...Domino’s Sizzles with Pizza Tracker Management Information Systems 625 Jacob M. Shannon Walsh University Case Study #1 There has been a definite transition in the pizza delivery business, with massive pizza chains vying for the most innovate way to create and sell their product. Even though this case may be a few years dated, one can still observe these innovations occurring in the present. Through intricate and efficient information systems, these innovations can be a viable and a creative way to get the customers what they want; however, in a different more unique fashion that can appeal to a wide and young demographic. Where one business lacks in quality compared to the other chains, the business can make up for it with innovative strategies for the customer to create the product they want. This in a sense almost gives the company, like Domino’s, a competitive edge when their quality doesn’t match competitors’. Utilization of systems like Pulse, a proprietary point-of-sale system, is an important asset in maintaining consistent and efficient management functions in each of its franchises (Laudon & Laudon, 2012). There are various types of information systems utilized within Domino’s strategy to gain a valid entry in the pizza chain market. One of these systems implemented is the transaction processing system or (TPS), which is utilized within their Pulse network. The transaction processing system serves to perform and record the daily routine transactions necessary...
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...Advantages and disadvantages of developing mass tourism Today tourism is one of the largest industries in the world. In some countries it is the main economic division. There is a wide variety of tourist types within the tourism market today,so much so that the term ‘average tourist’ has become irrelevant. (Murphy,1985) The United Nations states that ‘In Cambodia, one of the poorest countries in the world tourism is the main economic division was expected to generate 7.3% of gross domestic product (GDP) in 2004 and close to 400,000 jobs.’(United Nations, 2007).The most of people think that the economic impact of tourism is absolutely positive whereas the social and environmental impact is only negative. Indeed, increasing incomes to regions due to tourists are easy to see as well as numerous host-tourist conflicts and destruction of the environment and local cultures. However, tourism can have both positive and negative outcomes for residents in communities when sharing and preserving their culture and nature could be seen as conflicting goals.(McComick, B.E.2002,p303) Nevertheless here could be two sides of outcomes: positive and negative. The positive side is that tourism has brought booming business to many countries and causes economic growth Although tourism brings many jobs to countries and decrease unemployment. Also tourism supports business. Tourists purchase local goods and use local services such as attraction, entertainment and other. . However tourism has...
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...DOMINO’S SIZZLES WITH PIZZA TRACKER 1 Domino’s Sizzle with Pizza Tracker January 17, 2015 Abstract The purpose of this case study is to exam how Domino’s pizza uses Information Systems to regain their share of the Home Delivery pizza market. I’ll discuss how Domino’s overcome a bad reputation and improved their product and services. I will also discuss the changes and process systems implemented along with where they currently stand in the market and with their customers. I will finish with the technology Domino’s plans to use in the future. DOMINO’S PIZZA SIZZLES WITH PIZZA TRACKER 2 Domino’s Pizza Sizzles with Pizza Tracker This case study discusses the impact that information systems and global e-business has had on Domino’s Pizzas’ reemergence as an industry leader in the home-delivery pizza market. It looks into what kind of systems are used, how the systems improve business performance, how their online pizza ordering system has improved the ordering process and how the systems are giving Domino’s a competitive edge. Domino’s opened in 1960 and grew to 200 stores in 1978 and currently operates almost 9000 stores worldwide and has the largest share of the approximate $15 Billion/year pizza market. They compete with Pizza Hut, Papa John’s and Little Caesar’s...
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...DOMINO’S SIZZLES WITH PIZZA TRACKER 1 Domino’s Sizzle with Pizza Tracker Abstract The purpose of this case study is to exam how Domino’s pizza uses Information Systems to regain their share of the Home Delivery pizza market. I’ll discuss how Domino’s overcome a bad reputation and improved their product and services. I will also discuss the changes and process systems implemented along with where they currently stand in the market and with their customers. I will finish with the technology Domino’s plans to use in the future. DOMINO’S PIZZA SIZZLES WITH PIZZA TRACKER 2 Domino’s Pizza Sizzles with Pizza Tracker This case study discusses the impact that information systems and global e-business has had on Domino’s Pizzas’ reemergence as an industry leader in the home-delivery pizza market. It looks into what kind of systems are used, how the systems improve business performance, how their online pizza ordering system has improved the ordering process and how the systems are giving Domino’s a competitive edge. Domino’s opened in 1960 and grew to 200 stores in 1978 and currently operates almost 9000 stores worldwide and has the largest share of the approximate $15 Billion/year pizza market. They compete with Pizza Hut, Papa John’s and Little Caesar’s along with local pizza shops. Despite being...
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...Management of Information Systems Domino Sizzles with Pizza Tracker. 1) What kinds of systems are described in this case? Identify and describe the business processes each supports. Describe the inputs, and outputs of these systems. Domino’s proprietary described the point-of-sale system, Pulse, which is an important asset in maintaining consistent and efficient management functions in each of its restaurants. A point-of-sale system gain the control of purchase and payment data at a physical location where goods or services are bought and sold using computers, automated cash registers, scanners, or other digital devices. Domino’s implemented pulse in a large portion of its store, and those stores reported improved customer service, reduced mistakes, and shorter training times. Since that time, Pulse has become a staple of all Domino’s franchises. Domino’s introduced a new hardware and software and platform called Pulse Evolution which is now in use in a majority of Domino’s, which is easier to update and more secure only because one machine in the store needs to be updated. Inputs: Customer orders that describe the type of pizza crust, pizza ingredients and toppings, side orders, and delivery location data. They described their inputs as TPS, Pizza tracker and Pulse etc. Processes: Data updates the system's database. The older software used a thick-client model, which required all machines using the software to be fully equipped personal computers running windows...
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...ORGANIZATIONS DOMINO'S SIZZLES WITH PIZZA TRACKER When it comes to pizza, everyone has an opin ion . Some of us think th at our current pizza is just fine the way it is. Others h ave a favorite pizza joint th at makes it like no on e else. And m any pizza lovers in America agreed up until recentl y that Dom ino 's home-delivered pizza was amo ng the worst. The home-delivery market for pizza cha ins in th e United States is approximat ely $15 billion per year. Domino's, which owns th e largest home-delivery market share of any U.s . pizza chain, is find ing ways to innovate by overhauling its in-store transaction processing systems and by providing other us eful services to customers, su ch as its Pizza Tracker. And more important, Dom ino's is try ing very h ard to overcome its rep utation for poor quality by radi cally improving ingred ient s an d fresh ne ss. Critics b elieve the company sign ificantly im proved the qu ality of its pizza and cus tomer service in 2010. Domino's was founded in 1960 by Tom Mon agh an and h is brother James wh en th ey purchased a single pizza store in Ypsilan ti, Michigan. The company slowly b egan to grow, and by 1978, Domino's h ad 200 stores. Today, th e compa ny is h eadquartered in Ann Arbor, Mich igan, and operates alm ost 9,000 store s located in all 50 U.S. states and across th e world in 60 international markets. In 2009, Dom ino's h ad $1.5 bill ion in sales and ea rned $80 million in profit. Domino's is part of...
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...Information Systems for Management (1.5 credit) Dr. Preeti Khanna 1 Evaluation Criteria • • • • End Term Examination Quiz / Class Test Class Participation Group Activity : : : : 25 10 05 10 • Total : 50 2 Session 1: Learning Objectives • Explain how information management delivers value to an organization. • Demonstrate the relationship between data, information and knowledge. • Identify key management issues of information and the perspective of information System 3 Today’s business environment Changes & driven by 4 The Emerging Digital Economy • To get a market of 50 Million People Participating: • Radio took 38 years • TV took 13 years • Once it was open to the General Public, • The Internet made to the 50 million person audience mark in just 4 years!!! Source: http://www.ecommerce.gov/emerging.htm Why Now? • Globalisation: Connect – Customers, partners, suppliers – and competition • Transparency : Polices – Industry regulations, consumer pressure and competition driving openness • Service focus: Customer Value – Differentiation and shareholder value increasingly derived from service experience 6 Business Information Management (BIM) • The process of managing information as a strategic resource for improving organizational performance. • This process involves developing strategies and introducing systems and controls to improve information quality to deliver value. 7 Using Information to Support the Business ...
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...ısManagement Information Systems, 12E Laudon & Laudon Chapter 1 Information Systems in Global Business Today Computers are changing every aspect of our lives from entertainment to shopping, from the work we do and where we do it, to how we communicate with friends and relatives. Networking technologies are pervading almost everything we do professionally, socially, and recreationally. As you can see from the opening case in the text, many companies are remodeling their businesses and information systems with the Internet in mind. It has become more important than ever for you to understand not just how technology works but also how current and future advances affect your work life. 1.1 The Role of Information Systems in Business Today Ask managers to describe their most important resources and they‘ll list money, equipment, materials, and people — not necessarily in that order. It‘s very unusual for managers to consider information an important resource, and yet it is. As electronic business and electronic commerce grow in popularity and more firms digitize their operations, having useful information is becoming even more important to the global business community. This chapter gives you an overview of many of the subjects we‘ll touch on in this course. It will help you understand how all firms today, large and small, local and global, use information systems to achieve important business objectives, such as operational efficiency, customer and supplier intimacy, better...
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