...MANAGEMENT DEVELOPMENT INSTITUTE, GURGAON Effective Business Communication through Theatre Technique Core Faculty: Ashok Kapoor Course Outline Introduction Theatre is not merely a metaphor for workplace: it already exists in daily life, and workplace is just its extension. Individually and collectively, within and without, people are in a dynamic and dramatic relationship that is now planned or rehearsed and now improvised. The Corporate is engaged in an ongoing drama that is being played on the larger stage of society. In their book, ‘Dramatic Success’, (Nicholas Brealey Publishing, 2004), authors Andrew Leigh and Michael Maynard reiterate that Corporate is Theatre. They have looked at ‘Self’, ‘Team’ and ‘Organisation’ as the three acts of a play. The dramatic scenario in Self consists of ‘Connection’, ‘Talent’ and ‘Power’; in Team of ‘Alignment’, ‘Creativity’ and ‘Exploration’; and in Organisation as ‘Insight’, ‘Inspiration’ and ‘Initiative’. The key to being an effective player in corporate processes is to learn to observe, sense and listen to the unfolding drama at workplace. Theatre techniques prepare you to see yourself objectively in a dynamic situation, and thereby help you to realise responsibility and strategise communication. They aim to help the student transform and become an inspired performer, an effective team player and a leader. The theoretical model of the Communication Process – comprising ‘coding’, ‘decoding’, ‘feedback’, etc.- is...
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...Effective Communication Paper Name HCS/325 Date Instructor Effective Communication Paper Communication is very important in every health organization to ensure the best possible care for the patients because ensures that patients receive the proper care and helps to keep costly mishaps from happening. Effective communication starts within the organization and works outward to other functions and is fundamentally based on shared knowledge. Knowledge is an extraordinary blend of judgment, insight, intuition, and inspiration created through on-going learning and reflection on practice (De Cagna, 2001). To understand how an organization shares knowledge, this paper will review what techniques are the most effective and ineffective, how these techniques are applied in a healthcare work environment, and how this process is impacted by technology. Most Effective Techniques for Sharing Knowledge Communication is one of the most important aspects in a healthcare organization and learning the most effective techniques for sharing knowledge will help ensure the success of the organization. One effective technique for sharing information and knowledge is for the healthcare organization to have an organization structure. The organization structure is the system of tasks, workflow, reporting relationships, and communication channels that link the diverse parts of an organization (Lombardi & Schermerhorn, 2007). An organization structure is important because it allows groups to...
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...Effective Communication Paper HCS/325 September 2014 Effective Communication Paper Effective communication is an important and essential tool needed in health care organizations. Effective communication influences an organization success in a variety of positive ways. Keeping the organization employees informed about changes being made, knowledge gained, and successes achieved are an essential way of providing effective communication. Communication also provides the opportunity for questions they may have, employees need to feel that they matter to such organization they are employed by and need to feel the cohesiveness of not only their teams but from the whole organization, which promotes effective communication and unity within such teams of the organization. There is a variety of communication methods in order for the health care organization can communicate effectively internally and externally as well. The organizational model that best describes the organization I am employed by would be the hierarchical structured model. The organization is carefully blueprinted into functional departments, which are managed from the top of the hierarchy chief executive through a variety of structures, regulations, job description, rules and policies. This model seems to work efficiently, but room for improvement is always a possibility. The organization is compromised of several department heads and lower level employees who job duties are performed based on job descriptions....
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...Effective Communication Monsunmola Adeyemi HCS/325 Rona F. Payne May 7, 2012 Effective Communication Communication is the process of sharing information, thoughts, and feelings between people through speaking, writing, or body language (livestrong.com). Communication becomes effective when that transmitted information is understood by the person receiving it. The goals of effective communication include creating a common perception, changing behaviors and acquiring information (livestrong.com). In healthcare organizations where it is always busy, effective communication is essential to the success of the organization. Communication promotes knowledge in healthcare organizations and it is necessary for the organization to thrive in this fast paced environment. On a daily basis there is communication with doctors, nurses, medical staff, co-workers, patients, and customers. In this paper I will discuss ways which organizations can share knowledge and involve its employees in formulating solutions to the problems. I will also discuss effective/ineffective techniques for sharing information and ideas, how might these techniques be applied or modified in a healthcare work environment, and how technology can impact this process. Ways Organizations Can Share Knowledge One way health care organizations can share knowledge and/or information is through teams. The intention of a team-based approach is to break down functional chimneys, increase information sharing, and...
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...Running Head: Effective Communication Paper Effective Communication Paper HCS/325 September 29, 2014 Dr. Shawn Matheson Effective Communication Paper Effective communication within an organization is essential when dealing with health care. Communication is a very important aspect in organizations. In order to become successful within an organization, one must be able to communicate internally and externally. Without effective communication, an organization can fail in so many ways. There are many ways an individual can fail in communicating with other staff members. Teamwork plays a major role in effective communication. In this paper I will discuss an organization model and different techniques used to help become successful (Buchbinder, 2012). Effective Teamwork Effective teamwork is very important in organizations. One great way to help with communication is working in teams with different ethnicities and nationality. A team must be able to work together effectively to achieve goals and purposes. In healthcare, teamwork is required to perform great quality care. Even physicians must practice teamwork, because they rely on their nurses to help deliver care. There is no physician known that can run a practice alone without the help of others. In teamwork, one must be able to lead, be committed, and understand the aspects of the job. By performing these methods, the team members can learn how to achieve higher level goals and deliver member satisfaction. There...
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...Effective Communication Paper Mashanda Graham HCS/ 325 May 6, 2013 Effective communication in any organization can truly be depicted by the culture and structure of the organization itself. Organizations of all sizes maintain some form of organizational structure, which plays a role in the effectiveness of the communication distributed both in and outside of its walls. This paper explains vital techniques that should be used in health care settings for effective communication within health care organizations. It’s essential for an organization to use different and effective communication methods within the structure such as oral communication technique, forms of written communication, and visual communication skills. Although I do not currently belong to an organization, below are some of the communications techniques that I choose to describe. Organization communication is a crucial advantage to any success within health care organizations. The first technique that will be explained is verbal communication skills for health care job settings. This kind of communication is aimed at every employee in this type of job setting, because the focus to being committed to adhering to medical problems involves examining what the cause of that problem is to better work to find a solution. Effective verbal/listening skills to patients/consumers shows that you as an employee in the health care setting are interested in finding a solution to the problem if there is one, or maybe...
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...Healthcare Communication Healthcare Communication In any organization whether it is the health care field or not effective communication is key to most success in any aspect of management. As a manager it is important to have a good relationship with employees, because their feedback and problem solving abilities are important to know and it is a very useful resource to a mangers ability to make the business run smoothly and efficiently. Effective communication in health care contains information sharing and including employees in articulating solutions to problems. Through having effective communication health care organizations can reduce revenue, escalade productivity, and improve the environment of the office. Presently many methods are accessible to use to improve the information sharing and problem-solving skills midst the employees of an organization. Information technology has also had a constructive effect on stimulating these things. Effective communication is important in every organization, especially in the health care industry and can be attained through executing new techniques to promote information sharing and problem solving skills(Victorian Government, 2010).. In my mother’s most recent place of work, and where I volunteer at times only one technique had been endeavored to promote sharing information and ideas. This technique was periodical scheduled meetings. Throughout the meetings every piece of the job was deliberated plus areas that needed...
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...Effective Communication Paper Thomas, Amber Effective Communication Paper Through the years effective communication has attributed to excellent strategies created for sharing needed information and ideas in Healthcare Organizations. Two types of organizational structures used in managerial communications. Tools used to support creative problem solving. How internal and external factors impact an organizational structure. What techniques are ineffective? How might these techniques be applied or modified in a healthcare work environment? How can technology impact this process? I will discuss in the following paragraph, my answers to the topics I have researched in my readings The two types of organizational structures used in managerial communication are formal and informal. Formal organization structures are mostly used in larger health care organization. Informal organizational structures mostly used in smaller health care organizations. Formal organizational structures are defined by a division of work, who report to whom, lines of communications with formal channels, and designated levels of management. Informal organizational structures are unofficial. The function of these structures is to influence relationships among organizational members, regardless of their formal titles. This includes members having meeting for coffee, cliques, and other possibilities. With this structure the lines of management are cut across laterally...
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...This paper explains vital techniques that should be used in health care settings for effective communication within health care organizations. Effective communication is a key asset for the success of any health care organization. The first technique that will be explained is verbal communication skills for health care job settings. This kind of communication is aimed at every employee in this type of job setting, because the focus to being committed to adhering to medical problems involves examining what the cause of that problem is to better work to find a solution. Effective verbal/listening skills to patients/consumers shows that you as an employee in the health care setting are interested in finding a solution to the problem if there is one, or maybe the person just needs someone to talk too. Verbal communication skills are not just a one person communication technique/skill, and patients or consumers must be inclined to listen to the employee too. When you show a person that you have verbal/listening skills they will feel more comfortable sharing their situation with you. Next this paper explains different forms of written communication and why this form of communication is effective in health care job settings. There are different forms of written communication such as memorandums, reports, news paper articles, emails, and phone text. Memorandums are an effective communication technique because management can efficiently communicate among other teams of management...
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...Effective Communications Paper Your Name Course # Date Instructor: Today’s growing businesses are often requiring employees to work in teams to meet project deadlines. Working in teams comes with many benefits, such as building employee relationships and knowledge sharing. Unfortunately, teamwork has its negative aspects, such as tension or anxiety, which almost always derives from poor communication. Effective communication within an organization often determines an organizations fate. This article gives an overview of effective communication through knowledge sharing, effective and ineffective techniques, using effective techniques in a health care environment, and technological impacts. Effective Knowledge Sharing Techniques Knowledge is often seen as a rich form of information. This differentiation, however, is not terribly helpful. A more useful definition of knowledge is that it is about know-how and know-why. A metaphor is that of a cake. An analysis of its molecular constituents is data – for most purposes not very useful – one may not even be able to tell it were a cake. A list of ingredients is information – more useful – an experienced cook could probably make the cake – the data has been given context. The recipe though would be knowledge – written knowledge - explicit knowledge – it tells how to make the cake. An inexperienced cook however, even with the recipe might not make a good cake. A person, though, with relevant knowledge, experience...
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...Effective Communication Danita Rowel HCS/ 325 Monday, August 31, 2015 Instructor: Dr. Lisa Jones Effective Communication Communication is a very important aspect in organizations. In this paper I will discuss an organization model and different techniques used to help become successful (Buchbinder, 2012). In order to become successful within an organization, one must be able to communicate internally and externally. Without effective communication, an organization can fail in so many ways. There are many ways an individual can fail in communicating with other staff members. Teamwork plays a major role in effective communication. Effective Teamwork Effective teamwork is very important in organizations. One great way to help with communication is working in teams with different ethnicities and nationality. A team must be able to work together effectively to achieve goals and purposes. In healthcare, teamwork is required to perform great quality care. Even physicians must practice teamwork, because they rely on their nurses to help deliver care. There is no physician known that can run a practice alone without the help of others. In teamwork, one must be able to lead, be committed, and understand the aspects of the job. By performing these methods, the team members can learn how to achieve higher level goals and deliver member satisfaction. There can be the best outcome ever when pulling together as one in an organization. I believe that the best organizational structure...
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...Effective Communication HCS/325 Effective Communication Effective communication in the workplace includes knowledge sharing and involving employees in formulating solutions to problems. By having effective communication organizations can reduce turnover, increase productivity, and improve the atmosphere of the office. Currently many techniques are available to use to improve the information sharing and problem-solving skills among the employees of an organization. Information technology has also had a positive effect on promoting these things. Effective communication is important in every organization, especially in the health care industry and can be achieved through implementing new techniques to promote knowledge sharing. In my most recent place of work only one technique had been attempted to promote sharing information and ideas. This technique was quarterly scheduled meetings. During the meetings every aspect of the job was discussed including areas that needed improvement, how to make the necessary improvements, and a brief period of discussion in which everyone was allowed to converse and share ideas and information with one another. I believe that this technique was ineffective because there was a small crew who did not work together and allowing only quarterly meetings in my eyes had a reverse effect. Communication was at a standstill as many of the employees did not feel as if their input had any value because they were not provided with other opportunities to...
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...Effective Communication Techniques HCS/325 Health Care Management January 16, 2012 Effective Communication Techniques Effective Communication is the tool that should be used within a health care facility and is an important tool that can determine the success of any health care facility. Effective communication is important to the staff and to the patients as well. Patients depend on the look to staff to help them understand or answer their questions regarding their medical care. If there is no communication or if there is ineffective communication the facility will fail to meet the needs of the patient. This paper will review the techniques of effective and ineffective communication and the impact these techniques will present to any health care facility. There are many forms of communication in a health care organization that have been most effective for sharing information and ideas among employees. The first form of communication that is an effective is to have a daily meeting at the end of each workday. The meeting should be no shorter than five minutes and no longer than an hour. The purpose of the meeting is to let each employee talk and express his or her feelings or any problems that may have risen throughout the work day. Another form of communication that is an excellent technique to use is just a simple dry erase board that hangs in an office. The employees can use the board by writing down problems that they may encounter throughout their...
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...Analyst presentation b. Proposals Executive summary preparation and presentation c. Mail communication to clients 2. Internal and Functional presentations d. Training, Technology; R&D, management proposal presentations e. Project report preparation- developing and presenting executive summary f. Mail communications with peers, superiors and team members Specifically the course goals are: * Develop the strategic presentation skills for leaders. * Apply the program elements to real-time strategic presentation situations. * Develop strong content preparation, content design and content presentation skills Type, plan and session-wise content of the course: Each session is assumed for 1 hour 20 minutes. Total duration: 10 sessions Session | Topics | Case/discussions | 1 | Importance of strategic business communication in corporate world.Characteristics of “persuasive presentation”Experiential case studyS3P3 Presentation Model elements | Anchor case from Faculty corporate experience | 2 | Learning from top leader presentation skills- Presentation secrets of Steve Jobs – Video based discussion | Video based case | 3 | "Stages of business communication" model framework.analysis of Types of Audience Applying Types of information processing to business communication | Caselet: Applying Business communication model | 4 | Audience analysis: Managing Cognitive and selective perception type...
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...population has grown since we opened the doors and started classes two years ago, the college is still considered a mom and pop college in comparison to the larger vocational colleges that we compete with. However, when it comes to communication, size does not matter. I enjoy working for my employer and most of my co-workers, although, we do have a few pitfalls when it comes to communication. One of the most effective techniques for sharing information and ideas is meeting face to face to brainstorm. Brainstorming meetings can be very effective if it is planned the right way. It is important for all members of the team to come prepared with their ideas in writing. Being prepared eliminates long meeting with poor results. The most effective technique for sharing information is a group meeting. It is important to create a memo and send an email to reiterate the information shared in the meeting. This will ensure that everyone is in the loop on the information that was discussed in the meeting. I imagine that all companies have pitfalls when it comes to communication. The key is to recognize the pitfalls and make necessary changes to improve communication. One technique that is very ineffective is the word of mouth technique. An example of the word of mouth technique is an informal meeting between management and a few staff members. During this informal meeting a discussion of new policy and procedures is addressed. After the meeting, staff members who were not present during the unscheduled...
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