Effectiveness of MIS at Big Bazaar
Introduction
Retail industry in India currently is at an all-time high. Over the last one decade, it has seen a steady growth in the market. From having a market size of $238 billion in 2004, it reached $518 billion in 2012 [IBEF, 2014]. With over 1.2 billion people in India, it has become one of the fast growing countries for retail markets to flourish in. Retailing has become one of the strong pillars of our economy as it accounts for 22 percent of India’s GDP and contributes to about 8 percent of total employment in our nation [FICCI]. Organized retail industry in India is bound to grow by leaps and bounds. This growth is driven by rapid changes in the sector, especially due to advanced technological improvements, consumers’ purchasing pattern and a market that supports healthy competition.

What is MIS? Management Information Systems (MIS) is a system that utilizes the information that it gathered from both Internal and External sources of an organization. It then processes this data and supplies the information to the Management who assist them in decision making. These decisions could vary from replenishing the inventory to improving a particular product. MIS highlights the relationship between people, process, technology, and the organization.
MIS plays a crucial role in the growth and development of retail industry. It assists by providing real-time and accurate information that is integrated across several databases and systems. The ulterior motive is to aid in the decision-making process. It enables the retailer to communicate with his suppliers as well as the consumers. MIS in retail includes Customer Support, Inventory Management, and Financial Management System that includes Receivables, Payables, Income and Expenditure. MIS is a powerful tool that provides operational excellence to