...Analyzing a job Today's work environment requires employees to be skilled in performing complex tasks in an efficient, cost-effective, and safe manner. Training (a performance improvement tool) is needed when employees are not performing up to a certain standard or at an expected level of performance. The difference between actual the actual level of job performance and the expected level of job performance indicates a need for training. The identification of training needs is the first step in a uniform method of instructional design. A successful training needs analysis that will identify those who need training and what kind of training is needed. It is counter-productive to offer training to individuals who do not need it or to offer the wrong kind of training. A Training Needs Analysis helps to put the training resources to good use. One of the tools is called- Job Description. A job description is an internal document that lays out in detail the exact roles and responsibilities of a particular position. A job description can be used as a tool for new employee orientation by helping to set expectations, supervision and performance reviews. As it was discussed in the class, the primary purpose of a job description is to identify the essential functions of the position. According to the Equal Employment Opportunity Commission (EEOC), essential functions are those tasks or functions of a particular position that are fundamental to the position. Knowing...
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...INTRODUCTION Given that it is necessary to take a systematic and well documented approach to meet the standards or requirements of the Quality System, particular attention has been given in preparing the Operating Procedure so that it addresses all the major quality issues in the LO comprehensively. It provides useful and practical guidelines to assist the users in identifying and performing the appropriate set of actions for each Department and Section in the LO. This Procedure is not only intended for the company employees, but also serves as a useful guide for those who want to audit the organization on the requirements of ISO 9001-2008. It also focuses on performance standards of the employees in discharging their specific duties and responsibilities. The Procedure is mainly divided into 10 Clauses and each Clause has a number of subclauses. Clause 1 to 6 contain details that focus on the Managing Director’s duties and responsibilities, purpose and functions of all departments in the LO and their performance standards. Sub-clauses under Clause 1 to 6 mainly deal with the activities of the different Sections under each Department, specific tasks and responsibilities of Departmental Manager/Deputy Manager/Assistant Manager and all other personnel in the LO. Clause 7 and 8 describe the function and responsibilities of SLO and the Field Office. Subclauses under these two Clauses contain job descriptions of these two organizations operating under the direct supervision...
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...Administrative Assistant Job Description Job Summary The administrative assistant maintains responsibility for all of e-sonic’s clerical functions. Administrative assistants should possess strong multi-tasking abilities, exemplary inter-personal skills, and the ability to work in a dynamic environment which thrives on change. E-sonic requires their administrative assistants to possess at least a high-school diploma, with some college experience preferred. Experience working in the recording or technology industry is highly desired. (Appendix 2 pg.57) Job Duties An administrative assistant basically: • Answer, screen and transfer inbound phone calls • Receive and direct visitors and clients • General clerical duties including photocopying, fax and mailing • Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors • Resolve administrative problems and inquiries • Open, sort and distribute incoming correspondence Workers Specifications 1. Any one or any combination of the following types of preparation: (a) credit for college training leading to a major or concentration in Business Administration or other fields closely related to executive support functions. (b) two years of work experience as a professional staff member supporting top-level executives in a technology environment. 2. Two years of professional work experience supporting top level executives in addition to the training and experience and experience...
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...Contents……………………………………………………………….… 2 II. Executive Summary ……………………………………………………………… 3 III. Mission Statement ………………………………………………………………... 4 IV. Products and Services ……………………………………………………………. 5 V. Market Summary and Market Needs ……………………………………………...6 VI. Marketing Strategy ………………………………………………………………. 7 – 8 VII. Globalization ………………………………………………………………………9 VIII. Financial Considerations ……………………………………………………….... 10 IX. Financial Plan …………………………………………………………………… 11 X. Swot Analysis ………………………………………………………...…………. 12 II. Executive Summary Roberts Business Solutions offers flexible yet full service administrative assistant services ranging from general correspondence work up to personalized print shop services. Roberts Business Solutions will possess the flexibility necessary to meet the challenges of today’s market. Roberts Business Solutions takes great pride in satisfying individual needs. Roberts Business Solutions will strive to be the premier virtual administrative assistant service in the local Durham, NC marketplace. The clients will have the total experience from start to finish. Not only will the clients receive a great product, they will also be provided with prompt turn around. More companies than ever are considering hiring Virtual Administrative Assistants. Virtual Administrative Assistants can provide the specialized support that both small business owners and top executives need. Virtual administrative assistants are becoming more popular because...
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...Kitchen and Dietetics The kitchen of the Holy Spirit Hospital includes the main kitchen for IPD patients, staff canteen and dietary department. There is a canteen located on the first floor. It is outsourced and not included in the department. It is for visitors. Location- The kitchen is located on the ground floor of the hospital on the east side near the personnel department and the A deluxe ward. Organizational structure and reporting system- Kitchen and dietary in charge is Mrs. Ann D’souza. She is one of the senior dieticians and catering manager and has been working in the hospital since 16 years. She reports to Assistant Executive Director Sister Pushpa. There are on all 4 dieticians. 2 are senior dieticians and 2 junior dieticians. Total kitchen staffs are 35 in number. Duty timings and shifts- |Timings |Dieticians |Number of people | |6 am- 2 pm |Senior |2 | |8 am- 4 pm |Junior |2 | Shift timings for staff- 4. 30 am- 12.30 pm 6 am- 2 pm 8 am- 4 pm 9.30 am- 5.30 pm 10 am- 6 pm 12.30 pm- 8.30 pm Structure layout and size of department- Layout of kitchen |To ...
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...can make and give. She’s not afraid of losing on inconsiderate client if she knows that she’s on the right position. Sales Manager- Responsible in recruiting and training sales staff, setting budgets/targets, liaising with other line managers, reporting back to senior managers. Assistant Restaurant Manager- Responsible for maintaining smooth operations within the dining room and bar open during the restaurant’s hour. Customer satisfaction is her primary goal. When the restaurant manager is not in the restaurant, she is the one who takes place the responsibilities. Account Manager- Account managers often work in the advertising, publishing and telecommunications or even the soft industry. The duties and responsibilities include the calling on clients, assessing their needs, processing the invoices and handling of any client’s questions and suggestions. Account Executive- involves providing an ongoing connection with the clients design to the executive. This may involve acting as the advocate for the client in the company, ensuring that the customer is receiving the care promised at the time the business relationship was established. Purchasing Manager- Evaluate the suppliers based on cost, quality, service, availability, reliability, and selection of variety. They examined the catalogs, commerce publications and directories in order to find the right suppliers. Sales Clerk- Responsible for keeping all the transactions of the restaurant with the other store for their goods...
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...training center for young managers. New hires who needed experience as loan officers or assistant branch managers were assigned here for training. When they reached a certain level of competence, they were promoted out of the branch office. This practice was demoralizing to the less mobile tellers and other assistants, who felt exploited and saw no personal reward in “training their boss.” After some checking with her boss and other people at corporate headquarters, Marsha concluded that it would be impossible to change this program. Her branch was one of those considered to be essential for executive development in Metro Bank. During her first few months on the job, Marsha got to know her employees quite well. She reviewed performance records and met with each employee in the branch to talk about the person’s career aspirations. She learned that many of her employees were quite capable and could do much more than they were presently doing. However, they had never seen themselves as “going anywhere” in the organization. Marsha searched for a unique vision for the branch office that would integrate the needs of her employees with the objectives of the executive development program, and in the process better serve the bank’s customers. She formulated the following strategic objective: “To be the branch that best develops managerial talent while still offering quality customer service.” From this decision flowed a series of actions: 1. First, Marsha declared...
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...Executive Summary This is a business plan for our company, GreenArrow Sdn Bhd, an environmental friendly company, which will be selling hazardous insects’ trap by using recycled material. The purpose of this plan is to provide us a guideline to conduct the business and serves as a reminder to keep the business on track. In Malaysia, the dengue rate has been increasing significantly. In year 2013, more than 43,000 cases were reported, with 92 deaths, up from 35 dead the year before. Mosquito fogging is a common method to eliminate mosquitos but it doesn’t reduce the dengue rate. Our company spotted a great opportunity to conduct a profit making business and yet provide solution to this problem. The solution is our product, LED Mosquito Killer. It can bait and trap mosquito by luring them with heat, light and CO2. The target market can be household, firms, institutions and it can be used in many places such as home, restaurant, hospital, schools and even outdoor by using the USB cable. We are able to source recycled raw material with cheap price and we are planning to distribute the product to wholesaler and retailer. The forecast sales in the first year will be 24000 units. The startup cost will be RM 178,200.00 and the estimated net profit after deducting all expenses will be RM 108,000.00 for the first year. Breakeven can be achieved on 1 and a half year. Our company is looking forward to expand the production by setting up a new manufacturing plant by the end of 2017...
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...4” or “QCF IV” or QCF3 or “QCF 3” or “QCF level 3” or “QCF III” or “Registered manager award” or RMA) (“care manager” or “home manager” or “registered manager” or “branch manager” or “home care manager” or “service manager” or “domiciliary manager” or “dom manager”) and (domiciliary or “dom care” or “homecare” or “home care” or “care agency” or “community care”) and (NVQ4 or “NVQ 4” or “NVQ level 4” or “NVQ IV” or NVQ5 or “NVQ 5” or “NVQ level 5” or “NVQ V” or QCF4 or “QCF 4” or “QCF level 4” or “QCF IV” or QCF5 or “QCF 5” or “QCF level 5” or “QCF V” or “Registered manager award” or RMA) (“live in carer” or “live in manager” or “live-in manager” or “registered manager” or “care manager” or “community manager”) and NVQ “Kitchen Assistant” and (“health care” or “extra care” or “scheme care” or “assisted living” or “supported living”) (Developer or programmer or “software engineer”) and C# and “.NET” and MVC (“security advisor” or “security consultant”) and process ("unit manager" or "process manager" or manager or...
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...Drainflow: Repairing Jobs That Fail to Satisfy Repairing Jobs that Fail to Satisfy Contents Executive Summary 3 Introduction 3 Goal and Recommendations 3 Introduction 4 Background 4 Data Analysis 5 Job Structure and Organizational Design 5 Incentive Structure 6 Hiring Practices 7 Recommendations 7 Job Structure and Organizational Design 7 Incentive Structure 9 Hiring Practices 9 Strategy and Implementation 10 Conclusion 11 Appendix 12 1. Customer Survey 12 When Your Drain Won’t Go, Call DrainFlow 12 2. Original Survey 13 3. Sample Interview Questions for Interview Consistency 13 4. Financial Analysis 14 5. Current Process Map 15 6. Future Process Map 16 7. Current Org Structure 16 8. Proposed Org Structure 17 9. Peer to Peer Award Example 18 Executive Summary Introduction The report focuses on how DrainFlow can improve in three areas: job structure, incentive structure, and hiring practices. The main contents include an introduction to the problems Drain Flow is encountering, analyses of the current business, and recommendations on how Drain Flow can overcome these issues to foster a long-term competitive advantage. Goal and Recommendations The goal of this proposal is to provide recommendations for a new job structure, a new incentive structure, and new hiring practices. The job structure recommendations will allow for more cross training between office workers and service providers. This will enrich all jobs at DrainFlow by adding different tasks...
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...9. Section 6: Human Resources Layla’s Gourmet is a high-end Middle Eastern restaurant that will be owned by Layla Aj-meel. Our management and operations team will be well balanced in terms experience and qualification in different fields of business and in delivering the best cuisines to our valuable customers. Layla’s Gourmet’s, with collective experience between the chief officers, understands the importance of a strong operations and management team. We believe that our success lays in the strength of our operations and management staff. Our operations and management team will be expected to use resources judiciously, abide rules and regulations; operate profitably and most importantly to provide the customers with top quality food and service. Our management philosophy will be based on teamwork, responsibility and mutual respect. We will operate in an environment, which will encourage creativity, diversity, growth and performance. MANAGEMENT TEAM (FRONT HOUSE STAFF) General manager: Our restaurant general manager will be responsible for keeping the units running efficiently and profitably. He/she will have a minimum of 5 years of experience in field of restaurant management and hospitality and also will be a graduate with certified restaurant management diploma. The most important duties of the general manager will be with the efficient overall management of the restaurant, procedures of opening and closing the restaurant, supervising the employees, tracking inventory...
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...Introduction Human Resource is the most important term in world business , HRM deals with the most important asset of an organization- human assset. It is impossible to run a business without employees in an organizaton. Employees are the most valuable resource and HRM ensure the proper utilization and retention of this resource. HRM is the process of managing human asset and nurchuring their talents in the organizations in a structured and thorough manner according to the organizations requirement. This covers the fields of staffing (recruitment & selection) organization,.. training and development, compensation management, performance appraisal management, retention policies, managing employees and employers relation, matching employee expectations with the organizations goal etc.All the functions of hrm is challenging to the managers as their decision is effect on the organizations image even in existance. The function recriuting people includes, job analysis, job discription, matching employee qualification with job requirement, selecting the right person, orientation and determining the pay structure compared to the standerd etc. The term training and development requires need assessment to train them, updated emplyees with the technological advance. Training is also necessary for the individual development and progress of the employee, which motivates him to work for a certain organization apart from just money. A performance management process sets the platform...
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...Repairing Jobs that Fail to Satisfy Contents Executive Summary 3 Introduction 3 Goal and Recommendations 3 Introduction 4 Background 4 Data Analysis 5 Job Structure and Organizational Design 5 Incentive Structure 6 Hiring Practices 7 Recommendations 7 Job Structure and Organizational Design 7 Incentive Structure 9 Hiring Practices 9 Strategy and Implementation 10 Conclusion 11 Appendix 12 1. Customer Survey 12 When Your Drain Won’t Go, Call DrainFlow 12 2. Original Survey 13 3. Sample Interview Questions for Interview Consistency 13 4. Financial Analysis 14 5. Current Process Map 15 6. Future Process Map 16 7. Current Org Structure 16 8. Proposed Org Structure 17 9. Peer to Peer Award Example 18 Executive Summary Introduction The report focuses on how DrainFlow can improve in three areas: job structure, incentive structure, and hiring practices. The main contents include an introduction to the problems DrainFlow is encountering, analyses of the current business, and recommendations on how DrainFlow can overcome these issues to foster a long-term competitive advantage. Goal and Recommendations The goal of this proposal is to provide recommendations for a new job structure, a new incentive structure, and new hiring practices. The job structure recommendations will allow for more cross training between office workers and service providers. This will enrich all jobs at DrainFlow by adding different tasks, autonomy...
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...Over the past three months, I've noticed several changes in the office: tardiness, downtime, increased cost due to overtime, poor work quality, and break time vaariances. These changes seem to be a direct result of jessic's medical leave. The current team support model is one secretary for every two executive member: Jack Snyder supports Ralph Alane and Jessica Hilo, while Ruth Disselkoen supports Samuel and Frank Daley. The only difference between the two teams is Jack's team has a full time assistant, while Ruth's team has a part-time assistant. Since Jessica's workload has been temporarily assigned to Ralph and Frank Daley, it has created a workload imbalance. Ruth has now been taking shorter breaks and using overtime to complete her work, however, her quality of work has declined. Jack , on the other hand, has been finishing early, taking longer breaks and coming in late a few times per week. Neither of their actions is in the best interest of the team. To mitigate the current problems, I will be making some changes to the current workflowl. First, Frank should identify Jessica's accounts and keep them separate from his normal workload. Then, he should complete Jessica's work first; this way jack can process the information in the afternoon. Ralph, on the other hand, should complete his normal tasks first and delve jessica's work afterward. Jack should complete Ralph's assignments in the morning and receive additional work from Frank in the afternoon. If he finds himself with...
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...Health Care Policy The Patient Protection and Affordable Care Act (PPACA) signed by President Obama in 2010 will bring about changes to the health care system that affect every American. The PPACA ensures access to affordable health care with a focus on cost containment and enforcing quality of care for those who seek services. According to a Congressional Budget Office budget report the PPACA will cost tax payers an estimated $900 billion and provide coverage for more than 94% of the population who is eligible for services. The PPACA addresses several key areas quality, affordable health care, public programs, improvement to quality and efficiency, prevention, public health improvement, workforce, transparency and integrity, access to innovative therapies, community support services, and revenue provisions (Democratic Policy and Communication Center, n.d.). These areas will affect millions of individuals at some level when accessing health care. The accessibility to quality health care will benefit those individuals who presently cannot obtain health insurance or afford some type of health care coverage. Coverage alone does not make for a healthy nation and help to contain cost. The PPACA addresses the need for prevention and improvement in health care and public health. Title IV: Prevention of Chronic Disease and Improving Public Health addresses some of these needs. Health care professionals can the nation understand how certain diseases can be prevented and...
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