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Hcs 320 - Communication Paper

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Communication Channels
HCS/320
August 8, 2011
Kimberly Foster
Communication Channels
Health care providers and other companies are constantly seeking ways to improve their methods of sharing information among each other. In this search, there is a need for more consistency and accuracy throughout the system. In the health care setting many believe that “electronic records are thought to be the best way” (Curry, 2011).
The goals that these health care providers hope to accomplish are “recording the information instantly incorporating all the information from a large number of providers and using the entire body of information for making decisions about one’s healthcare.”
In this paper, the different communication channels in both health care and other business settings will be discussed. We will also look at why effective communication is so important and offer some ideas at improving communication.
Hospital Setting
In the hospital setting some communication channels are: • Face-to-face • telephone • zone phone • pagers • overhead paging system • intercom • walkie talkies • vocera • computer • whiteboards • poster boards
Communication takes place every day among every member of the health care team in a hospital setting. It takes place between doctors, nurses, therapists, paramedics, housekeepers, maintenance workers, and even the volunteers. The method in which the communication takes places can come in various forms. Face-to-face, however, when you have an organization that spans a few football fields, face to face isn't always possible. The main form of communications in this organization is via telecommunications. Forms of telecommunications consist of the telephone, zone phones, pagers, overhead paging, intercom, walkie talkies, and a device called vocera. These former forms are for the most

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