...------------------------------------------------- ADVANCED MANAGEMENT COMMUNICATION SKILLS 20 AUGUST 2015 BY Londiwe Ngwane Student number: 20357704 BTech: Taxation Lecturer: Mr SC Zondi TABLE OF CONTENT 1.1 Definition: Communication and Effective Communications3 1.1.1 Effective Communication Process Diagram3 1.2 Importance of effective communication in the workplace……...............................4 1.3 Types of Communication that mostly occurs in the workplace5 1.4 Advantages and Disadvantages of verbal & non-verbal communication in the workplace4 1.5 Barrier to effective Communication in the workplace5 1.6 Conclusion6 1.7 List of References……….………………………………………………………………7 1.1 Definition. “Communication can be defined as the process of transmitting information and common understanding from one person to another” (Keyton, 2011) ……….is by means of connecting with different people and places in reaching a mutual understanding not only by encoding and decoding information but also sharing the meaning. “Effective Communication is a two-way process that requires effort and skill by both sender and receiver.” (Lunenburg ,Fred C, 2010) …. in my words effective communication is an understanding between two people the employee and the employer of the message that need to be interpreted and understood by the employer to be able to feedback effectively. Effective communication the workplace is very important for the organisation to function productively...
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...Listening and Effective Workplace Communication James Humes, a former presidential speech writer, stated that, "the art of communication is the language of leadership" (Leading Thoughts, 2010). Communication is an essential process that is common in the workplace. Everyone in the workplace especially leaders must communicate with others. Ideas, conversations, disagreements, and commitments can all be exchanged through communication. Anyone can communicate but it takes discipline and skills to effectively communicate. These skills can include feedback, presentation, non-verbal communication, and listening. Listening is the most valuable skills to effective workplace communication because it enhances job effectiveness, relationships and responses. Most people equate hearing with listening and they do not take time to improve their listening skills. To be an effective communicator a person must understand the differences between hearing and listening. Listening is an active process that requires more effort than it takes to hear. “Listening is the conscious desire to determine the meaning of what is heard” (Behera, 2010). Hearing a message rather than listening could cause a person to agree to something that they did not intend to. An active listener participates in the communication process by being focused on the message that is being communicated. The in-depth process of listening will result in a verbal or non-verbal response to let the communicator know that...
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...Demonstrative Communication Everyday people communicate in many millions of different ways, via email, text, face-to-face, verbally or non-verbally. Demonstrative communication is a paramount way for a sender to express their thoughts and emotions to the receiver. Ensuring that the message you are trying to convey is understood by the receiver is the essence of good communication. Demonstrative communications involve both verbal and non-verbal communication skills and are the basic way humans interact with each other. Developing excellent communication skills is the key to success for both personal and professional relationships. Effectiveness of Demonstrative Communication According to authors Cheesebro, O’Connor, and Rios (2010), “The key to effective communication is shared understanding of the information. Consequently, a more accurate definition of communication is a shared understanding between the sender and the receiver of the message sent.” A typical process model of the communication process has 5 components. There are the transceivers and receivers. Transceivers, or senders, are responsible for encoding the message while the receiver is responsible for decoding of the message. There is the channel by which the message is sent by the transceiver, and the feedback given by the receiver to the sender. There are two ways which messages are sent. Messages sent verbally can be sent by written words, speaking face to face, an email or even a text message. Non-verbal messages...
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...Effective communication through leadership is an essential tool in creating vision in the workplace and involves organization, collaboration, breaking down barriers, and the ability to read non-verbal cues. Without effective communication, inadvertent misunderstandings can occur, leaving the workplace vulnerable to collapse. The leadership role in any organization is the key to effective communication throughout the company. Leaders who effectively communicate the vision and mission of their company are generally successful because they exercise collaboration with the employees as to what works and what does not work. We learn to communicate at a very young age. However, to effectively communicate complicated ideas, skills beyond simple conversation are required (Stennes p. 1). One key component that is necessary when communicating vision with others is organization. Organization of what you want to communicate is necessary because it provides your listener with tools needed to understand the concepts that are provided. The organization of the conversation allows the listener to decipher the important details rather than dealing with the nonsensical information that may be included. Another key component when effectively communicating is collaboration. Collaboration is crucial in communication because it serves as a two-way process involving an exchange of ideas (Stennes p. 2). If a leader tries to take control of the conversation, the listener will most...
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...Fundamentals of Effective Communication in the Workplace Deanna Suntaree Strayer University BUS 100- Introduction to Business Professor: Dr. Theodore S. Gorczyca November 7,2014 Fundamentals of Effective Communication in the Workplace Effective communication skills are essential in the workplace. The definition of effective communication is by sent to the sender through a communication channel to a receiver, or to multiple receivers. The sender must encode the information message appropriately to have the receivers to decode the message to understand what its meaning and significance. Communication involve with good listening skill as well as the behaviors, verbal & non-verbal communication, by using channel. According to Business Communication Chapter, “The key issue of effective communication is noise because the message you send to be different from the message your audience understands. Some experts define noise in terms of communication barriers, due to the communication barriers.” It is also the effective communication challenge. (Kelly/Mcgowen/Williams, 2013) My administration assistant job has continued to provide me with plenty of opportunities to learn and grow in my business communication skills. I usually communicate with many different people in the International Organization. Some are aggressive people who speak louder than others, interrupting others, bullying, Using sarcasm, patronizing or intimidating body language. Some are passive-aggressive which often...
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...issue and full text archive of this journal is available at www.emeraldinsight.com/1755-4217.htm Managing bilingual employees: communication strategies for hospitality managers Mary Dawson, Juan M. Madera and Jack A. Neal C.N. Hilton College, University of Houston, Houston, Texas, USA Abstract Purpose – One out of four foodservice employees speaks a foreign language at home. Furthermore, 37 percent of those employees speak limited English. Given this, hospitality managers must find ways to effectively communicate with their employees. This paper seeks to address these issues. Design/methodology/approach – The methodology employed a perspective-taking manipulation. Participants were placed in the role of an individual that does not speak the native language that is used in the workplace. Groups were measured on performance, quality, and accuracy. Groups were video-taped to measure frequency of non-verbal behaviors. Participants were surveyed to measure their levels of positivity. Findings – The results of this study identified effective non-verbal communication strategies for managers (combination of gestures, demonstrating, and pointing). When the leader used these strategies, the groups were able to complete the recipes faster. Managers who spoke another language expressed a more positive behavior towards the group. The group also expressed more positive behaviors towards each other when they had a second language leader. Research limitations/implications – A limitation is...
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...Challenges in Communication Communication can be conveyed in a plethora of different ways, whether it is a debatable topic between individuals a group of individuals, a problem or issue discussed in a relationship, or every day conversation between friends. Regardless of the situation, the information must be communicated, and perceived, accurately in order for the discussion to yield the intended result. According to “What is Communication?” (2013), “the discipline of communication focuses on how people use messages to generate meanings within and across various contexts, cultures, channels, and media” (para 1). Information can be transferred by using numerous different communication methods such as verbal communication, written communication, and visual communication, but the most familiar methods are verbal and non-verbal communication. Although they are often used together, verbal and non-verbal communication are undeniably different types of communication. Verbal communication is the presentation of information through speech and is the most commonly recognized form of communication. Non-verbal communication, on-the-other-hand, is much more in-depth and, in most cases, viewed as more important than the actual content itself. Non-verbal communication is given and received even when the person is not speaking. The way someone sits, the tone or volume of their voice when speaking, the placement of his or her feet, and whether or not eye contact is made are just a few illustrations...
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...Social psychology SOC201 The effect of nonverbal communication on business performance Submitted by: Mahmoud Mohamed Abo El Abbas Submitted to: Dr. Nihal El Shimy T.A. Noura Said Table of contents 1. Introduction i. What is Non-verbal communication? -------(3) ii. Types of Non-verbal communication-------------(3) iii. How does Non-verbal communication affect us?-----(6) 2. Nonverbal Communication with workplace interactions: i. Managers------(7) ii. Employees-----(8) 3. Conclusion (9) 4. References (10) 1. What is Non-verbal communication? According to Dr. Albert Mehrabian, who conducted several studies on nonverbal communication 7% of any message is conveyed through words, 38% through certain vocal elements, and 55% through nonverbal elements. This makes 93% of our communication nonverbal. Nonverbal communication is nonverbal stimuli and behaviour in a communication setting that transmits a meaning. The first 4 minutes you meet a person you decide nearly 80% of your attitude towards them, even if that person didn’t speak, his nonverbal behaviour makes you like or dislike him. There are many types of nonverbal behaviour and elements that can affect how we react towards someone including; Types of Non-verbal communication: Facial Expressions are motions human beings do using face muscles in order to react nonverbally to an action or to show a state of emotion consider how much information can be conveyed...
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...Effective Communication in Criminal Justice Settings CJA 304 August 5, 2013 Effective Communication in Criminal Justice Settings Communication is defined as the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs. In other words, communication is the process of sharing information or conveying a message from one individual or party to another through the use of many different mediums. One of the primary reasons for success in business and social settings is competent information sharing and because of this, significant strides have been made to advance technological resources to assist contemporary needs of communication. The importance of communication, in every field of life, cannot be neglected, making these advances that much more paramount. Keeping the importance of communication in consideration it can be stated that effective communication plays a major role in criminal justice settings as well since without having a grasp over communication methods, the individual cannot win the favors of the opponent and using a police officer as an example is great evidence in this regard. For a police officer, oftentimes, the stakes are much greater since his or her actions are more severely scrutinized while investigating a case, validating his or her position in court, and also before the press. Having excellent verbal skills as well as non-verbal gestures or postures helps the officer perform their job at a higher level. Not only...
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...that communication is an essential function of enterprise whether written or oral; it is the conduit through which a enterprise speaks to its customer. It is a mechanism for influencing employees and directing the work they do and also it is a means through which employees provide information and feedback that management need to make sound decision. An organization that is clear, consistent and effective in its communication with the customers, employees, shareholders, creditors, and the community is in a good position to established trust and to elicit their collaboration. Every business organization reputation and credibility need to grow up to get more customers. Professionalism contributes a lot in business especially in long term relationship between and customers and employees. Business communication encompasses not only commutating with external contacts but also with employees within the organization. This helps the business to be well organized, aid every matter whether it is a problem, an inquiry or a sales letter will be attended properly and promptly. Generally, the word communication has reflected information and ideas through words to the people. However, verbal communication is just one of a type of communication. There are different methods of communication depending upon needs and demand of an organization. The following are some different methods of communication that are commonly used within the workplace. · Verbal communication · Written communication · Non-Verbal...
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...Demonstrative Communication Communication is defined as the process of sending and receiving information, a process by which information is exchanged between individuals through a common system of symbols, speech, signs, writing, or behavior (Merriam-Webster, 2011). Communication can be verbal or nonverbal, written, or visual. According to Paul Endress, 7% of the communication process is words, 38% is voice tone, and 55% is physiology. Therefore, nonverbal communication comprises 93% of communication; it is made up of the following three areas and their subgroups: • Body o Physical Space o Clothing and appearance o Locomotion ("kinesics") • Physiology o Posture o Gesture o Facial expressions • Nonverbal o Eye contact o Touch ("haptics") o Tone of voice (paralanguage) Research shows that the nonverbal "channels" of communication (how things are said) are often more important than words alone (what is said)(Endress, 2010). Demonstrative communication is that part of the communication process that includes nonverbal and unwritten communications. Demonstrative communication entails sending and receiving wordless messages (Nayab, 2010) Effective or Ineffective Effective communication is the foundation for positive interactions in the workplace as well as in social settings. To share ideas, give opinions, or be defined as an individual, one must have effective verbal and nonverbal communication skills. These skills are not only important for the sender but also for...
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...In many aspects of life including work, study and everyday personal life the skill of effective communication is an asset. As an early childhood educator effective communication is paramount. The essay will examine what effective communication is, and how and why it is important for an early childhood educator to possess this skill. Grellier & Goerke (2010) describes effective communication as consisting of speaking clear and concise with the correct use of tone, the ability to give and receive feedback productively, active listening, non-verbal communication such as gestures, body language and eye contact. Speech is a complex process that is an important component in communication, speech is the outcome of sounds made in the voice box and stung together to make intelligible words. Without the appropriate use of tone, pitch, volume and speed of delivery, the impact of what is trying to be said will be greatly affected (Verderber, Verderber, & Sellnow, 2007). A speaker should be engaging, passionate and animated whilst remaining calm and collected. The tome of a speaker should remain conversational, so as to keep listeners attention and avoid the boredom of listeners. Bleile (2004) explained that speech is the foundation of language. Approximately 60% of brain growth occurs during the first few years of life, during this time the brain is shaped by children’s environment. Up to this point in a child’s life, parents have been the primary source of sounds and expressions...
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...BTEC Level 3 National Health and Social Care Unit 1 Developing effective communication in health and social care This mandatory unit enables learners to understand effective communication within health or social care settings, some of the many barriers to effective communication and ways to overcome them. Learners will gain the necessary interpersonal skills to communicate with a range of people within the sector and will have the opportunity to identify and analyse the effectiveness of their own communication skills. This is a 10-credit unit and can be taught in 60 guided learning hours, with learners also expected to complete non-supervised individual study time. This is a mandatory unit for all qualifications. On completion of this unit, learners should: LO1 Understand effective communication and interpersonal interaction in health and social care LO2 Understand factors that influence communication and interpersonal interaction in health and social care environments LO3 Understand ways to overcome barriers in a health and social care environment LO4 Be able to communicate and interact effectively in a health or social care environment Unit contents The scheme of work for this unit (page 13) links to the following resources to help you deliver Unit 1. LO1 Lesson plan LO2 LO3 LO4 AS10, AS11, AS12 LP Activity sheet AS1, AS2, AS3, AS4 AS5, AS6, AS7, AS8, AS9 Stretch and support AS1, AS2, AS3, AS4 AS6, AS8, AS9 ...
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...Effective Managers The skills required to become an Effective Manager Wayne A. Gould Saint Leo University MBA-525-MBOL2 Professional Development Dr. Bruce Hammond June 17, 2012 Abstract The managerial smorgasbord is riddled with a number of skill sets that could be deemed essential to effective management. The research suggests that the modern manger must be an effective communicator capable of delivering a clear and concise message to its intended recipient free of distortion. In addition, to effective communication, a good manager must be a strong motivator. Motivation demands that an effective manager has the skill to move an employee from point A to point B free of coercion or fear. These skill sets must be aligned within a framework of flexibility which is necessary to address a changing workforce demographics and and an adaptive workforce paradigm which is always shifting. Paper The general consensus is that effective managers must possess a series of skills that are fundamental to managerial successes and depending on applications; these skills will also determine a good manager from a not so successful candidate. The smorgasbord of skills set necessary for a successful manager is not universally agreed upon. For example, many observers of management practices gives heavy weight to technical expertise while detractors of this belief...
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...Communication is defined “as the deliberate or accidental transfer of meaning” (Gamble & Gamble 2008, p.4). It involves the transfer of information and understanding from one person to another and is a continuous process where “we constantly send and receive verbal and nonverbal messages” (Yoder et al. 1996 p.16). In this essay I will analyse a workplace meeting that I participated in using the Gamble and Gamble model of communication, whilst incorporating other theories and models. Subsequently, recommendations on my observations and furthermore, what i believe can improve my communication skills in the future will conclude my essay. At 11am on the 10th September 2009, I participated in a meeting in the offices of Super-serve Financial. This meeting involved myself, my manager Mr. Smith and five other colleagues. The purpose of this meeting was to discuss financial year-end Budgets and work place issues. Mr. Smith commenced the meeting right away although one final member had still not yet arrived. Mr. Smith came prepared and discussed the agenda of the meeting received previously. I skimmed through the agenda beforehand, and based on the subject matter I had already formed an opinion and had decided it was of no interest to me. As Gibson & Hodgett (1990) state, I had demonstrated poor listening skills As I glanced around the room a couple of colleagues seemed disinterested and distracted. I found myself pretending to pay attention, as Gibson and Hodgett (1990) suggest...
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