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Decentralization

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Submitted By Haziqkhamis
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1. Adequate capacities of local institution to ensure the appropriate services to peoples.
As the authority which governed its own regional governance, they need to make sure to have the capacities in serving or providing services according to the needs of peoples in the regional governance. According to Merriam-Webster (2015), the capacity is defines as actual or ability to perform an activity according to several requirements. The local authority or local government, as its responsibilities to deliver services which appropriates for peoples in regional governance in make sure it fulfill the needs by people.
An appropriate services may determines through several collection of demand gained through comments and critics, however, due to our situations today as the development of technology was crazily fluctuate, so the local government need to consider in providing services which aligns with changes of technology development. Based on local government in United Kingdom, they had implemented the Customer Relation Management (CRM), as before used by most private sectors in order to collect the purchase, keeping the history and the extension; which based on the continuation of customer in getting their products or services (King, S. F., 2007). The implementation of such technology into local government will allow it’s people to choose their own school, healthcare services, and etcetera. By noticing this improvement made by other local government outside Malaysia, we should take another steps in providing the suitable process of choosing the service to peoples.
Scott Anthony (2012) the famous author of The Little Black Book of Innovation had shares he precious ideas on predicts the services which could be used by the local government of Malaysia the inspiration sources in providing effective and efficient services. Get the context is an ideas where the top officer

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