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Essay On Ken's Interaction With Jan

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1. Using concepts from Chapter 8, what two ways could Ken have created a more confirming climate at the start of his interaction with Jan?
Using concepts form Chapter 8, one way in which Ken would have created a confirming climate would have been recognizing Jan in the room. This could have been done by greeting Jan first, a smile, and then smoothly flowing into the conversation that he had in mind on a friendlier note. According to Wood (2016), “The most basic form of confirmation is recognizing that another person exists (Reis, Sheldon, Gable, Roscoe, & Ryan, 2000). We do this with nonverbal behaviors (a smile or touch) and verbal communication (“Hello,” “Good to meet you”).” Jan would have felt more comfortable and not attacked, while answering his questions. …show more content…
Even so, she is not fully committed as she was quick to find a reason of faulting ken by bringing up the story of when he shared details of her studies with the father. On the other hand, Ken’s orientation is based on win-lose such that he is not ready to listen or even buy into the explanation of Jan. His attitude and tone show aggression and unwillingness to participate in solving any crisis between them. In order to create a more successful conflict outcome, they should both acknowledge that they are competing and need to collaborate with each other. Ken should have accepted the apologies from Jan as he had expressed his dissatisfaction and they were heard. In addition, Jan still valued their relationship and demonstrated that she did not want it compromised over the issue.
6. Identify two places in the dialogue where Jan and Ken missed opportunities to manage conflict successfully. Specifically, describe what they did do and then explain which of the conflict management skills should have been applied to create a more positive conflict resolution.
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