...purchase faucets in bulk. The noncooperative culture at Clark’s is a huge issue for the company. Marketing and engineering have little to no effective communication. Early attempts to implement project management failed. The conflict between the departments escalated to a level where project management became so disliked that the procurement manager refused to assign any of his employees to project teams. The executive council realized good project management was needed for new product development and special product development and enhancements. Senior management brought in an external consultant to identify problems and help come up with a solution. The engineering interviews revealed that engineering wants marketing to stay out of their way. Engineering had an overall bad attitude about the way marketing asks for work to get done, and seem to think that they have more work than should be necessary. On the other hand, tough deadlines and tight schedules were often cited in the marketing interviews as a reason for badgering engineering to get work completed on time. Marketing realizes that details about product design are likely to change, but say this is unavoidable based on the nature of the market needs. The consultant seems to think that engineering not understanding marketing’s problems could be a root cause. Similarly, engineering wonders why marketing doesn’t understand their problems with balancing so many different projects. 2.1. Question 1: What is the critical...
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...1. Introduction The proposed research project is explicitly concerned with the causal connection between youth sub-cultures in the criminal justice system and the effects of over representation. In addition, this encompasses the question topic area of how Becker’s labelling theory (Becker 1993) and Merton’s strain theory (Merton 1968) affects mainstream society’s perceived deviance of the Goth youth sub-culture and how much of this contributes to this youth sub-culture’s actual deviance. Moreover, a specific area of concern is whether the Goth youth sub-cultures of the past and present, is a site of deviance or a site of creative resistance to norms in mainstream society. Researching the contribution that labelling and stigmatisation of the Goth youth sub-culture have on criminogenic effects, is exceedingly important and valuable as it seeks to identify various gaps in previous research, such as the limited knowledge on the extent to which these factors contribute to deviance. Moreover, there is a lack of theoretical concepts that could possibly account for Goth youth sub-culture’s perceived behaviour. 2. Research question, significance and aims of the research i) Does negative labelling and the over-representation and stigmatisation of the Goth youth sub-culture, cause successive results of emerging and higher levels of deviance? Also, do the effects of stigmatisation cause youth to join the Goth sub-cultures in order to overcome their marginalisation in society...
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...expectations. This is why Six Sigma Quality has become a part of our culture. WHAT IS SIX SIGMA? Sigma at many organizations simply means a measure of quality that strives for near perfection. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process – from manufacturing to transactional and from product to service. A method that provides organizations tools to improve the capability of their business processes. This increase in performance and decrease in process variation lead to defect reduction and improvement in profits, employee morale, and quality of products or services. Six Sigma quality is a term generally used to indicate a process is well controlled (within process limits ±3s from the center line in a control chart, and requirements/tolerance limits ±6s from the center line). WHY SIX SIGMA? The statistical representation of Six Sigma describes quantitatively how a process is performing. To achieve Six Sigma, a process must not produce more than 3.4 defects per million opportunities. A Six Sigma defect is defined as anything outside of customer specifications. A Six Sigma opportunity is then the total quantity of chances for a defect. Process sigma can easily be calculated using a Six Sigma calculator. The fundamental objective of the Six Sigma methodology is the implementation of a measurement-based strategy that focuses...
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...after three decades in the IT industry, backed with unmatched technical expertise and insights, it has maintained the highest levels of compliance and quality that go with the changing times and technologies. Our knowledge investments are backed by years of R&D and have led to the creation of labs and ‘Centers of Excellence’ that have produced innovative solutions. Wipro’s Quality Policy & Quality Management System As the world’s first SEI CMM Level 5 company, Wipro endeavors to deliver reliability and perfection to customers by maintaining high standards in service offerings and products, as well as internal processes and people management. It believes that business success and market leadership comes through innovation and a culture of excellence driven by our total quality management system and its business excellence model, the Wipro Way. The Quality Management System (QMS), called Veloci-Q, is a consolidation of experiences and best practices that are also aligned to...
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...423: System Acquisition, System Development and Project Management Module 1: IT Systems Planning and Acquisition Case Assignment May 2014 Term May 25, 2014 Assignment: Prepare a 4-6 page paper addressing the following issue: “Review the Challenges in IT System Planning and Discuss in Detail the Problem of Scope Creep” Review the Challenges in IT System Planning and Discuss in Detail the Problem of Scope Creep The overall goal of any project manager is to successfully deliver the project they are overseeing to the customer on time and within the budget that was allotted. This is a lofty goal when you consider that an overwhelming majority of projects do not meet this criteria. To put a figure to that, Claudia Vandermitt in her 2011 article on Managing Scope Creep makes a note to mention that only 32% of all projects were successful in completing on time and on budget. That is quite a shocking percentage, but when you think about how fast IT technology is advancing and creating solutions that encompass the whole enterprise then you can start to get a better picture of the internal and external factors that a project manager needs to plan for to make things not spiral out of control. This is what is going to set the backdrop of this assignment and here I will expand upon and analyze these concepts. For this assignment I’ll start out by discussing the challenges faced in IT systems planning and things the project manager will need to do initially to ensure they...
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...early 1990s. This program has had very good success with some very large corporations such as Allied Signal and General Electric. This paper will explore the methodology of each of the five phases in the Six Sigma model. The five phases are Define, Measure, Analyze, Improve and Control (DMAIC) Phases. The Six Sigma model will then be evaluated based on the researched information. Further, a recommendation will be made concerning whether an organization should implement Six Sigma based on the evaluation. Establishing a Six Sigma Program Introduction: In a world class business environment, employees will be stimulated to strive toward a goal of total quality and continuous process improvement. The benefit of achieving this goal is to become more competitive in the marketplace by reaching business excellence in meeting and exceeding the demands of the customers. The improvements in productivity and the reductions in cost will make stretching towards this goal a feasible business mission (Constanza, 1996, p. 251-252). Operations managers are key players in participating in the organizations efforts to become world class. They are the leaders in developing a work culture that will embrace continuous improvement and process excellence. It is their commitment and vision that will be the endorsement for the never-ending quest in...
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...system development projects? Do stakeholders affect the success of system development projects? Table of Contents 1. Introduction………………………………………………………………..2 2. Information Systems Methodologies……………………………………2 3. Stakeholder Identification………………………………………………..4 4. Discussion…………………………………………………………………5 5. Conclusion…………………………………………………………………7 1. Introduction The UK Academy for Information Systems (www.ukais.org) describes information systems as “the means by which organizations and people, using information technologies, gather, process, store, use and disseminate information”. However, managing projects to implement information systems continues to be a challenge for organisations (Benko and McFarlan, 2003). Even though companies invest billions in Information Systems projects (PMI), managing these projects is difficult (Gibbs, 1994). The Standish Group CHAOS research summarised that in 2008 less than a third of information projects were considered to be successful and the KPMG survey (2002) suggests that the culpable for the failure is not only the project manager, but everyone involved in the project. While some academics were focused on identifying the most significant methodologies (Wynekoop and Russo, 1997) which will help the system developers to better plan and manage the information systems projects, others started considering the “peopleware” concept when examining the effectiveness of information systems projects (Guinan et al....
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...HOW AN UNDERSTANDING OF PSYCHOLOGY AND/OR CULTURE CAN HELP MANAGERS THINK CLEARLY ABOUT RISK AND UNCERTAINTY By SALAMI, SIKIRU ADIO Matric No.: 129022064 BEING A TERM PAPER PRESENTED TO PROFESSOR R.O. AYORINDE PROGRAMME: MASTERS OF RISK MANAGEMENT DEPARTMENT: Department of Insurance & Actuarial Science FACULTY: Business Administration University of Lagos April, 2014 1 TABLE OF CONTENTS INTRODUCTION PEOPLE’S ATTITUDE TOWARDS RISK CUTURE THEORY CHRONICLING RISK CULTURE STRENGTHENING RISK CULTURE Road Map For Continuous Cultural Improvement MEASURING CORPORATE CULTURE CULTURE PERSPECTIVE -Functionalist and interpretive view of culture ATTAINING RISK MATURITY CONCLUSION REFERENCES INTRODUCTION This paper intends to examine the influence of culture, and psychology of human behaviour on the appreciation of risk and uncertainty. In other words, the paper seeks to provide managers with the proper tools to develop sound responses to risk based on objective analysis of facts in lieu of distorted cultural biases and shallow psychological influences. Effort would be made to chronicle how our responses to risk are often influenced by heuristic biases, psychometric paradigms, and emotional literacy. These influences form the attitudes that become mental hurdles to approaching risk objectively and proactively. Risk in general terms is the possibility of deviation from expectations. Risk covers the entire spectrum of known and unknown possibilities...
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...ingVALUE-BASED METRICS FOR IMPROVING RESULTS An Enterprise Project Management Toolkit J. Ross Publishing; All Rights Reserved J. Ross Publishing; All Rights Reserved VALUE-BASED METRICS FOR IMPROVING RESULTS An Enterprise Project Management Toolkit Mel Schnapper, Ph.D. Steven Rollins, PMP J. Ross Publishing; All Rights Reserved Copyright ©2006 by J. Ross Publishing, Inc. ISBN 1-932159-25-8 Printed and bound in the U.S.A. Printed on acid-free paper 10 9 8 7 6 5 4 3 2 1 Library of Congress Cataloging-in-Publication Data Schnapper, Melvin. Value-based metrics for improving results : an enterprise project management toolkit / by Mel Schnapper, Steven Rollins. p. cm. Includes index. ISBN 1-932159-25-8 (hardcover : alk. paper) 1. Project management—Quality control. 2. Performance standards. 3. Work measurement. I. Rollins, Steven C., 1950-. II. Title. HD69.P75S365 2006 658.4′04—dc22 2006001079 This publication contains information obtained from authentic and highly regarded sources. Reprinted material is used with permission, and sources are indicated. Reasonable effort has been made to publish reliable data and information, but the author and the publisher cannot assume responsibility for the validity of all materials or for the consequences of their use. All rights reserved. Neither this publication nor any part thereof may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording...
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...Title: Importance of Six Sigma in Human Resource Management ABSTRACT Implementing six sigma methodology in HR functions raises the questions like how can HR be measured?’, ‘How can you apply 3.4 defects per million opportunity rule to HR when no organization would have a million employees?’ There is a high expectation from customers for every organization. To meet this expectation it has become imperative on the part of every department to perform to the best of its potential. The HR cannot afford to be an exception. Hence HR cannot afford to keep off from using Six Sigma tools and techniques to improve the processes of its own department. Why should the HR professional care what Six Sigma is or how it can be applied in the HR function? This paper illustrates the importance of six sigma methodology in Human Resource management. Interacting with few Black Belt experts who are working on six sigma projects in various companies, this paper also illustrate on 5 C’s factors such as change, communication, captain, consideration and choosing project which plays a vital role in successful implementation of six sigma methodologies in HR functions. Key words: Six Sigma, Human Resource Management, 5 C’s. INTRODUCTION Perfection is an endless dream. Man’s quest for flawless performance in all his work is taking him to the pursuit of constant improvement. Defects are dangerous, they have consequences much worse than earlier they use to. So, modern times have compelled the...
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...Project Management for Information Systems Project Management for Information Systems Abstract Information systems (IS) projects are vulnerable to resource cutbacks and the increasing complexity of systems and advances in information technology make finding the right personnel difficult and the associated development costs high. Good project management is essential for success. Some alignment methodologies include IBM's business systems planning (BSP), Robert Holland's strategic systems planning, James Martin's (1989) information engineering and method/1 from Anderson Consulting. Critical success factors (Rockart, 1979) methodology focuses on identifying key information needs of senior executives and building information systems around those key needs. Williams, (1997) identified four steps to system planning. Earl (1989) proposed five alternate strategy frameworks which project managers should consider when deciding how the system will enhance the business function. Standard business strategy...
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...The Balanced Scorecard (BSC) Framework, Implementation Methodology and Recommended Application - Executive Brief (April 2012) - Introduction Balanced Scorecard is an integrated, organization-wide management system that drives, in an aligned manner, the transformation, improvement and modernization efforts of all hierarchical levels towards the accomplishment of organization’s Strategy. For this reason, Balanced Scorecard is also known as a Strategy Execution system. More precisely, Balanced Scorecard represents a framework for aligned Strategic Planning and for the consistent management of the organizational and individual performance in the execution of the Strategic Plan. Furthermore, Balanced Scorecard is a communication tool that helps each employee better understand where the Strategy drives the organization, what the plan is for reaching that destination and what their departmental and individual measured contribution is to that convergent effort. With such understanding, the employees – whether directly involved in the planned Strategy Execution, or not – can also change and improve the way they perform their daily jobs through micro-decisions that are both convergent and complementary to the execution of organization’s Strategic Plan. BSC History Balanced Scorecard has been launched twenty years ago as a first set of principles for balanced strategic Objectives and Measures/KPIs setting and measurement. The “parents” of Balanced Scorecard are Dr. Robert S. Kaplan...
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...variation the previous quarters as their KPI’s (Key Performance Indicators) and KBM’s (Key Business Metrics) reflected. The first three to four weeks were spent observing the processes visually, gathering data and measuring them in order to see if possibly the KPI’s and KBM’s that Panasonic had currently were accurate or not. Our metrics and charts matched theirs so it was not a measurement failure. Next areas to look for are if resources were being utilized appropriately and this is where my theory came about. Based on previous experiences and projects I noticed that personnel many times apply techniques and tools based mainly on repetition and habit without really comprehending the beneficial impacts. I specialize on Lean and Six-Sigma methodologies and tools. Even though top global companies use and promote these tools to implement in their culture, they do not always sustain. One reason they may not sustain in a company culture is because they lose belief in it as a result of them failing at it. Me and my team gathered around the theory that the company needed to see an impact, a gain. I had done this before, it worked very well so I suggested starting with one department at a time. This was a theory explained to Panasonic so they would support it and not fear us deviating away from what they had...
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...1 Science Investigatory Project Banana Peel Wax (Grade 10-Odyssey) Table of Contents Abstract Hypothesis Terminologies Methodology Results Conclusion I. Abstract Aim to find some alternative floor wax that can surely beat commercial ones. Banana or banana peel to be more specific is high in potassium that is commonly used ingredient in shoe polish and another, banana peel is known for its slippery effect that when both idea is combined, we can make an alternative floor wax. To recycle waste materials such as candles and banana peel into useful ones. II. Hypothesis * To know if banana peel is good to be as an alternative as a floor wax. * To conclude that banana peel is not capable to be an alternative as a floor wax. III. Terminologies Banana – (Musa paradisiaca) is an edible fruit. Peel – rind or skin Floor wax – used to polish and preserve the finish of floors. IV. Methodology *We will need the following materials before starting: * Banana peel * Used candles * Can * Kerosene * molder 1) Melt used candles in a can. 2) Add kerosene to maintain/achieve our wax consistency to prevent it to be as hard as a candle. 3) Put the banana peel into boil for 5-15 minutes. 4) Remove the banana peel 5) Pour the wax into the molder and let it cool. V. Results When applied into floors, it leaves a natural gloss and shine just like or more than your trusted commercial wax can do. VI. Conclusion I therefore...
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