...FY08 TAD Consulting Skills Case Library This document is for the INTERVIEWER only. Table of Contents: Case Interview Process and Guidelines 3 Case 1: Requirements Gathering Process 4 Case 2: Improving the Customer Experience 6 Case 3: Vendor Selection Process 8 Case Interview Process 1) Introduce yourself and explain your background and career at Deloitte Consulting. 3 min 2) State the objective of the case interview and present the case to the candidate: 2 min • Explain that you want to understand how the candidate handles a situation relevant to those found on the job. • Mention that throughout the case, you will evaluate several capabilities: problem solving, communication, composure, and structured thinking. • You are evaluating how the candidate approaches the case and the logic and creativity behind his / her recommendations. There is no “right” answer. • Verbally present the case to the candidate. 3) Candidate review of case: 2 min • The candidate may or may not ask for a few minutes to get his / her thoughts together regarding the case. The candidate may take notes. Encourage the candidate to do both if needed. • Make yourself available to answer any questions during this time. 4) Candidate presents solution / approach to the case: 15 min • Make yourself available to answer any questions about the case during this time. • Present “Curve...
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...Abstract The various methods by which information about consumers can be obtained are broadly classified into two categories; Qualitative Research and Quantitative Research. The purpose of this paper is to translate my course learning into a reflective question paper on the topic of Qualitative Research. This paper will also seek to describe a research project where qualitative research would be most appropriate, discuss key challenges in collecting and evaluating qualitative data, recommend actions for addressing the challenges identified for each of the three qualitative methodologies, and discuss whether mixing qualitative and quantitative methods would result in better research for your particular learning community. Qualitative Research Qualitative research, also called naturalistic inquiry, developed within the social and human sciences, and refers to theories on interpretation (hermeneutics) and human experience (phenomenology). They include various strategies for systematic collection, organization and interpretation of textual material obtained while talking with people or through observation. The aim of such research is to investigate the meaning of social phenomena as experienced by the people themselves." (Malterud, 2001, p. 398). It is important to understand that qualitative research is not a single type of social inquiry. It surfaces from a number of different research traditions...
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...Examine the reasons why some sociologists choose to use structured interviews when conducting their research (20 marks) Many sociologists choose to use structured interviews when they are conducting their research, because by having a structured interview there are a set of prepared questions that are close-ended and already have pre-coded answers. One reason why researchers choose to use structured interviews is because they are cheap, quick and easy to do. This is because by going out and actually trying to interview the public it is quicker to get a response from the participants and also its quicker to find out whether or not someone is willing to take the time and answer the participants questions. It is also cheaper as you don’t need to spend a lot of time to get resources together in order to conduct this researcher as you can just go out into a town and stop people to ask whether or not they have some spare time to answer some questions. This also makes it easier for the researcher as they just need to have questions ready in order to be able to ask participants what they want to know. Also by using structured interviews researchers are able to get large numbers of people in order to get a higher response rate as they are able to interview more people. By having large numbers of people to interview researchers will be getting representative data, this means that the answers which the researchers get will be generalizable. However by having a higher response rate...
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...investigation is to understand the existing system and, based on that understanding, prepare the requirements for the system. Generally the systems analyst will begin by gathering data, and then analyzing collected data. There is no standard procedure for gathering data because each system is unique. But there are certain techniques that are commonly used: written materials, interviews, questionnaires, observation, and measuring. • Determining systems requirements This is the beginning sub-phase of analysis. Techniques used in requirements determination have evolved over time to be more structured and, as we will see in this section, current methods increasingly rely on the computer for support. We will first study the more traditional requirements determination methods and progress to more current methods for collecting system requirements. • Traditional and Modern methods for determining system requirements Traditional requirements determination methods include interviewing, using questionnaires, observing users in their work environment, and collecting procedures and other written documents. Modern requirements determination methods are led by the Joint Application Design (JAD) technique. Other new methods are based upon group support systems, computer-aided systems engineering (CASE) tools and prototyping. • Radical methods for determining system requirements In some organizations, management is looking for new ways to perform current tasks. These new ways may be radically different...
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...Gathering Research Data Gathering research within the criminal justice field can take time in regards to how certain information must be obtained and measured. When conducting research concerning police officers and their jobs, obtain statistics based on job satisfaction or job hazards can require an approach while using different ways to do so. So far, the quantitative approach can be used, but the qualitative approach must be used to gain a clear answer to this type of research. As of now, based on this type of criminal justice research and specifically in regards to what research method is appropriate, there could be different ways to complete this research. Goal or Purpose behind Proposed Research Today, the goal of research is to gather information concerning police officers and their jobs in regards to job satisfaction or job hazards. For the purpose of this research, job hazards for police officers are already known, but what about their job satisfaction? Obtaining research on these findings will be important because if police officers are not satisfied with their jobs, they will not have complete motivation to get things done or operate properly, which will affect their ability to work effectively. Now, if police officers can’t work effectively due to limited satisfaction, other issues can arise because of that issue alone. The issues that arise include affected work relationships, and mistakes made while on duty due to confidence levels, which will cause bad relations...
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...within six months so the new system can be utilized in the second quarter of next year ("Service Request Riordan Manufacturing", 2011). Stakeholders During this System Development Life Cycle the first phase is “analysis.” Analysis involves detailing the business requirements for the project and what is expected. This stage places a great deal of emphasis upon stakeholder involvement in drafting, reviewing and approving the requirements. These requirements are prioritized in discussion amongst stakeholders so that critical success factors can be defined. Stakeholder involvement is essential to work towards success and satisfactory results. A stakeholder is defined by anyone involved in creating this project as well as those expected to use it ("Sdlc", 1995). Stakeholders for Riordan Manufacturing for this proposed HR System are as follows and include at least one person from each HR department: * Hugh McCauley (COO) * Mark Neitzel (VP Operations) * Janice McBride (Executive Assistant) * Yvonne...
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...| Psychology 223 | Ethical Accountability and Child-friendliness | | Tara Macklin 16870409 | 4/16/2014 | | This essay will be focusing on the research study titled “Monsters in the Dark and Other Scary things: Pre-schoolers self- report” by Loxton and it will evaluate whether this study was conducted in a child-friendly and ethically accountable way. Research is the gathering and forming of collections of information focused on a particular topic or task and with regards to psychology, qualitative research is found to be the most useful and accurate as it tries to find a deeper understanding of the person’s inner most emotions and experiences. Research ethics “are guidelines researchers have to follow to protect the rights of humans participating in research” (Louw & Louw. 2007: 43) and serve the purpose of protecting the rights of participants in any research and consists of a number of guidelines in which researchers have to adhere to. This essay will evaluate this study according to the guidelines provided by the Psychological Society of South Africa which ensures that all the rights of participants participating in research are protected. Research and tests conducted using humans need to be consistent for the group of people in which are being used, such as different cultures or nationalities as well as being “valid, reliable and normed.” (Louw & Louw. 2007: 43) The research ethics committee of South Africa defines its role as “to safeguard...
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...sequentially and some steps may either be skipped or carried out simultaneously with other steps. Please click on the title of the step to learn more about each step. 1. Learn about the community Whether you want to be an active member of the community, an effective service provider or a community leader, you will have to be familiar with its issues, resources, needs, power structure and decision-making processes. Your initial orientation could include reading your local newspaper regularly, attending community events, reading reports and familiarizing with available services as well as community projects and activities. Close observation of the community as you interact with it will also provide significant insights into the strengths and weaknesses of the community. 2. Listen to community members You won't be able to learn everything you need to know by reading and observation. You will need to talk to others about their interests and perceptions to put it into context. You can contact community members through formal channels, such as joining a local organization, or informally by chatting with people that visit the library or that you encounter in other situations, such as shopping at local stores or attending school activities. By listening to the community you may identify an area in which there seems to be a common interest in making a change. Health organization staff need to maintain regular contact with the community to collect enough information to make sound...
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...INTRODUCTION 3 1.1 The research problem. 4 1.2 Rationale or purpose of the study. 4 1.3 The objectives of the study. 4 1.4 Research question(s). 4 2. LITERATURE REVIEW 5 3. PROPOSED METHODOLOGY 6 3.1 Research design. 6 3.2 Data sources 7 3.3 Data collection techniques. 7 3.4. Issues of reliability and validity. 8 3.5 Sampling techniques. 8 3.6 Definitions of key terms, concepts and variables. 9 3.7 Data analysis and interpretation. 9 3.8 Ethical considerations. 10 3.8.1 Confidentiality. 10 3.8.2 Informed consent 10 3.8.3 Provision of debriefing, counseling and additional information. 10 3.9. Pretest or pilot study. 11 4. MY PERSONAL WORK PLAN 12 LIST OF SOURCES 12 From here on, please use 1, 5 spacing in your text. Should you include tables in your introduction or literature review, please number them Table 1, Table 2, etc. TITLE: (Give a brief title for your proposed study here. For example: An investigation into the causes of burnout amongst volunteer caregivers in a home-based HIV-AIDS support program. It does not have to be perfect at the first attempt. You might change it as...
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...THEORETICAL FRAMEWORK This chapter will discuss about the work of the proposed system, along with the uses of the Website and database system. Moreover, this chapter will also present the computer programming language,, and methodologies used in the development of the system. 2.1 Introduction The basis of the development of a completely computer-based information system is very important. Such features that are comprise hereto include the database system, it consist of the Database Management System (DBMS) which is designed to manage all databases. The database is the most important structure of an information system. In this chapter, the theories used in the development of the proposed system will be discussed. In line with this is the database system, which uses a normalized database to encapsulate the constructs of a data model, to eliminate data redundancy, organized data effectively and to trim down irregularities during data operations. Another is the used of the Third-Generation Programming Language, also known as 3GL Computer Language like Visual Basic 6, a further advanced language to enable a more user-friendly interface in the system. Correspondingly, with the incorporation used of Structured Query Language or SQL to create, modify, retrieve, and operate data. other nodes is also the Graphical User interface or GUI to utilize the graphical images and text to signifies information for the end users. Indeed, GUI will aid the user to have an...
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...INTRODUCTION 3 1.1 The research problem. 4 1.2 Rationale or purpose of the study. 4 1.3 The objectives of the study. 4 1.4 Research question(s). 4 2. LITERATURE REVIEW 5 3. PROPOSED METHODOLOGY 6 3.1 Research design. 6 3.2 Data sources 7 3.3 Data collection techniques. 7 3.4. Issues of reliability and validity. 8 3.5 Sampling techniques. 8 3.6 Definitions of key terms, concepts and variables. 9 3.7 Data analysis and interpretation. 9 3.8 Ethical considerations. 10 3.8.1 Confidentiality. 10 3.8.2 Informed consent 10 3.8.3 Provision of debriefing, counseling and additional information. 10 3.9. Pretest or pilot study. 11 4. MY PERSONAL WORK PLAN 12 LIST OF SOURCES 12 From here on, please use 1, 5 spacing in your text. Should you include tables in your introduction or literature review, please number them Table 1, Table 2, etc. TITLE: (Give a brief title for your proposed study here. For example: An investigation into the causes of burnout amongst volunteer caregivers in a home-based HIV-AIDS support program. It does not have to be perfect at the first attempt. You might change it as...
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...system and the components of a systems model. A generic systems model consists of six components- inputs, processes, outputs, controls, feedback, and boundary. Using predetermined controls, a system accepts inputs at its boundary, processes them into outputs, and provides a feedback mechanism for taking any necessary corrective action. 1.5 What two key components distinguish an information system from an automated information system? Software and hardware. 1.6 How are data incorporated into an automated information system and what role does it play? Data are either input, stored, or output. As part of the information system, data that are input and data that are stored are transformed or processed into meaningful output data called information. 1.7 How do the components of an information system relate and what is the purpose of each component? In addition to having the six general system components, an information system has three additional components- people, procedures, and data. People interface in some...
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...Abstract:-Software requirement analysis is a method to find out the requirements form the user to develop software. Software requirement analysis and specification also include the types of user requirements and the methods by which developer team can elicit the user requirement and develop suitable software for the user. Introduction:- ➢ Requirement analysis: - Requirements analysis, also called requirements engineering, is the process of determining user expectations for a new or modified product. These features, called requirements, must be quantifiable, relevant and detailed. In software engineering, such requirements are often called functional specifications. Requirements analysis is an important aspect of project management. Requirements analysis involves frequent communication with system users to determine specific feature expectations, resolution of conflict or ambiguity in requirements as demanded by the various users or groups of users, avoidance of feature creep and documentation of all aspects of the project development process from start to finish. Energy should be directed towards ensuring that the final system or product conforms to client needs rather than attempting to mold user expectations to fit the requirements. Requirements analysis is a team effort that demands a combination of hardware, software and human factors engineering expertise as well as skills in dealing with people. ➢ Software requirement analysis: - The success of any new software...
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...Creating Collaborative Gatherings Using Large Group Interventions By Jack Martin Leith Chapter 28 of the Gower Handbook of Training and Development, Third Edition, 1999. ISBN 0-566-08122-9 Twelve years down the track I wrote this book chapter in 1999. Since then, my thinking and practice have moved on considerably. So you will understand that I had reservations about continuing to make the work available. However, much of what I wrote 12 years ago is just as relevant today, and I have set my reservations aside. I hope you will find the content useful. Jack Martin Leith Bristol, UK November 2011 A complex world calls for strategic collaboration They say we’ve moved into the information age. But that’s not completely accurate. What we’re witnessing is not just an explosion of information. We’re seeing the proliferation of just about everything. No matter whether it’s street cultures or nation states, drugs or spiritual practices, providers or consumers, TV channels or distribution channels, pluralism is now the norm. It’s becoming increasingly difficult to find a way through all of this proliferation, diversity and complexity using the inflexible, machine-like model of organisation that we inherited from the industrial revolutionaries. We badly need an organisational model that’s considerably more adaptable and responsive. This chapter is about a new approach to organisation called strategic collaboration. Strategic collaboration is a way of getting significant work done...
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...performance against objectives, determining causes of deviations, and taking corrective action where necessary. 2. What is scientific management? Discuss the four main principles of scientific management. a. Scientific management is a philosophy about the use of human effort. It seeks to maximize output with minimum effort through the elimination of waste and inefficiency at the operative level. Frederick Taylor was the major figure responsible for popularizing this philosophy through his writings and consulting. The four main principles are: 1.The development of a scientific method of designing jobs to replace the old rule-of-thumb methods. This involved gathering, classifying, and tabulating data to arrive at the “one best way” to perform a task or a series of tasks. 2.The scientific selection and progressive teaching and development of employees. Taylor saw the value of matching the job to the worker. He also emphasized the need to study worker strengths and weaknesses and to provide training to improve employee performance. 3. The bringing together of scientifically selected employees and scientifically developed methods for designing jobs. Taylor believed that new and scientific methods of job design should not merely be put before and employee; they should also be fully...
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