...attend a branch and book a time and date with a specialist in branch depending when the specialist was available. By CBA introducing video conferencing they have improved the way customers are able to interact with different specialist to meet their needs and have also made it more convenient for the customer in relation to being able to have them meet a specialist right then and there catering to the customers needs instead of catering to the in branch specialists diary. The CBA has an unrelenting focus on improving productivity as it is one of it’s key strategic priorities. Econcierge has proved to be a success in improving productivity by providing continuous automatic updates to the escalator, regarding the status of the escalation. This in turn, evades the need for the escalator to continually follow up with the relevant department. Also, Econceirge ends the need for a team inbox (to the relevant department) to be available for frontline staff. Standardization is the process of developing and executing technical...
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...De’Mon Simpson Dr. Robinson April 2012 SOC/320 University of Phoenix WORKSHOP#3 DISCUSSION QUESTIONS * What is the Department of Homeland Security (DHS)? What does the DHS do for United States citizens? The DHS is a cabinet department of the U.S. federal government, created in response to the September 11 attacks, and with the primary responsibility of protecting the U.S.A and the U.S. territories from and responds to terrorist attacks, man-made accidents, and natural diasters. The DHS works in the civilian sphere to protect the U.S. within, at, and outside its borders. Its goal is to prepare for, prevent, and respond to domestic emergencies, particularly terrorism. * If you lived in a country outside the United States and wanted to come to the United States to work, to live, or to attend an institution of higher learning, what process would you follow? Describe a realistic or imagined scenario, and explain the legal process as outlined by the U.S. Bureau of Citizenship and Immigration Services. If you had a relative(parent, child, or spouse) that is a US citizen, then you can obtain a green card easier. As soon as you filed a petition and it is approved by the USCIS( U.S. Citizenship and Immigration Services). Hold on to your green card for a minimual of 5 years to become an American Citizen (3 years in case of your spouse is a US citizen). Pass the language and civics test * What do you think are the biggest concerns some people have about illegal...
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...BUS 322 Bachelor of Business Administrations Strayer University Discuss how the basic interpersonal communication model that is presented in Figure 8.1 can be applied to the interpersonal nature of an online forum. The interpersonal communication model in figure 8.1 illustrates the key elements of interpersonal communication: the communicator, the receiver, the perceptual screens, and the message. Last month I received an overseas phone call from an ole buddy of mines. He and his family are stationed in Germany. Our phone connection was very bad. I bet we got disconnected at least a dozen times. I think everybody’s had that happen to them during a phone call. It’s the reason Verizon did their “Can you hear me now” campaign. When my phone drop that call, I knew it right then and there. I was annoyed, frustrated, and angry. Have you ever thought about why you don’t react the you do when you get disconnected? Being disconnected wasted my time. It interrupts the flow of what I was trying to accomplish, and it undermines my productivity. The bottom line is that connecting is everything when it comes to communication. In an online forum the communicator, the person originating the message still delivers the correspondences, which could be simple text, instant message or an email. I am convinced more than ever that good communication and leadership are all about connecting. According to John C. Maxwell, (Everyone Communicates Few Connects, 2010)...
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...Otis Elevator: Accelerating Business Transformation With IT Otis Elevator, a subsidiary of United Technology, has witnessed many transformations since Elisha Graves Otis first found the company in 1853. As a result of these transformations, the company has become the leader in its industry as the world’s largest manufacturer, installer, and servicer of elevators, escalators, and moving walkways. Across the world, the company has over 1.5 billion elevators and over 100,000 escalators in operation, with some operating inside some of the world’s most prominent building structures. Today, mainly informational technology (IT) is responsible for the company becoming the leader of its industry. During the years from 2000 to 2004, the company experienced significant growth and grew to over 61,000 employees with operations in over 200 countries. As this growth occurred, the elevator service market became more stable as there were now elevators installed in almost all buildings in the world’s major cities. The company’s profits now relied heavily on the service and repair of elevators and escalators. The problem at hand was that the company was facing new competitors in the global market, including other similar elevators manufacturers and also other companies that exclusively offered elevator services and repairs. At this point in time the then president of Otis Elevators, Ari Bousbib, knew it was time to remake the company “To become the recognized leader in service excellence among...
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...MKT 3151 Creative Advertising & Promotion Coursework 2 STUDENT NAME: Shaun Joseph Chakramakil STUDENT NUMBER: M00476148 MODULE LEADER: Dr.Shing-Wan Chang Company Name: Cadbury Introduction: This report aims to portray an advertisement campaign for Cadbury, a brand owned and sold by Mondelez International. This gives out a range of means for Mondelez to meet below mentioned objectives with promotions running from 1st July 2016 to 30th June 2017, with a budget constraint to £2 Million. This report discusses a collaborative marketing strategy which can be employed by Cadbury, where the company can collaborate with Virgin Galactic LLC, who delivers commercial spaceline services. It serves a carrier craft; a spaceship (WhiteKnightTwo); Satellite launcher vehicle (LauncherOne) (Bloomberg, 2016). The motive of the company is to promote space tourism by commercially making wealthy people go 100 kilometres from earth to outer space and back for a whooping price of £175,000 (Howell, 2016). This report also would discuss matters regarding how to effectively put forth this collaborative strategy for the benefit of Cadbury as a whole. The promotion runs for a year, where the customers will have to participate in a lucky draw contest, which would require them to purchase any 5 Cadbury bar chocolates. The wrappers of these chocolates and contact details of the customers can be either to Cadbury directly via post or dropped in Cadbury Kiosks strategically...
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...produces elevators and escalators. Silvio Napoli, who is Schindler Holdings’ head of corporate planning manager in Switzerland has been relocated to New Delhi and has been promoted to vice president. Napoli obtained his new position by creating a business plan that strived for “core standardized products,” which meant that the production of elevators in India would be simple and of minimal design. Napoli thought the plan of producing standardized elevators would be a great idea and create a competitive advantage over other companies that made customized elevators. This plan in actual fact turned out to be a failure due to certain factors. Due to high import costs, many foreign elevator companies were forced to manufacture locally. Since Napoli knew about this situation, he decided to do things a different way. To keep costs low, Napoli would have elevator parts outsourced by local suppliers in Europe. However, when Napoli looked over the transfer prices he noticed that they were 30 percent above the costs he had originally calculated. When he contacted the company to complain, it turned out that a new transfer system had been created, so raising costs were necessary. Also, while communicating to one of his leading managers in India, Napoli had discovered that the company had accepted an order for an expensive glass customized elevator, instead of the original standard elevator. The chief business problem of the Napoli case study was communication, which is essential...
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...Otis Elevator President An Bousbib (pronounced boozbe) finalized his presentation to United Technologies (UTC)—the parent company. The past 12 months had been a success for Otis, as highlighted in the 2003 Annual Report: Otis completed the second-largest acquisition in its history with the addition of Amtech Elevator Services. Amtech brings . . . a customer base spanning universities, hotels, hospitals, airports and convention centers throughout the United States. Overall, Otis revenues grew by more than $1 billion to $7.9 billion. Operating profit increased by more than $300 million to $1.38 billion, and operating profit margin grew by more than one point to 17.4%) Otis was the largest manufacturer, installer, and servicer of elevators, escalators, and moving walkways in the world. The operating landscape was shifting. "Today," Bousbib said, "we are no longer making things; we are moving things. Our differentiating focus is orders-of-magnitude improvements in logistics and service." No longer was Otis an old-line industrial company. Just a year earlier, when Bousbib...
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...row of class suspensions last week • A big part of Luzon has been flooded due to southwest monsoon caused by typhoon Falcon last week. The bad weather condition affects schools, colleges and universities in metro manila and in different parts of Luzon that suspends classes for 3 consecutive days. It is to ensure the safety and security of the students. In return, the students will have to compensate all the suspensions with make-up classes to complete the 201 calendar year imposed by DepEd. School division superintendents will be the one to decide what type of make-up classes will they implement. It’s either make-up classes that will fall during weekends, or by simply extending the class hours during weekdays. These make-up classes are effective for both public and private schools. • It is interesting because I can relate to the topic. As a college student, I am personally involved and concerned with the issue and it has a direct effect on me. • I don’t have any negative reaction on this issue since It’s caused by natural calamities and no one wants it to happen, so make-up classes is a good alternative. I think same goes for college students like us. It’s just right to have make-up classes because we’re paying a big amount of money and we will just get nothing in return? So those 3 days is a huge loss for us and we need to take them back through these make-up classes. My other concern is the late declaration of class suspension last week. 7 in the morning is the usual start...
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...Managing People Contents Introduction to John Lewis Partnership and HRM Communication and involvement practices Equal Opportunities legislation – Disability Discrimination Recommendations Conclusion References and Bibliography Appendix Introduction John Lewis and HRM Introduction to John Lewis Partnership John Lewis started in 1864 with a small drapers shop on Oxford St in London. John Lewis today is the largest co-owned and democratic company in UK. The John Lewis Partnership's reputation is founded on the uniqueness of its ownership structure and their commercial success. At the time of writing, the John Lewis Partnership has 1 manufacturing company, 1 farm, 26 department shops, 185 Waitrose food shops, John Lewis .com website, and Green Bee online direct services, with more projects in the pipeline. John Lewis plan to open 12 more department stores in 6 years in the UK and want to be at the forefront of major regeneration projects around the country. Their strategy includes moving into areas such as Northern Ireland, Wales and expanding into Scotland and Northern England. Introduction to Human Resource Management (HRM) Definition of Human Resource Management “Human resource management (HRM) involves all management decisions and practices that directly affect or influence the people, or human resources, who work for the organisation”. Fisher, C.D., Schoenfeldt, L. F. and Shaw, J. B. Human Resource...
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...P1 Physical Man-made items are the source of physical resources that deals with day to day challenges in the business. Physical resource includes building, machines materials Insurance Maintenance. Material Management- They use in the planning, directing, controlling and coordinating those activities which are concerned with materials and record requirements, from the point of their beginning to their introduction into the manufacturing process. It begins with the determination of materials quality and quantity and ends with its issuance to production to meet customer’s demand as per list and at the lowest cost. Building SDSL is based in huge store. They have many departments such as electrical, poster and mirror like big glasses. They also have warehouse and different area for different product. They have a different department staff. An example of physical resource that SDSL needs is adequate building and facilities, such as a small office space for the HR and financial department s to a large warehouse space to store all of SDSL products. When customers enter the building facilities need to be arranged for them, such as meeting rooms or front desks. SDSL, for example, often have desks or rooms where customers can talk to an adviser about financial products, such as jewellery displays seen in Goldsmiths, as well as a screened area from which money is given out or paid in.For some businesses, the attractiveness of the building is not as important as the...
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...then the company’s main focus was to design and manufacture the safety systems according to the customers need. The Otis Elevator Company became a subsidiary of United Technologies (UTC). It is one of the largest manufacturing industries in the world. It not only manufactures but also installs the equipment in the respective customer desired locations. It then continues its relationship with the customers by providing timely service facilities. It was soon recognized as a leader in service excellence among all the companies. The main competitors included multinational companies such as Hitachi, Kinetek, KONE, etc. Otis grew aggressively by acquiring elevator business in China. By 2004, the company had 1.5 million elevators and 100,000 escalators operating in the world. Its revenues increased by $6 billion. The company was a huge success. Initiatives taken to improvise 1. OTISLINE customer service center During any service emergency, the service panel was dispatched from the local offices that caused huge delay time and hence decreasing customer satisfaction. The OTISLINE customer service center was created to dispatch service mechanics on immediate requests. The main aim was to implement 24x7 concept. This initiative also allowed Otis to produce ‘excess’ callback reports for various levels of management. The managers had the information they needed to manage services business operations relatively easier. This concept changed the expectancy within the customers and...
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...and improved living standards in the United States, sedentary lifestyle has become a normal practice in today’s American citizens: using elevators and escalators instead of stairs, driving short distances instead of walking or biking, eating in fast food places, and spending most free time as a “couch potato.” Part of the blame is placed on the greedy food industry, which produces unhealthy products and give obscure information regarding what their products contain. However, the public still has the many options of healthy eating and physical activity available to them: many fast food places offer salads and exercise can be done in the comfort of one’s home. A lack of an active and healthy lifestyle will eventually cause obesity and it’s consequences: coronary heart disease, type 2 diabetes, hypertension, dyslipidemia, osteoarthritis, reproductive health complications, and stroke. Health implications that can be fatal. In fact, for the first time in two centuries, the expected life span of today’s current generation is shorter than the previous (Belluck NYT). The alarming rate of children and adults that are overweight and obese has called action to be taken; First Lady Michelle Obama created her “Let’s Move!” campaign in order to raise a generation of healthy children. Targeting children rather than adults is a more effective way to solve the obesity problem; children have an advantage because they are still growing in height, making weight loss and maintenance an easier feat...
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...School of Communication and Creative Arts Department of Communication & Media Studies Subject Code: MBAM 003 Subject Name: Media Planning & Buying Group Assignment May 2015 Semester Group Members: 1) Yew Chi Yin (0103082) 2) Liew Kah Chun (0110111) 3) Nor Azeriah Aida Bt Awang (0107003) 4) Kwang Yuk Ching (0100919) 5) Shawn Khoo Kay Keong (0106679) 6) Chong Po Yeng (0103069) Assignment Due Date: 27th July 2015 TABLE OF CONTENTS TITLE PAGE …………………………………………………………………...…….I 1 BACKGROUND Current Skincare Trend in Malaysia…………………………………...….1 Latest Value Perceptions toward Skincare…………………………..…....3 Top 4 Trends in Skin Care in Malaysia……………………….……..……4 Brief about L’Oréal Paris……………………………………..……….…..5 Current Direction of L’Oréal………………………………..……….……6 Skincare Products under L’Oréal Paris………………………………...….7 Prospective Consumers……………………………………………..….….7 Competitor Analysis…………………………………………………....….8 2 MARKETING OBJECTIVE …………………………………………….…11 3 ADVERTISING OBJECTIVE…………………………………………..…..11 4 TARGET AUDIENCE ANALYSIS AND RECOMMENDATION……..…12 5 SWOT ANALYSIS ……………………………………………………..…..14 6 MEDIA OBJECTIVE………………………………………………..………16 7 MEDIA STRATEGY………………………………………………..………16 8 MEDIA MIX……………………………………………………...…...…….17 9 MEDIA PLAN Thematic Media Plan………………………………………….…….20 Event Media Plan…………………………………………...…..…...25 Media Flowchart…………………………………………………….28 II 10 CONCLUSION.……………………………………………………..……...
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...Corporation was founded, the company has experienced remarkable growth and performance, which it continues to enjoy to date. However, the recent global economic crisis has resulted in decline of business in traditional markets, which has hampered projected growth. Competition has also intensified in market which requires more effort and strategies to ensure that performance does not declines. Several strategies have been identified to ensure that the company maintains its position as a leader in the business. This includes, introduction of digital marketing, market expansion, and acquisitions (Kone, 2014a). Key issues Kone has a strong reputation as a leader in the industry as a leading manufacturer of elevators, automatic building doors, escalators, and integrated solutions. Its remarkable performance has also enabled it to build a strong financial foundation, which can...
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...The Harvard Business School case study Silvio at Schindler India summarizes the issues and problems associated with the elevator company’s entry into a new market global. Schindler Holdings Ltd. is a Swiss-based manufacturer of escalators and elevators pursued new entry into the India market. Key members of the executive committee believed that there was a significant growth potential in the industry. The goal of the company was to develop standardized elevators at a lower cost than the existing customized market. They turned to Silvio Napoli, Vice-President; Schindler in Asia to lead the new market entry. To enter the market, Silvio and company had many factors to contend with; including but not limited to (1) the strategic approach and mode of entry; (2) organizational structure; (3) marketing, sourcing and logistics strategies; and (4) international and local staffing policies. Simultaneously, the company had to consider the best international strategic approach applicable to the specific market environment; government guidelines; product development including targeting and positioning; chain supply management including logistics efficiency; and possible human resources management issues including cultural navigation and other differences. The following critical issues will be discussed in this analysis; (1) identify and discuss two major issues and management problems that challenge Schindler’s cultural adaption for its operations in India; (2) was Silvio the right choice...
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