...Air Cargo Management-13 Yoon Seok, Chang School of Air Transport, Transportation & Logistics, KAU Email: yoonchang@kau.ac.kr 1 Why Use 3PL’s? • Save time – Don’t need to invest in: Trucks, Training, Development • Narrow your focus – Allows you to focus on your strengths • Reach more customers more effectively – Can ensure delivery times – can help a company run leaner Types of 3PL Providers • – – – – • Transportation Based Services extend beyond transportation to offer a comprehensive set of logistics offerings. Leveraged 3PLs use assets of other firms. Non-leveraged 3PLs use assets belonging solely to the parent firm. Examples: FedEx Logistics, UPS Logistics Financial Based – Provide freight payment and auditing, cost accounting and control, and tools for monitoring, booking, tracking, tracing, and managing inventory. – Examples: Cass Information Systems, CTC, GE Information Services, FleetBoston Types of 3PL Providers • Warehouse/Distribution Based – Many have former warehouse and/or distribution experience. – Examples: Exel, Caterpillar Logistics, IBM • Forwarder Based – Very independent middlemen with forwarder roles. – Non-asset owners that provide a wide range of logistics services. – Examples: AEI Types of 3PL Providers • Information Based – Significant growth and development in this category of Internet-based, business-to-business, electronic markets for transportation and logistics service Levels of Outsourcing • Transactional...
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...FedEx Video En el vídeo se observa que FedEX utiliza un sistema de información para la administración de la ogística requerida para a operación, dentro del que se incluyen subsistemas para: 1) Rotulación de paquetes (por peso, tamaño, origen, destino, remitente y demás datos relevantes), 2) Selección y ordenamiento por destinos, 3) Despacho, 4) Diseño de rutas de distribución aéreas y terrestres, 5) Monitoreo de aeropuertos y vías de transporte, 6) Monitoreo del clima y 7) Entrega y recibo a satisfacción. Los sistemas que no se muestran pueden ser utilizados por FedEX a través de diferentes dispositivos electrónicos y satelitales que permitan crusar u¿información de diferente tipo para la toma de decisiones y para procurar la eficiencia en la operación de la empresa. El proceso de envío de FedEX puede hacerse más eficaz y contribuir al mejoramiento del comercio electrónico en la medida en que sea muchos más automatizado y se minimicen los tiempos de entrega. http://www.termpaperwarehouse.com/essay-on/Case-1-How-Fedex-Works-Enterprise/144567 Caso 1: ¿Cómo funciona Fedex: Enterprise System En: Negocios y Administración Caso 1: ¿Cómo funciona Fedex: Enterprise System Federal Express fue una de las primeras empresas de transporte express para obtener los beneficios de la tecnología. Ya en 1978, sólo cinco años después de que comenzó sus operaciones, la empresa pionera en el primer centro de servicio al cliente automatizado. Para proporcionar el paquete en tiempo real...
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... 1. Fedex Weblogs 2. Fedex on Youtube 3. Fedex on Facebook 4. Fedex on Twitter 1. Conclusion and recommendations Introduction: Federal Express (FedEx) is one of the worlds leading transportation companies. In today's globalized economy goods need to be moved from one end of the world to the other just as fast as emails are sent and received. However, unfortunately this is not possible and it is FedEx’s job to deliver packages and goods as fast as possible in order to satisfy its customers. In order to do this the company prides itself on having some of the most technologically advanced systems in the transportation industry, which allows them to move goods faster, and more reliable than its competitors. The company has always valued technology; in 1975, just five years after it was founded it pioneered the first automated customer service center. Having such a vast portfolio of operating companies, FedEx Ground is the topic of concentration throughout this report. FedEx Ground has a purple and Green FedEx logo. A leader in small-package ground shipping, offering their services to business and residential customers throughout the U.S and Canada. With their efficient use of technology they can move goods around the U.S overnight or up to 7 business days. However, they can ship goods cross border Between Canada and the U.S in 2-7 business days – also the case for all Canadian shipments. The major technological aspects of FedEx Ground will...
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...Chapter 1: Case Study Using Information Technologies At Federal Express Tyrone K. Phillips Wayland Baptist University Fall 2013 MISM 5306 VC03 Abstract Technology alone is enough to ensure high quality customer service because customer service is the provision of service to customers before, during and after a purchase is made. With technology customers are able to receive fast and convenient service by using the internet, cell phones, computers etc. According to Turban et al. (2002), “Customers service is a series of activities designed to enhance the level of customer satisfaction-that is, the feeling that a product or service has met the customer expectation.” Customer service can make or break a company therefore it is important in order for the organizations to make a profit and be successful. If an organization has good customer service it will build a positive reputation which results in increase sales and productivity. If a company has bad customer service it can ruin the organizations reputation and hurt its sales and productivity. Along with technology, employees must adjust and satisfy the needs of customers in order for the organization to have high quality customer service as well. Technology can make errors and shut down at times therefore employees must adjust and give good service in order to keep customers satisfied. Federal Express has saved $79.16 million per year by customers using their web site (information technologies) to track packages,...
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...CONTENTS I. Introduction……………………………………………………………………………….2 II. Company Overview……………………………………………………………………..3 Company Background……………………………………………………………...3 Services Offered……………………………………………………………………..4 SWOT Analysis……………………………………………………………………...5 III. Environmental Analysis………………………………………………………...……13 PESTEL Analysis…………………………………………………………………..13 Competition Analysis………………………………………………………………16 IV. Marketing Plan…………………………………………………………………………16 Marketing Goals…………………………………………………………………….16 Marketing Strategies……………………………………………………………….17 Marketing Mix……………………………………………………………………….20 Marketing Budget…………………………………………………………………..22 V. Recommendation………………………………………………………………….…..23 INTRODUCTION The competition in the business arena has been very stiff and complex. In this regard, the organization must be able to utilize a strategy and management system that will enhance the performance of the business so as to outgrow its rivals (2000; 2003). There are certain ways or techniques that can be considered in order to emerge and continue to be competitive within the market place. The marketing concept has been defined as ‘the key to achieving organizational goals’ and the marketing concept rests on ‘market focus, customer orientation, coordinated marketing and profitability’. In a profit making business the firm obviously has to try and achieve this level of customer satisfaction as a way of staying ahead of the competition and making a profit. Traditionally, marketing...
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...Case Study 1 1. What are UPS "Smart Labels?" What role do they play in UPS operations? Smart labels are computerized, bar-coded label that is used to provide shipping information. They play a huge role in UPS operations because they provide customer information for shipping which makes for faster and more reliable shipping. The label is scanned at each part of shipment and delivery so the customer can track their packages and it’s accounted for from start to finish. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. The driver picks up the package from the customer and creates a smart label that contains all shipping information and a tracking number, this information is sent to the warehouse. The driver will always carry a DIAD which is a basically a hand held computer that will show the driver which routes to take and his stops for the day. The driver will scan the package information into the DIAD so that the information is available to the Data Center and to the customer. All packages will be process through a UPS package center. 3. What role does wireless communication play in the UPS systems? Wireless communication allows the UPS drivers to have complete flexibility in the field and up to date information about changes to their routes or new pick-ups. This makes more efficient deliveries and pick-ups for the customers and I would imagine it makes for better...
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...Fedex: a perspective study | | Contents Introduction 3 1. The outside in perspective 4 1.1 Markets over Resources 4 1.2 Opportunity driven. 5 1.3 Market demand and industry structure 6 1.4 Adaptation to environment 6 1.5 Attaining advantageous position 6 1.6 Acquiring necessary resources 6 1.7 Inside-out perspective 7 2. Industry dynamics perspective 8 2.1 Compliance over choice 8 2.2 Uncontrollable evolutionary process 8 2.3 Fitness to industry demands 9 2.4 Low and slow ability to change the industry 9 2.5 Convergent to dominant design 10 2.6 Profit is largely industry dependent 10 2.7 Industry Leadership perspective 10 3. Integrated perspective and portfolio perspective 11 3.1 Synergy over responsiveness 11 3.2 Tightly related composition 11 3.3 Joint strategy development 12 3.4 Multi-business synergy & integrating resources, activities and positions 12 3.5 Acquisitions are difficult to integrate 12 3.6 Portfolio perspective 13 4. Conclusion 14 4.1 What strategic perspective does FedEx fit in? 14 4.2 Did it lead them to having a sustainable competitive advantage? 14 Introduction FedEx started out in its early years as a true pioneer. Originally an express delivery company, it transformed itself to a global logistics and supply chain management company. The CEO of FedEx saw enormous potential in connecting their business with IT. For instance, in the 80’s, FedEx gave away more than 100.000 PC’s...
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...Centennial College School Of Business Assignment # 3 FedEx Corporation MGMT 704 (Sec 101) Management and Leadership FedEx Corporation FedEx Corporation is a global courier service provider company based in Memphis, Tennessee. FedEx offers its businesses and customers operating globally with a wide prospective of transportation services, logistics and supply-chain solutions and e-commerce. FedEx mission statement states that they will strive to gain huge returns for their shareholders by offering exceptional transportation services and other business solutions. They endeavor to develop and maintain a mutually gratifying relationship with their employees, suppliers and customers. FedEx is consistently ranked among the top companies of the world and have a strong foothold in transportation industry. FedEx Corporation is committed to constant improvement to match the predefined standards and regulations in terms of consistency and accuracy of thoughts and analysis. FedEx focuses on creating a prototype organization which is similar to the quality management. They have created a management system under which every employee is tasked with innovation and new challenges at their day-to-day activity. But one team exclusively works on experimenting and developing future game-changing prospects. FedEx have setup their own institute of technology where they take on a detailed research on science, business and transportation industry at University of Memphis. This facility...
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...Fedex AnnuAl RepoRt 2011 poweRFul, lonG-teRM tRendS in GlobAl tRAde Revolve ARound Fedex. The global shipping arrow poinTs up We’ve reached a tipping point in how the world works. The largest economy in the world is no longer the economy of any one country — it’s the economy of global trade of goods and services. Value: $18.3 trillion in 2010. At FedEx, our job is to facilitate these transactions, the heart of commerce, by providing access — moving goods across the global supply chain. Macroeconomic trends that drive global trade continue to intensify: > Production of high-tech and high-value-added goods continues to rise. > Global sourcing and selling are increasing. > Supply chains are accelerating. > E-commerce is expanding. Manufacturing and emerging markets, including China, India and Brazil, are leading the charge. Thanks to the disciplined execution of our long-term strategies, FedEx is at the center of these powerful global trends: 2-2.5x 50% 30% The percentage of global GDP represented by total trade in goods and services in 2010, which continues to grow.2 The amount by which we expect global trade to outpace projected annual global GDP growth of 3.3% from 2010 to 2015. The percentage emerging markets are expected to contribute to global GDP by 2013.1 4x The amount the international express market is expected to grow as part of the total air cargo market — from 3.7% in 1991 to 17.7% in 2015.3 Scan to see videos and more. fedex.com/annualreport 2011/mobile 1...
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...Introduction Business SegmentsFedEx ExpressFedEx GroundFedEx FreightFedEx ServicesCorporate Strategy“Compete Collectively, Manage Collaboratively” • 3. Brand Planning AssessmentThe FedEx PositionWho is the target market?“anyone who needs to send something anywhere in the world. Whether it’s the one and only package you'll ever ship in your life or you have 1000 packages to ship every day.” • 4. Brand Planning AssessmentThe FedEx PositionWho are the main competitors?UPS • 5. Brand Planning AssessmentThe FedEx PositionWhat are the points of parity?-Both companies ship packagesBoth online services allow you to track packages, order supplies and pay bills.What are the points of difference?-FedEx has 3 times as many planes-Print and ship from anywhere services-FedEx has been known to update technology more frequently than UPS • 6. Brand Planning AssessmentThe FedEx PositionFast Forward MovingPrecise • 7. Brand Planning AssessmentKey Marketing ActivitiesAlliances with NFL, NBA, FedEx cup, FedEx racing, the FedEx orange bowl, and the FedEx field Senior Vice President of International Marketing, Rajesh Subramaniam, said, “FedEx sponsors and associates with several sports that share its attributes of speed, reliability, precision, teamwork and flawless execution.” • 8. Brand Valuation Assessment Building EquityFavorability & Awareness Through Six ElementsMEMORABLEMEANINGFULLIKEABLETRANSFERABLEADAPTABLEPROTECTABLE • 9. Brand Valuation...
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...Watching the video, FedEx commercial with John Moschitta, is a good example of how the speaking rate effects the message being delivered. In this video, the message being delivered by the speaking rate is that they are fast, organized, directly to the point, and a no nonsense company. It also portrays that not all individuals are at the same level of speaking or listening. He is speaking like a machine and the tone of his voice is very mechanical. But, even machines breakdown sometimes. One person misunderstanding him, could potentially cause major errors or a bad chain of events with their promise of timely delivery. There is also a lot of stress caused to the listener by the speed of his speaking—almost like he is being abusive toward...
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...FedEx is a logistical service company specialized in transportation, e-commerce and business services. The success of FedEx lies on an efficient information system. The business process is as follows: A FedEx employee picks up the customer’s box and scans it so FedEx recognizes it. Now the product is registered and traceable. The product is then taken to a sorting center where it is classified according to its destination. The package is put on a belt where it is measured and a price tag is determined. In the next step, the packages are put into containers. These containers are loaded in aircrafts directed by a control tower. When the plane arrives at destination the packages are sorted again using the same process as previously but for more detailed geographic locations. In the final step, packages are delivered directly to the customer, and the customer is asked for a signature. The business process is very efficient because Fed Ex is able to take care of the entire cycle of operations. Question 2: List the types of information systems shown in the video. Can you describe how systems that were not shown might be used at FedEx? •Management Information System (MIS): FedEx scans the packages to determine the length, the weight, the height and the volume and thus how much they will charge the customers. •Decision Support Systems (DSS) which combine data and mathematical or analytical models (What if analysis, sensitivity analysis or dimensional analysis like OLAP for instance)...
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...Federal Express – delivering the goods Kevan Scholes This case study looks at how new business models can create vast improvements in competitiveness. However, the models must be suited to the business environment at the time and will have a ‘shelf-life’ as the business environment changes. The case study looks at one on the world’s most successful adopters of a new business model that transformed the airfreight and package delivery sectors worldwide. But the advent of the internet in the mid-1990s meant that the FedEx business model had to change or the company would decline. This is also the story of how it rose to that challenge. l l l In 1965, Yale University undergraduate Frederick W. Smith wrote a term paper about the passenger route systems used by most airfreight shippers, which he viewed as economically inadequate. Smith wrote of the need for shippers to have a system designed specifically for airfreight that could accommodate time-sensitive shipments such as medicines, computer parts and electronics. In August of 1971 following a stint in the military, Smith bought a controlling interest in Arkansas Aviation Sales, located in Little Rock. While operating his new firm, Smith identified the tremendous difficulty in getting packages and other airfreight delivered within one to two days. This dilemma motivated him to undertake research on how to resolve the inefficient distribution system. In an interview with Fortune Small Business in 2002 he...
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...Federal Express – delivering the goods Kevan Scholes This case study looks at how new business models can create vast improvements in competitiveness. However, the models must be suited to the business environment at the time and will have a ‘shelf-life’ as the business environment changes. The case study looks at one on the world’s most successful adopters of a new business model that transformed the airfreight and package delivery sectors worldwide. But the advent of the internet in the mid-1990s meant that the FedEx business model had to change or the company would decline. This is also the story of how it rose to that challenge. l l l In 1965, Yale University undergraduate Frederick W. Smith wrote a term paper about the passenger route systems used by most airfreight shippers, which he viewed as economically inadequate. Smith wrote of the need for shippers to have a system designed specifically for airfreight that could accommodate time-sensitive shipments such as medicines, computer parts and electronics. In August of 1971 following a stint in the military, Smith bought a controlling interest in Arkansas Aviation Sales, located in Little Rock. While operating his new firm, Smith identified the tremendous difficulty in getting packages and other airfreight delivered within one to two days. This dilemma motivated him to undertake research on how to resolve the inefficient distribution system. In an interview with Fortune Small Business in 2002 he explained his business...
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...Federal Express Corporation Social Responsibility Strategy Prepared for: Board of Directors FedEx Corporation Prepared by: Kakish Consulting Group: Lily Kakish March 28, 2012 EXECUTIVE SUMMARY In 1994, John Elkington coined the term triple bottom line. (TBL) “As originator of the term, I have often been asked how it was conceived and born. As far as I can remember – and memory is a notoriously fallible thing – there was no single eureka! moment. Instead, in 1994 we had been looking for new language to express what we saw as an inevitable expansion of the environmental agenda that Sustainability (founded in 1987)”. (Johnelkington.com, 2004). TBL consists of the Three Ps: profit, people, and planet. These three are different and separable yet all part of the success when it comes to the “bottom line”. The 21st century companies are called for a higher standard of excellence. This level of excellence should respond to three questions: 1. Are we financially responsible? (profit) 2. Are we socially responsible with the stakeholders? (people) 3. Are we environmentally responsible? (planet) FedEx bought into this business concept before it was politically correct and was one of the corporations that pioneered its role with social responsibility and accountability. Although it is easy to assess the first of these three TBL, it is harder to measure the 2nd (people) and 3rd (planet). Never-the-less, all companies no matter their size, location, and focus should be dedicated...
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