...THE CHANGE TO DIFFERENT STORES AND THE STRESS IT HAS CAUSED Table of Contents Table of Contents 3 EXECUTIVE SUMMARY 4 1. INTRODUCTION 5 2. EVALUATION OF FACTORS IMPACTING EFFECTIVE IMPLEMENTATION OF CHANGE 5 3. CRITICAL EVALUATION OF CHANGE MANAGEMENT MODELS 8 4. CHANGE MODEL TO USE FOR ORGANISATION 10 5. CONCLUSION AND RECOMMENDATIONS 12 REFERENCES 13 EXECUTIVE SUMMARY The management of change in organisations is important in order to be able to implement change effectively. There are different change management models that can be utilised in implementing change in organisations with the different models having their advantages and disadvantages. Examples are Kotter's eight-step model and the CIPD's stress management model. The recommendations for M&S in Durham to improve the performance of the stores are as follows: Follow the 8-step Kotter model as the framework for change implementation. Involve the employees in the discussion of the changes and define the timing of the process pre- and post-implementation. Communicate to the wider employee group the approach being taken and the involvement of selected employees in the change management. These key recommendations are designed to support an effective implementation of change management. 1. INTRODUCTION This report provides an understanding of the factors impacting effective implementation of change. Marks and Spencer is undergoing a change in one of its...
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...and the School-to-Prison Pipeline. Teacher Education and Special Education,35(4), 309-319. doi:10.1177/0888406412453470 This article discusses the best practices in school staff development in an attempt to change school management and discipline practices. It explains that changing school culture and replacing it with systems that supports youth development and minimizing punitive, ineffective responses to behavior problems in challenging, but not impossible. Also, the article touches base on areas discussing: The importance of providing effective staff development, professional learning communities, the Denver plan: a model for three-tiered staff development,...
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...of basic research? and Will such a quality evaluation theory have a reasonable probability of introducing legitimization into caring science? On an ethical level, this study introduces a meaningful interaction inspired by social demands and is linked to the concept of research justification. Legitimization turns from an abstract idea to an achievable entity by an act. The act of evaluation has the likelihood of delegating legitimacy and empowers the foundation of caring science, which in turn will become a cornerstone of nursing. At this stage there is no intention to develop an evaluation theory, rather to create a meaningful discussion for the future development of an ethics-based theory.2. Watson's caring science as a framework for exploring the experience of the act of praying... 30th Annual International Association for Human Caring Conference, Chapel Hill, North Carolina~The Carolina Inn~April 6-9, 2008.(1992) attributes of caring, the survey’s questions were designed to explore the usefulness of the portfolio as a personal expression of living caring. Results revealed study participants strongly agreed or...
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...Creativity Introduction: Interestingly, more than half of the life altering technologies and innovations came into being in the past 200 years (Albery & Yule, 1989). Like human beings, organizations too have experienced the impact of changes brought about by new innovations. If organizations don’t adapt then they would be replaced by other organizations therefore, resource utilization in the most creative possible way is essential for the survival in the ever-changing environment (Hitt, 1975 p.284). Stress on creativity is more now for two reasons; (1) the product life cycles has shrunk and organizations are juggling a number of products in their hands therefore, William & Yang (1999) concluded that “todays workers must adapt quickly as they switch from performing one specialized task to perform another equally specialized task”(p.375). (2) Especially in the private sector companies, in order to be more competitive innovation is required in terms of processes, products, services and practices. Janzen (2000) suggested that “after the age of efficiency in the 1950s and 1960s, quality in 1970s, 1980s and 1990s, we now live in the age of innovation” (p.3). Literature Review: creativity: Creativity is one of the most important factors in success of an organization by improving the operational efficiencies of the work processes (Herbig and Jacobs, 1996). According to Oldham and Cummings (1996) employees perform creatively in organizations when they suggest “products...
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...attempted to study the aspect of e-CRM deployment in 11 Indian banks (34 branches) with specific reference to banks in Pune and Mumbai. The study has been conducted in a sectoral comparison of public, private and cooperative banks. The study has contributed to the body of knowledge by suggesting a conceptual framework – PCM-PPT framework which is a result of quantitative and qualitative analysis of responses by bankers and e-CRM consultants. Keywords: e-CRM, Relationship Marketing, McCall’s Quality Factors 1. Introduction Customer relationship management (CRM) is that part of an enterprise’s business strategy that enables the entire enterprise to understand, anticipate and manage the needs of any current and potential customers. CRM is not an event or a technology, or even an application or a process. Ideally, CRM is a comprehensive strategy that integrates all areas of business that touch the customer – though mainly, it is limited to marketing, sales, customer service and field support — through the integration of people, process and technology. Motivation behind the Study According to I-L Wu and K-W Wu (2005) approximately 60% of the web-based...
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...Organisational Change Management Name Institution Course Date Organisational Change Management Introduction Currently, the economic pressures and changing political priorities allow the need for organisational change in the public and private bodies (Bauer, 2008). However, carrying out changes in an organisation is a complex process that can lead to negative and positive outcomes, thus it is important to concentrate on accessible evidence that would make the process effective and efficient. Change is considered a multi-level phenomenon. There is a gap on the literature regarding to management change in administration perceptive. Management literatures provide a number of cases of sectorial and organisational in the public sector (Sminia and Van, 2006). This indicates the relevance of exploring a number of literatures to determine the nature and range of evidence that is based on the change within public sector. This paper establishes an exclusive literature review that will provide evidence related to organisational management change (Fernandez and Rainey, 2006). This paper will explore some examples of organisational change, factors that leads to resistance to change before looking at the psychological contract concept of change. The paper will also set out research on sustainability of change and psychological change theories before concluding by exploring a number of literatures to determine in detail information on management change. Due to the technological development...
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...CASE 7 CHICK-FIL-A: BIRD OF A DIFFERENT FEATHER STRATEGY MANAGEMENT COMPETIVENESS AND GLOBALIZATION, CONCEPT AND CASES BY 02/23/2016 Executive Summary. This case analysis evaluates Chick-fil-A. It is designed to show the Strength, weakness, opportunities and threat. It delineates how the founding principles have guided the company over the years, and how it has responded slowly to change over the years. CFA has grown to be a force to reckon with in the industry with strength in customer experience and sandwich trademark. However, the emerging markets, social changes, economic issues and intense rivalry will continue to pose threat to this strong cultured company. At the end of the case analysis, we would have been able to devise possible solutions for the present and future times. Background. The story of Chick-fil-A will be incomplete without the man who turned a dwarf house into a giant brand. Samuel Truett Cathy was born in 1921 into a religious family and in fact was named to honor a Baptist evangelist. These factors would plan a significant role in Cathy’s life. At an early stage, Cathy developed entrepreneurial skills; he delivered papers and sold Coca cola and helped with the meals. And at the age of 25, he and his brother opened their first restaurant- Dwarf House. Cathy soon realized he could prepare chicken faster and insert between two buns. He went ahead to trademark the name Chick-fil-A borrowed from the then steak fillets. Cathy explored expansion...
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...available around Zimbabwe with planned schedules. In Zimbabwe there are natural attractions like Chinhoyi Caves, also man-made attractions like the Lake Kariba and cultural attractions like the Great Zimbabwe Ruins. Zimbabwe has the iconic attraction which is the Victoria Falls. Some attractions are designed for tourism purposes for example galleries, museums. Other attractions are designed for events like for arts (HIFA, music concert), business (carnival, sanganai expo) and some are designed for culture like cultural villages. Accommodation in Zimbabwe...
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...Generic Strategy which will be followed by an overview of the VRIO model and conclude with looking into the croups portfolio with the Boston Consulting Group (BCG). According to Johnson et all described in their book Exploring Corporate Strategy, ”A business model describes the structure of product, service and information flows and the roles of the participating parties” For example a it is how the description of raw material is being converted to a final product and transferred to the final consumer. SWOT Analysis SWOT analysis is a tool that helps us develop strategic development by creating strategic options and evaluate future planning. This is achieved by identifying and analyzing the most important issues in a company’s environment as well as the strategic capability of an organization. Strengths: * Innovation is one step that Tata has advantage because, the lot of companies the group has helps each other and makes it easier to develop. * Resources are easier to being accessed due to the fact that Tata has a wide range of companies in their portfolio that generate money. * Capabilities are gathered within the group as high flyers are all part of Tata’s employees, highly motivated and highly trained personnel. * Tata’s employees are its culture ambassadors as they all hold pride in them self to be loyal to their company, they feel dignity to be working for Tata and they maintain the social responsibility character passed on to them by...
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...RMIT International University Vietnam Bachelor of Business (Accountancy) Assignment Cover Page | Subject Code: |ACCT2163 | | | | |Subject Name: |Accounting Theory | | | | |Location & Campus (SGS or HN) where you study: |RMIT Vietnam | |Title of Assignment: |Individual assignment | | | | |Student name: |Pham Thanh Huong | |Student Number: |S3275153 | | | | |Teachers Name: ...
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...Organisational Change – A literature Review Introduction Organisations are changing faster and the change is inevitable in the modern world. Business leaders have identified that the business growth would be the top priority in the post financial crisis and one of the critical factors for this growth is the capacity for a change of their people. However, it also says that a major drawback for Organisational change would be the inability or limited capability of the leaders to manage the Organisational change (IBM Business Consultancy Services 2004 cited in Karp 2004). Mullins, 2002 also suggests that managing the Organisational change is of paramount important to organisations today. This literature review (during the period 2000 and 2012) examines the organisational change and the purpose is to recognize the OC with the key challengers faced by change leaders whilst identifying the drivers for change. The following issues i.e. that the skills that: 1) a change leader would require to take part in change management programs and to develop new ways of approaching organisational change, 2) directly transfer across various contexts 3) are required for OC, but not evident in the literature are being discussed in detailed in this document. Finally the document shows how the each skill will be used to counter the challenges faced by the leaders and how they would be helpful to drive a change. Skills required to take part in change management programs Emotional...
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...2013 | Shauna Lennon, Denise Mc Gahan, Jessica Byrne, Elizabeth Mc Entee, Siobhan Kearney, Sandra Sharpe | How can Tesco manage effectively strategic change? | How can we manage effective strategic change? According to Eric Douglas ‘The process of strategic change management involves developing an innovative vision for where the company needs to be, and then developing and equally innovative path for achieving the goal.’ (Douglas E, 2010) Many different theories have been developed in order to give a greater understanding of strategic change and how to manage it. These include Force Field Analysis theory, the Change Kaleidoscope approach and the Cultural Web approach. These theories help to give an understanding of the link between strategy, dimensions of corporate culture and managerial action. ‘Force Field Analysis provides an initial view of change problems that need to be tackled by identifying forces for and against change’ (Johnson G, 2011, p. 469) Kurt Lewin created this analysis in the 1940’s as a tool for his social psychologist work however it is now used within businesses as a method for making and communicating decisions. (Force Field Analysis , 2013) You use the tool by listing all of the factors (forces) for and against your decision or change. You then score each factor based on its influence, and add up the scores for and against change to find out which of these wins. (Force Field Analysis , 2013) This is carried out by starting and completing a diagram...
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...ORGANIZATIONAL CULTURE ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR: A THREE-SECTOR STUDY Jagannath Mohanty, Institute of Management Technology, Nagpur Bhabani P Rath, Berhampur University, Berhampur ABSTRACT In recent years, the employer expectations have witnessed an upward surge, in anticipation of certain discretionary behaviors out of their employees, which fall beyond the purview of workplace requirement and reward systems. All this apparently is to ensure long service periods and bring out the ‘Organizational Citizen’ within the employee in the organizational context. The present paper is an attempt to examine and investigate the extent of impact that a given Organizational Culture has on Citizenship Behaviors of the employees in an Organization. The study examines the impact of select Culture variables on Organizational Citizenship Behavior across three dominant Organizations representing three sectors of the economy namely, Manufacturing, and Information Technology & Banking. The paper specifically aims at establishing a cause effect relationship between dominant Organizational culture characteristics on Organizational Citizenship Behaviors. JEL: M10; M14 KEYWORDS: Organizational Culture, Organizational Citizenship Behavior, Correlation INTRODUCTION A substantial amount of attention has been paid to the concept of organizational culture in the past several years (Cameron & Freeman, 1991). Likewise, the subject of organizational culture has been considered as one...
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...delivering service quality to the Hilton Group. “The principles of HRM today are people-first, high-performance and high-commitment” RDI (2012) Module 8, Managing the Human Resources - Introduction "Human resource management is responsible for how people are treated in organizations. It is responsible for bringing people into the organization, helping them perform their work, compensating them for their labors, and solving problems that arise" (Cherrington, 1995, p. 5). HRM can also be considered as a strategic and comprehensive approach to managing people and the workplace culture and environment. The Effective use of HRM enables employees to contribute effectively and productively to the overall company direction and in so doing achieve competitive advantage. Every organization business strategy is driven by numerous factors. Some of these may include external market factors, organizational factors which may include core competence and also people focusing factors. HRM must be explicitly aligned to support the organizations strategy in order to achieve success. In today’s fast grown organization, every successful company should pay utmost attention to HRM and its effective role. In paying attention to HRM, we focus on people, where people are said to be the most valuable resources. In this case we will see the effective role HRM played in attaining the needs of the developing, this changing organization, Hilton Group plc. In todays business economy organizations are becoming...
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...Innovation and Change This chapter explores how organizations change and how managers direct the innovation and change process. First we look at the forces driving a need for change in today’s organizations. The next section describes the four types of change technology, product, structure, people—occurring in organizations, and how to manage change successfully. The organization structure and management approach for facilitating each type of change is then discussed. Management techniques for influencing both the creation and implementation of change are also covered. The final section of the chapter looks at barriers to change and implementation techniques managers can use to overcome resistance. The Strategic Role of Change If there is one theme or lesson that emerges from previous chapters, it is that organizations must run fast to keep up with changes taking place all around them. Large organizations must find ways to act like small, flexible organizations. Manufacturing firms need to reach out for new, flexible manufacturing technology and service firms for new information technology (IT). Today’s organizations must keep themselves open to continuous innovation, not only to prosper but merely to survive in a world of disruptive change and increasingly stiff competition. There are three types of change: 1. Episodic change 2. Continuous change 3. Disruptive change Stages of Disruptive Innovation Strategic Types of Innovation and Change Managers can focus on four...
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