...FAIRNESS IS GOOD MANAGEMENT Fairness is just good management. We already know that if you want to be a good manager you have to be fair to all. But what does that mean? And how can you be fair more often to more people? What Does Fairness Mean? It is part of the quirkiness of the English language that fair means according to the relative merits of each or consistent with rules and logic. However, it also means moderately good or satisfactory. So a fair manager can mean either one who treats others fairly or one who is only moderately good as a manager. Our goal is the first meaning. Why Is Fairness Good Management? When asked, a group of almost 2200 people reported fairness as the most important trait of a boss for who whom they would want to work. When you treat your employees fairly they spend less time worrying about who else is getting an unfair share. They don't spend a lot of time looking for ways to increase their own share. They spend less time looking for another job. And they spend more time working for you and getting more done. When you treat others fairly two things happen. Your own employees notice and respect you for it. It reinforces their belief that you are treating them fairly and will continue to do so. Second, the other people who you treat fairly will respond in kind. You will get better cooperation from them. That makes your job and the job of your employees easier too. How To Be A Fair Manager A good manager is one who treats everyone fairly...
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...Operations and Supply Management: Goods and Services Similarities and Differences between Goods and Services The similarities between good and services are that goods and services provide value to the customer, and they can both be made to fit what a customer wants or needs. The delivery of both goods and services require a process to get to final delivery, so operations management is a critically important skill for both (Collier, 2007). According to Jacobs, there are five things that differentiate goods from services. They are, first, a service is an intangible process that cannot be weighed or measured, but a good has a physical presence that can be. Second, a service must be delivered via interaction with a customer whereas a product is manufactured somewhere away from the customer. Third, how a service is delivered varies as this is dependent on the customer, the service provider and the situation, but the production of goods has no variability. Fourth, the process of delivering a service is dependent on time and can’t be stored, and fifth, services are evaluated as a package of features that include the facility, goods involved in the process, and explicit and implicit services (Jacobs, pp. 11-12). Collier goes on to name a few more differences, namely the demand for services is more difficult to predict and service management skills are vital to the successful delivery of a service. Operations Management and Production Differences for Goods and Services ...
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...universal ideas in order to strive. That is what I desire to achieve, to become a specialist at communicating with people, managing them and fulfilling my ideas professionally. These are the reasons why I wish to study Management at your University. Being a team leader has always been one of my main strengths. I am good at communicating with team members and bringing out the best in them. I have participated in the Lithuania’s Junior Achievement program, and had the opportunity to test my leadership skills. The program consisted of simulations of various business problems that require analytical thinking and to be able to successfully work in a team. I was the team leader and our team performed very well, we were ranked among the top 10 of the best teams. Another strength is that I never hesitate to speak in English when I have the opportunity. This is mainly because it has always been interesting for me as a language and I had the chance to participate in several English language contests in the Baltic States. I have not won any medals, but the experience and knowledge gained has undoubtedly benefited me in both school and daily life activities. Active participation in school has always been my main objective, because I sincerely believe that having a good background in school is of key importance in order to successfully gain knowledge in University. Order is what I truly value, so I tend to complete tasks in time, never leaving anything unfinished. Patience and rationality...
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...majority of accidents". Even today knowing the important role culture plays on reducing accidents most managers still firmly believe "unsafe actions" or "at risk behaviors" are responsible for most employee accidents. The idea seems to be embedded in their DNA. In other words it is part of their culture. There are four essential elements for effective team management: The culture of the organization must lead, support and protect teams. People, managers and workers, must have or acquire the interpersonal and rational skills required to work effectively on a team. People must be given the opportunity to practice team skills before working on an actual team managed project and continually thereafter. It will take time and patience to develop and hone these skills. As teams progress they must be given the appropriate level of authority to implement ideas and recommendations without management oversight. Teamwork has to become the intricate part of management structure and culture. The two important questions for the future of our company are: Is our culture the right one for the new challenges of management? Is our company ready for teams to manage quality, productivity and safety in our operations? Culture has a direct effect on how managers interact and treat employees relative to...
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...Marshall Franklin Workplace Continuity & Contingency Planning - 1M Everest University Instructor: Jody Wolf 04/05/2015 In every company they need to have a plan in place just in case there is some kind of emergency. One of the biggest plans is a fire drill. The mall I work at has a monthly fire drill where they test the alarms and response times it takes for their security and other personal to evaluate and other measures they have to prevent any fire from spreading. In the spring months they just started having tornado drills as well. A few years ago they had a close call with one, and they added areas that are well marked for just such a disaster. Even the food court is now a safe zone if there were to be a tornado. They test all the emergency lighting and all the pipes throughout the mall are opened, not with water, they have a colored gas they can see coming out of it were the water is to be coming out. The company that owns this mall owns malls all over the world. From what one of the malls maintenance men said, when they built this mall, they wanted this mall to with stand earth quakes, and other natural disasters. They have malls in LA, Tokyo, Singapore. When they bought this mall, they didn’t tear it down and rebuild it, they just closed parts of it and moved the food court and theaters when they added the new wing. They then closed the old wing and remade it for stores while they gave Macys a face lift. Macys stayed open while they were making it one...
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...3PRM - SUPPORTING GOOD PRACTICE IN PERFORMANCE AND REWARD MANAGEMENT Activity 1 Explain at least 2 purposes of performance management and its relationship to business objectives. The performance management process is a key component of an organisation overall approach to the management of its people. As part of the performance management system, performance management aims to achieve the following: * To enable an individual to know exactly what is expected of them i.e. agreed objectives and appropriate behaviors. * To enable an individual to identify and meet personal development needs. * To enable the organisation to audit the capabilities of its staff. The purpose of performance management is to ensure accomplishment of business objectives and to increase the strength of employees so you have a good work force. In order to accomplish the business objectives they have to be communicated from the management to the employees and then they can be measured, appraised, action planned and monitored. Identify 3 components of performance management systems. Appraisal Personal development plan Objective setting and review Explain the relationship between motivation and performance management, referring to at least 2 motivational theories. Motivation is what makes people think, act or behave in a particular way. The link between motivation and performance management is that if employees are highly motivated they will perform better and are likely...
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...INTRODUCTION Definition: Time Management Is the process of planning to allot time spent on a specific task to maximize efficiency. It typically involves setting goals, budgeting amount of time allotted to a given activity and scheduling the steps to achieve better goals. As a full time student, in order to get a good degree one must be able to perfect in tasks such as finishing assignments on time, attending lectures on time, preparing for tests and quiz sessions in advance. Such activities require proper time management because unless time is managed properly, nothing worthwhile can be accomplished. “Lost time is never gained” (Franklin,B.) Time is a unique resource so it’s wise to use it efficiently. Importance’s of Time Management. Helps a student take responsibility of his learning. Today, students feel like they do not have the time to get everything done. Work, family, school, and other obligations are constantly competing with each other for the students’ valuable time. Some students become overwhelmed with all of these obligations and their academic performance becomes low. This can be avoided with simple time management techniques the student can implement on a daily basis. Time management is simply the way you regulates or schedules your time. It is an important skill to master because it can help the student manage the various responsibilities in life: school, work, family, and many other activities. If this skill is correctly learned and applied...
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...Resume Personal Particulars Name : Low Xiu Fui NRIC : 921006-14-5363 Nationality : Malaysian Address : 322 Block P/F Jalan Cheras, Taman Cheras 56100 Kuala Lumpur. E-mail : lxf86kit@hotmail.com Mobile No : 014-661 0015 Religion : Buddish Race : Chinese Marital Status : Single Resume Summary Current Position : Credit Clerk in Maybank ( Sept 2011 – Present ) Current Specialization : Credit Admin Highest Education : SPM & Diploma in Business Management Years of Work Experiences : 2 years and 1 month Expected Salary : RM3500 Current Salary : RM1600 Employment History Sept 2011- Present 1. Malayan Banking Berhad ( Maybank ) Position Title ( Level ) : Credit Clerk Specialization : Credit Admin Role : Credit Admin – General Industry : Banking / Financial Services Monthly Salary : RM 1600 Work Description • Process loan to customes for example ASB Loan, Housing Loan, Overdraf Facility and more. • To key customer application form to loan system (WOLOC). • To print out customer’s status and CCRIS. • Call borrower to pay up installment in arrears. • To manage filling form and fax control. • Call valuers to check all areas and houses to get current price and inform for customer. • To attend customer and explain...
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...All good managers need leadership skills, but not all effective leaders need management skills. To be good mangers need leadership skills as well as managerial skills both skills are necessarily for the organizational management. What is leadership? When people think of leaders, mostly mean politic leader like Churchill, Hitler, Morgan, Nikson and so on but now in the 2010; leaders concern and involve in the business and organization roles rather than the politician who tend to be at the top of the country or militaries owing to presently it is said that we are in the globalization era which technology and communication such as iphone, facebook, twister etc. become socially involved in life, more necessary and affordable. So the leaders play roles differently, however, much more important in the business world in the manager’s roles. Shackleton (1996) described about leadership definitions involves three components: influence, group and goal. First, leaders are who influence the behavior of others. Secondly examine in the context of a group, work group such as managers and their terms or foremen and their subordinates. Last, leadership stresses a group goal that has to be accomplished. Leadership is the process in which influences other group members towards the attainment of group or organizational goals. Leaders may influence followers, but followers influence leaders to lead in one way rather than other. Leadership and management It is mentioned that Leadership...
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...This paper will explain how good management practices of planning, leading, organizing, staffing, and controlling are implemented into the workplace. It will analyze the application of these management concepts to the workplace. Including specifics of how five functions are practiced in the workplace. Applying the five functions can only improve any business that is willing to accept changes. At the time it was not known that the Boutique was using the five functions. The course made it clear that the owner was utilizing the five functions and the contribution it will offer to the business when practiced during operation. MANAGEMENT PRACTICE Effective Management Practices in the Workplace A good, effective management practice to use in any workplace is the five functions: planning, leading, organizing, staffing, and controlling (Reilly, 2011). A successful workplace has to have a great staff working to help it move forward. A great leader (owner) will ensure that employees are organized, informed of the planning, leading, staffing, and controlling to reach the goals of the organization. Working in the clothing industry is tough so applying the five-functions in the workplace will work when it is applied properly. To be successful managers and owners need to know the five functions, and how to implement them into the workplace. Success will be reachable and achievable when all five functions are taken seriously and applied into the business as a team effort. ...
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...Question 1 What is Costco’s business model? Is the company’s business model appealing? Why or why not? Costco’s business model focuses on selling limited selection of products at low prices, often at very high volume and rapid inventory turnover. These goods are bulk-packaged and marketed primarily to large families and businesses. Costco does not carry multiple brands or varieties where the item is essentially the same. It provides members with a selection of only about 4000 items, this results in a high volume of sales from a single vendor, allowing further reductions in price, and reducing marketing costs. Costco also saves money by not stocking extra bags or packing materials; to carry out their goods, customers must bring their own bags or use the merchandise shipping boxes from the company's outside vendors. Costco’s business model is appealing because rapid inventory turnover, high sales volume per warehouse, low prices, reduced handling of merchandise, are all elements that create value to a Costco’s members, and make the company successful. Question 2 What are the chief elements of Costco’s strategy? How good is the strategy? The chief elements of Costco’s strategy are: Low prices: Costco’s pricing strategy is to cap the margins on brand-name merchandise at 14 percent (compared to 20-50 percent margins at other discounters and many supermarkets. The margins on Costco’s private-label Kirkland Signature items are a maximum of 15 percent. Costco’s strategy...
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...The case of ATH is centered on management taking particular strategic paths in order to achieve the desired organization objective(s). Beginning with the strategy of acquiring market share, Scepter implemented very attractive (personal) incentives in order to achieve this goal. These “earn out” incentives did indeed push for innovation, growth and market segment but it didn’t put any controls on the amount of spending, thus ultimately leading to major losses. The incentives focused more on personal gain i.e.: “Make the company look good at what ever cost so I can get the pay out” sort of notion. It is a good scheme in terms of promoting for continuous developments and to share know-how and make sure the products succeeded, but it didn’t have any other controls or limitation as to how to go about this. Had part of the incentive scheme be linked to the profitability of the company as a whole, then managers would’ve been more inclined to control and keep an eye on expenses and the profitability of the company. Same situation happened as the changed their outlook and focused on profitability. All of a sudden in 1992 they change the strategic position to concentrate on profitability. Again they use dramatic incentives to push this focus. Once again employees are more self-interested to achieve the goal, at whatever cost, in order to gain the incentive benefits. As in the former strategy, controls to achieve the current goal were non-existent. As a result, profitability was met...
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...a combination of inputs, processes and outputs. Inputs ideas, money, labour, employees, raw materials, equipment Processes action of turning inputs into outputs cooking, delivery, manufacturing Outputs final products goods or services Businesses exist to satisfy the needs and wants of people, organisations and governments. Small Businesses – have the same people fulfilling multiple roles Large Businesses – Many specialists in each department There are a number of types of products that a business can offer: Consumer goods o Durable goods that are kept for a number of years o Non-durable goods that are only kept in the short term Capital or Producer goods Services Goods are tangible and visible, whilst services are intangible and cannot be seen. Capital or producer goods are provided to another business, whilst consumer goods are provided directly to households to be used. http://ibscrewed4business/blogspot.com/ Adding Value This is when a product increases in value through the processes, allowing the business to sell it at a higher price than production costs. This is found by subtracting the costs from the selling price. This can happen for a number of reasons: Speed or quality of service Prestige Feel-good factor Perceived value-for-money Quality of the finished product Brand image and loyalty Taste and design Inability to obtain products cheaper elsewhere Opportunity Cost This is the best alternative decision that is forgone...
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...The customer care of CTS Unit: Customer care Group Award: The Financial Service SCN: 135667390 Candidate’s Name: Ru Jun Wei HND Centre XianDa College of Economics and Humanities Shanghai International Studies University Supervisor: Geoffery Date: 23/4/2014 Table of Content Introduction 3 Introduction of the China Travel Service company: 3 History: 3 Today: 3 Future: 3 The reason to choose the CTS 4 The suitability of standards for customer care which have been set by the organization. 4 The mission statement 4 Analyze 4 Comment the standard set by company 5 To employees 5 To customers 5 Comment 5 Compare with the international aviation industry standard. 5 To employees 6 To customers 6 Compare with this company 7 The effectiveness and efficiency of China Travel Service` s customer care strategy. 8 The human resource department 8 The financial department 8 Comment: 8 Suggestions 9 1. Improve the customer care efficiency. 9 2. Improve the customer aftercare. 9 Reference 10 Introduction This report is to present about the customer care of China Travel Service, and in this report will introduce the details of China Travel Service and its customer care, and some suggestions...
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...From: Ahmed Zuheir Al Riyami To: Dr. Joel Subject: Operation Management Date: 25/11/2015 INTRODUCTION The Jose’s Authentic Mexican Restaurant “Restaurant” is a 58-seats restaurant. The restaurant offers a broad range of Mexican traditional food. The restaurant location is in New England. The interior decoration of the restaurant is of the Mexican style. The restaurant atmosphere allows the customers to enjoy and experience the real taste of Mexican food while listening to Mexican music played in the background. It offers a set twenty-three main dishes. The number of seats in the waiting area is limited and that because space inside it is limited and there is no dedicated waiting area to accommodate the visitors. Furthermore, the restaurant doesn’t have an advance booking system. Further to the above, the time required to serve the meal from the time the order is placed is twelve minutes, and most of it consumed for final cooking. According to the customer survey feedback as provided in the case study, during the rush hours on Friday and Saturday’s nights, indicates that customers were overall pleased with the general dining experience. However, sixteen customers said that the food and service that the restaurant offers does not worth the money paid for while other sixty-seven customers said that food worth the cost. Even when considering the rates of the aspects of the survey it appeared that the majority of the customers...
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