(1-4)
With the purpose of obtaining specific information on conflicts existed among course counselors in Wall Street English, we asked 50 course counselors in Jinmao Center, People Square Centre and Meilongzheng Center to do our survey. According to the questionnaire, 20% of course counselors have only 1-3 working experience. 12 of them have worked for 4-5 years, 13 of them have 6-8 working experience and those who have 9 years working experience constitutes 10%.
The questionnaire indicates that Wall Street English is a highly competitive corporation and the team leaders in Wall Street English always have positive image on course counselors. Among these course counselors, their attitudes toward their teams and leaders are different. People who think their team is highly competitive with strict requirements on their performances occupy 40% and those who hold views that their teams are full of cooperation constitutes 36%. Then, Wall Street English are regarded as a flexible and individual risky company that no one among these 50 course counselors thinks their achievements are invariable. For leaders, almost every course counselor in the same team provides their respects to their leaders.

(5-6)
In Wall Street English, the communication within the same team are sufficient that more than half of course counselors think they have enough communications with their colleagues. This is because there is a meeting held every Monday in each team. In this meeting, the team leader will find out the difficulties in the process of selling their courses to customers through talking with course counselors so that they can improve their performance more efficiently. With such an excellent working condition, more than 80% of course counselors they do not have conflicts frequently and most of time, they can avoid conflicts.
However, this situation only happens in the same team. Every Wall Street Institution has two sales teams. The relationship between these two teams is complicated because they are friendly to others, but they have little communication. This is due to the final performance as it is related to dividends, the promotion and the comparison from their headmaster, so they do not want another team know the method they use to sell more courses. To complete performance with another team, course counselors try their best to avoid the contact between their students with course counselors from another team.
Thus, course counselors’ conflicts mainly existed because of the competition of performance and most of conflicts are between teams.

Recommendations
To improve the performance, two teams should have more communications so that they can learn from each other. The headmaster should hold more social activities and with the participations of these activities, the relationship between two teams can be improved and this can result in the situation that two teams help with each other instead of thwarting each other. Then, headmaster can also change the team members in two teams. This can offer the chance for the improvement of course counselors’ capabilities. Leaders has different styles and they have affluent work experience, course counselors can learn more from work for different leaders, in the meanwhile, their relationships with the members in another teams are built in the process of working and this leads to more communications between two teams.