Communication is the key in the healthcare critical for health care professionals. It’s a key foundation of any co-workers that being able to communicate clearly and the help of effective communication people are able to define and understand the goals and shear, and it can cause a poor medical care and mistakes in the patient’s medical history. Clarity is the most in the healthcare industry and active listening is also a part of better communication skills. In the healthcare environment supportive communication is appropriate then defensive communication, and when you communicating with other during defensive communication the individual feels defended. Interpersonal communication must be clear, and the health care industry survives on collaborative communication efforts between doctors, nurses, specialists, and the insurance companies and other individuals. Each individual that involved in the health care industry is an agent of communication whether the communication is verbal or nonverbal. The larger aspect of communication is listening and responding to the needs of the person. The interpersonal communication between the healthcare provider and the client is one of the most important elements for improving the client satisfaction, compliance and health outcomes. The importance of interpersonal communication is the subject is not always emphasized in the medical training. To supportive and descriptive the messages are need to be clear and be specific statements without loaded of words or judgmental cues. When you send a message it invite each other to work together to understand issues or solve the problems. The defensive is a behavior which occurs when an individual perceives threat or anticipates threat in the group and defensive behavior, in short, engenders defensive listening, and this can be produces facial and verbal cues. Defenses are reduced the