your letter on November 11 regarding the transactions made at Wilson’s Gourmet market. It’s our priority to thoroughly investigate situations which inconvenience our customers with any of their accounts. Our goal is to continuously improve our services and protect our clients from erroneous transactions. Unfortunately, due to the nature of some transactions common amongst our clientele, we are unable to credit a reimbursement. Our assessment based off the analysis conducted of all the information surrounding your claim, we have verified that the transactions with reference number 1440022-22839837109 were three separate transactions made on the same day at Wilson’s Gourmet market. Transaction numbers generated by this vendor are produced daily, not hourly, so the purchases made on the day of these transactions; $23.02, $110.95, and $47.50 retain the same transaction number. In addition, we conducted an investigation on the vendor’s register and credit machine which concluded that they were operating correctly and without miscalculation. We are very sorry to inform that we will not be able to approve a refund of $181.47 to your checking account, because these charges were not a result of the bank or merchant error. You are a valued customer and hope you understand the circumstances concerning this inconvenience...
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...143 W. Mulberry Street, Kingston, AR 384-1800, March 14, 2014. Mr. Alex P. Garvey, Homemade Construction, 571 S. Piggy Street, Dermott, AR 71638-2225. Dear: Mr. Garvey, Thank you for helping to make this year’s Friends and Neighbors Dinner a success. The tables and benches your crews built, delivered, and set up were utilize very well. Meals were enjoyed by 376 people who might have spent their holiday alone and hungry. Homemade Construction has a positive reputation in the community. That reputation is well deserved. Sincerely Christine L. Hurst, Chair Friends and Neighbors Dinner May 20th 2014 Dear valued customer I am honored to be chosen to introduce my company’s latest line of products to your home and community. BEST-EVER range of healthy juices includes today’s sample package of 7-Hills Pineapple Mango Cocktail Bits which is delivered to you free of charge today. The latest consumer poll shows that BEST-EVER range is now unsurpassed in taste, quality and shelf life. Our aim is to introduce our customers to a healthy drink for all occasions. As such, we are inviting to detach the self-address, Post-Paid Reply, tear off portion of this letter and submit with your comments about our juices in 7 days. Please state the different ways in which your family used the package. Responses may be in the form of an essay or recipe. Yours truly Christine Hurst Marketing...
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...should be acknowledged as soon as possible or business may be lost. * Complaint and adjustment Complaints about goods or services are inevitable and need to be investigated immediately. Steps should be taken to rectify matters if goodwill is to be retained. * Job application, offer and reference A wide variety of letters pass back and forth in the recruitment process. * Financial Collection letters, credit requests and credit rating enquiries all come under this heading. * Circulars and mailshots To promote goods, services or special events, an organisation may send a letter simultaneously to many recipients. Word processors may be used to personalise such messages. * Sales letters Attracting potential customers in future promotions, new products or services, and special writing techniques have to be adopted in order to put over the products or services in an interesting and enthusiastic way. * Congratulations, sympathy, thanks Maintaining goodwill is important in business. Thank you letters are often sent after a dinner or other function. Messages of condolence may be sent on the death of a business associate or colleague. Congratulations may be sent to associates on promotion or other achievements. FULLY BLOCKED LAYOUT WITH OPEN PUNCTUATION The fully blocked layout is now the most widely used method of display for all business documents. In the business letter, it is only necessary to leave one clear line space between each section...
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...Business Writing Portfolio Part I: Business Writing Steps • Do an audience analysis • Identify o The target audience Store managers Store employees Retail customers and the public o The communication channels Oral or written o What the message is set to do Persuade, inform, praise or shock (Townsend Hall, 2005) • Organize o The structure and format of the message o Keep communication simple and to the point. o Proofread the message o Deliver the message • Follow-up o Was the message clear to the audience o Does the audience have additional questions o Determine if extra communication is required Part II: Portfolio Business Letter: Store Managers Hook Retail 1234 Main Ave Charlotte, NC 28213 January 19, 2010 Mrs. Sophia Walker 532 Shortbend Road Charlotte, NC 27563 RE: Hook Retail Stores Modified Operations Dear Mrs. Walker, We would like to thank you for your dedication and hard work you have provided this company over the years. You may be aware of the increase in gas prices. Due to the rise, it is causing higher costs to the company as well as inflating gas bills for managers and employees commuting to work. We want to take this opportunity to inform you of the upcoming changes to our retail chains. These changes should ease your current position, save our employees’ money and time, and in the end guarantee the survival of our company. Effective February 1, 2010, a workday will consist of 10 hours. This...
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...1834 Orange Street Downtown, Kingston. Dear Mr. Crone: NON-DELIVERY OF ORDER TS6813: FIFTY CAES OF SCHWEPPES SOFT DRINK On November 10, 2002 my company placed an emailed order with you for fifty (50) Shweppes Soft Drink, specifying forty (40) 2L cases and ten (10) 5L cases. The email included details of required delivery dates arising from the approaching Christmas season in order to cater to our loyal, repeating-purchasing customers. Your email reply confirmed our order and indicated that there would be no problems in meeting the specified delivery dates. Additionally the email also stated that the sizes of the ordered soft drinks were available to the request of our customers. I also phoned the company at the beginning of the week and I was assured that the supplies would be delivered, consequently this did not happen. I am therefore extremely concerned that the commitments which B.F. Ltd has given to valued customers can not be met because of your company’s failure to deliver the fifty (50) Schweppes Soft Drinks as guaranteed. Currently the sales staffs of my company are under intense pressure from customers who are involved, who are now threatening to withdraw their order worth a total of $100,500. As a result my company simply cannot afford to risk not doing business with such valuable customers, therefore am asking you to intervene personally in this situation so as to ensure a satisfactory outcome for our customers. If not I will be forced to cancel my order...
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...Letter……………………………………………………………...4 Store Employee E-Mail……………………………………………………………6 Retail Customer and Public Memo………………………………………………..8 Part 3 Reflection ………………………………………………………………………….9 References………………………………………………………………………………..11 Part 1: Business Writing Steps Store Manager: 1. Address the reasons for the changes 2. Address store hours and changes to daily operations 3. Address no employee layoffs 4. Address no store closures Store Employees 1. Address the reasons for the changes 2. Address no employee layoffs 3. Address no store closures 4. Address store hours and changes to daily operations Retail Customers and the Public 1. Address the reasons for the changes 2. Address store hours and changes to daily operations 3. Address the product line, prices, and purchase/return polices Part 2: Portfolio Store Manager Business Letter June 7, 2010 Dear Store Managers, Because of the mounting cost of business expenses and the increasing price on gasoline, store management has decided to reduce the daily operations of all retail stores. There will be no stores will be closed and no employees will be laid off. After several meetings and lengthy budget conference’s management has decided to take the following steps. By following threw with these strategies management is confident that profits will continue to be advantageous, employment rates will not drop, and the customer base will not diminish. Effective August 1, 2010 all stores are going...
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...To: XXX XXXXX Managers. From: Joe Fire, Public Relationship Manager. Date: May 19, 2009 Subject: Changes in operation timings: You will be aware that there is an increase in the gas prices causing higher costs to the company as well as inflating the gas bills of the managers and employees that travel to work. This has led to a severe increase in operating costs and calls for adjustment to our operations. To counter the severe increase in gas prices, the store will now remain closed on Sundays. The store will be open on Monday through Saturday from 9 am instead of 8 am and will close at 8 pm instead of 9 pm. The managers will now be required to work four 10 hours-a-day every week. The part-time employees will be required to consolidate their work weeks into one, two or three workweeks. Currently, there will not be any store closures; however, no new stores will be opened. It is expected that the new time of store operations will reduce fuel cost for the managers. Also fewer full working days will mean you will have more time with your family and an opportunity to pursue your interests. Store Employees (e-mail) Send as: Joe Fire, Public Relationship Manager. To: XXX XXXXX Employees: Subject: Improvement in store operations timings. You have exciting news. There are new employee friendly operational timings that will make you happy. The stores will not remain closed on Sundays so no employee will be required to work on Sundays. That apart full time employees will have their...
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...Dear Alina, I`m so sorry I haven`t written for a long time. I`ve got a new job and you what means that.. Now I`m a Tourist guide in Scotland and I don`t have time to do many things. I must find new informatin about any zones from Scotland and Atlantic Ocean. I live in Scotland, in Edinburgh in a big house with my brother and his child. I really love this country. It`s very beautiful and his history is very intersting. I am very busy because I must studing all the history of Scotland. About my job I haven`t many things to say. I always must be very nice and I must answer all the questions from my tourits. My brother lives with me. He is manager at an important clothing company. About me it`s something new…Yesterday, I met a new boy. He is my neighbour and his name is Xin Jiang. He is from Japan. Xin is tall, with blue eyes and black hair. If you`ll come at me you`ll meet him( But what about you? Are you fine? I watch on TV some information about Romania. There are big problems with the jobs. Have you got anyone? Well...If is any problem at your job I have a suggestion for you. My chief is looking for a good assistant. From what I remember I know you can talk 5 or 6 languages. If I remeber good that`s perfect. You`ll be hired on the spot. Your wage will be about 700$. If you need this job please call me at my new number in 10 days. My number is 00830741555065. I`ll finish my letter now because is time to go out with Xin.. I`m so excited to see him. I`ll tell...
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