...Effective Communication Skills HCS 320 Effective Communication Skills Effective communication skills are important in any job setting, but especially in healthcare where communication is key to ensuring good patient care. “Communication - the human connection – is the key to personal and career success. (Meyer, 2014) As healthcare providers, it is important to understand the keys to be effective communicators, to engage consumers to communicate, and to realize the differences that cultural backgrounds play in our communication. Communication Basics There are several keys to be an effective communicator. The first is to know what you want to say. Begin by a personal understanding of the message that needs to be conveyed. Understanding what needs to be said and taking a moment to adequately prepare what needs to be said will ensure the message will come across clear and concise to the recipient of the message. The next step in the communication process is transferring the message via a statement, written or verbal. The message needs to relay the need, idea, purpose, and information that the recipient needs to understand. The importance of making the recipient understand the message is the key difference in whether what you are asking for can be completed or not completed by the recipient. Without proper understanding of the received message, one can be left wondering what exactly was needed or what they were to do with the information. This process can be impacted...
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...Pratt American InterContinental University Unit 2: Effective Communication May 7th 2010 Abstract Communication is the way we inform someone of our thought, suggestions, or any ideas on an individual’s mind. Better communication makes it easier to get ahead in life. A person will communicate better if they think right, behave right and understand the communication that is being presented. In the next few minutes we will explore the many different types of communication such as effective and non effective communication. In addition we will explore the verbal and non verbal communication and how it can affect you and your business if not use correctly. Effective Communication Skills in the Medical Field Communication is the process of sharing information through our thoughts and feelings. Communication occurs between individuals by speaking, writing or body language. Communication needs three main sources for it to take place, a sender, a message and a receiver. Effective communication takes place by extending the concept to require that transmitted content is received and understood by an individual the way it was intended. Effective communication consists of three main goals, common perception, changing behaviors, and acquiring information (Brown, 2011). According to answers.com in order for communication to become effective these three things must play a role in making the process successful. Effective communication begins with paying attention. The sender must pay attention...
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...Imparting Effective Communication Skills: a Need of Today Prof. Ram P. Gadhave Assistant Professor, Aniket College of Social work, Wardha Email id:- rp_gadhave@rediffmail.com Mob No.:- 9423146488 Language is made of words and words express our thoughts and feelings as per the requirements. Words play vital role in creating an effective communication. It is not possible to communicate effectively except words. Communication always helps in exchanging information. It often conveys a message verbally, written or through the use of signs. Effective communication means not only just exchanging information, but it also requires comprehending the feeling behind the information. Effective communication is the key for enhancing a harmonious relationship in life. It leads towards success and precision at every step of life. But poor communication can breed various obstacles in life. Therefore, imparting communication skills among the people has become essential today. In this new era of competition, effectiveness in each field is required. Effective communication is an art, a skill. There are various advantageous of having effective communication. It helps in better understanding of...
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...APPLY EFFCTIVE COMMUNICATION SKILLS IN NURSING Practice INTODUCTION: I am going to talk about Cerebral Palsy which is a nervous system disorder. In this disorder clients have dysarthria, a speech impediment, that makes it difficult for them to communicate. In nervous system the ability to communicate may be impaired by factors that include: * Damage to the speech centres in the brain, * Damage to the temporal lobes, which hinders the perception and interpretation of stimuli, * Damage to the cranial nerves responsible for movement of the lips, tongue, pharynx and larynx, * Limited motor function that hinders non-verbal communication gestures, * Visual or hearing deficits, * Altered levels of consciousness or mental status. ( Maureen farrell et al:(2005) Australia, Medical Surgical Nursing “Neurological Function” (see pp1896-1910), * Funnel, koutoukidis, et al:(2005) Australian, “Neurological Health” (see chapter 43, pg745). CEREBRAL PALSY: Cerebral Palsy comprises a group of neuromotor disorders resulting from prenatal, perinatal or postnatal cerebral hypoxia or damage. Thesedisorders is highest in premature infants or in infants who have experienced a difficulty birth resulting in cerebral damage. There are three common types of cerebral Palsy, although some individual may have symptoms of more than one type. The three types of cerebral palsy are spastic, athetoid or dyskinetic, and ataxic. CEREBRAL PALSY...
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...Main Topic: Managing Workplace relationship, conflict and negotiation skills include effective communication. Building relationships within the workplace According to Harbour S. (2015) establishing and maintaining good working relationships is the key to a positive workplace. Effective businesses encourage the development of positive relationships between managers and employees as well as amongst coworkers. It is imperative to create a clear and concise company mission statement and distribute a copy of the statement to each employee, so that they can be clear on exactly what is expected of them and the intended goal of the business they represent. Teamwork should be encouraged through formal and informal team-building activities. Management could always arrange a company-oriented outing, such as fun days consisting of activities such as tug a war or cricket, or involve the office in a team-based charitable activity. Good relationships in the workplace thrive when individuals feel part of a team and comfortable with their teammates. The need for two way communication should be encouraged, as this would boost staff morale. The better and more effectively persons communicate with those around them, the richer the work relationships will be. All good relationships depend on open, honest communication. Managers should always reward great work as quickly as possible, and address problems or concerns immediately. Acknowledge staff members publicly with written or...
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...Non-Verbal Communication Is More Effective Than Verbal Skills in the Workplace We live in this global world which is full of different kinds of people. Where we work together, play together and certainly live together as well. With respect to personal lives, we need people and a person need us for various kinds of jobs and assignments like comfort, security love and most importantly is friendship. On the other, in context to work environment, we need people in order to achieve organizations objectives and goals, which are impossible without any mean of communication. Thus communication plays an important role that ties us together. Our needs, our feelings, our ideas, our wants are tied through form of communication. The better we will be at communication, the more will be outcome in achieving our dreams and hopes (Alessandra & Hunsaker, 1993). Communication is regarded one of the fundamental and most important tools of workplace. No matter what we are communicating internally or with bunch of clients, it is critical to take in consideration that there is a lot to communicating than what comes out of one’s mouth just (Brennan 1974). In reality, now a day’s communication isn’t just about wordy communication in workplace only but non-verbal as well. It is said that effective communication is indeed building block of any good and healthy relationship, be it professional or personal. So it is essential for us to be familiar with, that it is our non-verbal communication (gestures...
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...Effective Communication Tips Communication Skills Communication Skills Contact Us At Disclaimer Privacy Policy Effective Communication Tips August 27, 2012 By admin Leave a Comment Like Send Be the first of your friends to like this. Communication is a vital part of an individuals life. In fact, communication is one of the distinctive attributes of human kinds. If there is one factor that separates us from animals then it must be our ability to communicate. The story of human evolution is all about developing skills of language and communication.Communication techniques have kept assuming new forms during the course of our journey from ancient ages to 21st century. Life just cannot function without element of communication. Effective communication skills help us in living a better and richer life. Many people assume that communication is all about words but that is a misleading notion. Communication skills also include facial expressions, body language, non-verbal communication and oration skills. Surprisingly, words just constitute 7% of the effective communication whereas rest of the 93% is contributed by other constituents mentioned above. To master the art of effective communication, one needs to be a listener first. Listening is an art which most often www.communicationskills.co.in/effective-communication-tips.htm 1/3 1/12/13 Effective Communication Tips than not is ignored by people. Listening is an integral part of communication in every sphere of...
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...LEADERSHIP COMMUNICATION 1 Leadership Communication Skills BUS 600 – Management Communications with Technology Dr. Leigh Tonelli December 9, 2013 Leadership Communication While some people may assume leadership communication does not have to be led by an effective communicator. , It is essential to know that people that withhold leadership positions in organizations need to have strong effective communication skills that are successful within the organizations that suite their positions. Public health organizations such as health departments have leadership communicators who initially, address issues that reflect the present and future of the organization to other members and staff. This is a detailed duty that needs to ensure a person is a superior communicator (Barrett, 2006). Messages that are given from a leadership perspective reflect values of the organization such as vision, mission, and culture (Barrett, 2006). Leadership communicators also focus on consistency expressed through an organizations values in which they communicate frequently within the organization. People that withhold positions in leadership communication strengthen the values and culture within an organization based on organizational values and the mission of the organization (Barrett, 2006). Leadership without good communication is a setback in many organizations, which is why it’s desired for anyone in leadership communication to have certain traits and characteristics. This essay will depict...
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...the importance of communication. Businesses are finding that it is in their best interest to learn about national, cultural and ethnic groups they need to communicate with to grow their businesses. Communication is so important in business; in fact businesses want and need people with good communication skills. Effective communicators are, therefore high demand besides not surprisingly there is a high correlation between communication skills and income. Whatever the position ones have in business, performance will be judged mostly by the ability to communicate. Evidence of the importance of communication in business is found in numerous surveys of executives, recruiters, and academicians .Without exception, these surveys have found that communication ranks at or near the top of the business skills needed for success. 1.1.0 Background of the Report: This survey report is based on the topic ‘Communication skill plays key role for employment of business students. ‘Basically this report is the partial requirement for ‘Business Communication’ course of MBA program at American International University-Bangladesh (AIUB). This report will help us to understand the enormity of communication skills for employment of business student. It was a nice experience for us to combine our theoretical knowledge with relevant practical field. 1.2.0 Objective(s): 1.2.1 Broad Objective: The key objective of this report is to reveal the enormity of communication skills for business students...
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...EFFECTIVE LISTENING IN THE WORKPLACE Jeff Bernier Abstract “Listening is perhaps the most critical element in language and language learning, for it is the key to speaking, and beyond that, reading and writing. At all levels --- from entry level to managerial --- listening is perceived as crucial for communication. Yet listening remains one of the least understood processes in language learning” (Allene Grognet and Carol Van Duzer, 2002, p. 1). The ability to listen to employees and colleagues is an essential skill for developing a productive environment. By improving listening skills, supervisors and employees can create a “listening environment” within their own organization. This study examines the relationship between University of Southern Maine (USM) personal that feel they have effective listening skills and USM personal that had training in effective listening skills. The subjects were 182 USM employees surveyed to determine effective listening in the workplace. Each USM employee surveyed identified themselves as either an “employee” or “supervisor”, the number of years employed and answered either “yes” or “no” to ten various questions on effective listening in the workplace. Results showed strong, positive relationships among the two dependent variables in effective listening in the workplace. Hypothesis USM employees who feel they have effective listening skills as determined by the survey conducted at USM have a positive relationship with USM employees...
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...SUBMISSION: Question two; Part A. Internal communication refers to all communications that take place between members of an organization and which occurs at all levels as well as all organizational units of the organization. Internal communication has a keen focus on the announcement of the management conclusions and packaging of all management thinking into messages for distribution on a wider scale to the “troops”, Quirke (2008). Internal communication can as well be simply defined as the sharing or exchange of information within an organization to enhance the success of the business and effective communications among all participants within the organization. Internal communications have also been called internal relations (Cutlip, Center & Broom, 2006) as well as internal public relations (Kennan & Hazleton, 2006; Kreps, 1989). Internal communication within an organization may occur through speech and other internal communication tools such as Instant Messaging, Forums, Blogs, Twitter, Social Networking, mail, telephone, fax, radio, paging, closed circuit television, computer networks and internet connections as well as via electronic mail. My analysis of the later will center on Oman Oil Company S.A.O.C. (OOC), a high profile company in the energy sector located in Sultan of Oman and which is wholly owned and managed by the Government. Key to my subject is the identification of the various types of internal communication used by the Company with a keen focus on the...
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...EFFECTIVE LISTENING AND PRESENTING: ESSENTIAL SKILLS FOR A MANAGER TABLE OF CONTENTS 1 Introduction 1 2 Listening 2 2.1 Listening as a Communication Skill 2 2.2 Why are Managers Inherently Poor Listeners? 2 2.3 Key Factors to Effective Listening 3 3 Presenting 7 3.1 Presentation as a Communication Skill 7 3.2 Why are Effective Presentation Skills Important? 8 3.3 Key Factors to Effective Presenting 9 4 Action Plan for the Next Three Months 13 5 Conclusion 15 6 List of References 16 INTRODUCTION Communication is at the heart of everything done by a manager. Thus, effective communication is considered as a major challenge and a responsibility. A majority of a manager’s day is spent on communicating with the subordinates. As stated by Daft, Kendrick, and Vershinina (2010), “Managers spend at least 80% of every working day in direct communication with others. In other words, 48 minutes of every hour is spent in meetings, on the telephone, communicating online or talking informally while working around. The other 20% of a typical manager's time is spent doing desk work”. The need for effective communication has been further increased due to the turbulent nature of the today’s business environment. Therefore, having effective communication skills is arguably one of the vital attributes that a manger has to possess, throughout planning, organizing, leading, directing and controlling processes. Basically, the manager should act...
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...Effective Managers The skills required to become an Effective Manager Wayne A. Gould Saint Leo University MBA-525-MBOL2 Professional Development Dr. Bruce Hammond June 17, 2012 Abstract The managerial smorgasbord is riddled with a number of skill sets that could be deemed essential to effective management. The research suggests that the modern manger must be an effective communicator capable of delivering a clear and concise message to its intended recipient free of distortion. In addition, to effective communication, a good manager must be a strong motivator. Motivation demands that an effective manager has the skill to move an employee from point A to point B free of coercion or fear. These skill sets must be aligned within a framework of flexibility which is necessary to address a changing workforce demographics and and an adaptive workforce paradigm which is always shifting. Paper The general consensus is that effective managers must possess a series of skills that are fundamental to managerial successes and depending on applications; these skills will also determine a good manager from a not so successful candidate. The smorgasbord of skills set necessary for a successful manager is not universally agreed upon. For example, many observers of management practices gives heavy weight to technical expertise while detractors of this belief...
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...BUSINESS COMMUNICATION ASSIGNMENT:Topic: Importance of Communication Skills in Personal and Professional LifeIntroductionCommunication is simply the act of transferring information from one place to another, whether this be vocally (using voice) written (using printed or digital media such as books, magazines, websites or emails) visually (using logos, maps, charts or graphs) or non-verbally (using body language, gestures or tone and pitch of voice). How well this information can be transmitted and received is a measure of how good our communication skills are.Most humans communicate from the moment of birth. Listening, an important part of the communication process, may begin to occur in the womb, according to some studies. Communication is essential to establishing relationships with family, friends and community members. Communication is essential to the process of obtaining and keeping employment; and is the mainstay of politics and diplomacy. Developing your communication skills can help all aspects of your life, from your professional life to social gatherings and everything in between. The ability to be able to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It’s never too late to work on your communication skills and by doing so improve your quality of life.Observers are able to judge the speaker’s characteristics and evaluate his capabilities through communication. For example in a job interview...
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...In many aspects of life including work, study and everyday personal life the skill of effective communication is an asset. As an early childhood educator effective communication is paramount. The essay will examine what effective communication is, and how and why it is important for an early childhood educator to possess this skill. Grellier & Goerke (2010) describes effective communication as consisting of speaking clear and concise with the correct use of tone, the ability to give and receive feedback productively, active listening, non-verbal communication such as gestures, body language and eye contact. Speech is a complex process that is an important component in communication, speech is the outcome of sounds made in the voice box and stung together to make intelligible words. Without the appropriate use of tone, pitch, volume and speed of delivery, the impact of what is trying to be said will be greatly affected (Verderber, Verderber, & Sellnow, 2007). A speaker should be engaging, passionate and animated whilst remaining calm and collected. The tome of a speaker should remain conversational, so as to keep listeners attention and avoid the boredom of listeners. Bleile (2004) explained that speech is the foundation of language. Approximately 60% of brain growth occurs during the first few years of life, during this time the brain is shaped by children’s environment. Up to this point in a child’s life, parents have been the primary source of sounds and expressions...
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