...Functions of Nuance Communications, Inc. Janice A. Morris Bus 3040 Fundamental of Human Resource Management 3349 Rivercrest Drive Melbourne, FL 32935 321 241-4062 Aleathearose@hotmail.com Dr. Chris Rose Training Methods Training in an organization is essential to the achievements of a business. “Before beginning a training program it is important to know what training the organization needs.” (Carnegie), one way to develop the correct training with a training-needs analysis this helps to determine what areas needs to be addressed and identifies the employees who needs training. According to SHRM, “A needs analysis involves collecting information to determine if training need exists and, if so, what kind of training is required to meet this need.” The analysis also should address why the need exists. “If the problem identified is not attributable to worker performance, training may not be the best solution; for instance, a company might discover that its employee have received appropriate training to perform their jobs but are not motivated to do so.” “In that situation, it would be more appropriate for the company to reconsider its system of compensation and awards.”(SHARM). There are many methods of training available, but an organization must be careful that they place the correct candidate with the correct training method. Some of these methods are Classroom instruction, Audiovisual, Computer-Based-Training, On-The-Job, “Computer based training is an example...
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... IBISWorld Industry Report 56141 Document Preparation Services in the US June2012 AndrewKrabeepetcharat 2 AboutthisIndustry 2 2 2 3 Industry Definition Main Activities Similar Industries Additional Resources 16 International Trade 17 Business Locations 29 Industry Assistance 30 KeyStatistics 19 CompetitiveLandscape 19 Market Share Concentration 19 Key Success Factors 19 Cost Structure Benchmarks 21 Basis of Competition 30 Industry Data 30 Annual Change 30 Key Ratios 4 IndustryataGlance 5 IndustryPerformance 5 5 6 8 Executive Summary Key External Drivers Current Performance Industry Outlook 31 Jargon&Glossary 21 Barriers to Entry 22 Industry Globalization 23 MajorCompanies 23 Nuance Communications Inc. 24 MModal Inc. 11 Industry Life Cycle 13 Products&Markets 13 Supply Chain 13 Products & Services 14 Demand Determinants 15 Major Markets 27 OperatingConditions 27 Capital Intensity 28 Technology & Systems 28 Revenue Volatility 29 Regulation & Policy www.ibisworld.com|1-800-330-3772|info @ibisworld.com WWW.IBISWORLD.COM DocumentPreparationServicesintheUS June 2012 2 AboutthisIndustry IndustryDefinition This industry provides one or more of the following: letter or resume writing; document editing or proofreading; typing, word processing or desktop publishing; and stenographic (except court reporting or stenotype recording), transcription and other secretarial services. This industry does...
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...Figurative Language versus Literal Language Joe Doe Professor PHI 210 Figurative language can sometimes be misused or misconstrued, which makes it difficult for thinking to be productive. With that being said, understanding the meaning and function of a term can be vital when communication occurs. Providing an example for each term will make it easier to understand how the term can be used in a sentence. Discussing circumstances for using the specific term and when it could lead to a misunderstanding will show how the term can be used in the day-to-day world and will also show how the term can be misused. The terms that will be discussed are: idiom, analogy, metaphor, simile, cliché, amphiboly, “flame word”, hyperbole, euphemism and colloquialism. An idiom is two or more words that give a different meaning than that of the literal meaning. According to Webster’s New World (2011), idioms are used often to replace a literal word or expression, and many times the idiom better describes the full nuance of meaning. The major function of an idiom is to translate the literal meaning of the words to a different meaning. Many times, the popular use of the term is what makes it easy to understand. An example of an idiom would be “break a leg,” which in translation means to wish someone good luck. An appropriate circumstance for using “break a leg” would be before a performer is going on stage. A misunderstanding could occur if someone were to take the term literal...
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...This Dissertation is brought to you for free and open access by the Graduate School at Trace: Tennessee Research and Creative Exchange. It has been accepted for inclusion in Doctoral Dissertations by an authorized administrator of Trace: Tennessee Research and Creative Exchange. For more information, please contact trace@utk.edu. To the Graduate Council: I am submitting herewith a dissertation written by D. Renee Smith entitled "Peeking Out: A Textual Analysis of Heteronormative Images in Prime-Time Television." I have examined the final electronic copy of this dissertation for form and content and recommend that it be accepted in partial fulfillment of the requirements for the degree of Doctor of Philosophy, with a major in Communication and Information. Catherine A. Luther, Major Professor We have read this dissertation and recommend its acceptance: Michelle T. Violanti, Suzanne Kurth, Benjamin J. Bates Accepted for the Council: Carolyn R. Hodges Vice Provost and Dean of the Graduate School (Original signatures are on file with official student records.) To the Graduate Council: I am submitting herewith a dissertation written by Detta Renee Smith entitled “Peeking Out: A Textual Analysis of Heteronormative Images in Prime-Time Television.” I have examined the final electronic copy of this dissertation for form and content and...
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...Case Study Analysis Paper Frieda Asep Johnson COMM215 August 11, 2014 Mark Polanzak Case Study Analysis Paper Timeline Scheduling: A New Recruiter’s Placement of New Recruits As a well established textile company, ABC, Inc. has a long standing tradition in assigning job placement staff to surrounding colleges at the end of each semester. It is a means of recruiting the best candidates for employment upon graduation. Also new to our staff, Carl Robins, a Recruiter of six months in the Personnel department, has demonstrated a great capacity for succeeding in his role. Moreover, to safeguard and promote the standards maintaining personnel hiring policies, our organizational workflows have been put in place to systematically or chronologically cluster-link processes with staff, resources, and state of the art technology to complete diverse tasks. After a close examination, indicators strongly suggest discontinuity in the process threatening adverse affects upon expected outcomes. In such an event, repercussions would be exhibited in a dominos effect throughout the company to greater or lesser degree; but the individual(s) responsible to oversee the campaign success, would be held to higher accountability. How vitally important, then, it is to observe with an eye towards turning the well established premise that preparing for complete failure can be traced back to failing to completely prepare—albeit, unintentionally. In his duties, Carl has the unique charge...
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...How a Multicultural Workforce Might Affect Teamwork and Communications in Large Companies Bethany Ward, Nicole Ortiz, Brandi Cook Learning Team B University of Phoenix COMM/215 Linda Lawliss February 5, 2007 Large companies find a multicultural workforce essential because they have to do business effectively with many diverse cultures in order to be successful. Unique skills and/or lower costs become more accessible to companies when they broaden their work forces. However, in working with different cultures and backgrounds, many companies face difficulties and challenges they must overcome. Managing a diverse workforce is an important task for today’s corporations. The idea of a diverse workforce is not a new concept. “According to The History Channel, in the 1850’s, Chinese and Irish laborers were brought over to lay the tracks for the transcontinental railroad, which raised anger of those who had arrived a hundred years earlier”. (Cartby, 2006). No matter how angry people may get over diversity and new workers coming to America in search of a better life, it’s not going to go away. Ethnic backgrounds are just one dynamic of a diverse workforce. According to the Workforce 2000 study funded by the U.S. Department of Labor: “Immigrants, women and people of color accounted for 85 percent of the net growth in the labor force throughout the 1990’s”. (Cartby, 2006). This study proves the workforce of the future is going to become even more diverse...
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...The Water Bottle Industry Markets Water is something that anyone around the world could get from the tap for free, but now it is all the rage for the beverage industry. Bottled water has become the industry's fastest growing segment, both in volume and profits. Due to the consumer's needs and wants for a healthier lifestyle, the beverage industry provides a necessary product to the consumers, which is bottled water. Water is essential and with the demand to participate in a healthy lifestyle, the water industry will be successfully profitable. The market size for this industry has been growing and will continue to grow in a rapid pace. Over the past ten years, bottled water has moved from being the preserve of a relatively small market into the U.S. mainstream, with sales of about $7.5 billion, and that's only for water in bottles of 1.5 liters or less (Durr). According to the International Bottle Water Association, Americans spend $5.6 billion in 2000 on bottled water. By 2005, Americans will consume 7.2 billion gallons of bottled water, up from about 5 billion gallons in 2000, the association reported. A factor that will continue to drive the bottled water market is foremost the desire to live a healthy lifestyle. Which leads to the concerns of contaminants found in the tap water. People will pay high prices for water, just to be ensured that it is safe to drink the water that they purchased. Drinking lots of water also prevents dehydration. According to the Bottled...
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...within the climate of communication. The recent scandals of Enron and WorldCom have prompted organizations to implement and utilize open communication systems as a facet to employees and consumers in attempts to gain back the trust of society within corporate America. Improving internal processes in communication prove to be the most important steps within an organization’s mission because they in fact determine the loyalty of the employees, employee motivation, and employee interaction. If an organization is able to make a successful impression on society, then the more likely that organization will succeed in its market. The climate of communication is clear, with these dilemmas in place organizations must continuously seek and observe new ways of communicating and adapt to the changes on a global scale while being able to keep up with their environmental responsibilities to their consumers. According to Schermerhorn, Hunt and Osborn, organizational communication is defined as the specific process through which information moves and is exchanged throughout an organization. Because the information flows through both formal and informal channels traveling downward, upward, and laterally; it can too be exchanged through both verbal and nonverbal communication. In addition, organizations must adapt procedures that not only deal with electronic submissions and verbal statements, but also gestures that may send positive or negative messages. The communication concept affects everyone...
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...MARKETING MANAGEMENT II REPORT ON “MARKETING CHALLENGES OF INDIA” Submitted to Prof.-S. Anant Ram Submitted bySayona Maitra (2012287) Shafique Gajdhar(2012289) Satakshi Rani(2012276) Shubham Saxena(2012303) Suneet Shome(2012315) Sunil Gupta(2012316) Word Count 6909 Page Count 46 Group no. 8 1 Contents The marketing challenges in India can be 1. Cultural diversity: 2. Differences in purchasing power of consumers in India 3. The layer of Westernization 4. Considering the psychographics and cultural nuances of consumer segments: 5. Retailing complexities6. Indian consumers reflect a range of behaviors: 7. Consistent brand association in midst of price war 8. Penetration levels of branded offerings among consumers are extremely low (5) (6) (7) (8) (9) (10) (11) (12) 9. Symbolism is reflected across product categories (symbolizing status or emotions) can be found in several product categories in today's context. It is a challenge for marketers to achieve symbolism for their products in India. (14) 10. The challenge for marketers is to ensure a judicious mix of traditional values and contemporary thinking for such segments. (16) 11. The presence of unorganized sector in several categories has created challenges to marketers at the lower price ranges. (18) 12. illegal duplicates prevalent mainly in Rural and Semi rural markets pose a threat to reputation of the company. 13. High degree of price sensitivity is a strong cultural trait in the Indian mass market...
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...loyalty and maintain the company’s image. As more people turn to e-books, Barnes & Noble needs new IT tools that access and process information faster and provide internal and external information reports that can help the company track processes with more detail. Because the internet has now surpassed all other communication methods, Barnes & Noble has implemented different platforms and collaboration tools to help improve the way they interact with retailers and customers. Introduction Barnes & Noble utilizes information technology to develop and use databases to keep track of the products that it sells as well as to track information related to customer loyalty and customer information. The databases are used to extract customer information to communicate with customers via various means of communication technologies via the internet. Barnes & Noble also uses databases to track internal information and internal processes as they relate to tracking sales statistics and product stocking requirement. Internal communications are also performed through the use of an intranet network that is accessible only to employees. These company functions are all possible through the use of hardware and software technologies to support its operations. Because Amazon is slowly gaining an edge in overall book sales, Barnes and Noble needs to evaluate the use of IT processes to...
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...Computer Ethics-NDex Danielle E. Maire-Jackson IS535ON: Managerial Applications of Information Technology 12-5-10 Professor McElyea TABLE OF CONTENTS I. Definition of Computer Ethics 3 II. Background of NDex 4 III. Discussion of Business Issues 5 IV. Proposed Solution 6 V. Recommendations for the Executive Committee 8 VI. References 11 I. DEFINITION OF COMPUTER ETHICS “Ethics is a set of moral principles that govern the behavior of a group or individual. Therefore, computer ethics is set of moral principles that regulate the use of computers. Some common issues of computer ethics include intellectual property rights (such as copyrighted electronic content), privacy concerns, and how computers affect society”. (Brotman, 2001). Ethics vary from one individual to another. Laws are written rules that govern. Ethics and information services have become very important. Computer ethics are key in today's modernized world. Social rights and the computer. This is really saying or giving you rights. For example, right to privacy. This allows your personal information to be kept just what it is, personal. Right to computer access, right to computer skills, etc. (Gorniak-Kocikowska, 1996). Code of ethics states what conduct is allowed and what is not allowed. There must always be a plan on how to maintain ethical practices in the business world. Many times people have valuable information to be stored into computer systems and therefore we...
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...Product Quality Design Achievement 1 Product Quality Design Achievement: Evaluating Quality Approaches Term Paper by Will Pith PMAN 639 – Project Quality Management Professor University June 24, 2010 Product Quality Design Achievement Table of Contents 2 What is Product Quality................................................................................................................................ 4 Implementing Product Quality: Total Quality Management ........................................................................ 5 Implementing Product Quality: Core Competencies .................................................................................... 8 Implementing Measures to Improve Quality - Wolverhampton .................................................................. 19 Conclusion .................................................................................................................................................. 19 References ................................................................................................................................................... 20 Product Quality Design Achievement Introduction Product quality design can be an amorphous concept, even when it is thoroughly explained, with an abundance of examples. Part of the difficulty is the various arenas in which product quality is required. Construction, automobile manufacturing, and information systems 3 are just a couple of areas...
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...After close to 20 years of hopeful rhetoric about becoming "strategic partners" with a "seat at the table" where the business decisions that matter are made, most human aren't nearly there. They have no seat, and the table is locked inside a conference room to which they have no key. HR people are, for most practical purposes, neither strategic nor leaders. I don't care for Las Vegas. And if it's not clear already, I don't like HR, either, which is why I'm here. The human force that blindly enforces nonsensical rules, resists creativity, and impedes constructive change. HR is the corporate function with the greatest potential the one that most consistently underdelivers. And I am here to find out why. Why are annual performance appraisals so time henchman for the chief financial officer, finding ever Why do its communications people processes duplicative and wasteful, creating a forest of paperwork for every minor transaction? And why does HR insist on sameness as a proxy for equity? It's no wonder that we hate HR. In a 2005 survey by consultancy Hay Group, just 40% of employees commended their companies for retaining high evaluations were fair. Only 58% rated...
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...ACER: AN IT COMPANY ACER: AN IT COMPANY LEARNING TO USE INFORMATION LEARNING TO USE INFORMATION CENTER FOR RESEARCH ON INFORMATION TECHNOLOGY AND ORGANIZATION University of California, Irvine 3200 Berkeley Place Irvine, California, 92697-4650 AUTHORS Jason Dedrick Kenneth L. Kraemer Tony Tsai October, 1999 Center for Research on Information Technology and Organizations TECHNOLOGY TO COMPETE Acknowledgement: This research has been supported by grants from the CISE/IRIS/CSS Division of the U.S. National Science Foundation, and the NSF Industry/University Cooperative Research Center, whose members include: ATL Products, The Boeing Company, Canon Information Systems, IBM Global Services, Nortel, Rockwell, Seagate Technology, Sun Microsystems and Systems Management Specialists (SMS). The authors would like to acknowledge the research assistance of Bryan MacQuarrie. They would also like to acknowledge the cooperation and assistance of numerous Acer Group executives and managers who agreed to be interviewed and provided vital data and information Acer_case_10-99.doc 2 Acer: An IT Company Learning to Use IT to Compete Jason Dedrick, Kenneth L. Kraemer, Tony Tsai I. INTRODUCTION Acer Computer is an unusual company in the personal computer industry. Companies such as Dell, Compaq and Gateway focus on designing, configuring, marketing and servicing PCs and increasingly leave the manufacturing to contract manufacturers and OEM producers. By contrast, Acer is a diversified...
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...Class, This is a set of information comparing IP Contact Call Centers in side-by-side analysis that was created by Faulkner’s FACCTs several years ago. You can see that they do cover information on each company, the features that are in each product, and even some basic pricing information. You are going to use this as if it is the compiled responses from a real RFP. This information will help you assign vendor scores in your table, and help you decide which vendor to use. IP Contact Call Centers: Side-by-Side |The right IP contact call center can make potential new customers go away happy. A conventional “Your call is important to us…” call | |center—in today’s age of Internet gratification—will likely just make them go away. | | | |Take a conventional call center, put it over an IP-telephony infrastructure, plug in a multimedia server or two and upgrade the agent PC | |client software, and presto—you’ve got all the makings of an IP contact center. It’s not quite that easy, of course. Contact centers—so | |called because they add customer-interaction channels beyond just voice—represent considerable added complexity, and cost, over voice-only | |call centers. ...
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