Premium Essay

Fit Stop

In:

Submitted By klynn65
Words 3361
Pages 14
Please find enclosed Case Study One – Designing a Reward System for “The Fit Stop”, for your review.
Using point form, write a brief description of the organization, its employees, and its challenges. What is the organization's domain? (10 points needed)
Organization:
* The Fit Stop is a new franchise opening in four months. * The Fit Stop will sell all types of training, fitness conditioning and exercise equipment to the general public * The Fit Stop plans to specialize beyond equipment to provide customers with personalized advice geared to customer’s specific training/conditioning needs * It will be starting out with stores in major cities in Ontario and in four western provinces – with plans of expanding to Quebec and the Atlantic provinces * Stores will be located in shopping malls, operating 7 days a week: 9am – 9pm weekdays, Saturdays: 9am – 6pm, and Sundays noon – 6pm.

Employees:
Employees will range from highly educated (degrees) to high school educated * total employees per store will be 11 to 15 fulltime employees * each store will employ physiotherapist and a person with a Bachelor’s Degree in Kinesiology. * each store will have a Manager with a Bachelor of Commerce Degree * each store will employ sales staff with a minimum high school diploma (8 to 12 per store)

Challenges
The Fit Stop knows that even though their competitors will sell their equipment at a lower price, none will have the range of equipment that they do and none will provide the personalized service like “The Fit Stop” will.

This creates a challenge for “The Fit Stop” to not only provide a wide range of products, (which is very expensive), but also to provide the best customer service in the industry. To do this, Fit Stop needs to hire the right people, for the right position at the right time. * The Fit Stop needs to attract

Similar Documents

Free Essay

The Fit Stop

...6. Aside from personally helping customers, the roles of the physiotherapist and kinesiologist will be to train other employees in how each type of equipment can be used for various conditioning and rehabilitation purposes. Initially, sales staff will be given general training,but as time goes by, each salesperson will be expected to learn in depth about all the different pieces of equipment, to help customers diagnose their needs accurately, and to be able to explain proper usage of the equipment. Because of the high level of training requir€d, all employees will be full-time. The founder of the business is Susan Superfit, who has undergraduate degrees in kinesiology and commerce from the University of Saskatchewan. While at university, she participated in numerous sports (and suffered numerous injuries due to her all-out style of play). She came up with the idea for this business while laid up with one of her injuries. While there were businesses that sold fitness and conditioning equipment, she often found that the people selling them'had very limited knowledge about the equipment and often gave poor advice on what to buy and how to use it. She has secured funding from private investors and from Working Ventures, alarge Canadian labour-sponsored investment fund. In order to get volume discounts on the equipment she will be purchasing and to beat competitors into the market, she wants to start off quite large, with stores in major cities in Ontario...

Words: 543 - Pages: 3

Premium Essay

The Fit Stop

...people Step 2 Formulate your reward and compensation strategy Step 3 Determine your compensation values Step 4 Design your performance pay and indirect pay plans Step 5 Implement, manage, evaluate, and adapt the compensation system Each step is just one part of the total organizational system, each part must fit with and support the other parts. There are three variable patterns into which these parts can be arranged, each pattern represents one type of managerial strategy. Each managerial strategy then relies on a different reward and compensation strategy. The three different managerial strategies are as follows; * Classical- which assumes most employees are lazy and dislike work but can be convinced in order to satisfy their economic needs. * Human Relations- assumes employees dislike work but can be induced to work in order to satisfy their social needs. * High-involvement- assumes that work can be intrinsically motivating to employees if the organization is structured properly. Each of the three managerial strategies has different implications for how the reward and compensations should be designed. In the case of the Fit Stop, it is a close choice between human relations and high-involvement. However, I believe that a High-involvement managerial strategy would be the best choice to implement. This strategy makes a major effort to create jobs that are both interesting and challenging and provide employees with control over the planning and execution...

Words: 2274 - Pages: 10

Premium Essay

Fit Stop Case Study

...The Fit Stop is a new firm that will be opening in the near future.   The founder of the business is Susan Superfit. The company’s business objective is to sell all types of training, fitness, conditioning, and exercise equipment to the general public.   The Fit Stop plans to specialize in this equipment and provide customers with personalized advice geared to customer needs. The owner, Susan suffered an injury while engaging in sports activities. She came up with the idea for this business during her recovery. She found that while there were plenty of business that sold fitness and conditioning equipment, they lacked in knowledge. They often gave poor advice on how to use the equipment and what was best to purchase based on customer needs. In order to provide high quality service, each Fit Stop will employ a physiotherapist( to provide advice on such problems as injuries or back pain), and a person with a bachelor’s degree in kinesiology( to provide advice on training for sports and other physical activities). The remainder of the staff in the store will consist of a manager, with a bachelor of commerce degree, and sales staff that will have at least high school diplomas. It is expected that 8-12 sales staff will be needed at each store. The stores will be located in shopping mall and will operate on a seven day a week basis. They will be open from 9:00-9:00 weekdays, 9:00-6:00 Saturdays and noon to 6:00 on Sundays. Susan believes that the key to her business success will be...

Words: 336 - Pages: 2

Free Essay

Favorite Place to Travel

... During our family vacation the ladies always plan a special day of the week to go shopping. Of course, a vacation isn’t a vacation unless we do some shopping and site seeing. We love going to flea markets and malls looking for some great gifts for our family and ourselves. While the women are enjoying an evening out shopping the men are home grilling and watching the kids have fun in the pool. To wrap up a long day of shopping, we treat ourselves to a very nice dinner. Last but not least, THEME PARKS!!! Our family begins the day with an early rise to begin our adventure to as many theme parks we can handle for a day. My personal favorite is Disney World. I love the fairytale atmosphere where everyone can be a kid again. Next stop is Islands of Adventure/Universal Studios where the fun really begins. Water rides, 3D rollercoaster and live shows truly makes the vacation...

Words: 296 - Pages: 2

Free Essay

Gs1140

...the wrong steps to fix it. I think the actual, real problem may have something to do with my attitude in general, and the way I prioritize things. People always tell me what my priorities SHOULD be, and I understand why they say it, but I don’t feel the same way about those things, even though I know I should. I’m passionate about a lot of unconventional things, and it’s a problem. I should find new things to take more interest in, instead of putting my time into things that will likely never benefit me in the future. I’ve never addressed my problem this way, and defining my problem in this way may help me put it to an end. My grades in high school tanked because of this, and I was put on probation at my job because of this. Hopefully I can stop myself from making my life a lot more difficult than it has to...

Words: 272 - Pages: 2

Free Essay

Control of Nature

...matter what you think should happen nature will continue doing things in its own way. In the chapters“Cooling the Lava” and “Los Angeles against the Mountains” the situations and catastrophes that have caused harm to these places demonstrate that Mother Nature has its own way of life and people cannot simply stop what is happening. With McPhee telling his readers that people who try to change or stop nature need to realize that this attempt is futile, because humans cannot control nature. They cannot stop the volcanoes from erupting lava or can we stop the boulders from falling down the mountain. In the book/monograph/treatise, in the chapter “Cooling the Lava” Thorbjorn, who is a native from Iceland has this idea that he will stop the lava from flooding by cooling. With his logic of cooling the lava, the water would reduce the heat in order to create a wall of cooled lava that would dam the flow. “The lava should be cooled not so much by the edge as by the acre, and that called not only for more pumps but also for the development of material and personnel up on top of the advancing flow”(McPhee 98). With this being said, it should be obvious that humans cannot be the ones to stop Mother Nature. The destruction the lava has made is a big mess we face. It is destroying the homes of many people, but that is only affecting the people who live there. It is hard having people who want to fix it when their is a lack of money and also a lack of people who care because their is no harm to...

Words: 706 - Pages: 3

Premium Essay

Green Mountain Resort Case Study

...positions being a small business. So the problem he faces is what the turnover creates. Gunter cannot expect to provide outstanding service as he seems to be constantly in training mode. The great employees that he wants to have on staff end up leaving for more opportunity. Case Questions Change Images used by each Gunter’s change image was that of a coach. The image or reputation of Green Mountain became that of being an excellent place to obtain training to advance one’s career. Gunter mentors those that provide outstanding service and helps them to become even better. The hospitality literature’s change image was that of the navigator. It described the turnover as a chronic problem and that something needed to be done to stop the turnover or the resort would fail. The consultant’s change image was that of the interpreter. He helped Gunter to see the turnover issue as a possible positive instead of a negative. Now the resort attracts and helps develop further highly motivated people which is a win win for both Gunter...

Words: 597 - Pages: 3

Free Essay

Physical Education

...with the children. We also gave out toys as prizes and as gifts. I personally, enjoyed playing with the children. Activity #3: BOWLING For the 2nd time in my whole life, I got to play bowling. Although the bowling ball was too heavy for me, I still managed to strike once. Playing with my friends made it even more fun. Activity #4: DANCE PRESENTATION Through this activity, I was able to become closer with my group-mates. I got a chance to know them and bond with them. I didn’t hesitate to contribute any steps I know. Our dance may be simple but the bond I had with my group made it even more fun. Activity #5: WALL CLIMBING I may be afraid of heights but I conquered my fears. I managed to finish 2 phases of the wall. And I didn’t stop in trying the other walls. I had fun and it was very memorable for me since it is my first time to try wall climbing. Activity #6: CHOREOGRAPH SINGING It was nerve wrecking at first since I don’t sing that much. But our group tried our best to entertain our classmates with our Katy Perry mash-up. Activity #7: FOOD MAKING Our group made a clubhouse sandwich. The preparation was a bit chaotic due to slicing the breads, distributing the ham, the cabbage and the other recipes. We are very happy to know that our classmates liked our sandwich. We made sure that it is not just healthy but fills up our classmates...

Words: 336 - Pages: 2

Free Essay

Factors Affecting Tourism

...A STUDY OF FACTORS INFLUENCING TOURISM INTRODUTCION: Tourism faces a challenging change in its framework conditions: The geopolitical as well as the economic situation require new strategies. Technological innovations, demographic change and a powerful costumer have to be met in politics, marketing and planning. New destinations, new products with prices on a level, which would have been incredible some years ago, compete with the established tourism offer. There are a number of factors affecting tourism. They are: Economic Factors * Cost of certain vacations can act as a travel barrier * Economic prosperity can encourage people to take more trips * Good economic time, people have more discretionary income – money left over after paying taxes & basic living expenses Technological Factors * Methods of transport have become faster & more fuel efficient = more cost efficient – cheaper for people to travel * The more tourist facilities (infrastructure) a country has, the greater a success it achieves as a tourist destination * Developments in information technologies have also had a great impact. Example: internet – people are aware of more travel options and can book trips instantly. Political Factors * Tourists avoid areas of political unrest * If a region is politically stable it can influence the #’s of visitors * Reports of terrorism or high crime rates can keep people away Demographic Factors * Demography...

Words: 712 - Pages: 3

Premium Essay

Creative

...ugfgfhhjjkk hlklgfgfCreative Toys Case Creative Toys Inc. 1. If Inventory were to be written down in the 4th quarter instead of the 2nd quarter, it could cause the company to be compromised. One of the reasons that the allowance occurs in the 2nd quarter is because Browne realizes that it will make expenses appear too high, but, it will reduce the impact of the lack of future sales. However, if inventory were established in the 4th quarter, where they are expected to increase quite a bit, the transition would be easier. This is the reasoning behind Gurchick’s insistence of waiting for the 4th quarter. On the down side, if sales do not increase as expected, the company would be in substantial trouble. They will have a great deal of over stated income, which will be caught by auditors. They will make adjusting journal entries for this, which will decrease net income. If this decrease is too substantial then the books will be in the negative. Browne understands that the Chatter Chick was over produced, and is prepared to deal with the consequence. Gurchick prefers to take a gamble and hope for the best. 2. The corporate culture at Creative Toys is probably quite tense at this point. With Browne and Gurchick disagreeing over the course of action, the employees at this point are most likely wondering what the outcome of the decrease in demand will be and whether the company will be able to make it through this. I think that everyone is probably quite worried and tense at this...

Words: 355 - Pages: 2

Free Essay

Entrepreneur Behavior

...1.0 INTRODUCTION In this assignment of Student in Enterprise Programme (SIEP), I have choose one company based on criteria that have been stated in guidelines to conduct a training for 10 days in order to complete the task given in this assignment. After much consideration, I has choose a company named Honda Malaysia Sdn. Bhd (Private Limited Company) which a partnership company between Honda Motor Co. Ltd. of Japan, DRB-HICOM Berhad and Oriental Holdings Berhad. This company origin is from Japan. Private Limited company describe as a company that offers limited liability, or legal protection for its shareholders but that places certain restrictions on its ownership. These restrictions are defined in the company's by laws or regulations and are meant to prevent any hostile takeover attempt. As a first step for UMK students, the Faculty Entrepreneurship and Business have created a subject called Student in Enterprise Programmed (SIEP) where all students University Malaysia Kelantan business faculty must enroll in the subject. SIEP is an exceptional project to be carried out by the students for 10 days. Students can choose any company to do business and work there to gain experience in business and how to run a business. SIEP is the early exposure of students to the business world. Through this project, students can gain experience and have greater knowledge concerning the world of business. I personally gained many benefits through this assignment and get to know more...

Words: 4180 - Pages: 17

Premium Essay

Dominos Pizza

...Domino’s Pizza Demand and Forecast ECO550 Rigo Benitez Dr. Atia Yasmeen Strayer University Demographics and Independent Variables Analysis Domino’s Pizza is planning to open a store in Annandale, VA, a median-size town about 10 miles outside of Washington D.C. Domino’s Pizza will do a demand and forecast to determine if it’s a good decision to open the store. The independent variables are population, mean household income, and pizza price as the independent variable. Annandale’s census population was 41,008 at the 2010 census, down from 54,994 in 2000 due to the splitting of the western part form Wakefield and Woodburn CDP's. The population and household income should help determine if people are willing to pay the pizza price and how much is the demand for pizza. The population helps determine the demand for pizza because of the law of the demand, the larger population the larger the demand. The household income will help also because the more disposable income the more people will buy a common good. Pizza is a common good that people will buy more often if they have more disposable income. The following chart display the variables used to determine pizza demand. Testing Coefficient of Determination Analysis Using Data Regression Analysis tools on Excel, the following results are used to determine the pizza demand in Annandale and if Domino’s Pizza should go ahead with the decision open the store. Domino’s Pizza Final Analysis to Open the Store The...

Words: 578 - Pages: 3

Premium Essay

The Color Distribution of Peanut M&Ms

...References……….…....…………………………………………………………....7 Abstract The intent of this research paper is to determine whether the color distribution/proportion of peanut M&M’s derived from a random sample 14-ounce bag (o) is a good fit to the hypothesized distribution/proportion of an infinite population of peanut M&M’s as cited by Mars, Inc. (p). Introduction A 14-ounce bag of peanut M&M’s was utilized to observe and obtain the random sample color distribution/proportion data. According to Mars, Inc. and as shown on Table 1, p has hypothesized distribution/proportions of: Blue-0.23, Brown-0.12, Green-0.15, Orange-0.23, Red-0.12 and Yellow-0.15. Table 1 – Color Distribution/Proportion Figures via Mars, Inc. Color Milk Chocolate Peanut Crispy Minis Peanut Butter Almond Blue 24% 23% 17% 25% 20% 20% Brown 13% 12% 17% 13% 10% 10% Green 16% 15% 16% 12% 20% 20% Orange 20% 23% 16% 25% 20% 20% Red 13% 12% 17% 12% 10% 10% Yellow 14% 15% 17% 13% 20% 20% Methodology Using a goodness of fit test for the distribution of a multinomial (more than two categories) population, this study will determine whether the color distribution/proportion of peanut M&M’s derived from a random sample (14-ounce bag) is a good fit with the hypothesized distribution/proportion of an infinite population of peanut M&M’s as cited by Mars, Inc. The null hypothesis (Hₒ) or the hypothesis this paper...

Words: 1440 - Pages: 6

Premium Essay

Honda Motor Company Ltd.

...1. How does Mr. Honda’s history with suppliers relate to Honda’s current supply management strategy? The current supply chain management strategy reflects Honda’s long-term goal of manufacturing products where they are sold, and its determination of buying parts where it manufactures vehicles. A. Increased local content is due largely to purchases Honda makes from many of the other 3 Japanese automobile firms that were established during the late 80’s. B. Focusing on 4 regional markets has allowed Honda to develop strong sales, research and development, and manufacturing operations in each region to ensure that the product mix in each region is appropriate to the needs of the region. C. Suppliers are involved in the development process to the extent that they are asked and invited to submit suggestions about how certain designs could be made better, faster, with less weight, or less expensively. Today, purchasing is done by the Honda research and development department. 2. Why is purchasing so important to Honda? The International Purchasing Division of Honda Corporation has full responsibility for coordination between Honda and its overseas plants. Honda’s purchasing department carries out the localization strategy. This strategy involves: A. Finding and qualifying local suppliers B. Developing a second source when volume doubles, or when quality or on-time delivery problems occur. C. In situations in which the goals or the philosophies of the...

Words: 1610 - Pages: 7

Free Essay

Customer Loyalty

...Customer Loyalty in Indonesia (study case Honda beat and Telkomsel) Nur Endah Lizarifin Customer Loyalty Customer loyalty is the result of consistently positive emotional experience, physical attributebased satisfaction and perceived value of an experience, which includes the product or services. Customers exhibit customer loyalty when they consistently purchase a certain product or brand over an extended period of time. As an example, many customers stick to a certain travel operator due to the positive experiences they have had with their products and services. Customer loyalty is the key objective of customer relationship management and describes the loyalty which is established between a customer and companies, persons, products of brands, the individual market segments should be targeted in terms of developing customer loyalty. Four different reasons for loyalty should be promote Psychological Customer might also developing a sense of loyalty to a certain person working for a company. People can build up a good relationship with a bank advisor they have known for several years and who has always fulfilled their expectations. The fact that people develop a sense of loyalty can be described as a psychological reason to stick to a specific product. Economic In business to business markets, it might also be possible that customer loyalty results from the fact that switching to another company would lead to the company facing economic disadvantages. In this case, loyalty...

Words: 1358 - Pages: 6