...Distinguishing service and physical goods along a continuum from intangible dominant | |Page: 8-9 |services to tangible dominant physical goods is a good way to differentiate services | | |marketing from goods marketing. | |Ans: T |5. T F The proportion of tangibles to intangibles in a product determines whether it is a | |Page: 8-9 |good or a service. | |Ans: F |6. T F It is not possible for services to have tangible characteristics. | |Page: 8-9 | | |Ans:...
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...the rules and the rules are applied from state to state. Isolation means that the data used during the execution of a transaction cannot be used by a second transaction until the first one is completed. It is executed as if it were being executed serially. Durability ensures that once transaction changes are done, they are permanent and cannot be undone or lost, even in the event of a system failure. 8. What is data redundancy and which characteristics of the file system can lead to it? Data redundancy exists when unnecessarily duplicated data are found in the database. It is the result of poorly designed databases which allow the data to be stored in different locations. 9. What is a DBMS and what are its functions? A database management system (DBMS) is a software package with computer programs that controls the creation, maintenance, and use of a database. It allows organizations to conveniently develop databases for various applications. 10. What is a business rule and what is its purpose in data modeling? A business rule is a brief, precise, and...
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...time-bound Explain what a Core Competency means for an organization Core Competence – A unique skill and/or knowledge an organization possesses that gives it an edge over competitors. When resources are valuable, rare, imitable, and organized, they can be viewed as a company’s core competence. Describe what Porter's Five Forces Model is and how it is used in the strategic planning process * Rivalry * The threat of substitutes * Buyer Power * Supplier Power * Barriers to Entry The competitive environment includes rivalry among current competitors and the impact of new entrants, substitute and complementary products, suppliers, and customers, In strategic decision making, Porter’s model is an excellent method to help managers analyze the competitive environment and adapt to or influence the nature of their competition. Explain the components of a SWOT analysis A comparison of strengths, weaknesses, opportunities, and threats that helps executives formulate strategies. Managers formulate a strategy that will build on the SWOT analysis to take advantage of available opportunities by capitalizing on the organization’s strengths, neutralizing its weakness, and countering potential threats. Understand the types of corporate strategies that organizations can use and describe them Corporate Strategy - identifies the set of businesses, markets, or industries in which the organization competes and the distribution of resources among those businesses...
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...of Entrepreneurship Danielle Norris Missouri Southern State University Abstract The two keys to a sustainable social enterprise are the economic factors and the enabling technology. Economic factors are key to the social enterprise because when a social entrepreneur has the economic factors align with their mission it can be huge contribution to it’s success. Enabling technology provide many benefits to the social enterprise such as lowering cost or by creating innovative ways to complete thing that could not have been completed before. Some successful SABE have used the blended approach, which has use both the economic factors and enabling technology as a key factor to their social enterprise. The Nature of Entrepreneurship The nature of entrepreneurship can seem very attractive to college students and persons who have recently graduated from college. The desire for college students to become entrepreneurs can be link to the attitudes and personal interests of an entrepreneur seeing that they are very similar to the typical college student’s attitude. There is a unique form of entrepreneur that uses their entrepreneurial attitudes and abilities to seek novel ways to solve pressing social problems; this form of entrepreneurship is called social entrepreneurship. Social entrepreneurs take risk to build social enterprises with the mission to help make lives better. Two keys to a sustainable social enterprise are the economic actors and the enabling technology applied...
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...in achieving its dream by protecting its services from harm. An enterprise is an activity or a project that produces services or products. There are essentially two types of enterprise, business and social enterprises. Business enterprises are run to make profit for a private individual or group of individuals. This includes small business while social enterprise functions to provide services to individuals and groups in the community. These shows that an enterprise security service is a form of protecting the services or the product of individuals and groups in the community from harm (preventing unauthorized users from gaining access). Enterprise now uses Biometric, Encryption and some others forms of security to form the backbone of its services. The term "biometrics" is derived from the Greek words bio (life) and metric (to measure). Biometrics refers to the automatic identification of a person based on his/her physiological or behavioral characteristics. This method of identification is preferred over traditional methods involving passwords and PIN numbers for its accuracy and case sensitiveness. A biometric system is essentially a pattern recognition system which makes a personal identification by determining the authenticity of a specific physiological or behavioral characteristic...
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...Healthcare finance is a term used in this book to describe accounting and financial management principles and practices used to ensure the financial well-being of health care organizations. c. What are the two broad areas of healthcare finance? The two broad areas of healthcare finance are accounting and financial management. Accounting is the recording of financial transactions concerning a business or organization, providing a summary of transactions. Financial management is the use of theory, principles, and concepts developed to help managers make better financial decisions. d. Why is it necessary to have a book on healthcare finance as opposed to a generic finance book? While each service industry has a certain definitive characteristic, the health service industry is different to most others. Non-profit corporations dominate the health service industry either by government or privately. Third parties such as insurance companies, employers and government programmes are the ones that make the majority of the payments to healthcare providers over individuals. The application of finance principals are emphasised according to the health service industry. 1.2 What is the difference between a business and a pure charity? The difference between a business and a pure charity is a business functions by selling goods and services (a hospital or medical practice), but a pure charity does not sell goods or services and are funded by...
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...product 7. Characteristics of culture 8. Conclusion 9. Values in Culture 10. Value Similarities and Differences across cultures Introduction to Culture There is no doubt that the international marketing process do face a large set of variables as it take place over different countries and it does act in different environments. One of the most determinant environments to the success of the international marketing process is Culture, which hold the reason for many human acts and behavior. Reaching to that point international marketer should study deeply culture treaties of a country the company is planning to act in. so that special amendments in the organization overall plans and actions is made to act in accordance with the new market variables The role of culture in international business and marketing Culture is a distinctive element of international marketing. While factors besides culture are present, culture could be a key determinant of most overseas relationships. Researchers agree that exchange processes within business networks can only be understood by conducting studies in different countries and cultures. For example, studies of joint ventures between China and the USA have suggested that the national cultures of the participating partners were one of the important variables that determined their success. Culture could relate to a country (national culture), a distinct section of the community (sub-culture), or an organization (corporate...
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...Business Marketing Perspective & Organizational buyer behavior The Business marketing or Industrial marketing is the marketing of goods and services to commercial enterprises, governments, and other nonprofit institutions for use in the goods and services that they, in turn, produce for resale to other industrial customers. By contrast, consumer goods marketing are the marketing of goods and services to individuals and family units for personal consumption and to wholesalers and retailers in consumer goods distribution systems. What consumers buy, they use for themselves or for consumption by members of a family. Individual customers buy to support the profit-making or nonprofit functions in which the organization is engaged. To understand some of the major differences between business-to-business and consumer marketing, it is useful to think of the industrial marketing system as consisting of two key linkages. The first is the external interface between the marketing/sales function of the producer and the end user. The second is internal interface between the producer’s marketing/sales and production functions. While each of these linkages has considerable complexity, the two sets of linkages serve as convenient handles to explore the major differences between business-to-business and consumer marketing. Given the distinguishing characteristics of both the internal and the external linkages, the formulation and execution of the marketing mix poses different challenges...
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...1.0 Introduction Service quality is a comparison of expectations with performance. A business with high service quality will meet customer needs whilst remaining economically competitive. Improved service quality may increase economic competitiveness. This aim may be achieved by understanding and improving operational processes, identifying problems quickly and systematically, establishing valid and reliable service performance measures and measuring customer satisfaction and other performance outcomes. Moreover, a business or an organization may run a high risk of failure when their service quality improvement programmes and goals are do not clearly defined and quantified. Besides, the measurement of the service quality performance and the response of customers to that performance have to be measured appropriately within any organizations in order to be more effective management of customer service. 2.0 Service Quality 2.1 What is service quality? According to Czepiel, (1990), customer perception on how well services meet or exceeds their expectations is calling as service quality. Other than that, service quality is a critical component of customer perceptions about the service. Customers perceive services in terms of its quality and how satisfied they are overall with their experiences (Zeithaml, 2000). It can be measured in term customer perception, customer expectation, customer satisfaction, and customer attitude which suggested by Sachdev and Verma (2004). Moreover...
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...OBJECTIVES Understand the key differences between economics, accounting and finance Understand why financial information is important List the main users of accounting information and understand their information needs Distinguish between management accounting and financial accounting List the main types of business ownership and outline their characteristics Summarize the advantages and disadvantages of each type of business ownership p 2 Panagiotis Dontis Charitos WBS, 2013-14 IN TODAY’S LECTURE... Topics Differences between economics, accounting and finance Importance of financial information Users of accounting information and their information needs Differences between management accounting and financial accounting i Main types of business ownership Characteristics Advantages vs. disadvantages 3 Panagiotis Dontis Charitos WBS, 2013-14 ECONOMICS - FINANCE – ACCOUNTING Economics is a social science Study the production, consumption and distribution of services or goods Explain how economies work and how do different economies interact Finance is a subset/tool of economics that studies the financial markets Personal finance, corporate finance, state finance Accounting is an essential part of finance and economics Precise recording, reporting and assessment of financial deals and transactions of a business Preparation of statements or declarations concerning assets, liabilities, and outcomes of operations of a business 4 Panagiotis Dontis Charitos...
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... Organizational Behavior Terminology and Concepts To be effective all organizations needs to achieve the goals and objectives presented. When meeting these goals and objectives, people makes the difference how effective organizations perform. This paper will discuss the following key concept and terminology on Organizational culture, Organizational behavior, Diversity, and Communications as it relates to people in an effective organization. The paper will also describe each concept’s observable aspects and it would provide a brief analysis of the culture and behavior of the Metro bus. In the United States of America Metro bus is the sixth largest bus transportation system and is a department in the Washington Metropolitan Area Transit Authority (WMATA). At Metro bus organizational culture, organizational behavior, diversity, and communications allow the organization its unique operations consistency and reliability. Organizational culture Organizational culture is embedded in the heart of an organization and developed by members with the same-shared beliefs and values. An organizational culture display how organizations adapts or integrate when identifying internal and external issues, (Schermerhorn, Hunt, & Osborn, 2008). Organizational culture has an impact on job satisfaction, which is a key factor for maintaining high performance and effective services within an organization (Gunlu et al., 2009). The organizational culture at Metro bus is to continue as...
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...CHAPTER 1 Managing in the Digital World CHAPTER OBJECTIVES After reading this chapter, you will be able to do the following: 1. 2. 3. 4. 5. Describe the characteristics of the digital world and the advent of the information age. Define globalization, describe how it evolved over time, and describe the key drivers of globalization. Explain what an information system is, contrasting its data, technology, people, and organizational components. Describe the dual nature of information systems in the success and failure of modern organizations. Describe how computer ethics impact the use of information systems and discuss the ethical concerns associated with information privacy and intellectual property. CHAPTER OVERVIEW This chapter helps the student understand the role of information systems as organizations move into the digital world, and how they have helped fuel globalization. The student will learn what information systems are, how they have evolved to become a vital part of modern organizations, and why this understanding is necessary to become an effective manager in the digital world. The student will also learn how globalization evolved, and what opportunities globalization presents for organizations. The importance of ethics as it relates to IS is discussed especially as it relates to information privacy, accuracy, property, and accessibility. A number of cases and illustrations are used, for example, Apple products and how they have evolved over time (such as...
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...on Workforce Diversity Training Abstract Diversity training has significantly influence equality and fairness in the workplace. Many organizations may face challenges how to balance diverse workforce, and they have realised the importance of diversity as a key of their business in order to quickly respond the needs of customers. Accompanying with the global economic integration, diversity has been a priority on the development of human resource. Creating equal and fair working environment would be significantly associated the profitability of organizations. This essay will mainly review the literature of workforce diversity training from several perspectives: definitions of diversity, benefits of diversity, diversity training and organizational attitude, evaluation of diversity training, challenges and resistance to diversity. The major benefits of diversity include increased quantities of high quality decisions, high employee loyalty and low turnover, and improved business performance. Diversity training approaches can be categorized into awareness-based training and skill-based training, and six major training techniques such as lecture, questioning, brainstorm, small-group discussion and role-playing can be adopted. Evaluating diversity training should be aligned with organizational business goals, and four steps could be used to evaluate diversity training programmes. Diversity blindness and diversity hostility are recognized as the major challenges...
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...appropriate structure of organizations and the appropriate leadership styles for different situations. Although the contingency perspective purports to apply to all aspects of management, and not just organizing and leading, there has been little development of contingency approaches outside organization theory and leadership theory. The following sections provide brief overviews of the contingency perspective as relevant to organization theory and leadership. CONTINGENCY PERSPECTIVE AND ORGANIZATION THEORY Environmental change and uncertainty, work technology, and the size of a company are all identified as environmental factors impacting the effectiveness of different organizational forms. According to the contingency perspective, stable environments suggest mechanistic structures that emphasize centralization, formalization, standardization, and specialization to achieve efficiency and consistency. Certainty and predictability permit the use of policies, rules, and procedures to guide decision making for routine tasks and problems. Unstable environments suggest organic structures which emphasize decentralization to achieve flexibility and adaptability. Uncertainty and unpredictability require general problem solving methods for nonroutine tasks and problems. Paul Lawrence and Jay Lorsch suggest that organizational units operating in differing environments develop different internal unit characteristics, and that the greater the internal differences, the greater the need...
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...building a better business. Although workplace diversity provides many benefits, it also poses many challenges to employees and managers. To reap the benefits of workplace diversity, employees and managers must understand the challenges and know how to effectively deal with them. Diversity is commonly interpreted in relation to ethnicity, gender and culture. Diversity also captures the differences and similarities between individuals and group, encompassing race, ethnicity, gender, culture, age, sexual orientation, religion, language, education, family status, physical and mental ability. These demographic variables are related to other important diversity characteristics such as values, attitudes, interaction styles, physical and cognitive abilities and non-work commitments. The impact of diversity is both positive and negative. The research questions was: How can diverse workforce affect the organization? Table of Contents Chapter 1. Introduction 4 Background of the Study 4 Statement of the Problem 4 Purpose of the Study 5 Research Questions 6 Chapter 2. Literature Review 6 Chapter 3. Methodology 12 Data Analysis 12 Final Results 14 References 15 CHAPTER 1. BACKGROUND Today, globalization has become increasingly important and common for many organizations as globalization is a way to expand an organization and targeting a more open market. Many organizations have successfully...
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