...Deming’s 14 points and Deming’s Paradigms Name Institution Affiliation Deming’s 14 points and Deming’s Paradigms The first point talks about one having a purpose towards improving their products and services ,aiming to stay in business and become competitive. In management, leaders should have missions to improve their services and be competitive. The second point says that leaders must have and adapt to the new philosophy. In managing effectively, leaders must learn their responsibilities to help in better management. In the third point, Deming asks the leaders to stop depending on inspection. This would help in quality management since it would give the employees freedom and less inspection, thus quality products. In point four, Deming states that one should trust a single supplier for a long-term relationship for trust and loyalty. This would help in minimizing the total cost, and hence more profit. In point five, the manager should improve the production system. In management, this will help in improving productivity and quality. This would reduce the costs in the company. Point six talks about the training on the job by the institute. In management, this would help in increasing the productivity in the labor and profits. In point seven, a manager should supervise to help the employees to do a good job. Supervision of workers in management would help in knowing when the employees are having problems and thus increase productivity. In point eight, for better management...
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...30 Years Later Deming's 14 Points Still Relevant and Needed QAS 511 Professor William Trappen 03/27/2012 30 Years Later Deming's 14 Points Still Relevant and Needed W. Edward Deming is one of the founding fathers of quality philosophy. Along with Juran, Cosby, Feigenbaum, Ishikawa, and Taguchi Deming help shaped the way businesses look at and think about quality. While Deming did not use the term Total Quality Management (TQM) in his book he is generally credited with founding the TQM movement and most of the modern TQM principles are contained in Out of the Crisis (Cohen, para. 3). Thirty years after being originally published in Out of the Crisis Deming's 14-points are still guiding and driving quality efforts in America. Deming first laid out his 14 points in Out of the Crisis (p. 23-24). Since then they have become a standard for quality professionals. Point number one, “Create constancy of purpose toward improvement of product and service, with the aim to become competitive, stay in business and to provide jobs”, (Deming 1982 pg 23). This point can be seen in many companies today. With the rise of ISO-9000 many companies have adopted a focus on quality and improvement. Almost every ISO compliant business has a quality policy and those mostly focus on improvement of quality and/or service. Virtually all companies strive to be more competitive and wish to stay in business. The piece of this point that many companies...
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...life, his philosophies, and the impact of his efforts. The Life of William Edwards Deming Deming was born on October 14, 1900 in Sioux Falls, Iowa, but spent the majority of his youth in Powell, Wyoming. He was raised on a government granted section of farmland with one brother and two sisters (www.deming.org). The Deming family struggled just to survive. Deming’s parents believed in the importance of an education and stressed this to their children. His mother had studied music and his father, mathematics and law. His mother’s love of music influenced Deming’s interest in music and composition later in life. In 1917, Deming began his own education at University of Wyoming at Laramie. Four years later, he graduated with a degree in electrical engineering. Deming continued with his education, completing his master's degree in mathematics and physics from the University of Colorado, and his PhD in mathematical physics from Yale University (www.deming.org). After receiving his PhD, Deming was offered a position with the Western Electric Company, but decided to pursue work at the Fixed Nitrogen Research Laboratory of the U.S. Department of Agriculture instead. It was there that Deming encountered statistics and probability and also met Walter Shewhart. Shewhart’s ideas inspired Deming to apply his knowledge of statistics to management and Deming’s theory of management was born (www.deming.org). In 1939, Deming began work at the Bureau of the Census, while at the same...
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...Deming Approach W. Edward Deming's philosophy is one that focuses on continuous improvement at all levels of an organization for all products and services. The philosophy is articulated in Deming's 14 Points and Seven Deadly Diseases. Deming's philosophy and TQM go hand in hand. You would be hard-pressed to find a TQM implementation that did not have Deming's philosophy as part of its foundation. Deming noted the villain was variation, and variation exists in everything. Our challenge is to identify and reduce variation in order to improve the quality of the items produced or services provided. For years, many struggled with Deming's points. Some complained that many of the points were not realistic, asking, for example, how can you run a business without using numbers? Doing so was just not possible, they said. In his 1993 book, The New Economics for Industry, Government & Education, Deming provided insight into his thinking. In the text is a chapter titled Theory of Profound Knowledge. Here, Deming outlined the basic thinking for creating change. There were some who intuitively understood his theory years before it was published. Those were the people and groups that had been successful in implementing TQM. The changes required to implement Deming's philosophy are not easy and will take time, but the rewards are worth the changes. We only need to look a Toyota to see just what can be accomplished! For many, if not most, U.S. businesses, Deming's ideas are revolutionary and...
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...1. Create constancy of purpose for improvement of products and services This point of Deming’s philosophy argues about the constancy and improvement in product and services, Kinnaird has its specified purpose which is to provide quality education to the students and is stick to it. But Kinnaird has performed some initiatives which can help them in continuous improvement of their institute. It has a specific standard and has set a merit which helps them in selecting the best candidates to study in their institute. They are continuously improving their teaching techniques and are encouraging PowerPoint presentations which help them build confidence in their students. They also introduced a Campus Management System for the convenience of students and teachers and are very much vigilant that students and teacher both take classes punctually. 2. Adopt the new philosophy...
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...taught at New York University Graduate school of Business and Administration and at Columbia University. One of Deming’s ideas on quality control was prominent in Japan. Deming philosophy and teaching where shown by examining the kind of results of how much was produced after it was adopted by any other industry. This was known as the Deming System which is a very effective method. Ford Motor Company adopted Deming's idea which was called quality / culture". Deming's famous Management-Program consists of 14 points for improvement and 7 of things to be avoided. Most of these points are trivial. Deming created this idea quality / culture in 1930. This helped the Ford Motor Company because it was making a car model with transmission made in U.S. and Japan. Customers wanted U.S cars with japans transmission but the parts were not compatible until they went ahead and changed every part. Deming System The idea of W. Edwards Deming may be common now but they’ve become combined in our culture of work. The idea of hard work, sincerity, decency, and personal responsibility, has change the way our management was. “It’s not enough to just do your best at work; you must know what you should work on.” The simple methods that Dr. Edward implies for us to follow are act, plan, do, and check. Conclusion Edward Deming System impacts my Decision Analysis course because Deming’s system wants to improve the way you work. Quantitative analysis is a scientific approach to managerial decision...
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...live in a world of mistakes and defective products as if they were necessary to life. It is time to adopt a new philosophy in America”). Regarded as the leading quality sage, Dr. Deming’s 14 Points have inspired important changes in many organizations endeavoring to compete in the ever-increasingly competitive world. The definitions of quality are continually changing as consumer preferences change, in looking toward the future, the common elements of quality will likely remain constant. In business today, the consumer defines quality. Products or services must not only meet but also exceed the needs, interests, and desires of the consumer. Common elements of the various definitions of quality are: “Quality involves meeting or exceeding customer expectations. Quality applies to products, services, people, processes, and environments. Quality is an ever-changing state (i.e., what is considered quality today may not be good enough to be considered quality tomorrow)” (Goetsch & Davis, 2010, p. 5). Therefore, the definition of quality is subjective and ever-changing. Dr. Deming used the common elements of quality by expanding them through the development of his 14 Points. After World War II, leaders in the United States showed little interest in Dr. Deming’s quality theory. Instead, Dr. Deming realized his success in Japan. Ready to make positive changes and find the best method for doing so, Japanese leaders invited Dr. Deming to help...
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...It is time to adopt a new philosophy in America”). Regarded as the leading quality sage, Dr. Deming’s 14 Points have inspired important changes in many organizations endeavoring to compete in the ever-increasingly competitive world. Quality and Its Elements In business today quality is defined as a state of being free from defects and deficiencies brought by consistent adhering to variable standards to achieve output that satisfies the customer (Business dictionary, 2011). Key elements of the various definitions of quality are: Team work, strategically based, Customer Focused, Continual process improvement (Goetsch & Davis, 2010, p. 10). Quality Pioneer Dr. Deming used the common elements of quality by expanding them through the development of his 14 Points. After World War II, leaders in the United States showed little interest in Dr. Deming’s quality theory. Instead, Dr. Deming realized his success in Japan. Ready to make positive changes and find the best method for doing so, Japanese leaders invited Dr. Deming to help them change the perception of countries that imported goods from Japan. At that time, it was a widely held understanding that products from Japan were cheap. After four years of implementation of Dr. Deming’s 14 Points, Japanese industrial leaders began to realize a successful transformation of consumer perception. Dr. Deming’s work provides powerful processes for transforming existing organizations into successful businesses...
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...satisfaction. (Foster.2013. pg. 22). Their statement on QIP included that it “encompasses all of its operations”. (Foster.2013. pg. 22). That is key, every department, every employee would be working together to accomplish these goals. Their philosophy is that quality must be part of how they always do business. (Foster.2013. pg. 22) Not just sometimes but all the time. That ties into W. Edwards Deming’s first of his 14 key principles, “create constancy of purpose.” ("HomePage | The Deming Institute") It also ties into the 5th point of improve constantly because if they are not always working on that quality goal then they are not always working on quality. ("HomePage | The Deming Institute") To create this constant improvement and goal they have instituted Quality action Teams or QAT’s to that “design work processes to support new product and service offerings.” (Foster.2013. pg. 23) They also have SQI’s or Service Quality Indicators that help work the logistics with the eye on the goals of 100% service and satisfaction. Right there having those teams both the QAT and SQI are elements of Deming’s principles and implementations of TQM. They are actively working at resolving...
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...BJB Manufacturing Company Quality Management Initiative Proposal In today’s vehicles, the need for safe driving and an enjoyable driving atmosphere is not just a convenience it is a necessity. Being able to change CD’s while keeping both eyes on the road as well as both hands on the wheel makes not only for a more enjoyable ride but also for a safer driving environment, car CD changers also provide the driver with a place to keep their CD’s effectively organized. BJB Manufacturing Company is currently a supplier of high-end compact disc (CD) changers for the automobile aftermarket and is looking to take their business to the next level and enter the new automotive market. Learning Team C has been formed to create the Strategic Planning Committee that will focus on creating a Quality Management Proposal. The summary below will layout the needs of the stakeholders, an analysis of the product and business needs so that a quality management approach can be selected, and the role that leadership will play in the creation of initiative. Determining the Needs of the Stakeholders Stakeholders are individuals, groups, and institutions that are affected by and thus have interest or “stake” in an organizations performance, such as employees, suppliers, customers, shareholders, and local communities (Schermerhorn, Hunt, & Osborn, 2008). Stakeholders are internal, connected, or external stakeholders. The internal stakeholders at BJB Manufacturing Company are the chief executive officer...
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...Dr. W. Edwards Deming, who believed that improved quality increases productivity and worker morale, revolutionized excellence in the Japanese production process and, thereby, guaranteed Japan a world-class reputation. He gave credence to the philosophy of TQM (Total Quality Management), meaning that defects could be reduced and quality be attained by “getting it right the first time” (Rowen). Deming began his career as a statistician and was recruited during World War II to assist with quality control for U.S. war materials. After the war, he was rejected by corporate America, so he accepted Japan’s invitation to help them change their reputation from one of cheap products to producing innovative quality products (Cohen x). Deming advised the Japanese to maintain high quality control principles, rather than copy from the American system. He believed that American industries had become lazy, and that they had incorrectly surmised that customers wanted cheap prices, rather than quality goods. According to Deming, the Americans failed to realize that by presenting an improved product, customers could attain cheap prices and a durable good at the same time. Currently, the Japanese are focused on and are known for producing excellent products. The car industry is one example. Toyota, Nissan, and other Japanese car companies are producing high quality cars at relatively cheaper prices than the U.S. brand cars. Many times, if a Japanese car is more expensive than a U.S. model, customers...
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...William Edwards Deming changed not only Toyota, but also the whole world by asking important questions that have improved health care, education, consumer products, job satisfaction, and government. Companies must answer the following Deming’s questions in order to succeed in their business: “What business are we in? What business ought that we be in? Is anybody here not putting forth his best efforts? Has the system of reward in a company made it difficult in the past for people to work together? What will we be doing a year from now, 5 years from now, or 10 years from now? What would you mean by improvement? What do you mean by a good job?” The purpose of those questions was to change the way people think and the way people do business. This report will present Deming’s achievements in Japan and then summarize the Deming's famous 14 points presented in the video. Dr. W. Edwards Deming, the prophet of quality, introduced the concept of quality to Japanese manufacturing after the World War II period. Dr. W. Deming was always saying “We have learned to live in a world of mistakes and defective products as if they were necessary to life. It is time to adapt to a new philosophy in America.” He believed that the problem in manufacturing was neither mass production nor the workers, yet the problem was in the quality and the management. In 1950, Dr. Deming was invited to Japan in order to teach business leaders quality. He taught the Japanese people to start with the customers...
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...equipment quality in Japan, while at the same time revitalizing and restoring a Japanese Industry that had been broke down by the World War. He was also known to be best practitioner who device the 14 points in quality improvement. (March, 1986) Leadership roles being very important to Deming he professed 14 pints for managers to incorporate at every level of the organization. He is known for his ratio - Quality is equal to the result of work efforts over the total costs. If a company is to focus on costs, the problem is that costs rise while quality deteriorates. Deming’s quality teachings emphasized system management and quality control through the use of statistical process control charts. While Deming’s theories supported quality control, his 14 points emphasized management’s responsibility for making quality improvements. (March, 1986) Philip Crosby is an American who promoted the phrases “zero defects” and “right first time”. Zero defects doesn’t mean mistakes never happen, rather that there is no allowable number of errors built into a product or process and that you get it right first time. (Crosby, 1989) Crosby also identified a 14-step quality process emphasizing management commitment, his philosophy focused on creating real change in organizations. He made the point, much like Deming, that if you spend money on quality, it is money that is well spent. Crosby found that leaders had to get employees’ conviction and commitment to change first before any support for...
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...because they result in less rework, fewer mistakes, fewer delays, and better use of time and materials. With better quality and lower prices, a firm can achieve a greater market share and thus stay in business, providing more and more jobs. When he died in December 1993 at the age of ninety-three, Deming had taught quality and productivity improvement for more than fifty years. His Fourteen Points, System of Profound Knowledge, and teachings on statistical control and process variability are studied by people all over the world. His books include: Out of the Crisis (1986), The New Economics (1993), and Statistical Adjustment of Data (1943). In emphasizing management's responsibility, Deming noted that workers are responsible for 10 to 20 percent of the quality problems in a factory, and that the remaining 80 to 90 percent is under management's control. Workers are responsible for communicating to management the information they possess regarding the system. Deming's approach requires an organization-wide cultural transformation. Deming's philosophy is summarized in his famous fourteen points, and it serves as a framework for quality and productivity improvement. Instead of relying on inspection at the end of the process to find flaws, Deming advocated a statistical analysis of the manufacturing process and emphasized cooperation of workers and management to achieve high-quality products....
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...statistics. He derived the first philosophy and method that allows individuals and organizations, to plan and continually improve themselves, their relationships, processes products and services. His philosophy is one of cooperation and continual improvement; to steer clear of blame and redefines mistakes as opportunities for improvement. Deming’s philosophy came about while he was in Japan, doing census work after World War II. He also taught statistical process control to leaders of prominent Japanese businesses. Japanese businesses started applying Deming’s philosophy and saw great improvement; their quality was way more superior then of their competitors. Deming’s points and philosophies apply equally to any kind of business, everyone could use his logic. After using his philosophy, the Japanese saw such improvement in their products and their businesses in general; their business was soaring and their cost was lower than that of other businesses. Japanese businesses soared and ruled the global market. By improving quality, companies will decrease expenses as well as increase productivity and market share. Companies that were using Deming’s philosophy saw that they didn’t have to sacrifice quality to get things done right. Companies saw that by improving quality they lowered costs. He showed them that the customer is an important part of a business and that you need to satisfy the customer to have a successful business. By reducing waste, rework, staff attrition and litigation...
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