...supervisor is good at his own job and whether their supervisor has gained the respect of others in the company. Additionally, supervisors with engaged employees differentiate themselves by having their words match their actions. The lesson for managers of any size business is that it pays to focus on each individual employee. Those who take an active role in developing those under their charge, and who actively recognize their contributions, reap the rewards of an engaged workforce. Information. Information is power and employees want to have the information they need to know to do their jobs better and more effectively. And, more than ever, employees want to know how they are doing in their jobs and how the company is performing overall. It is vitally important to open the channels of communication in an organization to allow employees to be informed, ask questions, and share information and to inspire them to share the vision of the company. Demonstrate to employees that the company cares about them, wants them to advance in their careers and will help them satisfy their need for personal growth. "Walk the talk" by not only communicating the corporate strategy but by also ensuring that it is applied consistently throughout the organization, including making the rewards system consistent with strategic goals. Visit the Capella University Library. Use the Summon search box in the middle of the screen and type "good bosses." Read some of the articles available about good supervision...
Words: 425 - Pages: 2
...startabakery.com, strive for a location with a customer base of 1,000 to 2,000 families. If this is impossible, consider ways to attract desired customers, or to expand your territory. This may include a corporate delivery service, or catering breakfasts to area schools. Your decor should be attractive and relaxing. It should also clearly reflect your brand. Marketing Differentiate yourself from other bakeries. If your baked goods are all-natural, announce it. If all cookies are scooped by hand, tell people. If your products are kosher certified, vegan, vegetarian or simply made with love, include this in your marketing materials. Ensure your web presence clearly reflects your brand, products and values. Monitor review sites and address issues as needed. Engage potential customers via social media. When you know what you are good at, share it, be it a signature item or incredible customer service. Employees Employees can lead your bakery to success or failure. Ensure you hire quality staff and train them well. Rajeev Pershawaria, author of "Too Many Bosses, Too Few Leaders," believes employees are primarily motivated by their surroundings, their role and their development opportunities. By successfully motivating your staff and providing the tools they need to be successful, they will strive to provide quality products and customer service. Control quality by meeting with staff, conducting taste tests and secret shopping. Include your employees in discussions about how to improve...
Words: 363 - Pages: 2
...divides discrete tasks into isolated jobs (Hong, Suh & Koo, 2011). This paper will clarify the importance of specialization of work in a firm and in what way it helps to organize distinct jobs. From the previous flow chart, the following facts can be pointed out; * Drivers like Mason Williams are wasting many man hours when they start offloading goods from the truck when they deliver them to the customers of Driving Force Ltd like Dried Good Limited. * Time wasted by the drivers like Mason is having a huge negative impact not only to the Driving Force Ltd itself but their customers too, since deliveries are not made at the right time. * Some employees of Driving Force, for example Mason, are not taking instructions given to them by their bosses seriously, an issue that should be addressed at a personal level. * The consistent behavior of defying employer instructions is making customers like Dried Foods Ltd assume that the extra service given by Mason is something they are entitled to, which is actually not the case. Goods at Driving Force Company Goods loaded to the truck at Driving Force Dried Goods Ltd Truck offloaded by the Customers Customer No. 2 Mason returns the empty truck to Driving Force...
Words: 1003 - Pages: 5
...Enterpreneur Goals Enterpreneurship is the way an enterpreneur creates or undertakes business in an effort to transform them into economic goods, this may result in new organizations or may be part of getting a mature organization in response to good opportunity. the most relevant form of enterpreneurship is that of starting a new business, in recent years the term has been extended to include social and political forms of enterpreneur activities. when enterpreneurship is describing activities witin a firm or a large organization, it is refered to as intra preneurship and may include corporate venture. what leads to a person to get his or her business is a proactive response to a negative situation. perhaps a person has been laid off once or twice. sometimes a person is furstrated with his or her current job and doesnt see any better carrer prospects on the horizon, sometimes a person realizes that his or her job is in trouble. a firm may be contemplating cutbacks that could end a job or limit carrer prospect. perhaps a person already has been passed over for promotion, or a person sees no oppurtunity in existing business for someone with his or her interest and skills. Some people are actually repulsed by the idea of working for someone else. they object to a system where rewards are often based than acomplishment. other people decide to become enterpreneurs because they...
Words: 450 - Pages: 2
...integrated into another company's product. The customer contracted out this work because they were experiencing rapid growth and cannot meet demand otherwise. They picked Lauren's company because of its good reputation and fast turnaround time. Lauren's role was to test the new device and make sure it met technical and environmental specifications, particularly functionality under extreme conditions, such as high humidity. The test results showed that the products did not meet the quality standards agreed upon, but only by a very small margin. Her general manager instructed her to push it through anyway, stating that the risk of failure was not great enough to delay mass production. Moreover, the likelihood of the product ever being placed in such extreme situations was so small that the manager did not feel jeopardizing the contract was worth it. Lauren spoke to her immediate boss, who worked under her general manager, and he also advocated pushing the product through to production. She was faced with the choice of ignoring company protocols or going against management. Sweeping the problem under the rug would require Lauren to sign off on a report that she knew to be fraudulent. She also knew that if she went to upper management her working relationships with her immediate bosses would be strained, maybe even preventing...
Words: 724 - Pages: 3
...Current Market Conditions Stella Heering ECO 365 June 25, 2012 Tarron Khemraj Current Market Conditions Introduction In a civilization that has seen such a radical slump in the budget, people are penetrating for the best likely snips they can find. People crossways the United States are observing for habits to save cash; thus, penetrating for supplies that will deliver them with everything they need at an inferior cost. Businesses all over the United States are aggressive to stay modest and are looking for ways to rearrange their business and still deliver for customers the best likely prices. Businesses such as Wal-Mart do not have to alter their construction to fit the stresses of customers because it previously proposals its patrons brand name items at inferior prices. Wal-Mart’s basic construction has aided make it an influential retail trade, and a place customer’s love. Market Structure Wal-Mart Stores Inc. unlocked its first reduction store in 1962, Sam Walton had no impression his commercial would be the achievement that it is nowadays. The aim for Wal-Mart’s achievement is their aptitude to create a rudimentary construction for their business. Wal-Mart offers a diversity of famous brands and vends them at about 5-10% economy than other shops. This makes Wal-Mart an influential power in the selling business. Wal-Mart Stores is careful an oligopoly market construction. Colander (2010) describes oligopoly as a market disorder in which vendors are so few that the...
Words: 2168 - Pages: 9
...CHAPTER 4 THE CUSTOMER-DRIVEN ORGANIZATION Quality in a product or service is not what the supplier puts in. It is what the customers get out. Peter Drucker The corporate world has long understood the importance of serving their customers. Those companies that have neglected to do so effectively are probably no longer in business. This issue is no less important for the nonprofit development organization, although experience continues to demonstrate that customers don’t seem to get the attention they need or want from many of these organizations. Clearly, the development organization exists to provide a service. Potential and past customers, clients, and constituents call on an organization to have their needs met. They either believe that this service can help them or they want to discover if it can. How can an organization truly serve others if it doesn’t value their needs and desires, if it doesn’t understand them, and if it doesn’t strive to meet those needs and provide excellent value? If meeting customer, client, and or constituent needs is really the focus of the organization, then the belief must be held by all within that organization that the customer truly comes first and everything else must come second. If this is the dominant philosophy and culture, the staff will tend to value their work more and be less bureaucratic. The premise of this book is managing for excellence. “Excellent” customer service basically includes listening to your customer’s needs and desires...
Words: 5197 - Pages: 21
...To answer question d, note that the graph shows the trade-off between producing capital goods (machines, tools, and factories) and producing consumption goods (food, clothing, and movies); which of these will add to an economy’s ability to produce in the future? a. Point E is currently unattainable because that point is beyond the line meaning that there are not enough resources to reach that point. b. Points B, C, and D are efficient because the points are on the line in the graph. c. Point A is inefficient because that point is below the line meaning all resources are not being used. d. Point D is likely to have the highest growth rate because there are more consumption goods being used at that point. 2. Refer to Problem 3.7 on page 62 of the Hubbard/O’Brien textbook. George represents households while BMW and McDonald’s represent firms. For each transaction, identify whether the transaction takes place in the factor market or the product market. • If the transaction takes place in the factor market, indicate whether households are supplying or demanding factors of production and whether firms are supplying or demanding factors of production. • If the transaction takes place in the product market, identify whether households are supplying or demanding the good or service and whether firms are supplying or demanding the good or service. a. This transaction takes place in the product market. The households...
Words: 391 - Pages: 2
...Cunard represented royalty and excellence. And now in difficult times if it resorts to cheap selling tactics. It may now go well with it’s previous customer base hence losing them forever. The trick is in what company says, rather than what a company does. Hence it’s communication medium to the rescue. Curard A luxury brand Price and service differential between Cunard and its competitors — White Star Service. Occupies 'upper-range' brand image. Can capitalize on that. Protected by high entry barriers, namely price. But this goes for all it’s direct competitors. Aesthetic service dimensions — elegance, formal 'class' system. Known by all, consumed by few. Brand has sustained itself after creator's death, reason is good management and loyal customer base. One of the oldest brand in this industry Providing 5 star and 4 star facilities under one brand name. Different types of ships under the Cunard Brand (Big Ships eg QE II, yatch) Effect of Cunard Brand on perceived quality and tradition. The Cunard Brand is as strong as the Brand equity. Challenges Maintaining the same customer satisfaction...
Words: 759 - Pages: 4
...Keller Graduate School of Management Case Study 1: Guest Satisfaction at the Convention Center Hotel Week 3 Irene Garcia Vilardosa HOSP582 Survey of Hospitality Management Dr. Pratt Introduction In order to be successful in the market it is not sufficient to attract new customers. Managers should also concentrate on retaining existing customers implementing effective policies of customer satisfaction and loyalty. In hotel industry, customer satisfaction is largely hooked upon quality of service. A management approach focused on customer satisfaction can improve customer loyalty, thus increasing the positive image of the touristic destination. Hence, exploring the importance for customers of hotel attributes in hotel selection is indispensable. Problems with front office In order to solve the customers dissatisfaction issues related with check in and check out, Frank should take into account the reservations and have more employees working at front desk when the number of reservations is higher so they do not have to be waiting for a long time. During major arrivals and departures days, the staff has to be increased so that the guests are quickly addressed and they can continue with their trips or business without wasting too long. Problems with housekeeping When dealing with a situation as described in which rooms are not ready, there are usually two possible options to consider. Either the housekeeping staff is not enough considering the number of...
Words: 598 - Pages: 3
...Customer Acquisition for Facebook We all need to acquire new customers to make our products and businesses work. Whether there are a few users paying big bucks or thousands visiting your platform for free, how you get and retain customers is what is important. But ask yourself: are you really ready for more customers? Is your team set up to handle an influx of users? What’s your promotion strategy – inbound marketing or traditional PR? This extensive guide will walk you through what user acquisition is and how to execute a plan. Is Your Product Ready for User Acquisition? While Mark Zuckerberg’s famous “move fast and break things” motto might be useful advice in many startup situations, it may not be the best advice when it comes to customer acquisition. The decision to take your product to market and begin onboarding customers should be given the weight it deserves. You have spent months (if not years) developing your product, so the execution of your user acquisition strategy must be thought out very carefully. First of all, is your product even ready for some/many users? Are there still bugs that will render the customer experience completely flawed? While Zuck’ s “done is better than perfect” philosophy is wise, it would be a mistake to launch a broken product. Why Being Prepared Matters ? The customer acquisition process for startups is hardly linear or predictable, but that doesn’t mean that thoughtful planning is not useful or necessary. Even software giants...
Words: 515 - Pages: 3
...McDonlad's has a nice business strategy that they follow and its helping them making good business. Having their customers as one the most important strategy of the company is really good. Customers play a big role in succeeding the business. with no customer satisfaction you will have no business at all. This could make them on top on other business if they know how to implant it right in their business. Also staffing the right people in the right positions is important along with satisfying their employees' will provide their customers a good customer service. If the employee is satisfied with what he/she does and with the company he/she works with, then this will result a good customer service and good business which means great profit for the company and good compensation for the workers. Its like a formula you have to implant it in the business. Human resources is a huge field in any business. It plays a huge role in making a great business. Staffing, compensation, training and hiring are major stations in any business and the foundations for it to be successful. having the right worker in the right place with great background and satisfactions are the main keys. McDonald hires teenagers, those young people are full of energy and Mcdonald is their first job for the majority. They work their way through and move up to higher positions as they are energetic which i think its smart to hire people like that because they compensations aren't that much. Some possible talent-related...
Words: 381 - Pages: 2
...Question 2) Current weaknesses in providing service quality through their retail outlets Gap 1) Knowledge (Listening) Gap (Expected Service vs. Perceived Expectations) • Market research orientation: Market research document is available. However continuously information about customers needed in terms of complaint management process, customer interviews and surveys. • Upward communication: No structural feedback exchange implemented to gather information from sales reps. • Consumer relation: No customer program in place to get information of customers’ specific preferences and insights of customers buying decisions as well as more detailed information of purchase frequency. Gap 2) Design Gap (Service design vs. perceived expectations) • Kinko’s offers its customer base with a wide range of services and products. In order to provide a such a variety of products Kinko’s stores were divided up in many areas ( self service areas, self-service computers, photocopiers and other machines etc.) • Self service areas were quite crowded with customers and almost no service support employees helping the customers. In contrast the retail areas were the least crowded. However Kinko’s sales reps. located themselves consuetudinary mainly around the staffed service counters. Consequently the self-service counters were understaffed. No efficient and effective resource allocation • Customer were not satisfied with the self service areas as they find the setup complicated as well...
Words: 663 - Pages: 3
...decentralized method to market its products. It had very strong relationships with their suppliers and that’s why it had more than 250 suppliers in the world. It started a program called “partners for growth” to improve its relationship with the suppliers. It tried to take supply from the countries where cost is low like China, France, and Brazil. For marketing and selling their products Philips used very dedicated sales representatives and other options also like indirect channels. Customer service is very good. It provides 24 hr. service to clients. On the other hand Matsushita focused on centralization and it has highly efficient organization in Japan. It focused on local sourcing but still they got the control of quality and productivity of their goods. It was not dependent on one supplier. It has suppliers in all the parts of the world. It works with its suppliers and has very good relationship with the suppliers which help in maintaining the quality of the goods. It also tried to set up plants and produce raw material for their final products. Globalization becomes difficult for Philips It became difficult for Philips to globalize its strategies because of the fast growing competitors in the market. The other factors were also responsible for this. It had a very less profit margin which was around 1-2% only. Their poor global strategy was also because of fragmented management. It was very slow in bringing new products to the global market for e.g. other competitor...
Words: 537 - Pages: 3
...which we believe best applies to Kudler Fine Foods. Also review how what the effectiveness of the competitive strategies in the market structure affect the organization. Kudler Fine Foods is a local upscale specialty food store in the Sand Diego area with 3 locations. It is their mission to provide their customers with the very best domestic and imported wines and foods such as fresh bakery/pastries, produce, meat & seafood, condiments, packaged foods, and cheese’s/specialty dairy products (Apollo Group, 2011). They use only the finest organic ingredients. Whenever possible they purchase local produce from organic farmers. They use unbleached flour in their bakery goods and they don’t add unnecessary preservatives to products. Food is rotated from the shelves on an ongoing basis. Those items that are still in “good” condition are donated to local homeless shelters and food kitchens (Apollo Group, 2011). Bases on the resources available to us Kudler Fine Foods is very competitive in their market. They have increased loyalty and profitability of their consumers. This has been done by expanding their services such as parties and frequent shopper programs (Apollo Group, 2011). These programs will create an increase in revenue and customer base. Kudler Fine Foods is also geared towards providing customers with new gourmet selections. This allows them to follow current trends of their customers’ needs/wants and be able to set a price on their items. By being flexible on price...
Words: 953 - Pages: 4
