...Professional Healthcare Communication HCS/350 January 9, 2012 Personal and Professional Healthcare Communication Personal and professional health care communication is critical in a professional working environment rapidly changing. Communication collaboratively is more effective than individually. Relevancy of effective personal and professional healthcare communication with others benefit and contributes to a better health outcomes. The lack of personal and professional healthcare communication contributes to poor outcomes. Theories and principles of therapeutic communication greatly benefit the healthcare setting, patients, and the healthcare professionals. Define Healthcare Communication Healthcare communication is defined as a process that facilitates interdependence among members of a healthcare group or unit. Communication has multiple meaning and comes in many ways, and this process enhances the shared ideas within the healthcare setting. Healthcare communication is important, it is narrow in scope, and it concerns the individuals with healthcare related information. Healthcare interaction between individuals that communicate can be verbal, nonverbal, oral, or written. Communication can be personal or impersonal issues dealing within healthcare settings. “In health communication, the focus is on specific health-related transactions and factors that influence these transactions” (Northouse & Northouse, 1998, p. 3). Healthcare communication is not only just...
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...Effective Communication Skills HCS 320 Effective Communication Skills Effective communication skills are important in any job setting, but especially in healthcare where communication is key to ensuring good patient care. “Communication - the human connection – is the key to personal and career success. (Meyer, 2014) As healthcare providers, it is important to understand the keys to be effective communicators, to engage consumers to communicate, and to realize the differences that cultural backgrounds play in our communication. Communication Basics There are several keys to be an effective communicator. The first is to know what you want to say. Begin by a personal understanding of the message that needs to be conveyed. Understanding what needs to be said and taking a moment to adequately prepare what needs to be said will ensure the message will come across clear and concise to the recipient of the message. The next step in the communication process is transferring the message via a statement, written or verbal. The message needs to relay the need, idea, purpose, and information that the recipient needs to understand. The importance of making the recipient understand the message is the key difference in whether what you are asking for can be completed or not completed by the recipient. Without proper understanding of the received message, one can be left wondering what exactly was needed or what they were to do with the information. This process can be impacted...
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...Effective Communication Katie McClure HCS325 November 14, 2011 Susan McQuade Effective Communication Communication is an ever changing animal from the caveman hitting a cavewomen over the head to express love to talking to the international space station. The methods of communications now have no boundaries. Communication in healthcare is the most essential aspect from a surgeon asking for suction during a surgery to quarterly revenue meetings with the corporate office. There are many techniques that can be used for delivering one’s ideas and information. One technique is a communication time out. This technique is seldom performed but is critical in communicating with patients. The primary step presents providers assessments in each individual patient’s exclusive communication needs and barriers of understanding. The road works for two-way conversations to be held are laid by deciding the modes of communication preferred by each patient. If communication time-out is performed correctly potential risk factor of patients can be identified and ultimately minimized (Risk and Insurance, 2011) Communication where technology is the key is seen when several different medical services work together in a health care network. While all services are different they may all share the same lab or office space. These network organizations have no other option but to the use the most up to date computers and information technologies available that will support the ever-changing...
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...Healthcare Communication HCS 350 Personal and Professional Healthcare Communication Paper All individual’s involved in the health care industry is a part of Communication. Whether the communication is verbal or nonverbal, tons of Messages are being communicated on a daily basis. Effective Communication requires the ability to understand and to be understood. A huge aspect of communication is listening and responding to the needs or desires of the person communicating. A health care professional's performance is directly related to his or her ability to effectively communicate. The way in which we choose to communicate in our daily life affects everything We do. Whether we are nurses talking to patients and family members, giving a p Power point presentation at a meeting, or talking to our husband, communication is how we speak and learn from others and how we express how we think and feel. We learn information, teach information and express our concerns through communication. Throughout this paper I will discuss; the definitions of healthcare communication, the importance effective personal healthcare communication with other healthcare professionals, coworkers, and patients. I will discuss the relevancy of effective professional healthcare communication to healthy outcomes, how the lack of effective communication can contribute to poor health outcomes, and the theories and principles of therapeutic communication in health...
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...Title Heading: THE NURSING SHORTAGE AND TURNOVER EPEDIMIC FACING THE HEALTHCARE SECTOR Huriyyah Davie Final Course Project Keller Graduate School HS542 INTRODUCTION There has been many discussions regarding our current healthcare policies and the many Americans that are not able to utilize the system we have due to lack of medical coverage. Another element, not as popular but has an equal if not worst effect is the shortage of effective and qualified healthcare workers. The region, the state and the nation face severe shortages of a variety of health care workers. The factors contributing to these shortages are varied and complex, and have the potential to seriously undermine the provision of safe, high quality health care in our communities. As the population continues to age, so does our need for health care. With an increase of the number of people requiring health care, changes in health care delivery have altered traditional practices. Hospital stays have decreased, while outpatient stays have increased. Extended and home health care needs are growing rapidly. Yet despite decreases in hospital stays, patient acuity is increasing, thus shifting the burdens of patient care to outpatient settings. The shortage is expected to worsen in coming years as the 78 million people in the post-World War Two baby boom generation begin to hit retirement age. An aging population requires more care...
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...of people; whether it is patients, families, co-workers or communities; the need for leadership and organizational skills are in demand more now than ever. The goal of this paper is to further discuss the purpose of my leadership development plan utilizing professionals, peer-reviewed articles, and credible websites that pertain to each of my SMART goals. The SMART goal topics that I have chosen are to improve upon my communication skills and to decrease the length of stay of clients with congested heart failure. Communication is a major component in delivering optimal care to our clients; as well as providing a cohesive and organized workplace. There are benefits to both the hospital and the client in decreasing length of stay; from decreasing stress to the client to decreasing additional work on staff, requiring fewer resources and making more efficient the treatment plan for the patient. Demands for provider’s time lead to distraction and mistakes, further complicating matters. My first goal is to improve my communication skills with my peers and colleagues on a daily basis. This goal will increase the clarity of our vision and common goals of the unit. Nurses must communicate effectively in order to provide appropriate medical care. Effective communication skills in nursing has benefits for both nurses and patients; creating a higher level of patient satisfaction and decrease medical mistakes. Improving my communication skills will give me the ability to facilitate the...
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...Crisis Management Communication Plan HCS/350 Crisis Communication The daily challenges in the healthcare industry requires crisis management and communication within the team. As a member of the healthcare team, there is a great deal of pressure and the need to make quick decisions when it comes to dealing with life and death aspects of human nature. The main focus of the day to day operations in a healthcare facility is focused on the immediate care of patients, so it becomes very easy to overlook a crisis that might be developing concurrently: a public relations (PR) crisis. People in crisis experience an actual or perceived overwhelming threat to self-concept, or a loss that conventional coping measures cannot handle (Arnold & Boggs, 2011). Crisis Management Plan A huge part of strategic planning in long-term care facilities entails critical disaster planning to determine overall risk management strategy. Often times, facilities adequately prepared to deal with angry families, the media, or special advocacy groups after an emergency or disaster occurs. Not only do facilities require an evacuation plan, but they also need to develop a strategy in place to manage the crisis in the community (Robb, 2006). When it comes to handling a public relations (PR) crisis, nursing homes need to make sure they prepare ahead of time. Good preparation by the administrator and other members of the leadership team will save headaches, stress, and money...
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...Personal and Professional Healthcare Communication Paper Elizabeth Bouchard HCS/350 July 25, 2011 Frances Johnson Personal and Professional Healthcare Communication Paper “Health care communication may be defined as a process that facilitates interdependence among members of a health care unit or group. It occurs either verbally or non-verbally and is a process that enhances the sharing of ideas. Health care communication is essential in coordinating activities within a health care unit if it encompasses health care administration and staff members. It is also crucial in therapeutic groups or support groups for a range of health related concepts” (Miller, 2010). Communication is important to make sure that certain outcomes are met. If the communication line is broken, goals are not achieved, and the facility may have substantial consequences. Theories and principles of therapeutic communications in the health care setting are important aspects as a nurse to care for the patients, work as a team, and to maintain policies and procedures. It is relevant that nurses communicate with health care workers, clients, and patients on a personal level. We need to talk with our peers when giving report on a patient. We need to know the important aspects of what to communicate to that nurse at the end of the shift. We also need to make sure that we can communicate with the aides on what procedures we need to delegate to them. As a nurse, we need to be clear and concise...
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...was much shorter than today. Over the years health services have doubled the life expectancy of many citizens. The human service field describes various occupations. Human services workers provide services to individuals and families during their crisis. Human service employees provide clients with services to stabilize their lives, become independent, therapy, and treatment. Many services by human resource service agencies and organizations has provided the public with the following; shelter, food, safe environment mental treatment, substance abuse, counseling, or chronic conditions in need of medical treatment. The goal of human service workers is to improve public health, safety and economic circumstances for their community. Many community members need help attaining the basic essentials. Among these are developmentally disabled person, elderly, veterans, immigrants, refugees, substance abusers, and crime victims and offenders (CPD, n.d). The fundamental values of the human service profession include respecting the dignity and welfare of all people, promoting self-determination, honoring cultural diversity; advocating for social justice; and acting with integrity, honesty, genuine, and objectivity (NOHS, n.d). he range of problems facing human service clients are poverty, child welfare healthcare, economic injustice, social problems, mental illness, and unemployment. Poverty continues to...
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...Communication Channels HCS/320 August 8, 2011 Kimberly Foster Communication Channels Health care providers and other companies are constantly seeking ways to improve their methods of sharing information among each other. In this search, there is a need for more consistency and accuracy throughout the system. In the health care setting many believe that “electronic records are thought to be the best way” (Curry, 2011). The goals that these health care providers hope to accomplish are “recording the information instantly incorporating all the information from a large number of providers and using the entire body of information for making decisions about one’s healthcare.” In this paper, the different communication channels in both health care and other business settings will be discussed. We will also look at why effective communication is so important and offer some ideas at improving communication. Hospital Setting In the hospital setting some communication channels are: • Face-to-face • telephone • zone phone • pagers • overhead paging system • intercom • walkie talkies • vocera • computer • whiteboards • poster boards Communication takes place every day among every member of the health care team in a hospital setting. It takes place between doctors, nurses, therapists, paramedics, housekeepers, maintenance workers, and even the volunteers. The method in which the communication takes places can come in various...
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...Key health issues High infant and childhood mortality rates from deadly communicable diseases. Perspective/goals Initially, the goal was to develop a medical treatment that was safe, effective, and economically feasible to be used for all births, regardless of race, creed, or culture, in the United States. Eventually, the goal included the global community with the objective of immunizing all infants and children. Role/functions In order to provide immunizations for as many children as possible protocols are in place to capture every opportunity available to administer the inoculation. Staff in pediatric practice check for childhood immunizations during each appointment by interviewing the parents, checking the computerized records. Education is an ongoing process for parents regarding the importance to their children, and the community as a whole, regarding childhood immunizations. Some of the educational instruments available were printed literature for handouts, questionnaires that will reveal why parents are resistant to childhood immunizations, and PowerPoint presentations. One of the newest forms of providing information that I have observed during recent medical appointments as the use of large screen television sets in the lobbies and waiting rooms. They continuously promote information, to a captive audience as they wait their turn to be seen by a provider. ("Www.aap.org", 2015). Health partnerships Center for Disease Control (CDC), Human and Health Department of...
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... UNDERSTANDING ON LEADERSHIP STYLES 3-9 DISCUSSION ON LEADERSHIP STYLE OF A LEADER 10-11 THAT IS APPARENT IN THE EFFECTIVE PROVISION OF HEALTHCARE DISCUSSION ON LEADERSHIP STYLE OF A LEADER 11-12 THAT FACILITATES POSITIVE STAFF DEVELOPMENT CONCLUSION 12-13 INTRODUCTION in today ever rapid changing and challenging healthcare environment, nurses are required to develop their leadership skills where effective leadership styles they choose to deliver high quality care with improved patient safety outcome (Treguno et al, 2009); healthy work environments (Shirey, 2009): job satisfaction (Heller et al, 2004; Sellgren et al, 2007); lower turnover rates (Gelinas and Bohen, 2000); and positive outcome for organization and patients (Wong and Cummings, 2007) and healthcare providers (Cummings et al, 2005). It must be emphasized that leadership should not be viewed as an optional role or function for nurses. Nurse leaders nowadays confronting challenges like new roles, new technology, financial constraints, greater participation, cultural diversity and education We must be aware and realized that leadership is a must in all healthcare facility where effecting change and achieving high standards of patient care are stipulated in job titles, such as Director of Nursing, Nurse Consultant, or Modern Matron (Sulivan...
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...A culture of safety includes the organization’s activities, standards, approaches, communication methods, and leadership attitudes to prevent or minimize adverse events, and to support safety behaviors at all levels. “Improving the culture of safety within health care is an essential component of preventing or reducing errors and improving overall health care quality” (“Safety Culture,” 2016). A culture of safety would benefit Drew’s case and the patient’s at his hospital, because a culture of safety promotes the staff’s commitment, confidence, increase the staff’s morale, and consistently safe behaviors among leaders and healthcare providers. In addition, a culture of safety would improve the communication and collaboration between co-workers,...
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...University of Phoenix Healthcare Communication HCS 350 Professor Ricki-Beth Horowitz Crisis Management Plan In this paper, I will describe a crisis management communication plan for a hospital, which I am familiar with as I work at a hospital. First there will be a discussion about how communication may be effected during a crisis or disaster. Then I will describe three ways to manage stress while in a situation like this. Lastly, I will walk through three ways to resolve potential challenges in communication, caused by tumultuous situations as described. Crises can be defined as: a natural disaster, such as earthquakes or hurricanes; an attack, any sort of improvised device causing casualties; or even chemical warfare. There are many variations of crises defined in, The Essentials of Public Health Preparedness (Katz, 2013). In a hospital during a crisis, we are expecting to see an influx in patients, sometimes overwhelming amounts, during times of crisis it is important to maintain effective communication. Hospitals are in constant communication with regional medical authorities; these systems help alert a broader network to the needs of the community at large. On a smaller scale the Hospital Emergency departments are in communication over radio with local police and fire departments, this communication is critical for the hospital to function properly. Allowing the hospital to know when critical patients are entering the hospital. Communications can be effected during...
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...Communication is the key in the healthcare critical for health care professionals. It’s a key foundation of any co-workers that being able to communicate clearly and the help of effective communication people are able to define and understand the goals and shear, and it can cause a poor medical care and mistakes in the patient’s medical history. Clarity is the most in the healthcare industry and active listening is also a part of better communication skills. In the healthcare environment supportive communication is appropriate then defensive communication, and when you communicating with other during defensive communication the individual feels defended. Interpersonal communication must be clear, and the health care industry survives on collaborative communication efforts between doctors, nurses, specialists, and the insurance companies and other individuals. Each individual that involved in the health care industry is an agent of communication whether the communication is verbal or nonverbal. The larger aspect of communication is listening and responding to the needs of the person. The interpersonal communication between the healthcare provider and the client is one of the most important elements for improving the client satisfaction, compliance and health outcomes. The importance of interpersonal communication is the subject is not always emphasized in the medical training. To supportive and descriptive the messages are need to be clear and be specific statements without loaded...
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