...| 2013 | | | [Case ii: The Customer Service Agent] | | Table of Contents Introduction 2 Information collected from Day Diary 2 Additional information required 5 Job Description 7 Conclusion 9 Case 2: Customer Service Agent Introduction Bill Ryan is a customer service agent for an online marketplace owned by EBay, Half .com. It allows for buyers to sell a vast range of products to potential buyers. Al though the concept of Half .com might seem to resemble that of EBay, it is not the same. On Half.com products have fixed prices and buyers and sellers don’t interact directly since, the design of the website is quite self-explanatory with help pages that assist both the buyers and the sellers using the online marketplace. However, sometimes things may go wrong as in any virtual market place due to lack of direct contact between the buyer and seller. This is where the customer service agents play an important role in helping both buyers and sellers trade efficiently and improve their user experience. The day diary provides for some information about a typical day of a customer service agent at Half.com. Although it doesn’t provide for sufficient information to develop a job description, it does highlight some key responsibilities and duties attached to the job. Information collected from the Day diary The day diaries provide for a lot of useful information that can be included in a job description as it outlines the knowledge, skills and abilities...
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...A Good Man Is Hard To Find - Foreshadowing In "A Good Man is Hard to Find," by Flannery O'Connor, one is struck by the unexpected violence at the end of the story. However, if one re-reads the story as second time, one will see definite signs of foreshadowing of the ending. In the course of this story, O'Connor uses strong imagery to foreshadow the people and the events in this story. There are three significant times she uses this technique. They are the description of the grandmother's dress, the death of the family, and the conversation between the Misfit and the grandmother. The grandmother did not want to go to Florida; she ironically dresses in her Sunday best. She was dressed very nicely with, "A navy blue dress with a small white dot in the print. Her collars and cuffs were white organdy trimmed with lace and at her neckline she had pinned a purple spray of cloth violets containing a sachet." (11). A strong foreshadowing imagery can be seen in these lines. Knowing the ending of the story, the grandmother's elaborate dress Is this essay helpful? Join OPPapers to read more and access more than 550,000 just like it! ------------------------------------------------- get better grades symbolizes a preparation for her coffin. When a person dies, they are usually dressed in their best outfit, just like the grandmother was dressed in what seemed to be in her Sunday best. A stronger foreshadowing is when O'Connor states the reason for the grandmother's beautiful dress, "In...
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...The Negative Aspects of Multi Media Katie McMullin Breckinridge School of Nursing The Negative Aspects of Social Media The influence of media on children today is profound. Today’s society is dependent upon multimedia daily. Media comes in many forms such as television, internet, video games and music videos. It effects children in many ways and has been known to cause depression, aggression, isolation and nutrition deficiency. Advertisements influence how our children preserve themselves and make them susceptible to alcohol, smoking and sex. The negative aspects of multimedia have left our children without the proper tools to live life without electronics. This leaves our youth not having the skills to communicate face to face without Discomfort, anxiety. Depression, aggression, and the feeling of isolation. Television Television has the potential to be beneficial or harmful to children. The benefits to watching TV is that there are educational shows such as Animal Planet, documentaries and some educational cartoons. For these purposes the TV can aid in the development of our children but where do the parents draw the line? TV is not being watched for beneficial purposes and turn into a negative aspect in our children’s lives. It has been shown that people have little brain activity while they are watching TV. According to The Journal of Cognitive Liberties “For a brain to comprehend and communicate complex meaning, it must be in a state of “chaotic disequilibrium...
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...University of Delhi South Campus Department Of English Term Paper By: Nakhat Perveen M.A. Previous 1st Sem ARSD College, UDSC Mentor: Christel Rashmi Devadawson SHAKESPEARE IN BOLLYWOOD Nakhat Perveen William Shakespeare was an English poet and playwright, widely regarded as the greatest writer in the English language and the world's pre-eminent dramatist whose work is liked by all film-maker to bring down on screen. According to Robert Hamilton Ball, Shakespeare’s dramas were considered ideal material for cinema in the early 20th century because the presence of Shakespeare on film raised the contemporary estimation of film. Almost all of his works have been adapted on screen in Hollywood and all other film industries. Hollywood has produced around 300 movies based on Shakespeare’s plays and characters. Films based on tragedies like Hamlet, Othello, King Lear, Macbeth, Romeo and Juliet etc., have got very good response by the audience on the silver screen. In Bollywood also many directors adopted the work of Shakespeare. But Vishal Bhardwaj through his films showed that he is the true fan of Shakespeare and knows well how to do justice with the work of such a big writer on silver screen. His film Maqbool (2003) based on Macbeth, and Omkara (2006) based on Othello left very remarkable impression on audience’s hearts. Maqbool had its North American premiere at the 2003 Toronto International Film Festival. Though the film failed to entice much of an audience during...
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...Executive Summary The city of Alamo Heights builds his first school in 1909 when they build their first school. After that, in 1923 the Alamo Heights system became a district, called todat Alamo Heights Independent School district. The 5 schools that are part of this district: • Howard Early Childhood Center • Woodridge Elementary • Cambridge Elementary • Alamo Heights Junior High • Alamo Heights High School Mission Statement The Alamo Heights Independent School District, the heart of our community whose passion is excellence, will educate and empower every student to excel academically and as a confident, compassionate citizen with impeccable character and a global perspective through engaging, personally challenging, and relevant experiences that inspire learning for life”. Live Honorably Act Humbly Model Dignity Change Concept How cuts in the Texas budget will affect the students, teachers and substitute teachers in Alamo Heights Independent School District. The budget cuts were originated of three main components: • 2006 the state lowered property taxes (school taxes by 1/3). • The state used Federal stimulus money to pay raises all teachers’ salaries in the state. • The current recession has cause lower tax revenue. How badly it is? The state of Texas is projected to have a $27 billion deficit for the next two year, the US House of Representative bill was unveil in January and designate a $10 billion dollars cut in public education state-wide...
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...Dictionary of English Idioms & Idiomatic Expressions Dictionary of English Idioms & Idiomatic Expressions .......................................... 1 ~ A ~ ..................................................................................................................... 1 ~ B ~ ..................................................................................................................... 3 ~ C ~ .................................................................................................................... 8 ~ D ~ .................................................................................................................. 11 ~ E ~ ................................................................................................................... 14 ~ F ~ ................................................................................................................... 15 ~ G ~ .................................................................................................................. 17 ~ H ~ .................................................................................................................. 19 ~ I ~ .................................................................................................................... 22 ~ J ~ ................................................................................................................... 24 ~ K ~ ...............................................................................................
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...1. American Sport Movies There are few countries in the world in which sports permeate national life to the degree that it does in the United States. Sports are a big part of the fabric of American life. The centrality of sports in American life is amply reflected in the American cinema. For decades movie makers have successfully mined sports to produce some of the most inspiring, poignant, exciting and memorable American movies ever made. The genre of ‘Sport Movies’ established in the Fifties and the Sixties. At the very beginning it was hard to see it as an independent genre because there was a lot of mixture. There have been propaganda movies as well as comedies, dramas, gangster movies or even westerns combined with some sport scenes. So the movie industry defined three categories of sport movies. Category 1: movies in which the main part of the narration is about sport or an athlete Category 2: movies which tell the life story of an athlete Category 3: movies which use sport scenes to describe a special milieu In addition to that there are a lot of movies of another genre which use sport scenes to dramatise the story or to create a good suspense. The first sport movies were all about the so called American Myth of victory and glory. Fair competitions and the better athletes defeating the weaken. The fascination of sport inspiring the people was used to lure the public. Then in the eighties and nineties there have been made a lot of biographical movies...
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...Brief Guide to Business Writing Kenneth G. Brown, Ph.D. David J. Barton, B.A. Department of Management and Organizations University of Iowa Table of Contents Table of Contents ….………………………………………………………………….2 Introduction ……………………………………………………………………………..3 Document .…………………………………………………………………………….4 Purpose/Audience ……………………………………………………………………..4 Format ..……………………………………………………………………………4 Word Choice ……………………………………………………………………..4 Flow/Logic .…………………………………………………………………………….4 Introduction ..……………………………………………………………………………5 Conclusion .…………………………………………………………………………….5 Spelling ....…………………………………………………………………………..6 Style tips ..……………………………………………………………………………6 Paragraphs ...………………………..………………………………………………….7 Generalization and Support ..……………………………………………………………7 Transitions ………………………………………………………………………….….7 Sentences ...…………………………………………………………………………...8 Complete Sentences ……………………………………………………………..8 Wordiness ……………………………………………………………………………..8 Grammatical ……………………………………………………………………..8 Punctuation ……………………………………………………………………………..8 Active/Passive word use ……………………………………………………………10 Appendix A (Business Letter) .………………………………………………..….11 Appendix B (Memorandum) …..………………………………………………………..12 Appendix C (E-mail) ..…………………………………………………………………..13 Appendix D (Word Choice list) ..…………………………………………………..14 Appendix E (Writing Process chart) ..…………………………………………………..16 Appendix F (Reading Resource list) ..…………………………………………………...
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...SPARK ARKNOTES W W W. S PA R K N O T E S . C O M Great Expectations Charles Dickens EDITORIAL DIRECTOR Justin Kestler EXECUTIVE EDITOR Ben Florman TECHNICAL DIRECTOR Tammy Hepps SERIES EDITORS Boomie Aglietti, Justin Kestler PRODUCTION Christian Lorentzen WRITERS Brian Phillips, Wendy Cheng EDITORS Ben Florman, Jennifer Burns Copyright ©2002 by SparkNotes llc. All rights reserved. No part of this publication may be reproduced, transmitted, or distributed in any form or by any means, electronic or mechanical, including photocopy, recording, any file sharing system, or any information storage and retrieval system, without the prior written permission of SparkNotes llc. sparknotes is a registered trademark of SparkNotes llc. This edition published by Spark Publishing Spark Publishing A Division of SparkNotes llc 120 Fifth Avenue, 8th Floor New York, NY 10011 USA Context All rights reserved. No part of this publication may be reproduced, transmitted, or distributed in any form or by any means, electronic or mechanical, including photocopy, recording, any file sharing system, or any information storage and retrieval system, without the prior written permission of SparkNotes LLC. SPARK ARKNOTES W W W. S PA R K N O T E S . C O M Charles Dickens was born on February 7, 1812, and spent the first nine years of his life living in the coastal regions of Kent, a county in southeast England. Dickens’s father, John, was a kind and likable man, but he was incompetent with...
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...The Warcraft III Adventure June 7, 2013 PROLOGUE: The Adventure Begins When this homework was assigned last Saturday, I knew then that this was going to be an adventure. I have never played Warcraft-DOTA before but, I am aware that it is an addictive game. I know this because my 20-year old nephew, still a third year industrial engineering student up to this day, was an excessively avid player. Two years of his college life were wasted because of his addiction with the game. He could have been graduating this year if not for the addiction. Thus, when I heard from Professor Nicart that the game has been lauded by no less than The Harvard School of Business because of its contribution in developing management skills, I was intrigued. Then, she said we have to play the game at least 30 minutes a day for the next 5 to 6 days, I was amused and thought to myself that my nephew would have a blast when he hears about this. Hence, the adventure for me began even before I would play the game. CHAPTER ONE: Acquiring The Warcraft-DOTA File I had a very busy schedule ahead of me this week. I thought that in order to have this homework done, I had to finish it as soon as possible. So, as soon as I got back home last Saturday, which was about 7:30 PM because electricity in our area only came back around that time, I immediately searched if the “Warcraft-DOTA” file was installed in our computer. It was not. I also searched the other laptops we had at home and I didn’t...
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...We mean business! Windesheim Business School 1st year (Major 1/2) [pic] First year English module M1 (CEF: B1) Windesheim Business School Authors: Dinand Warringa, Marianne van Vlierden, Ellen Keates August 2014, revised 1. Introduction For you, personally, the question is whether or not your English meets the requirements demanded of a student in Higher Education. In terms of the Common European Framework of Reference (CEF) this means this module aims at reaching the B1 level of proficiency in Business English. However, regardless of your previous field of study, no exemption will be granted for following the Start-Up English module as we thoroughly prepare you for all other Business English modules you may have in the future. The module consists of seven two-hour lessons in which you will be able to display your language skills: reading, writing, listening and speaking. Whether or not you have the necessary knowledge to meet the required level of proficiency will be tested in a written (multiple choice) examination during the exam period. The final grade must be at least 5.5 for you to be awarded the 2 credits available for this module. Again, this module serves as the starting point for all English courses at the Windesheim Business School, irrespective of your field of study. We believe it is of vital importance to not only acquire passive language skills but also practise and acquire active skills in English. Make sure that you...
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...Scene One Summary: Claudius, Gertrude, Rosencrantz, and Guildenstern talk about Hamlet and his lunacy. Rosencrantz and Guildenstern tell the King and Queen that they have tried to find out the reason for Hamlet’s madness, but he avoids their questions. Rosencrantz and Guildenstern tell the King and Queen about the actors that have arrived at the court and will be giving a performance. After Rosencrantz and Guildenstern leave, Claudius tells Gertrude that he has arranged for Hamlet to run into Ophelia, and Polonius and the King will hide and spy on their conversation to see if Hamlet is truly going crazy because he is in love. Gertrude tells Ophelia that she hopes that Hamlet’s madness is due to his love for her. Polonius tells Ophelia to read from a prayer book while waiting for Hamlet, which makes Claudius feels guilty as he remembers his own sin that he disguises with kind words. Then, Hamlet arrives speaking his famous to be or not to be speech. He is contemplating suicide, but he decides against it because he is worried that the environment after death will be even worse than the one he is living in right now. Ophelia then tells Hamlet that she has some of his mementos that she needs to return, which Hamlet denies ever giving her. Hamlet then goes into a dialogue with Ophelia that focuses on women and marriage. He is telling Ophelia to go to a nunnery because he does not believe in women or marriage anymore. Hamlet says that women use their beauty and power to fool their...
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...“As You Like It” – Scene Summaries Act 1 ------------------------------------------------- Scene 2 Plot synopsis: Rosalind is sad because of the banishment of her father, who is cheered up by Celia as they both converse about love, nature and fortune. Touchstone finds himself commenting on their conversation, hinting the corruption of the courts. Le Beau brings the news of the wrestling match between Charles and Orlando, alerting them that Charles had just fatally injured others already. Le Beau builds suspense and alarms the women and forces them to go and watch, and maybe try and stop the fight. After the court and the wrestlers gather around, we see Rosalind and Celia try to prevent Orlando not to fight Charles. Orlando isn’t worried by losing because he has nothing to lose, but Rosalind and Celia support him and he, somehow, defeats Charles. Duke Frederick is not happy to find out that Orlando is the son of the man he banished. Rosalind and Celia attend to Orlando, but for some reason, he can’t reply – possibly nervous or fatigued. He then realises that he has fallen in love will Rosalind. Le Beau chimes in to say that he should escape Duke Frederick’s wickedness and leave the courts. Who is on stage: * Rosalind and Celia * Enters: Touchstone, then Le Beau * Enters: Duke Frederick, Lords, Orlando, Charles and Attendants * Exits: Duke Frederick, Lords, Attendants, Touchstone and Le Beau * Exits: Rosalind and Celia, and then Le Beau Key lines: ...
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...[pic] VISUAL LEARNERS 65% of learners belong to this group. Visual learners prefer written information, diagrams and pictures. They prefer to take down notes during a presentation, They will even make their own notes even when they are given printed hand-outs. They are better at written communication. These learners have the ability to think in pictures as well as see and create images complete with shapes colours and size. They tend to remember faces but not names. A LOOK AT VISUAL LEARNER A typical visual learner uses visualization techniques to remember things. They often have a good sense of direction because they visualize maps and directions in their mind. Many prefer to read information in a textbook or on the whiteboard rather than listen to the teacher lecture. They also enjoy doodling and drawing. Visual learners typically use sight words in their everyday terminology. For example, they might say "Let's take a look at this." or "Let's look at this from a different perspective." They remember details including colours and spatial arrangements. VISUAL LEARNER CHARACTERISTICS Visual learners are those who learn through seeing things. Look over the characteristics below to see if they sound familiar. A visual learner: • Is good at spelling but forgets names. • Needs quiet study time. • Has to think awhile before understanding lecture. • Is good at spelling. • Likes colours & fashion. • Dreams in colour. • Understands/likes charts. • Is good with...
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...Analysis of the Denver International Airport baggage system Michael Schloh Dan Stearns, advisor Title Abstract Contents Introduction Reasons For Automation Functionality Of Original BAE Design Problems and Solutions System Complexity Comparative Functionality Opening Delays Financial Hardship Summary Glossary References THE DENVER INTERNATIONAL AIRPORT AUTOMATED BAGGAGE HANDLING SYSTEM by Michael Schloh Computer Science Department School of Engineering California Polytechnic State University 1996 Date Submitted: February 16, 1996 Advisor: Daniel Stearns ABSTRACT This document discusses events at the new Denver International Airport that resulted in opening delays of the airport. The scope is limited to the automated baggage handling system, which was the primary source of failure warranting the airport's several opening delays. Analysis of the failing system is comprehensive. Research is conducted using a variety of sources. The final report is published on the worldwide web. CONTENTS Introduction 1 Reasons For Automation 2 Functionality Of Original BAE Design 3 Problems and Solutions 6 System Complexity 12 Comparative Functionality 14 Opening Delays 15 Financial Hardship 17 Summary 19 Glossary 20 References 21 INTRODUCTION This research concerns the automated baggage handling system which was built by BAE Automated Systems, Incorporated of Carrollton, Texas for the Denver International Airport. The analysis of this system provides an important topic of study. From the baggage...
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