...THE SUPPLY CHAIN MANAGEMENT CONCEPT 1. Discuss the differences between supply chain and supply chain management. A supply chain refers to the activities associated with the flow and transformation of goods from the raw material stage, through to the end user, as well as the associated information flows. Supply chains are not a new concept in the sense that through the years organizations have been dependent on suppliers and organizations have served customers. Although any organization can be part of a supply chain, supply chain management requires overt management efforts by the organizations in the supply chain. Moreover, supply chain management cannot be successful unless the participating companies adopt an enterprise-to-enterprise perspective. 2. Discuss the SCOR and GSCF models of supply chain management. The SCOR model identifies five key processes—plan, source, make, deliver, and return—associated with supply chain management. Each of the five processes indicates the important role of logistics in supply chain management. There are eight relevant processes in the GSCF model—customer relationship management, customer service management, demand management, order fulfillment, manufacturing flow management, supplier relationship management, product development management, and returns management. Logistics also plays an important role in the supply chain processes in the GSCF model. 3. What are four key attributes of supply chain management? The chapter...
Words: 1568 - Pages: 7
...the importance of effective supply chain management in achieving organisational objectives * Explain the link between supply chain management and business functions in an organisation * Discuss the key drivers for achieving an integrated supply chain strategy in an organisation | 2 | * Evaluate the effectiveness of strategies used by an organisation to maintain supplier relationships * Use information technology to create strategies to develop an organisation’s relationship with its suppliers * Develop systems to maintain an organisation’s relationship with its suppliers | 3 | * Assess how information technology could assist integration of different parts of the supply chain of an organisation * Evaluate how information technology has contributed to the management of the supply chain of an organisation * Assess the effectiveness of information technology in managing the supply chain of an organisation | 4 | * Explain the role of logistics in supply chain management in an organisation * Evaluate procurement practices in an organisation * Discuss the factors that must be considered when improving logistics and procurement practices in an organisation | 5 | * Plan a strategy to improve an organisation’s supply chain * Assess how a supply chain improvement strategy will benefit overall business performance in an organisation * Explain how barriers will be overcome in an organisation when implementing a supply chain improvement strategy | ...
Words: 4020 - Pages: 17
...profits, we can see that it is a very big company, and pretty much the biggest one. Today there are a high amount of people that would buy something they need online rather than shopping, as of losing time, while they can do something else. 1. Describe Amazon’s product service mix. Which areas of Amazon’s operations are characteristic of a manufacturing organization? Which areas are characteristic of a service organization? How do both areas relate to the marketing of Kindle and Kindle-related products? The four characteristics that would show the differences between manufacturing and service organization are: • Goods. Here a key difference between service firms and manufacturers is the tangibility of their output. In this case the fact that Amazon sells products and goods to customers, are things tangible so we can see and touch would make it a manufacturing organization. • Inventory: Service firms, do not hold inventory and manufacturers produce goods for stock, with inventory levels aligned to forecasts of market demand. Actually some of the goods and services that customers buy through Amazon are directly from manufactures, so it doesn’t require a high inventory cost. • Customers Service: Service firms generally produce a...
Words: 1318 - Pages: 6
...survey of operating practices and models in both manufacturing and service oriented firms. Operations Management is the systematic direction and control of the processes that efficiently transform inputs into finished goods or services to suitably satisfy customers. Operation is the only function directly involved in the transformation and is directly responsible for the activities that justify the existence of the firm, both economically and as a value-creating organization in society. Understanding the role of the operations function and its impact on the competitiveness of the firm is an important part of any manager's training. Course Credit: 3.0 units Course Prerequisite: QUAMET2 Objectives: General To analyze the concepts and practices that are useful in understanding the management of a firm’s operations. . Specific The students are also expected to be able to: 1. Evaluate the roles of the Operations Manager in the over-all organizational structure. 2. Solve problems and important issues confronting operations managers in the global perspective. 3. Apply the tools that gain competitive advantage for the organization through operations strategies. COURSE OUTLINE Week 1 Module 1 Course Syllabus Module 2 Class Rules and Expectations Topic: Operations and Supply Chain Management Strategy. Objectives: 1...
Words: 1274 - Pages: 6
...face-to-face, send an email and I will respond as quickly as possible. DESCRIPTION OF THE COURSE Operations management is an area of management concerned with overseeing, designing, controlling the process of production and redesigning business operations in the production of goods and/or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed, and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms of materials, labor, and energy) into outputs (in the form of goods and/or services). The course discusses the managerial processes underlying operations management in both service-providing and goods-producing organizations. Specific topics to be covered include introduction to operations management, forecasting, process design, capacity planning, facilities location and design, inventory management, supply chain management, maintenance, quality management and scheduling. COGNITIVE COURSE OBJECTIVES Upon completing the course, the student should be able to: 1) Explain the major decisions in operations management; 2) Discuss the importance of operations strategy in relation to competitive strategy and the attainment of organizational goals; 3) Explain the...
Words: 1563 - Pages: 7
...are the 4 “R’s” in supply chain management? Describe. The 4 “R’s” in supply chain management is Responsiveness, Reliability, Resilience and Relationships. Responsiveness: This is the need for your company to be flexible and nimble. To be able to change as necessary to met customer needs. This implies the company is listening to the customers. Reliability: This is the ability to focus on the reliability of the logistics process. The company has to be sure they are able to reduce inefficiencies wherever possible to increase reliability. Companies are able to use tools such as six sigma to help control processes. Resilience: The Company must have the ability to be resilient to unexpected happenings. The resilient supply chain is able to cope with uncertainties in the business environment. Relationships: The buyer and supplier relationship must be based upon partnership. Both parties should be looking for ways to partner and ensure a win for both parties. 2. List and describe the 4 most pressing issues in supply chain management currently. The most pressing challenges in supply chain management currently are the new rules of competition, globalization of industry, downward pressure on price and customers taking control. - New rules of competition: Organizations are competing more on their core processes rather than spending on ads and pushing their brands. By being more cost efficient in their processes than their competitors, the organization will gain an advantage...
Words: 1233 - Pages: 5
...operations management relates to other parts of the organization. Among the important topics it covers are a comparison of manufacturing and service operations, a brief history of operations management, supply chain management, and a list of trends in business that relate to operations. After you have read this chapter, you will have a good understanding of what the operations function of a business organization encompasses. Chapter 2 discusses operations management in a broader context, and presents the issues of competition, strategy, and productivity. After you have read Chapter 2, you will understand the importance of the operations function relative to the goals of a business organization. This chapter also describes time-based strategies, which many organizations are now adopting as they seek to become more competitive and to better serve their customers. Introduction to operations management includes two chapters: 1 2 Introduction to Operations Management, Chapter 1 Competitiveness, Strategy, and Productivity, Chapter 2 CHAPTER 1 Introduction to Operations Management CHAPTER OUTLINE Introduction, 4 Production of Goods versus Delivery of Services, 7 LEARNING OBJECTIVES After completing this chapter, you should be able to: 1 Define the term operations management. 2 Identify the three major functional areas of organizations and describe how they interrelate. 3 Compare and contrast service and manufacturing operations. 4 Describe the operations function and the...
Words: 18766 - Pages: 76
...4 1.2. Logistics 4 1.3. Operations management 5 1.4. Supply chain management 5 2. Lesson 2, Operations and supply chain strategies (chapter 2) 8 2.1. Chapter objectives 8 2.2. Relationship and difference (point 1) 8 2.3. Core competencies (point 2) 9 2.4. Strategic alignment (point 3) 9 2.5. Supply chain operations and decision categories (point 4) 10 2.6. Customer value and value index calculations (point 5) 11 2.7. Trade-offs among performance dimensions (point 6) 11 2.8. Order winners versus and order qualifiers (point 7) 12 7. Lesson 3, Supply management (chapter 7) 13 7.1. Chapter objectives 13 7.2. Identify and describe the various steps of the strategic sourcing process. 13 7.3. Spend analysis (point 2) 14 7.4. Differences between insourcing and outsourcing (point 4) 15 7.5. Portfolio analysis (point 3) 16 7.6. Multi criteria decision (point 6) 17 7.7. Negotiations and the purpose of contracts (point 7) 18 7.8. Procure-to-pay cycle (point 8) 18 8. Lesson 4 Logistics (chapter 8) 19 8.1. Chapter objectives 19 8.2. Logistics management (point 1) 19 8.3. Transportation modes (point 2) 19 8.4. Warehousing (point 3) 21 8.5. Logistics strategy (point 4) 22 8.6. Measuring logistics performance (point 5) 23 8.7. Landed costs (point 6) 23 8.8. Reverse logistics systems (point 7) 24 8.9. Weighted center of gravity method (point 8) 25 11. Lesson 5, Managing inventory throughout the supply chain (chapter 11) 26 11.1. Chapter objectives 26 11.2. Inventory...
Words: 6216 - Pages: 25
...increased competitiveness through offshore manufacturing and increased sales by expanding into new markets, but the associated opportunities and challenges are totally different and highly industry-dependent. Clearly, the issues facing a hi-tech firm are different than those facing a global consulting firm, software is a different ballgame than textile, etc. "Global operations" can refer to, among others, global sourcing, to having manufacturing or service or R&D facilities world-wide, or to supplying global markets, each of which have very different ramifications: Global sourcing Global manufacturing Global distribution . dealing with foreign . facility location . local content regulations suppliers . coordinating networks . managing global . managing international of plants distribution logistics . coordinating networks . managing risk . managing risk of R&D facilities . operations in other countries Page intentionally left blank. Class: 2a Type: Lecture Supply Chain Management & Service The goal in this part is to introduce the two main sections of the course, international manufacturing and international service. For manufacturing we start with the simple proposition that decisions about our company’s competitive strategy leads to a supply chain strategy which then leads to a supply chain structure. We provide a strategic framework...
Words: 6782 - Pages: 28
...International American University Shaping tomorrow’s leaders today! General Course Policies supplement this syllabus and are available through IAU Online as a digital soft copy. Please make sure that you review the General Course Policies so that you can be successful in this course. 4201 Wilshire Blvd., Suite #610 ♦ Los Angeles, CA 90010, CA, U.S.A. ♦ T: (323) 938-4428 ♦ F: (323) 938-4-4429 ♦ E: www.iau.la MGT 620a Operations Management & Supply Chain Syllabus Class Details Name: Email: Phone: Room: Method: Steve B. Young, Ph.D. (A.B.D.) syoung18@verizon.net (818) 360-6115 LA-Classroom C Hybrid Term/Year: Days: Time: Start Date: End Date: Spring Session 1 / 2015 Wednesdays 6:00pm-10:00pm January 05, 2015 February 27, 2015 Instructor’s Biography Steve Young graduated from Western Michigan University with a Bachelor of Science in Engineering and Business. He spent time as an HR director and consultant with many Aerospace firms. Steve has worked in numerous management positions for Boeing, Lockheed Martin, Eco Polymers, Hughes, and PM-10 Consultants specializing in the area of Human resource, business management, and business operations. Steve received his MBA from West Coast University with an emphasis in management and is looking to receive his PhD from Walden University in Applied Management and Decision Making with specializations in Organizational Change and Leadership in 2008. Steve is a senior faculty member and has been teaching for the University of Phoenix...
Words: 4036 - Pages: 17
...Chapter 01 Operations and Supply Chain Management Learning Objectives for Chapter 1 1. Understand why it is important to study operations and supply chain management. 2. Define efficient and effective operations. 3. Categorize operations and supply chain processes. 4. Contrast differences between services and goods producing processes. 5. Identify operations and supply chain management career opportunities. 6. Describe how the field has developed over time. True / False Questions 1. Efficiency means doing the right things to create the most value for the company. True False 2. Effectiveness means doing the right things to create the most value for the company. True False 3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we could refer to this doctor as being efficient but not effective. True False 4. A worker can be efficient without being effective. True False 5. A process can be effective without being efficient. True False 6. Operations and supply management is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services. True False 7. The term "value" refers to the relationship between quality and the price paid by the consumer. True False 8. Attempting to balance the desire to efficiently use resources...
Words: 4042 - Pages: 17
...Operations Management: Processes and Supply Chains Chapter 1 Using Operations to Compete 1) Operations management refers to the direction and control of inputs that transform processes into products and services. Answer: TRUE Reference: Operations and Supply Chain Management Across the Organization Difficulty: Easy Keywords: operations management, inputs, process, transformation 2) As a functional area of a business, Operations translates materials and services into outputs. Answer: TRUE Reference: Operations and Supply Chain Management Across the Organization Difficulty: Easy Keywords: operations management, inputs, process, transformation 3) The three main line functions of any business include Operations, Finance and Marketing. Answer: TRUE Reference: Operations and Supply Chain Management Across the Organization Difficulty: Easy Keywords: operations management, inputs, process, transformation 4) Support functions in an organization include Accounting, Human Resources and Engineering. Answer: TRUE Reference: Operations and Supply Chain Management Across the Organization Difficulty: Easy Keywords: operations management, inputs, process, transformation 5) A process involves transforming inputs into outputs. Answer: TRUE Reference: A Process View Difficulty: Easy Keywords: process, inputs, outputs 6) Inputs to a process can include human resources. Answer: TRUE Reference: A Process View Difficulty: Easy Keywords:...
Words: 6900 - Pages: 28
...Differentiate between the following: 1. Marketing and selling The Answer: Marketing: Marketing means working with markets to bring about exchanges for the purpose of satisfying human needs and wants. Marketing must be understood not in the old sense of making a sale – selling – but in the new sense of satisfying customer needs. Selling Selling or promotions are part of a larger marketing mix, the concept is typically practiced with unsought goods – those that buyers do not normally think of buying, such as encyclopedias and funeral plots it starts with the factory, focuses on the company’s existing product and calls for heavy selling and promotion to obtain profit sales. Consumers will not buy enough of the organization’s products unless it undertakes a large scale effort in selling and promotion. A selling oriented organization thus focuses on short terms results; because they care only for their sales not for customer’s satisfaction and they are not searching or looking for long term relationship with customers. 2. Goods and services Answer: Goods and services Goods (tangible, stored, production precedes, consumption, low customer contact, transported, quality is evident) Service (intangible, can't be stored, production and consumption are simultaneous, high customer contact, can't transported, quality difficult to judge) 1- Tangibility: - Goods are tangible and services are intangible. 2-Storability:-Goods are storable while services are...
Words: 5886 - Pages: 24
...understanding of the differences between various types of information systems 2. Understand how information systems are developed 3. Understand the computer revolution and its impact on the way business is conducted 4. Become familiar with critical-thinking skills in identifying information systems problems and how to investigate existing literature about hardware and software solutions to problems. 5. Know the components and functions of computer systems, both hardware and software. 6. Become familiar with the advances in networking, data communications and the Internet and how they affect the way business is conducted. 7. Identify which information technology tools are used to solve various business problems. 8. Develop proficiency solving business problems using modern productivity tools (e.g., spreadsheet, database) or creating custom programs. MIS 301: Statistical Analysis for Business At the end of this course students should be able to: 1. Use data from a sample to make inferences about a population. 2. Apply probability theory in decision making situations. 3. Formulate hypotheses for decision making and research. 4. Analyze data using appropriate statistical techniques. 5. Interpret the results of statistical analysis. 6. Present statistical results using graphics, text, and the spoken word. MIS 302: Introduction to Operations Management At the end of this course students should be able to: 1. Define the role of operations and supply chain in an organization and its interactions...
Words: 3623 - Pages: 15
...ISCOM 374 Entire Course For more course tutorials visit www.tutorialrank.com ISCOM 374 Week 1 DQs ISCOM 374 Week 1 Individual Assignment Logistics and Supply Chain Article Analysis ISCOM 374 Week 2 Learning Team Assignment Strategic Logistics Report ISCOM 374 Week 2 DQs ISCOM 374 Week 3 Individual Assignment Product versus Service Supply Chain Comparison Paper ISCOM 374 Week 3 Learning Team Assignment Forecasting and Inventory Analysis Paper ISCOM 374 Week 3 DQs ISCOM 374 Week 4 Materials Handling Packaging Field Research Report ISCOM 374 Week 4 Logistics Press Release ISCOM 374 Week 4 DQs ISCOM 374 Week 5 Learning Team Assignment Global Considerations Report ------------------------------------------------------------------------------------ ISCOM 374 Final Exam Test- Use As Study Material For more course tutorials visit www.tutorialrank.com ISCOM 374 Final Exam / Test- Use As Study Material ------------------------------------------------------------------------------------ ISCOM 374 Week 1 DQs For more course tutorials visit www.tutorialrank.com ISCOM 374 Week 1 DQs DQ 1 Pick one article from the course Electronic Reserve Readings (ERR) available in the Course Materials for Week 1. Summarize the main points of either the entire article if it is short or one section of a longer article. Provide your classmates with a concrete discussion of why what you learned is important relative to this week’s learning objectives. Did you learn...
Words: 1633 - Pages: 7
