...Business Failure Analysis LDR 531/Organizational Leadership Business Failure Analysis Businesses are created with the intention to be successful, achieve goals, and create profits. The continuity of business success depends on the capability to forecast changes on markets and economies, and create a plan to adapt to change, if management failure to forecast changes, the business welfare will be unstable. Blockbuster was a leader on the movies rental business, and failure to reinvent as company, leading to failure. Business Failure Analysis determined Blockbuster’s vision and mission, indicators of the business failure and success from research, how organizational behaviors lead company’s failure, and how the role of leadership, management and culture of the organization in business failure. Business Failure Analysis explained techniques that Blockbuster must used to prevent the impending failure, identified potential barriers during the change process, evaluated the power and political issues within the organization, and described the steps followed to implement the organizational change based on John Kotter’s 8-step plan for implementing change. BUSINESS FAILURE ANALYSIS Blockbuster Inc. was an American-based home movie rental provider, and at its peak in the 2000’s had up to 60,000 employees and more than 9,000 stores. Companies objectives were achieved, become number one movie rental provider in United States of America, and spread their branch thru the world with...
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...Failure is a necessary part of life that plagues us all. It comes at the best of times to tear us off the top of the world. However, to be without failure is to be without character. Failure is the hand that molds our personality and our world. For me, being young feels like possessing invincibility and all it took for that feeling to be taken away was a concussion. It is kind of ironic that the injury that affected me was inflicted while playing my favorite game, soccer. In September of 2014, while playing in a game, I received a blow to the head from a rival player that resulted in a rather obstinate concussion. Afterwards, I felt like a failure: a feeling I despise. I could not physically exert myself without a headache and lightheadedness as the result or even regularly attend school and participate in classes due to regular migraines. I begrudgingly had to drop my Calculus 251 class and my Chemistry 104 class. My schedule shrunk from full to half, and I felt like I could not be successful anymore. Somehow, I got through the school year without failing a single class. Granted, some of my grades were not...
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...Failure can often find itself as a difficult thing for many to accept as some view failure as a sign of weakness. I have always been a firm believer that what matters most is not if you get knocked down, but whether you get back up. From my time as a resident assistant, I have had my successes, but I have also experienced failure. One failure that I believe was distinct for my growth as a resident assistant dealt with an unbefitting call that I made to the Head of Hall on call while on duty. In the beginning of my resident assistant career while on duty one night, I found a stolen dish from the Schott Dining Hall, covered in a dried substance, in a stairwell. Unsure of the exact protocol for a situation such as this aforementioned one, I called...
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...process selected. A process that is not so large and complex is preferred to a large and complex process. For example, select ‘prevention of pressure sore’ instead of ‘pressure sore’ as a process to evaluate with FMEA. This is because evaluating pressure will involve causes, prevention, treatment and risks factors. Step 2: Recruit a multidisciplinary team. The team should include everyone that is involved in the process. All team members do not necessarily have to follow the process through the entire analysis. It is possible that a particular team member is only involved in a small, but crucial aspect of the process. For example, in the case of pressure sore, special mattresses in addition to turning and repositioning are needed for effective prevention of pressure sore in bed ridden patients. It will be necessary to have a representative of the vendor supplying mattresses as a part of the team. In this case, the vendor representative may not have to be involved in the entire analysis Step 3: The team meet together to list all the steps involved in the process. This is where every steps of the process is numbered and should be as specific as possible. This is not a rushed through step. It may not be possible for the team to achieve this step in a single meeting. The team may have to meet several times to complete this step depending on the complexity of the process. Using such tool as flowchart will be helpful in outlining the steps. For this step 3 to be deemed perfectly...
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...Analysis of a Webpage of the Kidney Failure Internet has grown rapidly into an immense information source. Internet resources can be used as a patient education tool and they offer the opportunities for personal interaction. Instead of following health advice and instructions passively, internet tools allow people to maintain their physical well-being actively by providing updated health information, user friendly activities, and support groups (Rankin et al., 2005). 64% of the 113 million internet users in America have searched for medical information. (as cited in Rankin et al., 2005). Many health professionals concern that the internet resources can be potentially negative by spreading misinformation (as cited in Rankin et al., 2005). However, only scant research supports this concern, and other research shows that the overall accuracy of the health information on internet is good (as cited in Rankin et al., 2005). This paper is to analyze MedlinePlus, one of the patient education websites, using Fry Readability Formula, SAM (Suitability Assessment of Materials), and the guidelines that Rankin, Stallings and London (2005) suggest. MedlinePlus contains countless pages of health information including diseases, interactive health tutorials, games, medical dictionary, and videos. Therefore, analyzing one of the vast amounts of pages will have limitation to generalize the whole website. This analysis can be considered as an example. Because I work in the renal unit, and most...
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...GS1145 Bendall Analysis 3.1 Jason’s Problem Solving By: The root of Jason problems is, Jason failed to put forth an effort, to learn the material needed for class, after he had counted his instructor off as lacking the skills it takes to properly teach the class. Once Jason realized his instructors way of teaching the material was not good for him to understand, he should have addressed his instructor, to let his instructor know. He should of approach his instructor in a respectful way and in a timely manner. He could have let the instructor know then that he is having trouble with the assigned material. Jason also should have made sure he used all of the allowed time in lab to complete his lab work. He doesn’t know if attending lab would have helped him gain a better understanding or not, if he didn’t stay the complete lab time assigned. Jason needs to understand that we will come across people and instructors throughout his whole life that he may not understand but that doesn’t mean he don’t have to take the time out to see how he can still learn from that person or situation. Jason’s instructor shouldn’t have waited till close to end of the semester to talk with Jason. If his instructor would have come to him early and told him that she was concerned that he wouldn’t be able to pass due to not turning in labs, they could of came up with a way to help him. They would have been able to come up with the root of why he is having a difficult time completing...
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...Human Factors Analysis and Classification System Abstract As aircrafts become more reliable over the years, humans have progressively become more of a causal factor in aviation accidents. Thus, being able to analyze an accident from a human factor perspective is of paramount importance. However, a proper framework of accident analysis is necessary to address the complex and often nebulous nature of human error. The Human Factors Analysis and Classification System Maintenance Extension (HFACS-ME) is one such framework that serves as an accident investigation and data analysis tool. This article will analyze how HFACS-ME is used from an applied perspective and demonstrate its utility using case studies. Human Factors Analysis and Classification System Maintenance Extension The Human Factors Analysis & Classification System (HFACS) was originally developed to analyze and classify human errors and other factors contributing to aviation incidents. HFACS combines features from Heinrich’s “Domino Theory” and Edward’s “SHEL Model” as well as Reason’s model to uncover factors that contribute to accidents (Schmidt, J. Lawson, D., n.d.). The Maintenance Extension of HFACS termed HFACE-ME was created to address aviation maintenance related incidents and facilitates the recognition of defective or absent defenses at four levels namely, Unsafe: Management Conditions, Maintainer Conditions, Working Conditions, and Maintainer...
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...IT Project Implementation Failures Nicole Abbott Irene Augusto Carmen Chavez-Angulo Daniel Lucas Jamie Rossignol Health Care Information Systems / 483 February 15, 2016 Ricky Delatte IT Project Implementation Failures What is the typical IT implementation process? What are the roles and responsibilities involved in system implementation? How did the process described in the case study fail to include the fundamental activities identified in Ch. 8 of Health Care Information Systems? The process that was used regarding the Memorial Health System case was not thought out properly. In this case study, the fundamental activities that were not included are workflow and analysis of the system. One thing that the organization failed to do was to review and evaluate the current system before they tried to implement a new one. To determine what would have been needed, they should have had employees sit down and analyze to make it easier. An analysis of the system is one of the most important things that need to be done. The eight hospitals that had launched this new system had started it on the same day. Like everything else, new systems always have flaws. The failure to analyze lead to the lack of end-user training which made the requirements that were missed more obvious. Even though they did an analysis, it wasn’t a proper one. Doctors and nurses could not log on to enter their orders which lead to patients waiting for their medication and tests. Ch. 16 of Health...
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...them can help business win back the customers and reestablish the relationship on firmer ground. Lessons * Business doesn’t act on customer defections as many companies aren’t really alarmed by customer defections. Customer defection is often hard to define and is extremely hard to uncover the real root cause. Analyzing failures can be hazardous to careers and is an unpleasant study. Companies don’t understand the relationship between customer loyalty with the cash flow and profits. * In general, the longer a customer stays with a company, the more that customer is worth. Long term customers have no start-up cost and are more profitable than new customers Business fail to focus on value creation which increases the defections from the loyal customers. A climbing defection rate is a predictor or a diminishing flow of cash from your customers. Executives focus heavily on customer satisfaction-surveys but these surveys have weakness and are imperfect. Instead they need to find how many satisfied and existing profitable customers they can keep. * People in organizations need to focus on failure analysis. More can be gained by studying business failures rather than on business successes. Some customer defections can be easier to spot than others. Some defections can be partial. A customer can buy some equipment, some service from other suppliers, and these fractional...
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...the probability of success (Reliability=1-Probability of Failure), as the frequency of failures; or in terms of availability, as a probability derived from reliability and maintainability. Maintainability and maintenance are often defined as a part of "reliability engineering" in Reliability Programs. Reliability plays a key role in the cost-effectiveness of systems. Reliability engineering deals with the estimation and management of high levels of "lifetime" engineering uncertainty and risks of failure. Although stochastic parameters define and affect reliability, according to some expert authors on Reliability Engineering (e.g. P. O'Conner, J. Moubray[2] and A. Barnard,[3]), reliability is not (solely) achieved by mathematics and statistics. "Nearly all teaching and literature on the subject emphasize these aspects, and ignore the reality that the ranges of uncertainty involved largely invalidate quantitative methods for prediction and measurement." [4] Reliability engineering relates closely to safety engineering and to system safety, in that they use common methods for their analysis and may require input from each other. Reliability engineering focuses on costs of failure caused by system downtime, cost of spares, repair equipment, personnel, and cost of warranty claims. Safety engineering normally emphasizes not cost, but preserving life and nature, and therefore deals only with particular dangerous system-failure modes. High reliability (safety factor) levels also result...
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...Most executives believe that failure is bad to learn from mistakes - just Ask people to reflect on what they did wrong and exhort them to avoid similar mistakes in the future X Failure is not always bad Learning is not straight forward * require to effectively detect and analyze failures; context-specific; go beyond superficial * > need to throw the old cultural beliefs and stereotypes of success & failure The blame game Old cultural belief: admitting failure = take the blame —> no psychological safety X a false dichotomy √ a culture that makes it safe to admit failure can coexist with high standards for performance. - why? the pic shows the causes of failures It is hard to find real blameworthy actions * e.g. Inattention - caused by lack of effort vs manager’s arrangement In many organizations, 2%-5% of failures detected by managers are truly blameworthy, but 70%-90% are treated as blameworthy. Not all failures are created equal 1.Preventable failures in predictable operations mistakes in processes and routine operations * ususally caused by inattention, lack of ability * Solution: 1.Checklist * 2.Toyota production system - build continual learning from tiny failures 2. Unavoidable failures in complex systems Often caused by uncertainty of work - combination of needs , people and problems never occurred before * e.g. emergency room in Hospital; start-up; complex system- nuclear power Can be averted...
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...The Service Industries Journal Vol. 29, No. 12, December 2009, 1779–1796 Service failures and recovery strategies of chain restaurants in Taiwan Chen-Tsang (Simon) Tsaia and Ching-Shu Subà a Division of Hospitality Management and Education, Department of Human Development and Family Studies, National Taiwan Normal University, Taipei, Taiwan, Republic of China; b Department of Food & Beverage Management, Jinwen University of Science and Technology, Taipei, Taiwan, Republic of China (Received 27 July 2007; final version received 26 September 2007) This study utilised the critical incident technique to study service failure and recovery strategies in chain restaurants. A total of 431 incidents were collected and classified. The analytical results identified the most common categories as being service failure and recovery strategy. It also demonstrates that consumers were unable to recognise high-quality service and high-consistency products in chain restaurants. Additionally, appropriate recovery strategies were proposed to assist restaurateurs in reducing service failure. A number of conclusions and recommendations regarding practice and future research are made. Keywords: service failure; service recovery; recovery strategy; chain restaurant; critical incident technique Introduction Modern customers are very demanding and have easy access to diverse information channels. Customer demands for value create a strong focus on a combination of quality, fair...
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...Week Five Failure Analysis/Change Strategy Deirdre Martin-Banks, Claudia K. Elizondo, Hana Habbal, Aisha Lawson, Elizabeth Walton, and Erika Williams MGT/521 August 9th, 2015 Dr. Arny Bereson Introduction Analyzing and comparing the organizational strategies of different businesses operating under the same circumstances can help in understanding the factors that affect the success or failure of a business. Team A indentified as an organization that managed to succeed, and Borders Books as a business that failed during the past few years. This paper examines each company by analyzing each of their structure, culture, strategies, and behavioral theories, and creates a change strategy for Borders Book to save the company assuming the failure did not take place yet. Part One A- Southwest Airlines Objective, Mission, and Vision Southwest Airlines was founded in March 15, 1967 by Rollin King and Herb Kelleher, ("About Southwest"). They wanted to start a different airline that advocated for the people. Their objectives were to get passengers to their destinations when they wanted to be there and for the lowest fare possible. From these objectives grew a successful company that passengers and employees alike will agree, advocates for them. The mission to customers then aligned with these objectives and became, “dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride, and company spirit, ("About...
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...Case Analysis: “Retail Internationalization: Gaining Insights from the Wal-Mart Experience in South Korea Southern States University Mauricio Antunes Alvarenga Peggy Bilbruck 07/20/2014 The Case Analysis brought one of the most important business failures of the history, when the world’s giant retailer company faced a huge fail attempting to establish their own model business in South Korea. Wal-Mart simply applied their own and very well-known way of management in a foreign country, without paying attention on the local culture and costumes. A list of reason speculate the reason of this withdraw of Wal-Mart in South Korea. One of them was the Distribution, despite the fact that in America, Wal-Mart likes to be located a little away from the cities, probably they want costumers to think that to shop at Wal-Mart as a family program, where you spend the whole day shopping with your kids and relatives, but not South Koreans. They are accustomed to buy in places nearby and come back a couple times every week. The product mix was another; South Koreans like to see local products and local produces on the shelves. Pricing and promotion were the last reason for the failure, Wal-Mart tried to use the same sales strategies and low prices to seduce the South Koreans, but that was not enough. In the 21st century, I believe that any business can succeed globally, the company just have to respect the local culture, like McDonald’s, the giant fast-food chain have a different menu across...
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... Supposedly, during the acclimatization exercises, the climbers should take time to get to know each other, learn their responsibilities as a team build their confidence and trust to their teammates, instead they were doubting each other whether they could rely own their team member during difficult times. That also might cause this tragedy, which is lack of trust towards team member. One of the potential causes of the tragedy was overconfidence. Overconfidence occurs when leaders believe that their experience, abilities, skill, or maybe even luck, will allow them to overcome any challenge they face. Research has shown that such overconfidence can lead to poor decision making as leaders substitute their own personal skill for careful analysis of the situation and planning. Hall, in particular, may have been prone to overconfidence. He had reached the summit four times and had guided 39 clients to the top of Everest. Therefore, he taught that he can manage all his clients during the climbing. Other than that, the pride of each team leader also prone to this tragedy. The competition between Hall and Fischer's guiding companies may have led to Hall's decision not to turn back on May 10 after the pre-decided time for summiting of 2:00...
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