...Title: student’s satisfaction toward facilities and services provided College Poly-tech Mara Kuala Lumpur 1.1 Introduction The first chapter attempt to discuss the background of the study, which provides a general idea on the scope of the study. In addition, this chapter presents the identified research problem and it followed by the objective of the study. Then this chapter will proceeds with the explanation of the importance of the study. The main focus of this study is about student’s satisfactions towards facilities and services provided by College Poly-Tech Mara Kuala Lumpur (KPTM). Based on Lawrence, O. Picus, et al., Services it can be concluded that there is essentially no relationship between the quality of school facilities and student...
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...Introduction The company that was selected was DeVry University; Student Central is the office within DeVry. DeVry University provides applications-oriented undergraduate and graduate programs in business, technology and management to more than 85,000 students each year at locations across North America as well as online. DeVry University is a school that fosters student learning through high-quality, career-oriented education integrating technology, science, business and the arts. The university delivers practitioner-oriented undergraduate and graduate programs onsite and online to meet the needs of a diverse and geographically disperse student population. Student Central is the one-stop shop for student service. Student Central provides a variety of services all focused on ensuring student success. Every student is assigned a Student Success Team, whose main purpose is to support their student’s educational objectives, ultimately resulting in graduation. Success Teams are comprised of two members a Student Success Coach and a Student Finance Consultant. • The Student Success Coach provides students with proactive assistance including academic advising, developing plans of study, registration, and follow-up on degree completion progress. • The Student Finance Consultant assists students with developing a personalized plan to finance their education and ensures the plan is periodically updated to meet the student’s needs. Types of Industries DeVry University...
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...Introduction Hospital volunteers come in all shapes and sizes. High school students, college students, retirees, stay at home moms, clowns and even the four-legged variety can all be found volunteering at a local hospital. These types of volunteers serve for many reasons. Retirees are looking for ways to serve in the community. Volunteering also helps retirees make the transition from full-time employment to retirement. High school students need volunteer hours for their college applications. The four-legged volunteers with their human companions brighten the day of patients that may be missing their pets during a hospital stay. Clown volunteers just love clowning around with patients and staff members. Hospital volunteers impact a patient’s satisfaction during a hospital stay. Volunteers serve in many areas of a hospital. Volunteers provide a service to the hospital and this service can potentially increase a hospital’s performance. This paper will address how utilizing volunteers can impact a hospital’s performance as well as help increase patient satisfaction scores. The Value of Volunteers According to the Independent Sector website, the current value of volunteer time for the State of Texas is $22.57 per hour. The national average is $22.14 per hour (www.independentsector.org). Volunteerism in the hospital setting has expanded because of the hospital’s need to provide a higher level of quality care to its patients. Volunteers can help a hospital improve...
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...CHAPTER 1 Title: student’s satisfaction toward facilities and services provided College Poly-tech Mara Kuala Lumpur 1.0 Introduction The first chapter attempt to discuss the background of the study, which provides a general idea on the scope of the study. In addition, this chapter presents the identified research problem and it followed by the objective of the study. Then this chapter will proceeds with the explanation of the importance of the study. The main focus of this study is about student’s satisfactions towards facilities and services provided by College Poly-Tech Mara Kuala Lumpur (KPTM). Based on Lawrence, O. Picus, et al., Services it can be concluded that there is essentially no relationship between the quality of school facilities and student performance when other factors known to impact student performance are accounted for. This does not suggest investments in school facilities are not important-all children are entitled to attend school in safe, clean, and appropriate educational environments. However, policymakers should be aware that investments in facilities by themselves are unlikely to improve student learning. The main reasons of the writer choose did topic because to identify the factors that influence students satisfactions toward facilities and services provided College Poly-tech Mara Kuala Lumpur services. Besides, the organization can use all the information to perform well to their students with the effective strategies. This topic or this research...
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...BUSINESS RESEARCH REPORT PROPOSAL Student’s Name University Affiliation Business Research Report Introduction After a great talk with the Holmes Institute students, we decided that our research will be based around the various problems that owners were getting from their iPhones.The various issues obtained from research include; battery life and strength of the signal. Due to the obvious truth that apple have dominated the whole market in mobile phones since it was released in 2007, we decided that this will be our topic of research. According to recent research 44.9% of the mobile phone market is owned by the Apple. It should be noted that several additional articles were actually published that were addressing the various problems which were being experienced by the Apple users. It should be fascinated if we investigate whether the same number of problems was also facing the students in the Holmes Institute. The research proposal will be founded and be discussed in details and in systematic order. The background information will discuss the literature review of the proposal in depth hence establishing the relationship that can be found in the research work. The problems and the objectives will also be discussed to form the basis for the real discussion. The mechanism and the techniques of the research and data collections will also be discussed in the report. Finally the report findings and conclusion will be drawn to finalize the research work. Background Information ...
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...BUSINESS & CREATIVE SERVICES Deliver and Monitor a Service to Customers BSBCUS301A ASSESSMENT FOR WORKPLACE LEARNERS *NOTE: This assessment should be supported by a Supervisor’s Verification Report completed by an appropriate workplace supervisor. Please word process all responses. |Student Name: | | |Student Declaration: |I declare that the work submitted for this assessment is completely my own. | |Student Signature: | | |Date: | | | | | |Employer Name: (Organisation) | | |Supervisor Name: | | |Supervisor Signature: | | |Date: ...
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...one who holds the hands, opens the hearts and nurtures the minds of their students. While evaluating the contribution of a teacher in our lives the elementary and primary level teachers play a big role. According to the Directorate of Primary Education there were in total 37672 Government Primary Schools in Bangladesh till 2007. However, as per the BANBEIS information total number of teachers in Bangladesh was 344789 including male 219,799 and female 124,990 and the total number of schools was 80,397 in the year 2011. Being a teacher I wanted to know about teacher’s job satisfaction and that is why I went through some materials. Lots of schools are there in Bangladesh. These schools are educating the nation with their immense effort and hard work every year. In doing so a big role is played by the teachers. But most of them are not aware of the teachers’ career satisfaction. And due to this dissatisfaction they are not giving their best effort which ultimately is hampering their productivity. This research is based on a very well reputed school of Bangladesh named Scholastica. From this study Scholastica authority or administration will be able to estimate their teachers’ job satisfaction based on their expectation and also will provide some imminent to other educational institutions of Bangladesh as well. As it has been signified earlier, this research deals with the teachers’ career satisfaction; this research has been accomplished in two ways. One is to analyze the general...
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...MGT1000 Organisational behaviour and management Marking criteria for assignment: CRITERIA | FAIL Less than 50% | PASS 50%–64% | CREDIT 65%–74% | DISTINCTION 75%–84% | HIGH DISTINCTION 85% and up | TOTAL | Content | No demonstrated understanding of question; not all issues relevant to question have been answered; inaccurate and irrelevant theory/content; obvious content missing | Borderline understanding of question; may not have answered all the issues relevant to the question but has dealt with the major ones; some minor inaccurate and or irrelevant theory/content | Sufficient understanding of question; answers all parts of the question, even if the content is a little uneven in quality; has attempted critique e.g. linked theories or evaluated theory; only very few very minor inaccuracies in content/theory evident | Good understanding of question; answers all parts of the question to a good standard– includes critical analysis of relevant issues pertaining to the question, even if a little of this critique is a little weak in parts; no inaccuracies in content/theory evident; may include some original content | Unequivocal understanding of question; answers all its parts comprehensively and accurately and excellent critical analysis of relevant issues pertaining to the question; usually includes some original content; no inaccuracies in the theory / content | | Mark out of 30 | <15 | 15-19.4 | 19.5-22.4 | 22.5-25.4 | 25.5 | 26 | Referencing and sources...
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...A question regarding the preference of Caucasian people was included to ensure the best quality of treatment of students. This is because in the professional environment of a classroom all students should be treated equitability (Swain et al., 2017b, p. 103), be respected and cared for (Swain et al., 2017a, p. 99). It will allow the reflection of professional work to ensure bias does not become an issue and ultimately cause the students to be impacted. At this stage gender bias is not a bias that is obviously apparent, meaning it will not be an issue, however, personally, there is a small preference for girls over boys in some situations as they are easier to relate consider were the same in terms of gender. This question will allow reflection on this bias to ensure that it continues not to be a...
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...Rare Books is located all over the country and they provide a chain of stores with the desire and need to elevate their business to Canada and more. The location that they have chosen has a strong culture and rich history and this will have a major impact on the ethical and moral decision made by the company. The country and the personnel where the company operates, has a direct relationship with how the company should move forward ethically and morally. It’s the company desire to increase the reading ability in the area where they do business. When it comes to doing business in a foreign country, the guidelines and regulation can become a major problem and so everything must be implemented and executed in the right manner and this will ensure the company maintains a prosperous and productive business. Jean’s Rare Find Books store is awesome, the company provides unique books and has over five thousand books and the books are from rare to contemporary and for a collector of books, this book store is a dream come through. Above all the book store has an extensive amount of books that are no longer in publication. The entrance of the book store gives the appearance of an English tea house and the inside is put together like a seated room and with a quiet and study free atmosphere. To help others is the vision of the company and the company statement make it clear that, it’s their desire and need to help the individual and people in general to get and maintain a greater perspective...
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...class, Prepare questions): In order to achieve an A grade in a course, a student needs to ensure that he allocates a fixed amount of time to the course. This shows the student’s dedication and perseverance towards achieving the A grade that he feels he deserves. Allocating time on a daily basis will allow the student to read the lectures before class and to prepare questions based on the parts of the lectures that he is unable to understand. * Course final grade: The course final grade is dependent on the amount of dedication that the student puts into the course and the amount of effort and time he allocates to the Process as outlined in the Xs. Carrying out good presentations, having full attendance and submitting all the homework assignments on time will all affect the final course grade positively. * Course outcomes (Learning): Course outcomes and learning is one of the most important things that students should be aiming for. By having an interest and a passion to learn from the course and achieve good educational outcomes, students will in order achieve a high grade in the course. * Student satisfaction and interest with the course: The degree of student satisfaction with their academic choices is important in order to increase their finals grade. All students should work on ways to improve the quality of their educational provision and increase the satisfaction of their students. Having a good study methodology: Sitting, preparing and planning a good...
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...a mart that basically provides the university students with their daily needs in terms of personal care, food and beverages and other important things. Apart from being a typical common everyday mart in the university, Bites Mart offers a new and improved strategy and implementation to further improve customer satisfaction and concern over customer's need. Bites Mart focuses on a niche and differentiated market as it offers the students with 22-hours service, printing services and delivery system. Being a common mart is not really effective as there are also several marts that provide the same service. Not all marts in university provide 22hours service and delivery service. Bites Mart will be the first and pioneer mart that provide such services. Bites Mart is wholly owned by our company which is Innobites Sdn. Bhd., founded by Hafizha Musthafa with the Board of Directors which is Shafiq Mazlan as the senior CEO, and Haikal Zainuddin and Nadiah Sofian as the Directors. Liability from this company is fully taken by the directors. With the existing mart in university, our company needed some additional funds of RM200,000 from other sources to ensure this newly innovated mart achieve success and can be implemented on other universities as well. 1.1 Objectives The objective upon opening this mart is: To provide a wide range of products and services for students in the particular university. To help the students to get a food or beverage they want while they...
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...(GDP) and 46.0% of the total employment of the country, by 2005 the GDP had grown to 60.8% and the total employment at 58.0%. As it was written by the Edge Financial Daily (2011), Malaysia‟s high education sector has increased the number of both private and public institutions. It was stated that there are about 20 public universities, 26 private universities, 23 private university colleges and 5 foreign universities with branch campuses. With this ample of institutions in the country the number of students heading abroad for higher education has decreased sharply from 117, 297 in the year 2000 to 58, 963 in 2009. Also there has been an increase of international students in local private universities 1 from 1995 with 580 students to 86,923 in the year 2010 which have led the private education providers to be so competitive in regard to their service quality to try to meet their customer‟s expectations and maintaining their stable growth hence increasing the level of satisfaction in their customers. According to Lewis and Booms (1983) service quality is a measure of how well a delivered service matches...
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...------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- Prepared by: ------------------------------------------------- Nguyễn Thùy Trúc – Rose – F06A ------------------------------------------------- Registration No: ITP S07 - 015 Contents Summary 3 Introduction 4 Main Body 5 1. Identify IOS9000, Six Sigma, Lean 7 2. Compared and contrast. 8 3. What is customer satisfaction and how can measured? 12 4. Explain continuous improvement and what it would look like in the ITP and explain what value the ITP adds. 13 5. Describe the types of information the ITP should give to customers (students and parents) and how that impacts marketing efforts. 14 6. Evaluate the benefits from doing surveys of users and non-users if the ITP wants to determine customer needs. 14 7. Explain how the ITP can get...
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...Student Name: Student ID: Group: n/a Date: 29/10/13 Assessment Coding Assessment of this program of study is based on competency based principles. S = Satisfactory NS = Not Satisfactory Students who fail to perform satisfactorily for the assessment in the prescribed date may be assessed as ‘not satisfactory’. You are required to be assessed as ‘Satisfactory’ on completion of Assessments assigned by your assessor for this unit of competency. Re-assessment Any re-assessment is conducted as soon as practicable after you have been informed of the requirement to be re-assessed and have been given the opportunity to be re-trained and assimilate the training. You are re-assessed in only the areas assessed NS. It is at the assessor/s discretion to re-assess the entire assessment should it be demonstrated an overall understanding of this unit has not been achieved. Students that are assessed “satisfactory” after re-assessment of areas deemed NS will achieve competency for this assignment. |I acknowledge the assessment process has been explained and agree to undertake assessment. I am aware of Careers Australia’s appeals | |process, should the need arise. I also understand that I must be assessed as ‘satisfactory’ in all parts of the assessment to gain a | |competent result for this unit of competency. I declare that the work contained in this assessment is my own, except where acknowledgement of| |sources is made...
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