Written Assignment (revised): 1. What do you know or have you heard about Iridia Medical? * I was working up north and was staying in the same camp as a few Iridia Paramedics I knew from BC Ambulance. They told me about how Iridia was a great company to work for and how the company had a great reputation in the industry. 2. What drew you to emergency medicine? * I discovered a passion for paramedicine and the work didn’t seem like work but felt very satisfying at the end of the day. 3. What are a few traits you think a successful paramedic needs to have? * I believe a paramedic has to be able to handle a lot of pressure and stress while remaining focused. I also believe a paramedic must possess a strong stomach as there is a lot that a paramedic must see on a daily basis. I believe a paramedic must also be able to stay in satisfactory shape as there will be a lot of times when a paramedic will need to use their strength to help patients into the back of ambulances. The most important trait I believe a paramedic should have is leadership skills. When people are in need of help, a good paramedic will remain composed and keep their eye on the objective of stabilizing the patient and getting them to a hospital as soon as possible. 4. Can you tell us about a time when you experienced a team failure and how you dealt with it? * One time a few years ago I was working as a private consultant for a client and the client had a situation where they were losing a lot of money due to out dated technology my client was using. Our task was to start reviewing and implementing a new software but the clients president pulled the plug on the funding and put the software implementation on hold. The team was let down because the software did not have an adequate amount of time to create effective changes. The team morale dropped as a result. I spoke with the general managers about what other contingency plans we could develop with what we had already started. What I was effectively able to do with the team was to keep them focused on the objective and start thinking about ways of how we could still achieve our goal with less resources. The team was able to come up with ways of improving our current processes until funding for the new software could be approved. By giving the employees the ability to give input on the current processes the company was able to reduce the amount of money they were losing. This resulted in less cut backs and a higher morale from everybody. 5. As a paramedic, what does professionalism look like? * Professionalism to me looks a lot like integrity. It starts with the values and beliefs that a person carries deep down inside them. Professionalism is about performing your job as if you were the one who owned the company and were representing the company. Professionalism is providing a consistent value and service to a client that they can rely on and know what to expect every time they call myself personally of the company I am representing. 6. How do you feel about working in a remote location on your own, often with little contact with others? * I have already worked with other companies in remote locations. I am fine with little contact with others because I have a passion for reading and self improvement. I often read self help books , business books, and interpersonal communication books. This helps me communicate with clients and co-workers. 7. What do you believe will make you a good fit as an Iridia paramedic? * I am very passionate and driven. I am easy to get along with and often provide joy to clients and co-workers. I keep a humble mind when it comes to everything I do. I have a Diploma is Business Administration and a Masters Cert in Project management which has helped me greatly understand the field of business and client relationships. I will be able to aid Iridia in many fields if they require help. I also have a Diploma in Environmental and Occupational health which can serve to help with the Occupational health and safety side of Iridia Medical. I have a great many other qualifications that Iridia could find useful.

Scenario Questions 1. In any job situation, scenarios are likely to arise where you are uncertain about how to do something. This could be a clinical/medical scenario, and administrative process, a conflict with someone on the team, etc. How do you generally respond in situations where you don’t know what to do? * I often first get clarity on a problem and separate the people from the problem. This means removing my personal emotions about a problem and looking more at the facts surround the problem. If a problem arises with a co-worker I will often pull that co-worker aside and ask them if they are aware that there may be a problem to begin with. I will always speak to a co-worker in private first. If that employee does not respond to my questions about the problem then I will speak with my supervisor about the issue and will set up a meeting with that co-worker and my supervisor as a mediator. If I am unsure about how to deal with a situation I will consult with a supervisor who may know how to deal with my issue. Human resources may need to get involved in extreme cases. 2. The Paramedic Program Coordinator contacts you about a complaint from the customer that you are unfriendly and abrupt with patients, leading them to feel like they are bothering you with their medical issues. You believe you are delivering service in a professional manner. What do you do with this feedback? * I am aware that not everybody may be happy with the medical services provided even if I did everything perfect. My first action would be to first understand the clients perspective and gain an understanding from their perspective. This can also help me see where they are coming from which may help strengthen my perspective and argument. I will then address the issue from my perspective after looking at the issue from my clients perspective. And then I look at what is right and wrong from both our perspectives. What I will attempt in these cases is to help the client understand that we both have the same goal, to provide and receive a high quality of service. I would use objective based negotiation in conjunction with an apology to the client if they misunderstood my intentions. 3. Working for private industry requires a paradigm shift from working for a public service organization like BCAS. What do you believe are the differences in goals, motivation and service delivery between a private business (like Iridia), and a public service agency (like BCAS)? * Working for a private organization requires an awareness of personal business relationships with clients and also an awareness of financial acuity. Private organizations do not always have unlimited financial resources depending on the season, and this can put limitations on processes and procedures that are usually performed in the Public sectors like BCAS. Iridia Medical in in the Oil and Gas industry to provide a quality of care to their clients and also make money while providing this care. The patients in the private sector are workers themselves and will often fall into a young to middle age group as BCAS has clients of all ages. Money is what motivates a lot of clients in the Oil and Gas industry and ensuring that a high quality of service is provided is imperative. The clients will not just want a reliable service but also an effective service that meets the objective of ensuring their employees are well enough to work and if they are not then it is up to Iridia to screen those employees fast and get them better so they can get back to work faster.