...Group norms: expected behaviour sanction by a group which regulate and foster uniform member behaviours. Norms develop due to: * Explicit statements * Critical events * Primary Explicit statements: explicit supervisor and co-worker statements can inform about group member’s expectations Critical events: in any group, critical events in a group history set precedents for the future. Primary: See tendency for the first behaviour pattern, a group displays to set group expectations. Group cohesiveness – how much members are attracted to a group, are motivated to staying it, and are influenced by one another. Group development: * Forming: Members try to assess the ground rules that apply to a task and to group interaction. Members seek information about the task, evaluate now group could interact to achieve it, and begin to test how valued their input will be. * Storming: Group members conflict with each other as they find and try to resolve differences of opinion on key issues. Issues might involve task needs and possible resistance. Conflict may arise from how members relate. Members may struggle for leadership if one is not appointed. * Norming: Group members start to build group cohesion, reaching a consensus about task performance and relationship norms. Members idiosyncrasies are accepted and people start to identify with the group members roles are clearer, the group is willing to engage in mutual problem solving. * Performing: Stage when energy...
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...ASSESSMENT 22256/01 Innovative widgets Innovative widget has been operating successfully for over 50 years and it is the largest manufacturing company in Australia. Vision of the company * Implement and internal culture of excellent customer service * Produce a vision and mission statement * Implement a policy and procedures for identify customer needs * Implement a policy and procedures for customer feedbacks * Implement a policy and procedures for managing complaints * Utilize the results of the RATER surveys to modify widgets standards Issues: * Acceptable tolerance +/- 5% * Loss of 40% of sale Existing machineries produce 70% of widgets with accuracy +/- 1% , 20% with accuracy +/- 10% and 10% with accuracy of more than +/- 10%. Options on how to solve issues: With an expense of $500 000 would guarantee accuracy of +/- 1% at least for 10 years or; Repair current machineries for a cost of $100 000 and would guarantee accuracy of +/- 3% for 2 years. RATER Reliability | Customer needs cylindrical stainless steel widgets.Delivery within 24 hours.Sizes as requested.Tolerance as requested. | Assurance | Staff members to be polite and professional.Talk directly to the customers.Nominate someone to deal with the customer on a 24hr procedure. | Tangibles | Dress smart.Clean uniforms and delivery vans always clean and washed. | Empathy | Listen and have a compliant procedure.Follow complaints at all times. | Responsiveness | Always...
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...ABC Chemicals is a medium-sized chemical distributor located at the rear of a large metropolitan shopping precinct. ABC Chemicals purchase large quantities of cleaning chemicals. These are delivered in 205 litre drums and include solvents, acids and other corrosives, and detergents. These products are decanted by ABC Chemicals’ workers into retail size containers (not exceeding 30 litres/ kilograms), re-labelled and shipped in company-badged delivery vehicles to retail outlets throughout the metropolitan area. There is, within 25 metres of ABC Chemicals, a local nursing home that cares for elderly residents with age-related conditions including dementia. Across the road from the nursing home is a child care centre that provides day care for children under five years of age. ABC Chemicals employs 50 people whose duties include the day-to-day running of the business and decanting of the chemicals into smaller containers. Small spills during the decanting procedures are cleaned up with rags, which are disposed of at the end of the day inthe general waste dumpster in the rear yard of the premises. The dumpster is collected by a waste contractor on a weekly basis. The ABC Chemicals building was constructed in 2000 and has been fitted with limited emergency equipment. None of the workers has received any training in safe handling of chemicals or how to cope with emergencies and there is no emergency plan displayed in the workplace. ABC Chemicals is situated on a busy intersection...
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...Assignment Brief BTEC Level 7 Extended Diploma in Strategic Management and Leadership |Learner Name: |Learner Registration Number: | |Unit Number: Unit 12 – Strategic Planning |Unit Number/Code: H/602/2330 | |Credit Value: 15 credits |Guided Learning Hours: 45 | |Assessor/Tutor: Altaf Khoso |Internal Verifier: | |Assignment QA Approval Date: 13th September 2011 |Date Issued to Learner: | | | |Draft Submission Date: 16/08/2013 | |Final Submission Date: 16/08/2013 | | ...
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...SWARTHMORE COLLEGE LONDON ATHE Level 6 Diploma in Management STRATEGIC MARKETING SHS Task | Table of Contents | Page No | Introduction | 03 | Task 01 | 1.1: Assess the role of Strategic Marketing in an organization | 04 | | 1.2: Analyse the relationship between corporate strategy and marketing strategy | 04 | | 1.3: Analyse how marketing strategy is developed | 05 | Task 02 | 2.1: Evaluate approaches to internal environmental analysis | 06 | | 2.2: Evaluate approaches to external environmental analysis | 06 | | 2.3: Explain how internal and external analysis are integrated | 06 | Task 03 | 3.1: Analyse decisions and choices to be made at a corporate level | 09 | | 3.2: Assess how these decisions influence marketing at business unit and functional level | 09 | | 3.3: Analyse approaches to competitive positioning of organizations | 10 | Task 04 | 4.1: Identify a range of strategies that can contribute to competitive advantage | 11 | | 4.2: Analyse marketing communication strategies | 11 | | 4.3: Analyse marketing strategies, their application and implementation for an | 11 | Conclusion | 12 | References | 13 | Introduction: A marketing strategy is something that every single business, how big or small it is, no matter- needs to have in place. Some business owners are hesitant to set up an actual marketing strategy because they simply don’t know how to do it. All this kind of approach means simply trying something...
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...AMSPAR Diploma In Primary Care Management Unit 602 Financial Management And Budgeting In a Primary Care And Health Environment By Graham Morrison Task 1 1a. Evaluate the information and processes required to be able to set a budget, which supports the organisation's business goals. Discuss how you would use them to prepare, formulate and monitor a budget. The objectives of budget preparation are shown in the table below. Objective | Comment | Planning | Compelling managers to plan is probably the most important feature of a budgetary planning and control system. Planning forces management to look ahead, to set out detailed plans for achieving targets for each department and operation and ideally each manager and to anticipate problems. It thus prevents management relying on ad-hoc or uncoordinated planning which may be detrimental to the performance of the organisation. It also helps managers to foresee potential threats or opportunities, so that they make take action now to avoid or minimise the effects or threats and to take full advantage of the opportunities. | Responsibility | Objectives are set for the organisation as a whole, and for individual departments and operations within the organisation. Quantified expressions of these objectives are then drawn up as targets to be achieved within the timescale of the budget plan. Budgetary planning and...
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...developed and approved by the Board of the Placement Service. Based on the total declared capacity for programmes under Government sponsorship, and the performance analysis of the 2013 K.C.S.E Examination results, the Placement Service has set the cut off point for admission to bachelors degree programme at B of 60 points for male candidates and B- of 58 points for female candidates. In addition, all Candidates with a minimum overall grade of C- are eligible to apply for diploma programmes. The Placement Service therefore wishes to inform the 2013 K.C.S.E Examination Candidates that the online application system will open for application on Monday, May 19, 2014 at 0000 hrs and will close on Saturday, May 31, 2014 at midnight. Applicants who meet the cutoff point set by the Placement Service for admission to bachelors degree programmes may in addition apply for diploma programmes of their choice, while those below the bachelors degree cut off point but with a minimum of overall grade of C- may only apply for diploma programmes, following the procedure outlined in the Placement...
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...BIM Set up ‘Management Development centre’ under an UNDP funded project to assist in the improvement of the industrial productivity through the process of human resources development. Started operating under the administrative control of the ministry of Health, labor and Social welfare of than Central Government. The administrative control transferred to the provincial Government. Launching the postgraduate diploma in personnel management (PGDPM). Educational and training Milestones Advancement of BIM Educational and Training Institutions ordinance,1961 (East Pakistan ordinance No XXVI of 1961) was made Management applicable for Development Center Entrusted with the responsibilities of buildup human resources of the Newly independent Country as Bangladesh Management Development centre.(BMDC). Post Graduate Diploma in industrial Management was introduced. Milestones Advancement of BIM There academic prog Programs- Postgraduate Diploma in Marketing Management, Postgraduate Diploma in Financial Management, Postgraduate Diploma in Computer Science were introduced. Converted into an Institute –Bangladesh Institute of Management(BIM) Milestones Advancement of BIM Three academic programs- postgraduate Diploma in Marketing graduate Management, Postgraduate Diploma In Financial Management, Postgraduate graduate Diploma in Computer Science were introduced. Launching of BIM website WWW.bim.org.bd Postgraduate Diploma in personal Management (PGDPM) was Updated...
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...UOPUS-GradApp DIPLOMA APPLICATION A Diploma Application must be submitted in order for a degree to be conferred and for a diploma with a degree-posted transcript to be printed. Please allow at least 30 business days to process your degree. NAME (AS CONSISTENT WITH YOUR OFFICIAL EDUCATION RECORDS) FIRST MIDDLE LAST IRN NAME (AS YOU WOULD LIKE IT TO APPEAR ON YOUR DIPLOMA) FIRST MIDDLE Name Change (Check if applicable) LAST If you have had a name change since your application to the University, you must provide the University with legal documentation (such as a court petition, marriage license, or divorce decree) of your new name. Copies must accompany this application if not previously submitted. PERMANENT ADDRESS (PLEASE COMPLETE IN FULL FOR ALUMNI AND REGISTRAR’S OFFICE PURPOSES) Address Change (Check if different from existing education records) Please include area code: Address Home Phone Number: ( ) City/State/Zip ADDRESS TO MAIL DIPLOMA Street City/State/Zip EMPLOYER INFORMATION Employer: Job Title: Employer’s Address Work Phone Number: ( ) ADDITIONAL DIPLOMA OR TRANSCRIPT Additional diploma Yes Additional transcripts Yes Please note that the University will provide you with a courtesy degree posted transcript that will be mailed to your home address separate from your diploma via USPS. Quantity ($30.00 each) Quantity Master of Business Administration (MBA 021) Students Only ...
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...Employment Outlook and Salary Guide 2012/13 a tOOl fOr wOrkfOrcE planninG Singapore rEcrUitMEnt i OUtSOUrcinG i cOnSUltinG Contents 4 6 8 11 15 16 18 22 24 26 27 29 Executive Overview Introduction Accounting & Finance Banking & Finance Call Centre Engineering & Technical Healthcare & Life Sciences Human Resources Information Technology Office Support Procurement, Supply Chain & Logistics Sales, Marketing & Advertising kelly Services, inc. (naSDaQ: kElYa, kElYB) is a leader in providing workforce solutions. kelly® offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, contract and permanent basis. Serving clients around the globe, kelly provides employment to more than 550,000 employees annually. kelly has been at the forefront of the recruitment industry for over 60 years and has set the industry benchmark with innovative recruitment and retention strategies. we pride ourselves on delivering a high level of customer service and providing the right talent in accordance with our clients’ requirements. all our candidates undergo a stringent screening process to ensure they are the best possible fit for the job. for more than 30 years in Singapore, and with offices across the island, kelly has in-depth experience working with Singapore’s leading companies and delivering the best talent available. kellyservices.com.sg All rights reserved. No part of this book may be reproduced or transmitted...
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...|YEAR |AWARD |REMARKS | |1. |2011 |QCF Level 7 POSTGRADUATE Diploma in Business Management (PgDip) |ASSOCIATION OF BUSINESS EXECUTIVES | |2. |2003 |British Computer Society (Honours Degree) in Information Technology |BRITISH COMPUTER SOCIETY – Graduated on | | | |(Certificate PGM, Diploma PGM, Professional Graduate Diploma, |the 4th of October 2003 | | | |Professional Project) | | |3. |2001 |Advanced Diploma in Business Administration |ASSOCIATION OF BUSINESS EXECUTIVES | Further Studies: 1. MBA (TopUp) University of Sunderland (UK) - 2012 - Global Corporate Strategy - International Business Environment - Dissertation Education: | |YEAR |EXAMINATION LEVEL |BODY/INSTITUTION | |1. |2011 |QCF Level 7 Postgraduate Diploma in Business Management |ASSOCIATION OF BUSINESS EXECUTIVES | |2. |Apr 2003 |Professional Graduate Diploma (Hons. Degree), Information |BRITISH COMPUTER SOCIETY | | |...
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...ACCA Professional Level Masters degree ACCA Advanced Diploma in Accounting and Business Bachelor degree ACCA Diploma in Accounting and Business Certificate of Higher Education Intermediate Certificate in Financial and Management Accounting GCE Advanced Level Introductory Certificate in Financial and Management Accounting GCSE Level ACCA FOUNDATIONS: Introductory Certificate in Financial and Management Accounting FA1 Recording Financial Transactions MA1 Management Information Intermediate Certificate in Financial and Management Accounting FA2 Maintaining Financial Records MA2 Managing Costs and Finance Diploma in Accounting and Business FAB Accountant in Business FMA Management Accounting FFA Financial Accounting Foundations in Professionalism Module All of above plus two of the following: FTX Foundations in Taxation FFM Foundations in Financial Management FAU Foundations in Audit PROFESSIONAL ETHICS MODULE Diploma in Accounting and Business F1 Accountant in Business F2 Management Accounting F3 Financial Accounting Advanced Diploma in Accounting and Business SKILLS F4 Corporate and Business Law F5 Performance Management F6 Taxation F7 Financial Reporting F8 Audit and Assurance F9 Financial Management B. Sc in Applied Accounting Awarded by OXFORD BROOKS UNIVERSITY Foundation in Professionalism Module + Advanced Diploma in Accounting and Business Research and Analysis and Key Skills...
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...Ever thought of taking home a national award, as reputed as the Padma-Shri, for the not-so-appreciated skill of cooking? Well, if in case you did master your culinary skills like the famous chef and the culinary author Tarla Dalal, the dream may not seem far-fetched. Cooking in India is an art every home maker excels in, right from the age where she/he begins with the process of making the magical chai for the guests till the age where it becomes a roz ka kaam to cook the 3-meals-per day for the family. This scenario has prevailed in the Indian kitchens for ages. But from the past few years, cooking is beginning to be considered as a serious job! Let us find out why. The *Masaale Daar* Beginning Unlike any other field, it is not hard to find if you actually have an interest in cooking or not. The moment the neighborhood Aunty asks for an extra bowl of Dal (which you cooked last night and made an effort to offer it to her), it is but obvious, ki beta kuchh to baat hai..! Try and explore as much as you can and keep inventing things for yourself. If people around you genuinely appreciate the food you make, if you find pleasure in what you are dishing out, you definitely have a case. So don’t wait – try and turn this interest into a profession! If all else fails, try auditioning for Master Chef and hear it from the Maestros themselves! ;) S.C.O.P.E One begins as a subordinate in the beginning and gradually rises to become a Chef. The Chef is the master of the kitchen...
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...STUDENT’S COPY COLLEGE CALENDAR JANUARY 2014 SESSION (JANUARY 13, 2014 to APRIL 6, 2014) SHORT SESSION CERTIFICATE, FOUNDATION, DIPLOMA, DEGREE WEEK DATE 8 Jan - 31 Jan 2014 8 Jan -10 Jan 2014 9 Jan – 10 Jan 2014 10 Jan 2014 DAY Wed-Fri Wed-Fri Thu-Fri Fri i) i) i) i) i) 13 Jan 2014 1 14 Jan 2014 16 Jan 2014 17 Jan 2014 20 Jan 2014 2 24 Jan 2014 25 Jan 2014 3 3-4 3 27 Jan 2014 29 Jan - 4 Feb 2014 31 Jan – 1 Feb 2014 Fri ii) Sat Mon Wed-Tue Fri-Sat i) i) i) i) i) 4 3 Feb 2014 Mon ii) iii) Last day of application for admissions Auto Drop First day of drop with “W” for CGPA grading scale programmes College Holiday – Chinese New Year Break Public Holiday – Chinese New Year First day of submission of late admission appeal form for new student application First day of submission of student’s academic appeal form (AO-12) for new student who have applied but not enrolled earlier First day of submission on student’s academic appeal form (AO-12) for continuing student’s for enrolment Tue Thu ii) Fri i) Mon ii) i) First day for dropping courses with 50% fee credit Last day for dropping courses with 50% fee credit Last day for late enrollment without penalty Public Holiday - Thaipusam Starting date for late enrolment fee of RM300 i) i) Mon ii) iii) EVENTS Online Enrollment for January 2014 session Enrollment for January 2014 session commences for new students Orientation – 9:00am Last day for refund of early withdrawal cases Regular classes begin for January 2014 session Orientation...
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