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Develop and Implement Diversity Policy

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Develop and Implement Diversity Policy
BSBDIV601A

Q-1 List a number of benefit that diversity policy can bring to an organisation. How do these relate specifically to business objectives?
A - A more diverse workforce... will increase organisational effectiveness. It will lift morale, bring greater access to new segments of the marketplace and enhance productivity. In short... diversity will be good for business.
Diverse workplaces make good business sense for an organisation. A diverse workforce increases the opportunity to bring various perspectives to identifying and solving problems—a set of perspectives that more likely represent broader community views.
Some of the benefits of diversity in business objective:
- Increased innovation
A diverse workforce means a broad range of perspectives, ideas and insights, not only in policy development and implementation, but in defining the policy challenge at the outset.
- Improved service to our clients
A workforce that reflects the diversity of the community it serves understands the needs of its clients better, enabling more efficient and responsive policy and service delivery outcomes.
- Modelling what we promote
The organisation has a role in promoting principles of equity and diversity in the Australian economy and community.

Q-2 In your research you have accessed diversity policies from a number of other organisations. What did you learn from this and how relevant was the information gathered?

A – 2 Adopting diversity policies offers clear benefits for companies and the workforce, such as resolving labour shortages, greater product innovation, enhanced marketing opportunities and a better corporate image. The findings of a recent study by the European Commission reveal additional positive business outcomes, such as improved communication processes and managerial styles, as well as reduced staff turnover and absenteeism.
The information gathered was current and up to date with the legislation. It provides fundamental view on Diversity policy of organisation.

Q-3 What are some of the relevant legislation, codes of practice and/or national standards you identified which apply to your diversity policy? How does diversity policy support and relate to Equal Employment Opportunity principles?
A-3 The legislative framework for workforce diversity
The Public Service Act 1999 (PS Act) contains strong provisions to support workforce that reflects the diversity of the Australian community. Section 18 of the PS Act—'Promotion of employment equity'—requires an agency head to establish a workplace diversity program to assist in giving effect to the APS Employment Principles, in particular 10A(1)(f) and (g) which read:
(1) The APS is a career-based public service that:
….
(f) provides workplaces that are free from discrimination, patronage and favouritism; and
(g) recognises the diversity of the Australian community and fosters diversity in the workplace.
The Australian Public Service Commissioner’s Directions 2013 include an expectation that an agency workplace diversity program will include measures directed at eliminating employment-related disadvantages in the agency on the basis of:
- being an Aboriginal and/or Torres Strait Islander;
- gender;
- race or ethnicity;
- disability; or being a member of any other group that, from time to time, may be identified as having an employment-related disadvantage.
The APS Values enshrined in the PS Act includes the Value Respectful: The APS respects all people, including their rights and their heritage and requires:
(a) treating all people with dignity and recognising that all people have value
….
(d) recognising and fostering diversity.

Equal Employment Opportunity - Organisation should be committed to the development of a culture that is supportive of equity and diversity in the workplace and actively embraces management policies and practices that reflect and respect social and cultural diversity and support the development of:
A workplace culture that demonstrates fair practices and behaviours, and equitable employment access and participation for people in identified Equal Employment Opportunity (EEO) target groups.
Organisations EEO Management Plan aims to facilitate removal of systematic barriers to access and equity in employment of groups that have been traditionally under-represented or disadvantaged
Q-4 what could impact on implementation of the policy
The impact of diversity can be measured. Firstly, there is research done by Prof Frank Dobbin, Harvard Business School, 'Assessing the Efficacy of Corporate Affirmative Action and Diversity Policies'. Secondly, the Apr 2004 HBR has an article in it demonstrating how IBM obtained a big revenue return from targeting medium sized women and minority ethnic owned businesses. It's possible, also, to measure the savings in recruitment costs from achieving higher retention rates for 'minority' employees through building a more inclusive culture. Another measure is the reductions in absenteeism for underrepresented affinity groups when effort is put into fostering an inclusive culture for everyone. It's also possible to measure the engagement ratings for employees from different affinity groups in annual engagement surveys. As well as these measures, my business also uses Human Synergistic Organizational Cultural Inventory to measure the extent to which a client's culture shifts from Aggressive or Passive/ Defensive to Constructive/Satisfaction for the different affinity groups during a change programme to build a more inclusive culture.
Q-5 What changes did you make to the draft policy after consulting with stakeholders?
A-5 – After consulting Stakeholders, following Changes have been proposed
Diversity -The goal of having a workplace that is reflective of the greater community and where people’s differences are respected and valued.
Percentage of minorities, EEO targets
Increase in minority representation
Increased representation of minorities at different levels of firm
Employee satisfaction surveys
Better relationships among diverse staff members;
Fewer discrimination grievances and complaints;
Fewer findings of discrimination by adjudicators and government agencies;
Improved labor relations;
Reduction of noose, graffiti, and hate incidents;
More diverse hiring.
Improvements in productivity.
More innovation and creativity. (There are various metrics for this, such as patents granted per capita.)
Improved job satisfaction.
More career development over time for underrepresented group members.
Use of bridge positions for lower level employees to bridge to professional positions.
Better retention.
Decrease in pay disparities.
More positive responses on exit interviews.
Higher ranking of the organization in terms of best places to work.
Becoming an employer of choice.
Awards from special interest and advocacy groups.
Inclusion of diversity in corporate social responsibility efforts.
Independence and professionalism of the diversity officer.
Q-6 Discuss and explain your understanding of what Productive diversity means
A-6 Productive Diversity is a government policy that was officially launched in 1992 by Prime Minister Paul Keating. The main aim was to increase Australian business access to, and success in trading with increasingly diverse domestic and export markets. The parallel and enmeshed aim was also to address social and economic issues. Australia’s multicultural workforce was identified as disadvantaged and undervalued and the skills and talents of this workforce were being wasted; skills that represented critical resources in a global economic environment. Since 1992 when Paul Keating launched productive diversity policy, however, the adoption by Australian business has been patchy. This research is concerned with explaining why it is that some Australian businesses have actively embraced the ideas and processes promoted through a productive diversity approach while others have been indifferent. Specifically, the research aim is to test a model that proposes that there is a relationship between specific business characteristics and the adoption or non-adoption of productive diversity. Originally developed by Bertone (2000a), the model is called the ‘business factor model’. This chapter provides the background and overview of how the business factor model was devised, tested and analysed.

- PD policy – communicated through organisation
- Diversity understood broadly and related to market and workforce characteristics
- PD approach builds on equal employment opportunity strategies
- PD linked to business and strategic planning
- Resources allocated for PD Dedicated personnel for implementation
- Demonstration of innovation and customisation

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