...ADMN 233 Assignment 3 Part 1 Routine E-Mail Messages and Memos 25 marks (Questions 1 and 2) Refer as needed to material in Chapter 8. Read the instructions for each activity. Answer all questions clearly and concisely. Include examples to support your answers. Activity A – Routine memo Read the following scenario and respond to the question that follows. Scenario 1: Performance Assessment Judith Halls, Manager of Human Resources at The Maritime Fish Packing Cooperative, wrote the following first draft of a reply memo. | The Maritime Fish Packing Cooperative | |Interoffice Memo | | | |Date: December 4, 2009 | | | |To: Michael Foreman, President ...
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...2)’ on pages 66-67 of the text. Based on the scenario, create the deliverables listed below. Fred Jones, a distant relative of yours and president of Deals-R-Us Brokers (DRUB), has come to you for advice. DRUB is a small brokerage house that enables its clients to buy and sell stocks over the Internet, as well as place traditional orders by phone or fax. DRUB has just decided to install a new email package. One vendor is offering an SMTP(Simple Mail Transfer Protocol).-based two-tier client-server architecture. The second vendor is offering a Web-based email architecture. Fred doesn’t understand either one but thinks the Web-based one should be better because, in his words, “The Web is the future.” a. Briefly explain to Fred, in layperson’s terms, the differences between the two. b. Outline the pros and cons of the two alternatives and make a recommendation to Fred about which is better. Part A - Assignment Deliverables: Client-server architectures attempt to balance the processing between the client and the server by having both do some of the logic. a) Write a memo to Fred that explains the differences between the two options. Be sure to explain the difference in terms Fred will understand, since he does not know much about technology or networks. b) In the memo outline the pros and cons of the two alternatives and make a recommendation to Fred. Part B: Part B - Assignment Scenario: Read the ‘Accurate Accounting’ scenario on page 67. One day, Diego...
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...another.| c.|The strategies can generally be applied to cultures around the world.| d.|The strategies are generally consistent among North American audiences.| ANS: D PTS: 1 REF: p. 90 MSC: Remember 4. You are writing to ABClothes.com to request an exchange for an ordered shirt that was recently sent to you in the incorrect size. What type of message will it be? a.|a routine claim| b.|a goodwill message| c.|a persuasive request| d.|a negative news message| ANS: A PTS: 1 REF: p. 90 MSC: Higher Order 5. How does the tone of a letter differ from that of other communication channels? a.|Emails are more formal than letters.| b.|Memos are more formal than letters.| c.|Letters are less formal than memos.| d.|Letters are more formal than emails.| ANS: D PTS: 1 REF: p. 91 MSC: Remember 6. How are memos and emails different from letters? a.|They are less formal in tone.| b.|They are more formal in tone.| c.|They...
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...sixth week of the semester. The class has completed four chapters of coursework covered in the textbook and three of the assignments identified on the on-line WebCT page. The course of instruction is now 37.5% complete. Work Completed The work that has been assigned since the beginning of class, August 20, 2012, has been on time and organized. I have been busy with the work that has been assigned and have been studying to keep up. Assignments The first assignment was the tone assignment, the second was the e-mail assignment, and the third was the business letter assignment. These three assignments are outlined in the table below indicating the date each was due and the grade received. Each of these assignments was submitted before the due date and great effort was put into each one as demonstrated by my grades. I am steadily improving and have made a goal to get a 50/50 on an assignment. Assignment |Date Due |Grade | |Tone |August 30, 2012 |40/50 | |E-mail |September 7, 2012 |41/50 | |Business Letter |September 14, 2012 |45/50 | | Quizzes The quizzes that have been assigned have been completed on time. The three quizzes completed are outlined in the table below indicating the date due and the grade received. Each of the quizzes that were completed before the due date. I have put much effort into each quiz and I make sure that I dedicate the same amount of studying time for each one. Quizzes |Date Due |Grade | |1 |August 30, 2012 |30/30 | |2...
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...Luis Cubilla ENG/221 Technical Writing Fundamentals Zachery Koppelmann January 28 2013 The organization of the memo from Hugh to Abram is partially organized. Hugh does not stray from his subject much and appears to stay on point with what he wants to address. The letter has an average format with a standard intro body and conclusion along with a signature which should be included in all e-mails. The clarity however leaves little to be desired for but at least Hugh admits that he does not understand his own employee or his friend. Hugh talks about how he was advised not to use certain enterprise software’s with by his friend and how he could not understand much of how the situation should be handled or how he should move forward with his business plans. The writing style is very unprofessional; it almost seems more like Hugh is writing to a friend rather than a co-worker or colleague. There are no real formalities Abram is only addressed by name once and the overall feel looks like something a brother would write to his family member. The memo seemed to be a little disrespectful in some ways. First Hugh is talking business matters with a friend rather than Abram, secondly it appears Hough’s friend is providing the basic of warnings that any programmer should look for but Hugh appears to be leaning towards his friend’s advice rather than Abram who as Hough states “respects his professional approach”. To add further insult to injury Abram has been asked to not...
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...McGraw−Hill Companies, 2008 C H A P T E R 10 Informative and Positive Messages Learning Objectives After studying this chapter, you will know: 1 When to use common business media. 2 How to use the chosen channel effectively. 3 How to write letters and memos. 4 How to compose some of the common varieties of informative and positive messages. Locker−Kienzler: Business and Administrative Communication, Eighth Edition III. Basic Business Messages 10. Informative and Positive Messages © The McGraw−Hill Companies, 2008 IN THE NEWS All in a Day’s (Communication) Work im Donald, CEO and president of Starbucks, He is also known for visiting his stores, where he knows the value of informative and positive dons the green apron, goes behind the counter, and talks messages. His days are full of them. On the with employees. When he is in Seattle, he visits about day of his Fortune magazine interview, around 20 Starbucks a week; when he is traveling, about 10 a day. 6 AM he left a voice mail for Although you probably don’t 100 regional managers, wrote want his e-mail load, you might personal thank-you notes to “He gets 200–250 emails daily and appreciate his meeting time lim25 employees, and signed 500 responds personally to 75% of them.” its. He books meetings for an birthday cards. He will sign hour and insists they be finished more than 3,500 in the year. He in 45 minutes, leaving everyone gets 200–250 e-mails daily and responds personally with 15 minutes...
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...PRESENTATION: Pending Case summary: Dennis felt Zack invaded his privacy by reading his personal emails The little communication and emphasis put on the personal computer usage guidelines and implementation Summary of Recommendation: Listen to Dennis and Zack story to understand their reaction Review the email and internet policy to make sure it fits the corporate culture Make sure all employees understand the Vitruvius code of conduct and usage guidelines Case Analysis: Vitruvius Sportsware is a menswear and casual clothing midscale retail outlets throughout Washington, Oregon, California and Arizona. Rick Sanchez, IT System Engineer gave Dennis Gardner, marketing manager a heads up that Zackary Crowell, newly appointed vice president for sales and marketing. He told Dennis that Zackary was reviewing traffic of emails. Zack was interested in emails between Dennis and his doctor. Dennis believes he had complied with personal employee computer usage guidelines, he feels that his privacy has been violated. Rick told Dennis that system administrator can look at the message traffic any time. If the company owns the system they own the content. Dennis was upset because he was briefed on email use but he was told that personal messages were fine, as long as they did not overload the system, operate a business for profit, or pass along inappropriate content. Dennis went to speak to Mr. Kelleher, one of the founding officers of the corporation was executive vice...
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...Management Communication Letter A Newsletter from Harvard Business School Publishing Tools, Techniques, and Ideas for the Articulate Executive Article Reprint No. C0504C The Best Memo You’ll Ever Write by Holly Weeks This document is authorized for use by Ethan Beldengreen-Karas, from 8/30/2012 to 12/1/2012, in the course: BUS 365: Communication and Professional Development - Epstein/Graves (Fall 2012), Emory University. Any unauthorized use or reproduction of this document is strictly prohibited. For a complete list of Harvard Business School Publishing newsletters: http://newsletters.harvardbusinessonline.org For reprint and subscription information for Harvard Management Communication Letter: Call 800-988-0866 or 617-783-7500 http://hmcl.harvardbusinessonline.org For customized and quantity orders of reprints: Call 617-783-7626 Fax 617-783-7658 For permission to copy or republish: Call 12/1/2012, in the This document is authorized for use by Ethan Beldengreen-Karas, from 8/30/2012 to 617-783-7587 course: BUS 365: Communication and Professional Development - Epstein/Graves (Fall 2012), Emory University. Any unauthorized use or reproduction of this document is strictly prohibited. Writing The Best Memo You’ll Ever Write Every memo—or report or e-mail—is important in today’s business environment. If you keep in mind that readers are content driven, time pressed, and decision focused, you can write right—every time. by Holly Weeks ...
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... Journal Vouchers/Entries: How do we get them? Billing Dept. prepares a journal voucher: Accounts Receivable Sales DR CR Inventory Control Dept. prepares a journal voucher: Cost of Goods Sold Inventory DR CR Cash Receipts Dept. prepares a journal voucher: Cash Accounts Receivable DR CR 4 Sales Order Procedures Sales order procedures include the task involved in receiving and processing a customer order, filling the order and shipping products to the customer at the proper time, and correctly accounting for transaction. 5 Receive Order At this point, sale process begins indicating the type and quantity of merchandise desired by customer. It may or may not be a physical document Orders may arrive by mail, by telephone, or from a field representative who visited the customer After creating the sales order, a copy of it is placed in the customer open order file. 6 Check Credit For new customer, full financial investigation is required to establish a line of credit. For old customer, credit checking on subsequent sales may be limited on history of payment of bills and that the current sale does not exceed the pre-established limit. 7 Pick Goods Receive order activity forwards the stock release document Provides formal authorization for warehouse...
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...3-1. Directly. Higher levels of control risk induce auditors to audit larger samples of receivables, with confirmation date closer to the fiscal year end date. As for nature of the procedures: higher levels of control risk induce auditors to use positive confirmations instead of negative confirmations, and to consider vouching subsequent payments by the customers. 3-2. The features of a cash receipts internal control system which would be expected to prevent an employee from absconding with company funds and covering with funds from the employee pension fund is the prohibition against one employee having custody of company funds and noncompany funds. The auditor can detect such transfers by controlling and counting both funds simultaneously. To prevent the cash receipts journal and recorded cash sales from reflecting more than the amount shown on the daily deposit slip, the internal control system should provide that receipts be recorded daily and intact. A careful bank reconciliation by an independent person could detect such errors. 3-3. A strength is defined as a control procedure that can detect, prevent or correct errors in a timely matter from entering into the accounting records that form the basis of financial statements. A weakness is the lack of a control procedure where the auditor thinks one should exist. Weaknesses are not subject to test of controls auditing because no reliance is placed on a weakness. Strengths must be audited because...
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...goals to the preparation that you will need for being a standout candidate. Having a career plan will help you think about which publications, presentations, and activities you can do to show that you are right for the type of job that you want. Position yourself for the market. Focus on cultivating professional relationships with your committee members, demonstrating professionalism to them, and doing quality work—regardless of the type of job you want to secure. After all, your committee members and references are asked to comment on multiple facets of you as an applicant, not just your writing, research, teaching, or organizational skills. mentor memo 2009 au t u mn quar t e r t h e g r a d uat e s c h o o l By Professor Gina Neff This Mentor Memo, part of a series, responds to graduate students’ requests for advice about navigating graduate studies successfully. The series also addresses topics in career...
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...CH 12- ex 12-E 1. It is very important to prepare agenda before the meetings. The meetings agenda clarifies the goals and lists the points of discussion and their priority for the meeting. A well defined agenda spells out the tasks, estimate time allocated to each task, the decisions to be made and expected outcomes or deliverables. In planning the meeting and preparing the agenda, decide on a time and place that is likely to suit the schedule s and needs of the invited participants. 2. First thing is to pay attention during the meeting. As a leader you need to be in control of the meeting, to be creative, communicative, and contributive. The summary of accomplishments or wrap up stage is very helpful to review and summarize the key points which are discussed. By summarizing each point before moving to the next one, you help ensure that everyone is in agreement, remain focused, and scribe takes clear meeting notes. 3. After the meeting you are going to prepare for the next one. This means you have to prepare new agenda for next meeting, send out checkpoint memos or e-mails, especially if external team issues may impact the team`s objective or aboility to achieve the goals set. CH13 1. I think that it is possible to help this team. I think they should all focus on their own work and what they suppose to do, and everything is going to be fine. At the end they just need to put everything together 2. First I would name one person to be a leader of the group...
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...FUTA taxes. b. Asses Serena’s chances of audit by the IRS? Serena will have a great chance of getting audit by IRS because she Receives payment in cash and those transactions are easier to hide. (Hoffman & Smith 2014, p. 1-21) 42. On a federal income tax return filed five years ago, Andy inadvertently omitted a large amount of gross income. a. Andy seeks your advice as to whether the IRS is barred from assessing Additional income tax in the event he is audited. What is your advice? It will depend on how much money was omitted. The IRS is barred as long as the amount omitted was less than 25% of gross income and the tax return is not view as fraudulent. The IRS can only go back three years to access additional tax liability. On the other hand, if it is more than 25% the statue of limitation is increased to 6 years, then the IRS is not barred. (Hoffman & Smith 2014, p. 1-23) I would recommend Andy to fix the mistake. b. Would your advice differ if you were the person who prepared the return in question? Explain No, my advice would stay the same to correct the error, but if Andy refuses to correct it, I would disengage. (Hoffman & Smith 2014, p. 1-25) c. Supposed Andy asks you to prepare his current year’s return. Would you do so? Explain I...
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...Task1 * The types of information they use with example. * They use different type of information: * Verbal information: This ministry has a specialist’s employee; they use them especially for students at primary school to spread awareness about preservation of the environment such as recycling of waste. This is the best beautiful of communication to the children as they use cartoon characters. * Written information: Such as brochures on environmental awareness and a forestation, newspapers and advertisement attached in the streets to publishing the environmental awareness in our society, for example, instruction for putting trash in places allocated to it, advice for recycling to preserve the environment, So everybody care on cleanliness of every where he / she go. * On-screen and Multimedia information: They have got an advertisement and programs like, ads to motivate citizens about the cleanliness of the country or programs specialty for kids to educate them about cleanliness. * Web-based information: They have got a web site on the internet to provide some information such as, there daily news and activities participated at schools, so people can take any information at any times from a web site of their Ministry of Municipality. * The sources from which they get information. * External: * Government sources: For example, the ministry of municipal provides training courses for staff about how to publish environmental culture...
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...Today’s communication methods are various and sometimes complex. Everything from paper and pens to computer communication systems, modern communication has come a long way since our parents’ days. We can take our phones with us and keep up on current events like the recent earthquake in Japan, or check our electronic mail, talk to someone from around the world, and even get information on ourselves. In the communication era we are so connected to the rest of society that we almost never stop communicating to someone. Healthcare uses a lot of different communication channels. We have focused on verbal vs. non-verbal, EMR and e-mail. Verbal communication is a major factor in an office setting, weather it is in the health care industry or any other office setting. Before a health care worker performs any medical procedure or care task with a patient, it's important they use verbal communication to inform the patient. This allows the patient to know what to expect. Verbal communication can also be used by the patient to inform the health care worker how they are feeling, what concerns they have and any other questions the patient may have. Non-verbal communication in the health care setting comes from eyes, hands and other parts of the body. Providing eye contact, not crossing the arms and leaning in when talking to a patient are non-verbal ways to communicate you care. Non-verbal communication is usually understood as the process of sending and receiving wordless message....
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