...Diversity and Avoiding Conflict PM/582 Executive Summary Understanding the organizations diversity, and successfully identify and handle conflict within a team environment is necessary to the success of all projects. The project leader must have the appropriate skill set to successfully understand how to lead diverse teams and identify, lead conflict in a positive manner and communicate appropriately to our customers. We want to ensure that our customers are receiving what product that they have requested. The project leader will also ensure the customer is full satisfied with all status updates and agrees with the timelines the project team has assembled. We want to ensure that the project team and the customer clearly understand the end result and the timeline needed. The problem is project team does not have a single goal and the customer is changing the requirements each week. The customer does not understand the changes being requested will delay the project timeline and other deliverables that are dependent upon each phase. As the project leader I have identified some issues that need to be addressed immediately to ensure the project phases and timelines are being met for our customer: 1. Define single goal for customer and project team to be in sync 2. Understand phase requirements and timelines 3. Provide written communication confirming goal, requirements, phases and timelines to customer and project team The first phase...
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...Diversity in the Workforce Raul Rios Jr. Columbia College Thesis Statement What are the different aspects of diversity within the US workforce and how might it be effectively managed? What positive and negative factors are derived from diversity training? This research paper aims at answering this particular question. In order to do this, the paper will look at the challenges of diversity in the workplace from many different angles. Abstract This paper first explains what diversity really is and the impact it has on today’s workforce. It also explores why diversity needs to be managed in workplaces in the United States. It then discusses the positive and negative impacts of managing diversity (mainly diversity training). This paper identifies some of the major challenges associated with managing diversity. This research paper concluded with some recommendations on how to manage diversity within a workplace. Diversity in the Workforce Changes in the US Workforce Make Diversity an Organizational and Managerial Issue The United States has historically been a land of the immigrants; it continues to be the same today. People from al around the world come to settle in the US. United States has people from ever ethnic backgrounds, whether those people are in the majority or minority. The diversity of America does not only encompass different races of people, but many other aspects which differentiate people from each other. Diversity can refer to people who practice...
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...1 Who is responsible for the HS Holding crisis? The problem of HS holding’s is the miscommunication and deliver message to the wrong direction of peoples at the not perfect time. I think the Devilal has to take most party of the responsibility of the crisis, because Devilal use the wrong protocol (weekday instead of weekend one), just because he ignored the difference time between India time and US time. on the other hand, Devilal didn’t contact Nick at his home just because of avoiding personal conflicts. Also I think that the Dubai Team has to take some responsibility, because they caused the queue which was sent to the wrong place. 2 What role did diversity play on this team? Generallyspeaking in this case, diversity caused a negative (or disadvantage) role. Instead the diversity caused innovation and productivity. Diversity here in this case caused conflicts and unfair feelings. Such as the conflicts between Mumbai team and Dubai team, the conflicts between Paris team and the US team and so on. What should James do in the short and long-term? Short run: James should make sure that there always someone standby 24 hours no mater the day time or the night to get the info updated in time. And also he should build a channel that all the top managers have the proper ways to get the info if there is something emergency happen. Long run: The most important thing here in the case is that James should build a fair and trust work environment to make employees working in...
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...Week 6 Lecture 1: Decision Making Individuals Definition of decision making: it is a process of making a choice among several action alternatives. It involves a commitment of resources to some course of action. Assumptions of rational decision making model: Problem clarity: clearly defined and unambiguous Know options: identify all relevant criteria and viable alternatives in an unbiased manner Clear preferences: the criteria and alternatives can be ranked and weighted. Constant preferences: constant decision criteria and weights assigned to them are stable over time No time/cost constraints: full information is available Maximum payoff: the choice alternative will yield the highest economic value (a rational decision making process: define the problem—identify the criteria—allocate weights to the criteria—develop alternatives—evaluate the alternatives—select the best alternative Types of judgments and decisions: Normative: how X should be chosen/ judged in optimal/ rational conditions Descriptive: how X actually gets chosen/ judged The reasons why descriptive decisions are different from normative decisions: Bounded rationality: time cost constraints; incomplete information; perceptiual errors in obtaining information; cognitive load in information retention and performing caluculations Bounded decision making: We seek solutions that are the best given the information that is available; that are satisfactory (good enough) We satisfice rather than...
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...sexual and aggressive drives. There are four basic principles to the psychoanalytic view. They are determinism, drive, conflict and the unconscious. There are forces over which we have no control and these forces determine all human behavior and experience. These powerful forces exist within us, and can be traced back to primitive drives or instincts. Those forces that determine all our behavior and experience, are in constant conflict with each other, and cause anxiety. There is no avoiding conflict and anxiety in life. Conflict between primitive urges and conflicts are deep within us. We are unconscious of the forces that control our behavior and the conflicts that cause our anxiety. We have virtually no control over our lives. Conscious experience and self-actualizing tendencies are most important in the humanistic view of motivation. The all encompassing motivational force in the humanistic theory of personality is the motive to actualize or fulfill the self. Self-actualizing tendencies are built on basic need of safety and security, belonging and love, and self esteem. Intrinsically motivated behavior, the central idea in humanistic psychology, suggests that providing rewards and incentives may not work to reinforce motivational behaviors and sometimes undermine people's interest in the activities for which they are rewarded. The diversity view of human motivation is based on different motives or needs and includes the achievement motive, the power motive,...
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...Maximizing the Benefits of Diversity in a Corporate Structure Team #2 Edison State College March 17, 2013 Maximizing Diversity Module 4 Diverse teams are often perceived as difficult to manage because of possibility of conflict. Ensuring the team works together efficiently and keeps a positive relationship with one another can make it easy managing diversity. One of the specific parts of managing a team with diversity would be properly assigning them tasks. Members in a diverse group are chosen because they are simply different from the rest. “They have different skills, different perspectives on problems, different personalities, and different backgrounds” (Herrenkohl, 2006, p.g. 27). Before tasks may be appointed, it is important to identify said tasks while also learning about each member of the team. A member’s background and experience will help determine which task that will excel at, compared to other members. It is best to discuss with the entire team which member is receiving which task and explain why; keeping decisions transparent will help the members feel like they are truly goal-oriented and focused. Once the tasks are appointed, you can then create a performance strategy that will set a standard for the members. The highest performance possible will come from teams working together while doing their tasks. “Almost a quarter-century of records of student design teams, mainly in Stanford University’s mechanical engineering design program, indicate...
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...Causes of Conflict and Resolution A new director decides to reorganize the department you work in. This reorganization comes about without input from the employees and many of the nurses that you oversee are feeling resentful of the change. As a nurse leader, identify factors that may lead to conflict and ways you can manage them. The nursing profession necessitated people to work closely with others whose background and culture are different. People can hold different values potentially affecting these relationships, which may result in conflict. Sound communication or conflict resolution skills can decrease the risk of conflict. Cultural diversity, combined with the stress of providing quality care, often results in conflict (Pettrey, 2003). According to the New York State Nurses Association (2005), unresolved conflict leads to barriers for employees, teams, organizational growth, and productivity, which results in a cultural breakdown within the organization. Conflict is a natural phenomenon (Kelly, 2006), and an inevitable aspect of life (Kemp-Longmore, 2000). It is a disagreement between individuals who perceive a threat to their needs, interests, and or concerns (Kelly, 2006). Over time individuals learn how to respond to conflict, making it an unconscious process. Improperly managed conflict can result in the nurses’ inability to provide quality care, and can escalate into violence or abuse (CNO, 2006). The Thomas-kill man Instrument (TKI) is a tool that has been...
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...Leadership Jessica Amaya Dr. Sergei Andronikov Bus 322 August 23, 2014 This essay is to explore how leadership, teambuilding and communication affect in an organization. The company I chose to write on is the company I have previously worked for, Wegmans. Addition to this to the organization I will also examine traditional, contemporary, and emerging leadership which will indicate the most appropriate leadership characteristics as leadership style and interpersonal forms of power, and how they impact organizational performance. Then analyze the organizational stressor that impacts the organization performance. Then last I will finally discuss the critical elements for effective group and work team performance to develop an effective team or work group within Wegmans. We are all motivated to learn and excel in different ways. There are numerous types of leadership as well, and it is encourage utilizing one's individual style to develop individual leadership skills, critical thinking, problem solving, and self-advocacy. What are good qualities of a leader? We all may think such as our past leaders being "charismatic," "strategic," and "heroic," but what makes them a strong leader? Successful leaders must influence others in the workforce or team. They overcome and see past what's in hand at the moment and seek long-term goals. They have a great relationship with others to have positive outcomes. In Wegmans I seek a transformational leadership, leaders who have a clear...
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...Leadership, Teambuilding, and Communication BUS 322- Organizational Behaviors Dr. James Kolacek Strayer University March 14, 2013 Based of your research, analyze the organizational stressors to determine their like;y impact on organizational performance as well as how those stressors could be addressed. Every organization has some type of stressor that has am impact on the organizations. According to the text book, a stressor or demand is a person or event that that triggers the stress response,(Nelson& Quick, 2013). Some stressors within an organization are task demands, role demands, interpersonal demands and physical demands. In the nutrition services at the hospital, the task demands are very demanding and causes stress to staff. Some task demands that this department faces are short staff, and the advancement of technology and software. When the department is faced with a shortage of staff, it adds an extra workload to the current staff. Employees are becomung stressed and burnout with the demands of completing the their own work assigments as well as the work of the employees that are absent from work. Technology is advancing everyday. The hospital is always advancing technology such as medical equipment and computers to better serve their customers. The advancement of technology causes stress because some employees can not adjust to change and fear of using the technology. Employees that become stress tend to stay out of work, work performance becomes...
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...Strategies for Maintaining Positive & Respectful Relationships With Team Members Kacenia S. Fitzgerald PM/582 August 11, 2014 Professor Lindsay Pineda Diversity and Avoiding Conflict Managing a team can be a complicated task. There are many factors to consider, such as gender, race, educational background, and technical experience. A project manager/leader has to consider all of these things when trying to form a team with positive synergy. There are a few recommended strategies to ensure success. First, start the opening of the project a “Kick Off” event. This will break the ice and give team members the opportunity to meet each other. Next, the project manager should communicate well; this will reduce confusion. Lastly, the project manager should be skilled at managing conflict so that it does not erode team cohesion and interfere with project completion. Kick Off The “Kick Off” is a very important element of starting a project. This is where team members will form their initial impression of the project manager as well as other team members. It is important that the project manager put as much effort into this event as possible because it could set the tone for the entire project. Having the meeting at an off -site location is optimal because it creates more of a relaxed atmosphere. Such a setting will reduce anxiety and make team members feel less apprehensive. The meeting must start on time. If the project manager starts...
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...inputs 4. Definition 5. Determine type of team c. Problem-solving, self-managed, cross-functional or virtual 6. Characteristics of effective teams d. Adequate resources, leadership and structure, climate of trust, performance evaluation and reward systems 7. Team composition e. Abilities, personalities, allocation of roles, diversity, size, preferences 8. Team Processes f. Plan and purpose, specific goals, efficacy, mental model, conflict levels, social loafing 9. Team Building g. Selecting, training, rewarding II. Determine strategies to resolve conflict within organizations (Ch.14) C. Conflict Process 10. Potential opposition or incompatibility, cognition and personalization, intentions, behavior, outcomes h. Problems with communication, structure, personal variables i. Perceived conflict and felt conflict j. Competing, collaborating, compromising, avoiding, accommodating k. Overt conflict – Party’s behavior and other’s reactions l. Increase or...
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...Running Head : Conflict Resolution at General Hospital BUS 520: Leadership and Organizational Behavior Strayer University Fall 2010 1. Discuss the conflict that is occurring at General Hospital The conflict that was occurring at General Hospital was the inability of the hospital to control cost which the CEO, Hammer believed that it was caused by physicians. He assumed that physicians didn’t understand, nor were they interested in the role of costs in determining the practicality of hospitals. In so doing, he emphasize further that the lack of concern stemmed from the physicians allegiance to their profession as opposed to the hospitals in which they had patient privileges In addition, the hospital needed improvement from the ongoing performance and the efforts of the cost control led the hospital administration to look for an effective way to tackle planned and unplanned work circumstances. They used a variety of industry specific assessments, without efficiently allocating the management of the company’s resources, which seemed separate. As a result, there was a little coordination between the planning of capital expenditures and the payment of hospital operating costs, in spite of the fact that management bodies were absence for the intended effect of such coordination. Rather than the management involving themselves in setting goals for performance, and periodically evaluating the progress toward achieving these goals as a process that needs to...
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...Cultural Considerations Mary Parker AJS 502 August 26, 2013 Susan Gorman Cultural Considerations Cultural diversity is normal in society today. People come from different races, cultures, and backgrounds. People have to learn the importance of respecting the culture of others. Everyone can learn from others. Superiority does not exist because of an individual’s culture. Some people from different cultural backgrounds believe that he or she is better than others but this is an untruth. Cultural concerns can have a negative influence on justice and security administration. Stereotyping because of an individual’s culture is a problem in society. Good people exist in every race and so do not so good people. One person of a specific culture making a mistake does not mean that the entire culture of people will make the same mistake. People of different cultures do not always receive fair treat in the justice system. An example of this would be an African American male who is serving 20 years in prison because he was falsely indentified during a lineup. People have to be willing to acknowledge that he or she is not sure that the individuals in the lineup are the guilty party. Some people like to say that African Americans look alike. This is not true. Some people may have similar features but this does not mean that he or she looks alike. African Americans are often not hired for certain positions for fear that he or she will not be honest. This type of behavior and...
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...Resolution (ADR) Clause University Of Phoenix LAW-531PR Business Law Alternative Dispute Resolution Clause When working in team conflicts are inevitable but determine how to resolve them is vital. The Alternative Dispute Resolution Clause (ADR) is an alternative to solve internal conflicts in an organization, avoiding going to court, thus resulting in savings of money and time to the organization. We will work on this occasion the ADR based on student teamwork. We will determine the possible scenarios of conflict and provisions to work them. In commercial litigation, the normal business operations of the parties are often disrupted. To avoid or reduce these problems, businesses are increasingly turning to methods of alternative dispute resolution (ADR) and other aids to resolving disputes. The most common form of ADR is arbitration. Other forms of ADR are negotiation, mediation, conciliation, mini-trial, fact-finding, and using a judicial referee (Cheeseman, 2010). The controversies can arise as a result of the following factors: team members do not attend meetings (absenteeism), non participation in team discussions, not presenting a task deadline, disrespectful and unethical behavior such as plagiarism, comment offensive, inappropriate language and lack of respect for diversity team. The team will determine a prudent time to resolve the conflict; an example might be a 24-hour period. If the period is not sufficient enters the ADR function through the negotiation process. ...
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...Diversity in the Workplace Diversity management is a philosophy intended to create and maintain a positive work environment where the similarities and differences of individuals are shared. Diversity management has mostly focused on organizational culture and its effect on human resources, organizational contexts and institutional environments. It also studies, expectations, requirements, incentives, and outcomes related to managing employee diversity. Diversity management is the key to growth in today’s fiercely competitive global marketplace. Organizations that are seeking to expand in global markets must embrace diversity. Diversity can no longer just be about filing a quota, but rather how an organization embraces its employee’s different backgrounds. A benefit of a diverse workforce is the ability to tap into the many talents which employees from different backgrounds, perspectives, abilities and bring to the workplace. Many companies, however, still face challenges around building a diverse environment. Diversity cannot be easily categorized and those organizations that respond to human complexity by leveraging the talents of a broad workforce will be the most effective in growing their businesses and their customer base. I personally think maintaining and creating a diverse work environment is extremely important to the success of a company. In my professional career I have had the pleasure of working closely with people of very diverse backgrounds. In the engineering...
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