...CULTURAL ETIQUETTE Cultural etiquette and communication have become critical elements required for all business people. It is important to understand the uniqueness of cultures around the world and how to apply the skills of proper business etiquette and manners to become more successful. Language English is the universal business language. It is helpful if people master it. Knowing other languages would be an advantage. Non-verbal Communication Body language can make or break a deal. Building successful business relations across cultures is not only a matter of knowing what to say or when to arrive for a meeting. It involves an understanding on the different body languages and gestures among cultures. It is important to know basic differences in cultures to avoid embarrassment and awkwardness. Every day, we respond to thousands on nonverbal cues and behaviors including postures, facial expression, eye gaze, gestures, and tone of voice. From our handshakes to our hairstyles, nonverbal details reveal who we are and impact how we relate to other people. Understanding body language of the destination country and interpreting body language correctly will not only assist you to avoid unpleasant situation but will grant you respect from the locals. There are different forms of greeting acceptable in certain countries. • Handshake is a common form of greeting on various countries. A vital component you need to bring to any interpersonal encounter...
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...of services 4. What types of services is suitable to the age of customer 5. Is the Economic status of a customer affects the types of service they wanted INTRODUCTION Restaurants fall into several industry classification based upon menu style, preparation methods and pricing. Additionally, how the food is served to the customer helps to determine the classification. Historically, restaurant referred only to places that provided tables where one sat down to eat the meal, typically served by a waiter. Following the rise of fast food and take-out restaurants, a retronym for the older "standard" restaurant was created, sit-down restaurant. Most commonly, "sit-down restaurant" refers to a casual dining restaurant with table service rather than a fast-food restaurant where one orders food at a counter. Sit-down restaurants are often further categorized as "family-style" or "formal". In British English, the term restaurant almost always means an eating establishment with table...
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...Justin Gray Mrs. Kiry TB 332 May 1, 2012 Business Dinner Etiquette Many people these days instead of just an interview for a position are being asked to join for business lunches or dinners. With what seems to be the age of the working lunch break, it seems very likely that a person will be asked to join at some point in their career. The only problem is that manner people do not know the proper etiquette for such occasions. Many believe it to be basically a free meal, and that is not the case. As someone who is asked to join in a business meal meeting, it is important to know that you are still being interviewed. It is almost the same as a traditional job interview in an office setting. The main difference is that the employers are really trying to see how a potential employee handles themselves in a social environment. Part of most positions these days will require someone from one company to ‘take care of’ a potential client. When this happens the employer would like to send someone on these types of meetings that can interact socially and appear that the company knows how to conduct itself professionally. As a person joining a business meal there are certain ways to behave. First of all dress appropriately. Do not show up at a fine dining establishment in casual dress. This looks bad on you and you may find out many places like this have dress codes. It would be embarrassing to show up for a meeting and have to leave because your attire is not suitable...
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...Service dimensions of service quality impacting customer satisfaction of fine dining restaurants in Singapore Ko King Lily Harr University of Nevada, Las Vegas Follow this and additional works at: http://digitalscholarship.unlv.edu/thesesdissertations Part of the Food and Beverage Management Commons, and the Marketing Commons Repository Citation Harr, Ko King Lily, "Service dimensions of service quality impacting customer satisfaction of fine dining restaurants in Singapore" (2008). UNLV Theses/Dissertations/Professional Papers/Capstones. Paper 686. This Professional Paper is brought to you for free and open access by Digital Scholarship@UNLV. It has been accepted for inclusion in UNLV Theses/ Dissertations/Professional Papers/Capstones by an authorized administrator of Digital Scholarship@UNLV. For more information, please contact digitalscholarship@unlv.edu. SERVICE DIMENSIONS OF SERVICE QUALITY IMPACTING CUSTOMER SATISFACTION OF FINE DINING RESTAURANTS IN SINGAPORE by Lily Ko King Har Bachelor of Arts National University of Singapore 1982 A professional paper submitted in partial fulfillment of the requirements for the Master in Hospitality Administration William F. Harrah College of Hotel Administration Graduate School University of Nevada Las Vegas January 2008 ABSTRACT Service dimensions of service quality impacting customer satisfaction of fine dining restaurants in Singapore By Lily Ko King Har Gail Sammons, Ph.D....
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...SINGAPORE FLAG [pic] DESCRIPTION [pic] The Singapore flag was officially adopted on December 3, 1959. [pic] The white crescent represents Singapore as a new nation, the five stars symbolize democracy, equality, justice, peace and progress, while white is representative of the purity and virtue of the people, and red stands for universal brotherhood. Map of the country / history [pic] History of Singapore According to legend Singapore was founded centuries ago when a prince from Sumatra landed on the island and saw a lion. He took it as a good omen and founded a city called Singapura, which means lion city. The legend may or may not be true. In fact the name Singapura was not recorded until the 16th century and Singapore was really only a trading post with a small population not a city. Modern Singapore was founded in 1819 by Sir Stamford Raffles (1781-1826). Raffles became a clerk for the British East India Company in 1795. He rose rapidly in the company. In 1805 he was sent to Penang and in 1811 he was made Lieutenant Governor of Java. In 1818 Raffles was made governor of Bencoolen on the island of Sumatra. Raffles believed the British should establish a base on the Straits of Melaka and in 1819 he landed on the island of Singapore. The island consisted of swamps and jungle with a small population but Raffles realized it could be made into a useful port. At that time two men were vying to become Sultan of the...
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...Table of contents Tables of contents Executive summary Chapter1. Introduction 1.1. Importance of cultural awareness in globalization 1.2. Relationship between France and Indonesia Chapter2. Business culture for negotiation 2.1. Concept of business culture 2.1.1. Study of culture and national culture 2.1.2. Effect of national culture on business culture 2.1.3. Essence of business culture study in negotiation Chapter3. Business culture in France and Indonesia 3.1. Hofstede’s dimensions of culture 3.1.1. French national culture according to Hofstede 3.1.2. Indonesian national culture according to Hofstede 3.2 Business culture in France 3.3. Business culture in Indonesia Chapter4. Conclusion and recomendation Appendix Reference 1 3 4 4 5 6 6 6 7 8 9 9 10 11 12 15 18 20 21 1 List of figures: 1. Figure 1 France and Indonesia’s Hofstede scores in graph 20 2 Executive Summary This report firstly examines how actually national culture indirectly affects business culture and negotiation result. The topic about culture is raised knowing that globalization comes as trend that forces business people all over the world to interact and work together in order to survive and compete. To negotiate with people from very contrast background is not similar with business dealing between executives from the same culture. Lack of cultural awareness can fail business people from achieving their aims. Culture is very sensitive matter; an insult to culture not only will ruin...
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...Business Etiquette Twan M. Doan University of Phoenix Business Etiquette About Israel Israel is perhaps the most fascinating, intriguing and complex country in the world. Geographically tiny, the country’s social, historical, economic and geographical matrix represents a singular association of contrasting attributes unique among the world’s nations and cultures. Snow covered mountains and tropical sea resorts, technology hotbeds and Byzantine churches, socialist-style settlements and free market corporations, Ethiopian traditions and Polish cuisines, BMW's and camels all exist together in a bustling, hyper-energetic, egalitarian, extroverted and impassioned caldron a mere 262 miles long and, in some areas, 10 miles wide. The powerful Romans regarded ancient Israel as one of their most strategically important locations. Great roads and aqueducts interconnected bustling cities vital to the empire’s financial strength and political stability. For two thousand years, the Crusaders, Ottomans and other world powers regarded this region as crucial for their economic and strategic vitality. In today’s global environment, modern Israel is once again becoming a vital element in the international strategies of both large and small US businesses. Long considered a critical region, the Near East has transformed into an attractive wellspring of commercial opportunity. As geopolitical change continues to unfold, Israel is rapidly assuming stature as an ideal gateway to vast, largely...
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...Module 5: Customs Etiquette and Protocol In an era of globalization, understanding the basics of etiquette and protocol — that is, the type of behavior that others expect of you in both informal and formal settings — is an important skill. It can instill an individual with confidence to handle almost any situation in any culture and allow a businessperson to concentrate on the deal at hand rather than worrying about such peripheral distractions as which fork to use or which hand to use for passing food. Without an understanding of the basics of etiquette and protocol, you risk coming off as a boorish Neanderthal. You may even put your company's image at risk or risk potential failure in the formation of key business relationships that are vital to global success. Finally, a well-honed sense and appreciation of local customs, etiquette and protocol can make you stand out as a world-savvy individual in a competitive global market. The world may indeed be an oyster today for many businesses. The problem is that too many businesspeople are still, like Oscar Wilde, using the wrong fork. The Ancient Art of Protocol Etiquette — the codes and practices prescribed by social convention that govern correct behavior — and protocol — the form of etiquette and ceremony observed by diplomats and businesspeople during formal interaction — are really ancient arts. Ptahhotep, mayor of ancient Egypt's capital and vizier to Egyptian King Isesi around 2380–2340 B.C. (the vizier was ancient Egypt's...
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...set on having a world-class restaurant, they put up the restaurant at the Malate area- a place known for having an abundance of tourists. On December 16, 2008, Tao Yuan officially opened with the menu full of different unique yet authentic flavours from China and Singapore creatively put together by their Chef from Hong Kong and Singapore. With their wide array of impeccable dishes at reasonable prices, great customer service, Tao Yuan has become the place to be for foreigners, celebrities, as well as well known business tycoons. 2.2 Industry Update Tao Yuan belongs to the food industry in the Philippines. Being open for over five years, Tao Yuan has made their mark in the food industry. They have been known for their authentic dishes, fine cuisine, and excellent service. Tao Yuan is very fortunate in the industry seeing as they pioneered the entrance of high class Singaporean food in the Philippines. So because of this, they have gained customers through time and are loyal to their business as well as their products and services. They have been able to grow and develop their business over time making themselves relatively more advanced than some restaurants because Tao Yuan has been here relatively longer than other restaurants of the same cuisine. A great opportunity Tao Yuan is making use of now is that...
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...a Customer Experience Report, researchers found that the #1 reason customers abandon a brand is due to poor quality and rude customer service. These items were cited 18% more often than slow or untimely service. Combined, these two studies describe the importance of excellent customer service. They suggest that great customer service can make or break your restaurant. So, in this blog post, we’re going to discuss five ways to deliver excellent customer service at your restaurant. 1. Do It Right From the Start While food quality is incredibly important, it is the experience diners have from the minute they walk in the door to the minute they exit that counts. Restaurants should remember to keep the customer’s needs at the forefront of every dining experience. Here are a few tips for...
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...Business Research Report Entering the European Market Table of Contents Executive Summary 3 Introduction 4 Research Findings 4 Customs and Business Etiquette 4 European Law and Finance 5 Researching a Foreign Market 7 Recommendations 8 Conclusion 9 References 10 Executive Summary Expanding a business poses certain risks, and entering a foreign market can be additionally challenging. This report serves to guide foreign expansion in Europe by listing the main areas to be focused on, and recommendations for how to meet these specific needs in order to succeed in international ventures. Learning the customs and idiosyncrasies of the regions where the new business venture is planned is vitally important in order to penetrate the market. Understanding that good business practices can differ in other parts of the world, and applying best practices in all areas of business will create successful partnerships and customer bases. Applying foreign law is likewise important, as failure to comply with regulations where business is conducted can result in sanctions, fines, and have a generally negative overall impact on operations. Europe in particular has certain advantages of standardized laws that are applied throughout all European Union members, 27 countries in all. Thorough research of an organizations chosen market is another key stage to mitigate the risks of entering a foreign market. Through the use of focus groups and in-house research a...
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...and Education Cross-Cultural Etiquette and Communication in Global Business: Toward a Strategic Framework for Managing Corporate Expansion Ephraim Okoro1 1 School of Business, Howard University, Washington, USA Correspondence: Ephraim A. Okoro, Department of Marketing, School of Business, Howard University, 2600–Sixth Street, NW, Washington, D.C. 20059, USA. Tel: 1-202-806-1545. E-mail: eaokoro@howard.edu Received: March 22, 2012 doi:10.5539/ijbm.v7n16p130 Abstract The expanding scope of business corporations in the first decade of the twenty-first century is drawing much scholarly attention, and the trend has been described as a fact of life that defies the stretch of human imagination. The concept of global economy has expanded consumer awareness, defined new standards and rules of operations, and increased the need for national and corporate interdependence. Multinational organizations are exploring opportunities around the world, demonstrating sensitivity towards cultural differences in order to gain from the proliferation and growth of international enterprise. Recent studies indicate that while some corporations compete successfully in the global marketplace, others have failed to sustain their competitive advantage because of cultural imperialism or inadequate acculturation of their managers on international assignment. Corporate analysts argued that the key to global business success depends on effective cross-cultural etiquette and global workforce diversity...
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...A pair of silk stockings by Kate Chopin. Analysis. A Pair of Silk Stockings is a very realistic situation, because the story is not written in the romantic style it is written as life is. Not everyone gets a happy ending in their story. It is an enjoyable piece of literature because people can relate to Mrs. Sommers life. It is well defined story; Kate Chopin does not try to confuse the readers. The setting in the story is not clear, but do believe that it takes place in a regular city. In which they have a shopping center, dining area, theater and a cable car. Mrs.Sommers is in a small shopping area or maybe walks down the street where there are stores. It states, “… she crossed straight over to the shoe department” (Chopin 440). This shows how she can easily go into different stores to shop for herself. Mrs.Sommers is now visiting different stores instead of regular clothing stores. Chopin wrote “There were books and magazines piled up in the window of a stall a few paces down the street” (441). This explains how Mrs. Sommers was starting to enlarge her shopping surrounding. Thus, it helps with the story’s theme by showing what stores and places she goes too When the story took place is not stated in the story. We believe that it takes place in between the early1900 and mid-1950’s. During the 1900’s, fifteen dollars was a large amount of money. Chopin wrote “. . . the way in which it stuffed and bulged her worn out porte-monnaie . . .” (437). This...
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...PESTEL Report: The Hayloft Restaurant Contents: Page 1: Introduction Political Analysis Page 2: Political Analysis Economical Analysis Page 3: Economical Analysis Social Analysis Page 4: Social Analysis Technological Analysis Page 5: Technological Analysis Environmental Analysis Page 6: Environmental Analysis Legislative Analysis Page 7: Legislative Analysis Conclusion Page 8: Conclusion References Page 9: References Page 10: References Appendices Introduction This investigation identifies PESTLE factors, combined with entrepreneurial and trend setting initiatives that the Hayloft Restaurant, a small independent business owned by the Dell’anno family in the Caradon district of Cornwall has developed. It also identifies any other organisations and companies who have adopted the practices, or from whom the Hayloft has developed from. Political 1. Tariffs 2. Smoking Ban 3. Media 4. Bye Law 5. BBC Spotlight Minor Impacts * Failure to display a beverage price tariff behind a bar is illegal as there is no guarantee of fair conduct. Due to government intervention, unlikely to change, this legislation impacts the industry as a whole and the benefit allows business owners to compare and compete. Positive Impacts * When the Hayloft exchanged to current hands in March 2005, the restaurant constricted smoking to only the bar area, but received customer...
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...Faculty of Business Administration Negotiation Techniques NEGOTIATING IN THE REAL WORLD By: NITA ANA-MARIA I. Presentation of the parties involved 1. Cloud Nine Cosmetics is a Romanian company that is starting to grow its share in the hair dye and hair care market. The company needs a new color supplier, however the focus is on finding a natural colorant, in order for their products to maintain their high quality. Therefore, the company had investigated the exterior market and found an Indian supplier. Knowing that Indian manufacturers are usually family businesses they would have to introduce themselves through a contact that works with the company, and negotiate the contract taking into account the formalities and procedures of a different culture. 2. Accha manufacturers is an Indian family owned business, however it is less traditional in the fact that there is a woman, mrs. Hari Prabvu, as a general manager. They have been in business for centuries and they have managed to be around by adapting to the new environments while keeping their traditions alive through their process of creating the colorants. Their strategy is to extend to the International market, therefore start supplying for exterior companies. However, they would need to build some long term business relations, since that is the only way they would be willing to collaborate. This means that their partners have to be trustful, because this is their way of working. The colorants they make...
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