...Management Information Systems 13e KENNETH C. LAUDON AND JANE P. LAUDON CHAPTER 2 CASE 2 GLOBAL E-BUSINESS: HOW BUSINESSES USE INFORMATION SYSTEMS Salesforce.com: The Emerging Social Enterprise (a) The Comcast Social Enterprise Story; L= 2:50 VIDEO CASE Systems URL http://www.youtube.com/watch?v=FFOyKnu8INY; L=2:50. (b) Social Enterprise: Transforming the Firm; L=8:29 VIDEO CASE URL http://www.youtube.com/watch?v=WxC0X7ypaDQ&feature=relmfu continued Chapter 2, Case 2 salesforCe.Com: the emerging soCial enterprise 2 SUMMARY Salesforce.com is the leading provider of enterprise cloud-computing applications with 2011 revenues of $1.6 billion. It provides a comprehensive customer and collaboration relationship management, or CRM, service to businesses of all sizes and industries worldwide and a technology platform for customers and developers to build and run business applications. Recently they have made a number of acquisitions of social technology firms and now offer cloud-based social enterprise services to their primary customers such as Toyota, Gatorade, and Groupon. Salesforce is building private social networks for large corporations and their customers. In addition, Salesforce.com is attempting to transform itself into a social enterprise. Comcast (the second largest cable television network operator in the United States) has also begun to use social platforms like Twitter to respond to customers, a first step in the process of becoming a social enterprise. ...
Words: 1184 - Pages: 5
...Chapter 2 Global E-Business: How Businesses Use Information Systems 2.1 © 2010 by Prentice Hall Management Information Systems Chapter 2 Global E-Business: How Businesses Use Information Systems LEARNING OBJECTIVES • Define and describe business processes and their relationship to information systems. • Evaluate the role played by systems serving the various levels of management in a business and their relationship to each other. • Explain how enterprise applications, collaboration and communication systems, and intranets improve organizational performance. 2.2 © 2010 by Prentice Hall Management Information Systems Chapter 2 Global E-Business: How Businesses Use Information Systems LEARNING OBJECTIVES (Continued) • Explain the difference between e-business, ecommerce, and e-government. • Assess the role of the information systems function in a business. 2.3 © 2010 by Prentice Hall Management Information Systems Chapter 2 Global E-Business: How Businesses Use Information Systems The Tata Nano Makes History Using Digital Manufacturing • Problem: Outdated manufacturing processes, timeconsuming manual labor. • Solutions: Digital manufacturing systems allowed Tata to create a $2,500 car without sacrificing safety or value. • Dassault Systems’ Digital Enterprise Lean Manufacturing Interactive Application drastically reduced development cycle. • Demonstrates IT’s role in fostering innovation and improving efficiency. • Illustrates...
Words: 2508 - Pages: 11
...Chapter 2 E-Business: How Businesses Use Information Systems 2.1 Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Essentials of Management Information Systems Chapter 2 E-Business: How Businesses Use Information Systems STUDENT LEARNING OBJECTIVES • What are the major features of a business that are important for understanding the role of information systems? • How do systems serve the various levels of management in a business and how are these systems related? 2.2 Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Essentials of Management Information Systems Chapter 2 E-Business: How Businesses Use Information Systems STUDENT LEARNING OBJECTIVES • How do enterprise applications and intranets improve organizational performance? • Why are systems for collaboration and teamwork so important and what technologies do they use? • What is the role of the information system’s function in a business? 2.3 Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Essentials of Management Information Systems Chapter 2 E-Business: How Businesses Use Information Systems The Tata Nano Makes History with Digital Manufacturing • Problem: creating a car that costs $2,500 without sacrificing safety or value • Solutions: implement digital manufacturing that automates processes in product design and production engineering planning 2.4 Copyright © 2011 Pearson Education, Inc. publishing as Prentice...
Words: 3051 - Pages: 13
...Chapter 2 Global E-business and Collaboration Management Information Systems Chapter 2: Global E-business and Collaboration Learning Objectives • What are business processes? How are they related to information systems? • How do systems serve the different management groups in a business and how do systems that link the enterprise improve organizational performance? • Why are systems for collaboration and social business so important and what technologies do they use? • What is the role of the information systems function in a business? 2.2 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 2: Global E-business and Collaboration Business Processes and Information Systems • Business processes: – Flows of material, information, knowledge – Sets of activities, steps – May be tied to functional area or be crossfunctional • Businesses: Can be seen as collection of business processes • Business processes may be assets or liabilities 2.3 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 2: Global E-business and Collaboration Business Processes and Information Systems • Examples of functional business processes – Manufacturing and production • Assembling the product • checking the product for quality – Sales and marketing • Identifying customers • selling the product – Finance and accounting • Creating financial statements • paying creditors – Human...
Words: 2464 - Pages: 10
...Homework 1 1. How does e-Business differ from e-Commerce? Give a definition for e-Commerce and examples to explain the differences. E-Business is the conduct of transactions by means of electronic communications networks (e.g., via the Internet and/or possibly private networks) end-to-end. E-Commerce is a part of e-Business, which has to do with the buying and selling of goods and services, and the transfer of funds through digital communications. E-Business is different from e-Commerce because it deals with digital transactions and processes within a firm, involving information systems under the firm’s control. E-Business does not just refer to information exchanges related to buying and selling, but it also has to do with servicing customers and collaborating with business partners, distributors and suppliers. Another way e-Business is different from e-Commerce is that e-Business encompasses sophisticated business-to-business interactions and collaboration activities at a level of enterprise applications and business processes. E-Commerce is different from e-Business because it mainly deals with just the buying and selling, whereas e-Business deals with more than just buying and selling. Also, e-Commerce primarily deals with on-line display of goods and services, ordering, billing, customer service and handling of payments and transaction. One final difference between e-Business and e-Commerce is that e-Business includes key business processes like Customer Relationship...
Words: 1158 - Pages: 5
...emerging business opportunities are now becoming a major factor in world economics. Although, investment through e-commerce channels returns high profits, but like many IT systems, it could lead business organizations to a risky situation or failing to deliver expected returns. The main cause of this is the inconsistency between the system design and the desired requirements or for the misunderstanding between IT professionals and business experts. Therefore, to design e-commerce system, a communication pattern is needed either between system developers and business owner, or between customers and the online business system. Moreover, e-commerce system should be adapted with the whole business environment such as business norms and behavior, customer practice, business rules and government policy. However, Semiotic that is ‘the science of signs’ has brought many approaches to facilitate the process of understand signs’ meaning. The approach of organizational semiotic defied the organization as a group of social norms and emphasizes on the people and their role and responsibility in order to merge them when analyzing and designing information system (Stamper et al, 2004). For e-commerce systems, there is a necessity of clear meaning for each symbol, icon and image because almost all transactions done through the web system without human agent involvement. Therefore, semiotic methodologies have been improved to obtain effective communication and interpretation between e-commerce...
Words: 2949 - Pages: 12
...Management Information Systems Course Code | CSC-490 | Course Title | Management Information Systems | Credit Hours | 03 | Prerequisites by Course(s) and Topics | | Assessment Instruments with Weights (homework, quizzes, midterms, final, programming assignments, lab work, etc.) | Quizzes | 10 % | Assignment | 20 % | Mid-Term Examination | 20 % | Final Examination | 50 % | Total | 100 % | | Instructor e-mail address (if any) | ravianz99@gmail.com | Current Catalog Description | Understanding and knowledge of use of computer-based information systems in all functional areas of business. Computer and information technology, resources, management and end-user decision making, and system development. Study and present a comprehensive case study/Assignment regarding the understanding and knowledge of the of the skills learned in the course. | Textbook (or Laboratory Manual for Laboratory Courses) | Management Information Systems-Managing Digital Firm, by Laudon, Kenneth C., and Laudon, Jane P., 12th Edition, Publisher: Pearson/Prentice Hall, 2012/13. | Reference Material...
Words: 1199 - Pages: 5
...ITECH1005 BUSINESS INFORMATION SYSTEMS Title: Code: Formerly: Business Information Systems ITECH1005 CP571 Level: Teaching Period: Pre-requisites: Co-requisites: Exclusions: Progress Units: ASCED Code: Organisation: Introductory 2012/23 Nil Nil (CP571 and CP857 and ITECH5005) 15 Delivery Mode: C ou r Structure: This course will be taught in a 6-week block mode where the first 2 weeks will cover all lecture material and the first 8 weeks of labs. The remaining labs will be completed over the following four weeks. Type Name Room Telephone Email Timetable: Type Day Time Room Staff Additional consultation time can be booked by contacting the staff member concerned directly. Objectives: This course provides an introduction to business information systems, taking a problem-solving approach, by highlighting the issues faced by managers in identifying, capturing and systematising information in order to improve organisational performance. fdlGrades COURSEDESC_ITECH1005_SZP_2012-23.pdf se Regular semester D es cr 020399 ip tio n In co m CRICOS Provider Number: VIC 00103D, NSW 01266K, SA 02235J pl et e Author: Faezeh Afshar -P School / Division: School of Science, Information Technology and Engineering re vi ew us e Page: 1/7 on Course Description ly ITECH1005 BUSINESS INFORMATION SYSTEMS After successfully completing this course, students should be able to: Knowledge: • Skills: • • •...
Words: 2180 - Pages: 9
...Important Consideration for building a new e business Table of Contents 1.0 Executive Summary: 3 2.0 Important consideration to build a new E-business: 3 2.1 Business Plan of the E business: 4 2.2 Basic Infrastructure: 5 2.2.1 Client/Server Technology: 5 (A) Two Tier Client/Server Architecture: 6 (B) Three Tier Client/Server Architecture: 6 2.2.2 Web technologies and applications: 7 2.2.3 Collaborative Technologies: 7 (A) Electronic Data Interchange (EDI): 8 (B) Workflow System: 9 3.0 E-Business Networks 10 4.0 Supply Chain Management: 11 5.0 E-Business Model: 11 6.0 Reliability and Quality of Service: 12 6.1 Public Key Infrastructure (PKI): 12 6.2 Infrastructure Availability: 13 6.3 Network Level Security: 13 1.0 Executive Summary: E-business is the largest emerging trend in business today. The movement into e-business is dramatically changing the way people buy and sell. Business is no longer a one for all concepts, that concept is being replaced by a consumer economy that is driven by choice. These choices are not only in product and price but in shopping environment as well, where their transactions can take place face to face or in an online environment. Not only are traditional businesses completing their transactions with other businesses in such an online format, but such transactions are taking place between businesses and consumers as well as consumers to consumers. To build a new E-business there are few consideration which...
Words: 3316 - Pages: 14
...transformed the business processes of today’s organizations. Additionally, you will explore electronic commerce, and discuss the challenges this technology presents to businesses and their consumers. Databases, Network Applications, and E-Business OBJECTIVE: Describe how databases are used in the work environment. Resources: Ch. 4 and Technology Guide 2 of Introduction to Information Systems and Ch. 1 for Access in Microsoft® Office 2010 Content • Ch. 4: Data and Knowledge Management of Introduction to Information Systems o Managing Data • The Difficulties of Managing Data • The Data Life Cycle o The Database Approach • The Data Hierarchy • Designing the Database o Database Management Systems • The Relational Database Model • Databases in Action o Data Warehousing • Describing the Data Warehouse • Data Marts o Data Governance o Knowledge Management • Concepts and Definitions • Knowledge Management Systems • The Knowledge Management System Cycle • Technology Guide 2: Computer Software of Introduction to Information Systems o Significance of Software o Software Issues • Software Defects • Software Evaluation and Selection • Software Licensing • Open Systems • Open-source Software o Systems Software • System Control Programs • System Support Programs ...
Words: 610 - Pages: 3
...Table of contents 1. Introduction 2. Company Background 3. Applied Information system 4. Discussion of input, processing, output, storage and control activities 5. Business benefits 6. Competitive advantages 7. References Introduction In this 21st century, information systems have become as integrated into our daily business activities as accounting, finance, operation management, marketing, human resource management, or any other major business function. Hence, information systems and technologies are the important contributing factors that drive businesses and organizations to success. Besides that, many businesses today are using Internet technologies to Web-enable their business processes and create e-business applications. One of the influential e-business application information systems that support every real world business system is the E-payment system. The payment system is a functioning network that links bank accounts and provides the functionality for monetary interchange which governed by laws, rules and regulations.1 Electronic payment systems (EPSs) are also known as e-commerce payment systems, involving an electronic payment transactions for buying and selling goods or services via internet.1 In other words, the payment process in the e-commerce world can be described as, in most case the customer does not actually see the concrete product at the time of transaction, and the method of payment is performed electronically. Moreover...
Words: 1164 - Pages: 5
...E-Business Strategy 1 Internet Marketing Plan for River Island E-Business Strategy 2 Table of content Introduction…………………………………………………………………………………..3 Impact of E-Business strategy on Business…………………………………………………..4 Expectation of Internet Customers……………………………………………..……4 Integration with the Existing business processes……………………………………..5 Analysis of Logistics Processes………………………………………………………5 Resources required for Website maintenance and support…………………………...5 Implementation Strategy……………………………………………………………………..6 Planning for Website designing……………………………………………………....6 E-marketing and Promotion strategy……………………………………………..…..7 E-supply Chain Management Strategy…………………………………………..…...7 Integration with the Existing System…………………………………………..…….8 Protection of Business………………………………………………………………..………8 Risk from E-business and measures to control…………………………..…………..9 Future Development in E-Business………………………………………………..…………9 Mobile technology and impact of XTML on E-business………………….…………9 Impact of supply chain integration and e-business on international competencies…10 Conclusion and Recommendation…………………………………………………………..10 References…………………………………………………………………………………..11 E-Business Strategy 3 Introduction With the increase enhancement in the field of technology, it has been considered essential by the businesses to implement such technology in their business processes. Further, the increasing demand from the customers regarding the better quality of products and ...
Words: 3605 - Pages: 15
...Lecture 1, 2, 3, 4 Business: Formal organization that makes profit. MIS: How to use information system and technology to help your firm achieve business objectives. Why is information system important for business? 1. Operational excellence 2. New products, services, and business models. 3. Improved decision making 4. Attain consumer and supplier intimacy. 5. Promote competitive advantages. 6. Ensure survival of organization. Data: Raw facts that represent objects and events occurring in an organization. Data > -Input devices- > Process > Information What is the difference between Data & Information? Information is processed data, it is data that has been shaped into a meaningful form. Information technology: consists of all hardware and software that a firm needs to use in order to achieve its goals and objectives. Information system: A set of components that collect data, store it and then distribute it as information to support decision making and control in an organization which is an application. What are the 4 activities in an information system? 1. Input data. 2. Process data. 3. Output information. 4. Feedback. List and describe the 3 dimensions of an information system. Organization: Structure, history, and culture of the organization affect how information system is used and built. People: Information system needs skilled people to build them, maintain them, and understand how to use them in achieving business goals. Technology: 1. Computer hardware. 2....
Words: 3908 - Pages: 16
...driving this development is the ability to record and deliver information across distances and at rates expanding exponentially. This is also referred to as the information age. Digital technology has changed the economy. The new terminology being used is e-marketing where the primary source of value creation for consumers has shifted from physical goods to services and information. This does not mean that everything we previously knew about business becomes irrelevant and obsolete, but it does mean that significant changes in business environment justify new approaches to thinking of the best marketing strategy and management. In summary E-commerce can be defined as an exchange of goods and services between parties, individuals and organizations as well as the electronically based intra and inter organizational activities that facilitate such exchanges.(Dave.C.,2007,p,4) There are four categories of E-commerce:- a) Business to business b) Business to consumer c) Consumer to business d) Consumer to consumer Most business still carries out the traditional ways of conducting business. This is by having a physical address where they have their products and services and translations are made there. Due to the new dot com community and ways of doing business many businesses have taken up the opportunity of conducting business online. This is because of the benefits brought about by doing business using electronic medium, some of these benefits are:- ...
Words: 3079 - Pages: 13
...Running head: THE E-BUSINESS MODEL TO MOVE THE BROADWAY CAFÉ INTO THE 21ST CENTRY Strayer University CIS 500 Prof. Elmer L. Buard February 14, 2012 Table of Contents Abstract 3 Introduction ………………………………………. 4 Business Competitive Advantages 4 Technology Competitive Advantage 5 Key Challenges 5 Broadway Café Stategies 6 Conclusion.....……………………………………………………………………………………..7 References………………………………………………………………………………................8 Abstract This paper reviews the e-business competitive advantage strategies using the success at Intel. When key value chain partners, such as Dell Computers and Cisco Systems, started their B2B e-procurement systems, they pressured Intel to convert B2B activities online. Organizations today frequently integrate Internet technology to redesign processes in ways that strengthen their competitive advantages. Success breeds imitation and invites more entries (Information & Management 40 (2003) 581-590). This examines the ever changing technology that is available to companies now that wasn’t available years ago. With looking at the e-business model, all of the existing coffee shops, Broadway Café has to standout in order to survive in this competitive industry and obtaining new customers, keeping existing customers. Introduction: THE E-BUSINESS MODE TO MOVE THE BROADWAY CAFÉ E-business has received much attention from entrepreneurs, executives, investors, and industry observers using the internet...
Words: 956 - Pages: 4
