...Project Team Project leader: Fiona L. Robson Project contributor: Bill Schaefer, SPHR Nancy A. Woolever, SPHR External contributor: Sharon H. Leonard Editor: Courtney J. Cornelius, copy editor Design: Terry Biddle, graphic designer © 2008 Society for Human Resource Management. Fiona L. Robson Note to HR faculty and instructors: SHRM cases and modules are intended for use in HR classrooms at universities. Teaching notes are included with each. While our current intent is to make the materials available without charge, we reserve the right to impose charges should we deem it necessary to support the program. However, currently, these resources are available free of charge to all. Please duplicate only the number of copies needed, one for each student in the class. For more information, please contact: SHRM Academic Initiatives 1800 Duke Street, Alexandria, VA 22314, USA Phone: (800) 283-7476 Fax: (703) 535-6432 Web: www.shrm.org/hreducation 08-0753 © 2008 Society for Human Resource Management. Fiona L. Robson 1 International HRM Case Study Purpose of the Case Study This case study is geared toward an undergraduate audience with a basic understanding of the issues involved in domestic recruitment and selection. The case is based on a fi ctional organization in the United Kingdom’s hotel industry; however, the content covered is relevant internationally and among different industries. The material is presented in this manner to allow you to apply theory to...
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...STAFFING MANAGEMENT INSTRUCTOR’S MANUAL Four Recruitment and Retention Case Scenarios By Marcia R. Gibson, Ed.D. Project team Author: SHRM Project contributors: External contributor: Editor: Design: Marcia R. Gibson, Ed.D. Nancy A. Woolever, SPHR Sharon H. Leonard Courtney J. Cornelius, copy editor Kellyn Lombardi, graphic designer © 2008 Society for Human Resource Management. Marcia R. Gibson, Ed.D. Note to Hr faculty and instructors: SHRM cases and modules are intended for use in HR classrooms at universities. Teaching notes are included with each. While our current intent is to make the materials available without charge, we reserve the right to impose charges should we deem it necessary to support the program. However, currently, these resources are available free of charge to all. Please duplicate only the number of copies needed, one for each student in the class. For more information, please contact: SHRM Academic Initiatives 1800 Duke Street, Alexandria, VA 22314, USA Phone: (800) 283-7476 Fax: (703) 535-6432 Web: www.shrm.org/hreducation 08-0873-IM Introduction These recruitment and retention case scenarios are designed to be presented sequentially, since each scenario builds upon the previous one. They are intended for undergraduate college students. LearNING oBjectIVeS Students will learn to: Determine recruitment needs. Identify recruitment policies and guidelines. Determine a recruitment strategy. Develop a communication plan to implement...
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...Answers to Review Questions 1. C, E. A project creates a unique product, service, or result and has defi ned start and fi nish dates. Projects must have resources in order to bring about their results, and they must meet the quality standards outlined in the project plan. Interrelated activities are not projects because they don ’ t meet the criteria for a project. Project management processes are a means to manage projects, and processes used to generate profi ts or increase market share do not fi t the defi nition of a project. Processes are typically ongoing; projects start and stop. 2. B. The Project Management Institute (PMI) is the leading professional project management association, with more than 400,000 members worldwide. 3. D. A program is a group of related projects that can benefi t from coordinated management. Life cycles are the various stages a project goes through, and process groups consist of Initiating, Planning, Executing, Monitoring and Controlling, and Closing. 4. B, C, E. The steps in pre - project setup include the following: identifying the project, validating the project, preparing a project charter, and obtaining approval of the charter. 5. B. Project managers can spend up to 90 percent of their time communicating. The other skills listed here are important as well, but the clue in this question is the 90 percent fi gure that relates to the amount of time project managers may spend communicating. 6. A. A request to develop a product...
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...SUPPLY CHAIN UPPLY HAIN MANAGEMENT ANAGEMENT Report produced for the EC funded project INNOREGIO: dissemination of innovation and knowledge management techniques Sotiris Zigiaris, MSc, BPR engineer by BPR HELLAS SA J ANUARY 2000 1 SUPPLY CHAIN MANAGEMENT Contents 1 Description 1.1 1.1.1 1.1.2 1.1.3 1.1.4 What is the Supply Chain Management (SCM) What is the importance of Supply Chain Management Supply Chain Management Today Supply Chain Management Tomorrow The Supply Chain Management Pipeline 1.2 Objectives of the Supply Chain Management 1.3 Supply Chain principles/ Methodology and Solutions 1.3.1 Supply Chain Principles 1.3.2 Methodology of a Supply Chain Management project-solutions 1.4 Expected results/ benefits 1.4.1 Opportunity areas (examples) 1.4.2 There for the Taking 1.5 Characteristics of firms/ organisations and service providers 2 Application 2.1 Where the technique has been applied 2.1.1 How can Supply Chain Management (SCM) be applied to an organisation? 2.2 2.3 2.4 2.5 Types of firms/ organisations where SCM can be applied Duration and implementation cost of Supply Chain Management Conditions for implementation European organisations supporting the implementation of the method 3 Implementation procedure 3.1 Steps-actions/ phases 3.1.1 Implementing a competitive approach to Warehousing and Distribution 3.2 3.3 Partial techniques and tools included in each...
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...People and patterns: a case study of the relationship between risk management and knowledge management in financial services Ian Martin*, Aidan Prior*, Victoria Ward*, Clive Holtham** * Sparknow & Associates ** City University Business School Authors for Correspondence Professor Clive Holtham Cass Business School, City of London 106 Bunhill Row London EC1Y 8TZ Tel: +44 20 7040 8522 Email: C.W.Holtham@city.ac.uk Victoria Ward Sparknow 2 Dufferin Avenenue London EC1Y 8PJ Tel: +44 (0) 20 7 250 1202 Email: victoria@sparknow.net Aidan Prior Sparknow 2 Dufferin Avenenue London EC1Y 8PJ Tel: +44 (0) 20 7 250 1202 Email: aidan@sparknow.net ABSTRACT Key words: operational risk, knowledge management, communications, story, slowness, trust, community of practice, patterns This paper proposes that there is great value in viewing knowledge management as risk management. Knowledge management can be instrumental in developing individual and organisational responses to operational risk, which reflects the ‘consequential’ risks associated with being in business at all. The ability to handle operational risk in a global business depends on highly effective knowledge circuits. These circuits can be supported by information and technology systems but are fragile, need constant attention and depend largely on the capacity of individual professionals to work collectively in pattern recognition, analysis and predictive approaches and to form open channels of communication, bonds of trust and...
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...The Evolution of Wi-Fi Charles Williams Albert Acuna ISSC340 American Military University Abstract From the creation of the IEEE standard in 1997 to current times Wi-Fi has evolved dramatically over the years. An idea to provide connectivity to devices with the absence of cables was adopted globally. Each year brings about new ways of utilizing wireless technology. This study aims to cover Wi-Fi from inception to present day and prospects for the future. The Evolution of Wi-Fi What exactly is Wi-Fi? A popular misconception is that Wi-Fi stands for “wireless fidelity”, however, it can be described as, a technology that uses radio waves to provide internet and network connectivity. The Wi-Fi Alliance, a non-profit organization founded by six companies in 1999, defines Wi-Fi simply as “connectivity”, connectivity in a way that provides freedom and the ability to move about without being tethered by cables, or stuck at a workstation. Wi-Fi symbolizes the ability to transfer data from one source to the next via a wireless link. Any product that houses the radio technology 802.11, a standard that has received widespread adoption, is considered a wireless device. The standard was developed in 1997. Fathers of Wi-Fi With any popular invention or supposed novel idea controversy seems to always linger in the background. When we think of the printing press we think of Johannes Gutenberg, however roots of printing with movable type can be traced back 350 years before...
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...Management journal homepage: www.elsevier.com/locate/im IT governance for enterprise resource planning supported by the DeLone–McLean model of information systems success Edward W.N. Bernroider * Vienna University of Economics and Business Administration, Department for Information Business, Augasse 2-6, 1090 Vienna, Austria A R T I C L E I N F O A B S T R A C T Article history: Received 18 May 2005 Received in revised form 24 August 2007 Accepted 11 November 2007 Available online 1 May 2008 I investigated the role of IT governance in driving the success of ERP projects. The tool for assessing ERP value was a comprehensive, multivariate and validated model adapted from the widely used Delone and McLean model of IS success. This showed that ERP investments were more effective in organizations having an IT governance domain consisting of proactive strategic guidance and participatory team building. Large enterprises, however, under-performed compared to SMEs and needed specific performance drivers, such as top management commitment to become effective. ß 2008 Elsevier B.V. All rights reserved. Keywords: ERP IT governance IT success IT value delivery Empirical survey 1. Introduction Today’s business requirements have moved IT governance into the focus of attention. The core processes underlying effective and comprehensive IT governance are the same as those for an enterprise. IT activities are critically important to all aspects of the enterprise...
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...d”, endorsed by BusinessWeek as offering “fresh thinking for solving the turnover problem in any economy” “Recovering HR director” who has solved turnover in all industries and across 6 continents, including African gold mines and the CIA Founder of the Retention Institute which offers the Certified Employee Retention Professional program (CERP) where candidates apply tools in real time to solve their organization’s retention problems, based on Dick’s book • • 2 1 11/18/2009 Today’s Agenda 1. Why retention matters today 2. Three Ps quiz 3. Is your retention solution process- or program-driven? 4. The Rethinking Retention Modelsm 3 Principles, 7 Strategies 5. Applying the model with Tactics: pp y g Case study #1: Hospital Case study #2: Call centers 1. 6. “Unique” quiz 2. 7. A good…and free…offer 3 Why Retention Matters Today • Voluntary quits fell just 11% from 2007 to 2008 • Applications for open jobs tripled so only your best workers could find new jobs • Laying off just 1% caused voluntary quits to increase 31%...no one felt lucky to have a job •Top executives said their greatest staffing concern was retention…in retention in September and October of 2008 • Engagement ≠ Retention: More than 70% of executives are fully engaged but more than 90% would take a headhunter’s call 4 2 11/18/2009 Three Ps Quiz Which of the following should be addressed first for helping an organization improve its profits? People Products Processes 5 ...
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...Harvard Case Study Stryker Corporation: Capital Budgeting Term Paper Laini Tsang Golden Gate University MS Finance, FI 312 Summer 2013 Stryker’s Capital Budgeting Harvard Case Study Table of Content Case Background and Summary Pharmaceutical Industry’s Landscape Stryker’s New CERS and why it is “painful”? Propositions Conclusions 2 Stryker’s Capital Budgeting Harvard Case Study Case Background and Summary Founded in 1941 in Michigan, Stryker Corporation is a fast-paced company with continuously exceptional growth rates. Over the last 27 years, the company historically increased revenues by 20%. The company’s culture prides itself on service ethics, integrity, innovations, accountability, and customer relationships; it is one of the world’s leading medical technology companies with history of successful stories. Stryker’s products focus on implants for joint replacement, trauma, spinal surgical products, neurologic and endoscopic equipment. The company has well diversified product portfolios with solid fundamentals. Over the years, the company’s accretive mergers and acquisitions brought operational synergies and cost efficiency, strengthening the pipeline with increasing profitability. This paper examines Stryker’s capital budgeting process (CER – Capital Expense Request) and why this process, after its modifications in 2005, had slowed down the company’s internal capital project requests. From the company’s financials, we can see their capital...
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...SECURING WI-FI ROGUE ACESS WITHIN AN ENTERPRISE SETTING Securing Wi-Fi Rogue Access within an Enterprise Setting Daniel Joel Clark A Capstone Presented to the Information Technology College Faculty of Western Governors University in Partial Fulfillment of the Requirements for the Degree Master of Science in Information Security Assurance January 9, 2014 1 SECURING WI-FI ROGUE ACESS WITHIN AN ENTERPRISE SETTING 2 A1 - Abstract Since 1999 wireless devices have become a necessity in enterprises. While increasing convenience, connectivity, and productivity, they also pose an unprecedented threat to network security guarding, which has literally taken to the airwaves. This paper will deal with vulnerabilities and risks regarding access points (APs) in a wireless network (WLAN) connecting to a wired local area network (LAN) in enterprises. Data for this paper will come from published academic papers, industry publications including white papers and surveys, and industry specialists. It will also include definitions of terms, policy and procedures that affect access points, and current practices regarding rogue APs. A case study will be presented for a fictional enterprise with multiple locations that has standard procedures, policies, and protocols in place, but recent events have questioned their ability to control access points with the discovery of rogue devices hidden in several office locations. Industry warnings about access points span the...
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...* Raymond Vernet 3/1/2014 Case Study Stage 5: UMUC Haircuts * Ms. Morningstar and her establishment are on the road to better. In my previous case studies, I proposed the implementation of two systems that would drastically change the work flow of UMUC haircuts for the better. The two systems I proposed were Setser which will be used for making appointments and Shift Planner which will be used for making the schedules for the employees. Basically what is needed is a computer , Smartphone or tablet so that it can be used. Both systems can be used with cloud computing so that both can be accessed for anywhere with Wi-Fi. Project Management Important that the supervision always keeps an eye on all schedules to make sure that all appointments are made correctly. All finances should be run through Ms. Morningstar at the end of the day for confirmations System Development Life Cycle Finding out what the problem area lies is the first step When analyzing the problem next step is to then find the solution, which here is scheduling and appointment making The two systems must be chosen by a series of comparisons. Which of the systems can do they work smoothly and efficiently from wherever (cloud computing) The next step is to train the people who will use the system so that they can use the systems efficiently. Next step is to implement the systems and document the increase in sales. Change Management When the systems are implemented into UMUC Haircuts, it is best...
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...Risk Management Computer Network Charles Watson PROJ/595 James Hiegel Table of Contents Project Scope…………………………………………………… Pages 1-9 WBS…………………………………………………………….. Page 10 Risk Management Plan…………………………………………. Pages 10-14 References………………………………………………………. Page 15 Project Scope Project Scope Statement Project Name | Computer Network | Project Number | | Project Manager | Charles Watson | Prioritization | | Owner(s) | Charles Watson | Statement of Work—Project Description andProject Product | Updating the network will allow the company to have a more reliable network infrastructure as well as the ability to become more scalable. High deliverables for the project include; what software (NOS, Computer OS, anti-virus, and applications, firewalls) is needed, what hardware (computers, servers, cables, routers, VOIP, firewalls), is needed, documentation, budget, scheduling, planning. I plan on completing this project using a team of four people that are highly knowledgeable in computer networks as well as computer systems. 1. The first step is to determine what antivirus software is needed or if the current one is sufficient, but to just a newer version of what is already installed. To determine if the current one can be updated, it has to be compatible with updates to the server such as the OS, NOS. With confidential information, it is imperative that the antivirus/firewall software and firewall hardware can handle the possibility of network intrusions...
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...students the opportunity to develop an understanding of consumer attitudes and behavior processes as the basis of the design of marketing problems. The course covers topics such as problem definition, research design, sampling, attitude measurement, questionnaire design, data collection, and data analysis. Statistical Package: SPSS is available as a 6-month rental for $35 plus $4.99 download fee. Details on how to access the rental are provided in the Tech Marketplace of MyNEU Portal under “Free and Discounted Software – More Software tab.” SPSS is also available for free through MyApps using MyFiles to house your data files. Please note, to access SPSS with MyApps on campus, you must be connected to “NU-Secure” wi fi. Details to access MyApps and“NU-Secure” wi fi is provided in the MyNEU portal. You must be able to access SPSS through either of these options by 9/19. For technical help, contact 617-373-HELP. Resource Help: Visit http://www.advising.neu.edu for all of the academic resources available to you. Of course, the first resource is your instructor. I have an open-door policy and welcome you to seek me out regarding a variety of issues in addition to class assignments. I am happy to talk to you regarding your future educational and...
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...Case Study: The University of Western Sydney trials ubiquitous internet access for students with Acer technology The University of Western Sydney is one of Australia's largest tertiary education institutions with six campuses across the Greater Western Sydney region. The campuses, located in Bankstown, Blacktown, Campbelltown, Hawkesbury, Parramatta and Penrith offer a variety of courses ranging from undergraduate level through to doctorate in a wide range of disciplines including Law, Medicine, Mathematics and Engineering, Science, Business, Psychology and Teaching and Education. As the pedagogical aspects of technology use have become more complex over the years, the University has faced unique IT challenges when providing their students with the necessary infrastructure and skills to prepare them for the workforce. From a desire to better incorporate the benefits of technology in their teaching methods and better prepare beginning teachers for a contemporary ICT enabled school learning environments, the University, through the School of Education, approached Acer Australia to assist in their Next Practice strategy and in particular the “Next Practice: Ubiquitous Access Pilot” program. Creating new learning experiences The overall planning, pedagogical approaches and the research aspects of the pilot were developed by a steering committee including the Dean, the PVC Teaching and Learning, academics from each of the three major pre-service teacher educations courses (Early Childhood...
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...designed for a group of employees. Customized courses can be provided either at our training facilities or on-site at clients’ location. Our training programs are lively, interactive, and include role-playing and demonstrations of real-life workplace issues and solutions. bdjobstraining.com Page |2 bdjobstraining.com Page |3 TRAINING TRACKS Marketing/ Sales Track • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 1111 Selling Techniques for Excellence 13 Lessons to turn every Company into Fantastic Brands Advance Selling Techniques Art of Pharmaceutical Sales Brand Management–Walking the Talk Branding for Bangladeshi Business Constructive & Modern Leadership Approach in Selling through Team Building Corporate Sales Management for Excellence Creating New Prospects and Managing Sales Pipeline Creative & Successful Selling Techniques for Excellence Customer Relationship Management (CRM) Digital / On-line Marketing - New Era of Brand Management Effective Print Advertising: 13 Tips to Create Powerful Advertising Effective Selling Techniques Essential Territory Management &...
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