Coursework for INMR88 Enterprise Systems
Step 8:
Feasibility Report of Adopting an ERP2 System
The family owned Bandon Group started as a distributor of office equipment. Growing by acquiring additional dealerships, it has already had four divisions in the western U.S. Portland, Phoenix, Salt Lake City and Denver with headquarters in Phoenix. The general objective of Bandon Divisions is to provide office information systems and offer value-added services and technology integration according to the specific needs of their customers in particular markets. Bandon Group targets at mid-market companies by offering mid-tier equipment at reasonable prices and they have earned a good reputation through their quality-manufactured products with at cost-effective prices.
With the continuous development of Bandon Group, a commercial off-the shelf package is in need to support administrative information systems of Bandon Group, so Office Machines Dealership (OMD), which supports the meter-based billing application, is adopted. By 2010, the four divisions were connected to the central OMD system, but data migration was hard to achieve due to its lack of flexibility.
Under the decentralized sales strategy, divisions begin to adopt different sales tools to boost their sales volume in their respective market. Although Pivotal, a sale prospecting system was introduced to all of the divisions, it was used to a varying degree and worked for various purposes. For example, at Bandon Phoenix, Pivotal applications enable sales forecasting, customer retention, sales analysis and sale compensation. At Bandon Portland, a new Microsoft CRM package is used. Microsoft CRM is compatible with Microsoft Office application, but is fails to integrate with the proprietary OMD database. At Bandon Salt Lake, a sales prospecting package named Soaring package is adopted to help lead management. In