Case Report

On

Dilemma at Devil’s Den

Submitted to

Dr. S Khan

Submitted by : Group - 5

Aayush Shrivastava (2011005)

Adarsh Kamath (2011012)

Aditya Vikram (2011019)

Akshay Shukla (2011026)

Anchal Jain (2011033)

Anshul Garg (2011040)

Ashish Singh (2011047)

INTRODUCTION

Susan a business student at Mt Eagle College is working part time inside her campus snack bar ‘THE DEVIL’S DEN’ which is managed by contract with an external company COLLEGE FOOD SERVICE (CFS)

Student employees involved are those who worked at night shifts and on the weekends. They are students at the college and are under supervision of another student, who held the position of manager. There was approx 30 student employees and 6 student mangers employed by CFS to supervise the DEN. During the day time CFS employed full time managers (non students). Student managers are previous employees chosen by other student managers and they received no formal training or written rules beyond what they had already learned working there.

After working for a semester Susan became upset with some of happenings i.e. many employees were allowing their friends to take free food, employees themselves were also taking food in large quantities when leaving their shifts (against the policies). Employees and customers were taking advantage of situation whereby they could steal food almost whenever they wanted. Reasons behind these problems were employee’s wages were low, easy access to unlock storage room door and inventory was poorly controlled also weak supervision by student managers and no written rules or strict guidelines.

On other hand management thus far had not reported significant loss, also no corrective steps were taken to watch for theft and prevent it. It also did not threaten employees with job loss nor did they provide employees