Premium Essay

Describe the Factors That Influence the Effectiveness of Interpersonal Communication

In:

Submitted By Janettegem
Words 367
Pages 2
Describe the factors that influence the effectiveness of interpersonal communication Interpersonal communication This process of sharing ideas and feelings between individuals. This can be improved through appropriate knowledge practices, feedback and reflection. Cultural influence Culture is referred to as customs, language, arts of a particular region. It includes learned values, beliefs and behaviors common to a group of individuals. Culture can be strong barrier to interpersonal communication between people of different cultures. Individuals from different cultures or background often carry an attitude that their own culture is superior to that of others. This hampers communication between groups from different cultures. For example: an individual who is ethnocentric in nature often is under the impression that anyone who doesn’t belong to their group is either strange or inferior. This perception prevents healthy social and political communication between the two parties. Power This is the ability to influence others and have strong self control under complex circumstances. All interpersonal communication or interactions reflect some form of power which maybe obvious or hidden. Obvious power refers to people who occupy a higher position in business and have to communicate with other employees. People in power positions may exert their power on individuals who are not equally competent and this inequality could act as a barrier to effective communication. Noise This is an external factor which interferes with or disrupts communication by causing a divergence between the receiver and the communicator. For example: physical noise like running motors may cause one not to hear what the other party is saying hence a breakdown in communication. Technology Electronic mail, most commonly referred to as email is becoming the most popular medium for interpersonal comm.

Similar Documents

Premium Essay

Homoeostasis

...Assignment Title:- Communication, Communication, Communication! |Unit Code: |R/600/8939 |Credit Value: |10 | |QCF Level: |BTEC National |Guided Learning Hours: |60hrs | |Assessor: |Mr T Hemming | |STUDENT DECLARATION | |I understand the rules of plagiarism and I declare that the work produced for this assignment is my own. | | | |Student Signature ____________________________________Date_____________ | |Assignment Launch Date |Tuesday 3rd September 2010 | |Assignment Hand in Dates |Assignment 1 |Wednesday 5th October 2011 | | |Assignment 2 |Thursday 19th October 2011 | | ...

Words: 1681 - Pages: 7

Premium Essay

Aahca

...communicator? Communication is the sending and receiving of messages from one person to another professionally or personally, whether it is verbal or non-verbal communication. Communication is used to tell one person what the other person has to share with him or her, and sometimes it is through email, phone, verbally, or non-verbally through body gestures and body language. What is effective communication? Why is quality interpersonal communication important, particularly in the health care industry? Effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was intended. The goals of effective communication include creating a common perception, changing behaviors and acquiring information (Brown, 2011). In the information age, we have to send, receive, and process huge numbers of messages every day and with effective communication it is more than just exchanging information. Effective communication requires you to also understand the emotion behind the information. Why is the person sending the message? What is the reason behind the message? It can improve relationships at home, work, and in social situations by deepening your connections to others and improving teamwork, decision-making, caring, and problem solving. It enables you to communicate even negative or difficult messages without creating conflict or destroying trust. Trust is one thing that should not be broken due to the lack of communication skills...

Words: 1391 - Pages: 6

Premium Essay

Health and Social Care Level 3 Btec M2 Unit4

...ialEdexcel BTEC Level 3 National Certificate/Subsidiary Diploma in Health & Social Care Unit 1 Assignment – Developing Effective Communication in Health & Social Care Assignment Title: Effective Communication in Action Context Health and social care professionals require good communication skills in order to carry out their roles effectively. It is important for you to gain knowledge and understanding of the skills involved in communication, so you are able to develop and enhance your interpersonal skills. This unit enables you to explore and develop the skills of effective interpersonal interaction and communication essential to the operation of health and social care services. It will enable you to analyse factors that enhance and inhibit communication and to examine effective interpersonal skills. You will also explore the value of effective and varied types and styles of communication in the support of patients/service users. The unit encourages you to reflect on your own performance and that of others. In order to support your studies, it would be highly beneficial for you to complete a period of work experience, which should provide opportunities for some of the assessment of the unit. You should aim to complete this over October half term or at Christmas. Task Overview Your line manager has promoted you to the position of ‘Trainer’ and has given you responsibility to deliver some induction training to new recruits. It is your choice whether you base your assignment...

Words: 3503 - Pages: 15

Free Essay

Computer Mediated Communication in Modern Day Relationships

...Running head: INFLUENCE OF ONLINE COMMUNICATION ON RELATIONSHIPS ! 1 Your Life on a Screen: The Influence of Online Communication on Modern Relationships Denise Arellano, Danielle Grommersch, Jonathan Infranco, Lindsey Lippert Point Loma Nazarene University Author Note Research conducted by Denise Arellano, Danielle Grommersch, Jonathan Infranco, Lindsey Lippert. Department of Communications, Point Loma Nazarene University. This paper was produced as a group research project for the Communications Research and Theories (COM465) course for the Fall semester of 2013. Correspondence for this paper should be addressed to Danielle Grommersch at dgrommersch116@pointloma.edu. ! INFLUENCE OF ONLINE COMMUNICATION ON RELATIONSHIPS Abstract Computer-mediated communication has increased in recent years, making it more socially acceptable as a means of interaction. This study explored the different ways that computer-mediated communication (CMC) develops and maintains relationships. Strong 2! correlations were found between the effect on one’s degree of communication satisfaction and self-disclosure on their choice of mode of communication. Findings also indicated a correlation between one’s motivation, intention, and communicator style and the perceived level effectiveness of the transaction. The level of satisfaction of a CMC interaction can be determined by one’s communicator style, level of experience with the technology, and intention of the communication. In addition...

Words: 6145 - Pages: 25

Premium Essay

Management

...Chapter 1 Learning objectives: 1. Describe the nature of management, define management and managers, and characterize their importance to contemporary organizations. Answer: management is a set of activities including planning and decision making, organizing, leading, and controlling, directed at an organization’s resources(human, financial, physical and information) with the aim of achieving organizational goals in an efficient and effective manner. A manager is someone whose primary responsibility is to carry out the management process within an organization. 2. Identify and briefly explain the four basic management functions in organizations. Answer: planning and decision making (determining courses of action), organizing (coordinating activities and resources), leading (motivating and managing people), controlling (monitoring and evaluating activities). These activities are not performed on a systematic and predictable schedule. 3. Describe the kinds of managers found at different levels and in different areas of the organization. Answer: By level, we can identify top, middle and first-line managers. Kinds of managers by area include marketing, financial, operations, human resource, administrative, and specialized managers. 4. Identify the basic managerial roles that managers play and the skills they need to be successful. Answers: Interpersonal roles (figurehead, leader, and liaison). Informational roles (monitor, disseminator, and spokesperson)...

Words: 2158 - Pages: 9

Premium Essay

Psyc305

...Choice Questions   1. | Historically, researchers have focused upon two main theories of leadership effectiveness: _______ and ______.    A.  | Ancient; modern | B.  | Male; female | C.  | Centralized; decentralized | D.  | Trait; behavior | E.  | Time-sensitive; timeless | |   2. | Almost always listed as important for leadership success is/are _______.    A.  | Basic intelligence | B.  | Clear and strong values | C.  | High level of personal energy | D.  | All of these | E.  | Training | |   3. | In _______, a classic study of leadership _______ was conducted by _______.    A.  | 1989; contingencies; Ken Blanchard | B.  | 1969; qualities; Peter Drucker | C.  | 1949; environment; Elton Mayo | D.  | 1939; behavior; Kurt Lewin | E.  | None of these | |   4. | In _______, Ralph Stogdill and others at _______ evaluated leadership effectiveness based upon ______. At about the same time, _______ and others at University of Michigan studied _______ leadership.    A.  | 1945; Ohio State University; initiating structure and consideration; Rensis Likert; job-centered and employee-centered | B.  | 1955; Stanford University; time and place; Abraham Maslow; motivation and personality | C.  | 1965; Harvard University; education and experience; W. Edwards Deming; technical process and eclectic | D.  | All of these | E.  | None of these | |   5. | Leadership effectiveness depends upon _________ of leaders, _________ of followers, and the _________ of the situation.   ...

Words: 6581 - Pages: 27

Premium Essay

Mrs Steffie

...behavioral sciences to interpersonal relationships in the business and industrial environment. B. HRPO 1311 is a required course in the Business Management and Marketing and Sales Management degree and certificate programs. C. The course is occupationally related and serves as preparation for a career in general business management. D. Prerequisites: None E. Alphanumeric coding used throughout this syllabus denotes integration of the Secretary’s Commission on Achieving Necessary Skills (SCANS) occupational competencies (CA, C1, 2, B, etc.) and foundation skills (B, C1, 2, FA, etc.) for this course. The instructor will ensure the designated SCANS competencies and skills are addressed in the course. A detailed description of each competency/skill is contained in “A SCANS Report for America 2000,” Executive Summary, furnished separately. II. LEARNING OUTCOMES A. Upon successful completion of this course, Human Relations, the student will be able to: 1. Evaluate human relations including diversity, attitudes, self-esteem, and interpersonal skills to promote career success. 2. Identify and evaluate the causes and effects of stress in the workplace. 3. Develop individual and group communication, listening, and decision-making skills. Analyze how theories of motivation and human behavior impact strategies of changed management. 4. Provide a strong rationale for the study of human relations and review the historical development of this field. 5. Describe how effectiveness in dealing with...

Words: 3518 - Pages: 15

Premium Essay

360degree Feedback

...Table of contents 1. Research 360 degree feedback? …………………………………… 2 2.1 What is 360 degree feedback? ……………………………………… 2 2.2 What is 360 degree feedback intended to do? ……………………. 2 2.3.1 For individuals……………………………………………… 2 2.3.2 For organization ……………………………………………. 3 2. Analysing how heuristic, personality and social factors may affect the effectiveness of 360 degree feedback …………………………………. 3 2.1 Heuristic …………………………………………………………. 3 2.1.1 Confirmation ……………………………………………… 3 2.1.2 Representativeness ………………………………………… 4 2.2 Personalities ……………………………………………………. 4 2.2.1 Neuroticism ………………………………………………… 4 2.2.2 Conscientiousness …………………………………………. 5 2.3 Social Factors ………………………………………………….. 6 2.3.1 Interpersonal liking ………………………………………. 6 2.3.2 Referent power ……………………………………………… 6 3. References list ………………………………………………………. 7 1. Research 360 degree feedback 1.1 What is 360 degree feedback? 360 degree feedback is characterized as a multi-source feedback. Feedback comes from people, who work around with ratees, involving supervisors, colleagues, subordinates, internal and external customers as well as ratees. It is used in human resources management for different purposes such like decision making relating to rewards, performance evaluation, and employee development. Furthermore, it is valuable...

Words: 2054 - Pages: 9

Premium Essay

Ethics

...[pic] |Leadership and Organizational Behavior – BUS 520 | |Student Course Guide | |Prerequisite: None | |Quarter |Fall 2010 | |Meeting Days/Time |Wednesday 6pm-10pm | |Instructor |Karmetria Burton | |Instructor Phone |678 362 0842 | |Instructor E-mail |Karmetria.burton@strayer.edu | |Instructor Office Hours/Location |5-6 pm Wednesdays or by appointment | |Academic Office Phone Number | | |INSTRUCTIONAL MATERIAL - Required ...

Words: 7940 - Pages: 32

Premium Essay

Sxsaxsax

...Developing Effective Communication in Health and Social Care Unit code: R/600/8939 QCF Level 3: BTEC Nationals Credit value: 10 Guided learning hours: 60 Aim and purpose This unit aims to enable learners to understand effective communication, the barriers that may exist and ways to overcome these. The unit will give learners the opportunity to gain the interpersonal skills needed to embark on a career within the health or social care sectors. Unit introduction This is a core unit within the programme, recognising the fact that effective communication is central to all work in the health and social care sectors. Professionals within the sectors require good communication and interpersonal skills to perform their roles effectively, work cooperatively with colleagues and build supportive relationships with people using services. It is, therefore, important for all those embarking on a career in the health or social care sectors to gain knowledge, understanding and the skills associated with communication, so that they are able to develop effective interpersonal skills. Initially, learners will investigate what is meant by effective communication and interpersonal skills and how these may affect the outcomes for people who use services. Learners will consider the factors that influence communication and interactions, analysing theories which may help to explain why there may be difficulties, possible breakdowns in communication and ways to overcome...

Words: 3827 - Pages: 16

Premium Essay

Organizational Behavior

...should be able to: 1. Demonstrate the importance of interpersonal skills in the workplace. 2. Describe the manager’s functions, roles, and skills. 3. Define organizational behavior (OB). 4. Show the value to OB of systematic study. 5. Identify the major behavioral science disciplines that contribute to OB. 6. Demonstrate why few absolutes apply to OB. 7. Identify the challenges and opportunities managers have in applying OB concepts. 8. Compare the three levels of analysis in this book’s OB model. Instructor Resources Instructors may wish to use the following resources when presenting this chapter. Learning Catalytics Questions: Instructor Directions and Follow-Up Organizational Behavior Concept | LC Question | Instructor Directions and Follow-Up | Management skills and managerial activities | Refer to the allocation of activities by time for average, successful, and effective managers. Prioritize how you spend your time as a college student. | This is a good discussion starter on managerial activities and what is important. First, make the connection for students between activities that managers spend their time on and similar activities that college students spend their time on. Next, display results from the class and compare with the Luthans results. For example: * Traditional management = making decisions, planning, and controlling school work and job * Communication = exchange of information * HRM = motivating self and...

Words: 18189 - Pages: 73

Premium Essay

Communication at Work

...Communication at Work Professional communication is one of the most coveted skills in the workplace today. The number one cause of wasted work time and effort is poor communication. Poor communication not only contributes to wasted effort, but also causes frustration and poor employee morale in both the workers and managerial staff. Whether we are an individual performer, manager, or Vice President, effective professional interpersonal communication is an essential skill that will both ensure our stability in the corporation and the major indicator for our promotion. In this essay, we will discuss the principles and misconceptions of effective professional communication in the workplace, explain how perceptions, emotions, and nonverbal expression affect interpersonal relationships, and describe a systematic approach to guide us through interpersonal conflicts in the workplace. Principles of Professional Communication In today’s troubled economy, corporations are basing their future success and longevity on their business principles, conduct, and reputation. To build a solid reputation, they focus on integrity, business ethics, and a code of business conduct designed to make them stand out above the competition. The same basic principles hold true for the successful employee workforce. With interpersonal communications skills being one of the most coveted skills in the workplace today, each employee must focus on improving in this area. Integrity, respect, openness...

Words: 2730 - Pages: 11

Free Essay

Mandela's Leadership Styles

...which are Conscientiousness, Openness, Extraversion, Agreeableness and Emotional stability. He has a leader behavior that can lead people to accept and respect him. The second part demonstrates how Mandela uses the potential leader’s power to manage the problems in the nation. He achieved his goal by using referent power in the right way. He can use the power to inspire people to follow his objective in term of bringing different races to become unity by using high effective tactics (Rational Persuasion, Inspiration Appeals). Therefore, Mandela attempted to use his rightful power to manage the nation’s rugby team “Springboks” in order to gain the team’s victory. Finally, the third part reflects Mandela’s leadership style, he achieved to influence and inspire people to accept difference in races in...

Words: 2893 - Pages: 12

Premium Essay

Business Communication

...Through Effective Business Communication 1) Communication is the process of A) transferring information and meaning. B) listening actively. C) writing messages. D) speaking to others. E) none of the above. Answer: A Explanation: A) Communication is the process of transferring information and meaning between senders and receivers, using one or more written, oral, visual, or electronic media. The other answers are only part of the communication process. Diff: 2 Page Ref: 3 Skill: Concept Objective: 1 AACSB: Communication Abilities Learning Outcome: Discuss the challenges and importance of business communications. 2) When it comes to communication skills, employers express particular frustration with A) experienced workers who shun new technologies. B) recent college graduates who haven't learned how to adapt to a professional environment. C) employees whose first language is not English. D) male workers. E) employees who believe they are tech-savvy. Answer: B Explanation: B) Not all situations call for the same type of communication skills. If you learn to write well, speak well, listen well, and recognize the appropriate way to communicate in any situation, you will gain a major advantage that will serve you well throughout your career. The other groups of employers are not necessarily going to have trouble communicating in a professional environment at all times. Diff: 1 Page Ref: 3 Skill: Concept Objective: 2 AACSB: Communication Abilities Learning Outcome:...

Words: 12273 - Pages: 50

Premium Essay

Btec Level 3 National Health and Social Care

...BTEC Level 3 National Health and Social Care Unit 1 Developing effective communication in health and social care This mandatory unit enables learners to understand effective communication within health or social care settings, some of the many barriers to effective communication and ways to overcome them. Learners will gain the necessary interpersonal skills to communicate with a range of people within the sector and will have the opportunity to identify and analyse the effectiveness of their own communication skills. This is a 10-credit unit and can be taught in 60 guided learning hours, with learners also expected to complete non-supervised individual study time. This is a mandatory unit for all qualifications. On completion of this unit, learners should: LO1 Understand effective communication and interpersonal interaction in health and social care LO2 Understand factors that influence communication and interpersonal interaction in health and social care environments LO3 Understand ways to overcome barriers in a health and social care environment LO4 Be able to communicate and interact effectively in a health or social care environment Unit contents The scheme of work for this unit (page 13) links to the following resources to help you deliver Unit 1. LO1 Lesson plan LO2 LO3 LO4 AS10, AS11, AS12 LP Activity sheet AS1, AS2, AS3, AS4 AS5, AS6, AS7, AS8, AS9 Stretch and support AS1, AS2, AS3, AS4 AS6, AS8, AS9 ...

Words: 7382 - Pages: 30