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Essay on the Role of Commercial Banks in Economic Development

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Submitted By saravjit
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What is Banking Ombudsman (BO)? * He hears customers’ complaints against banks. * BO was first setup in UK. * In India, RBI started this scheme in 1995.
Appointment & Tenure * Earlier RBI used to appoint reputed persons from banking, finance, management, legal etc. sectors as Banking Ombudsmen (BO). * But now RBI has reserved this BO post for its own Chief General Managers and General Managers. * Tenure: 3 years at a time. * Reappointment: yes possible.
Jurisdiction
* Banking Ombudsman (BO) Scheme applies to whole of India (including Jammu and Kashmir).
Banking Ombdusmen have jurisdiction over 1. All commercial banks (scheduled and non scheduled, public and private) 2. Regional rural banks 3. scheduled primary co-operative banks 4. NBFCs (BO’s Jurisdiction limited to “loan” part.) * BO is not a replacement of Consumer forum/courts. He merely supplements them. * BO deals with matters less than or equal to Rs.10 lakhs. * Here are some examples situation where BO can help you:
Regular banking 1. Demand draft, cheques, pay orders etc. not issued on time. (or not paid on time) 2. Credit card related complaints (e.g. bank putting hidden charges. Your credit card was stolen but bank did not disable it even after you called them.) 3. You asked the bank to close your account / credit card but they are not doing it. 4. Bank refuses to open your account without giving valid reasons. 5. Bank closes down your account without valid reasons. 6. Government / your company deposited salary / pension in your account but the bank is not releasing it on time. 7. Bank is taking out money from your account in pretext of some flimsy charges. 8. Branch office notice board says “10.30 to 5” but staff refuses to provide you service after 3.30PM. 9. NRIs having bank account in India and facing problems about remittances

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