...Every mother has a moment in her life where she remembers every detail. She remembers the date, time, and place for the rest of her life multiplied by how many children she has. It is the moment when she gave birth to her child. At that moment, she makes a promise to herself and her child that she would be a good mother. A good mother has many defining traits, unconditional love, support, and being a good role model. A good mother has a never-ending supply of unconditional love. A child could destroy her most prized possession, but she will still have a smile on her face because her child is safe. Often, when a child gets upset one says and does hurtful things, and yet a mother forgives and forgets. A mother's child grows and becomes an adult, and one might make decisions she might not agree with, but she will still love her child and be there when needed. No matter what, a good mother will always have unconditional love for her child. A child needs support in a variety of ways, and a good mother is there to offer all of the support needed. Of course, a mother is there to support her child financially as best she can; she will always provide for her child to the best of her ability. A mother also provides the emotional support that her child needs; she is always there when her child may need a kiss on an injury, or simply an extra hug as they get off the bus. In addition, it is important for a mother to support her child's interest in extracurricular activities; sometimes...
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...Case 1.1: Drexler’s World Famous Bar-B-Que Drexler’s World Famous Bar-B-Que is a family owned restaurant located in an area of Houston, Texas in an economically disadvantaged neighborhood. The restaurant started up in the late 1940s by a great uncle of James Drexler who currently owns the business along with his mother. James started working at the restaurant when he was 12-years old learning the business as well as the secrets of the old family recipes. Throughout its history, the restaurant has been through a couple name changes but now operates as Drexler’s World Famous Bar-B-Que and continues to be a “family affair.” The business has strong underlying values and continues to be successful as patronage increases, yet the Drexlers never really considered moving from their original location. They did however, close the restaurant in 1994 to expand and remodel, doubling business when they reopened. Mrs. Scott, head of the family and James’ mother, influences the values and culture of the organization along with her honesty, hard work, and treating people fairly. She is always moving through the restaurant inquiring about individual needs. The restaurant also gives back to the community through sponsorships for softball and Boy Scouts. While they are successful and business seems to be growing every year, their hours of operation do not seem to be too flexible or adaptable as they close at 6:00 p.m. and are closed on Sundays and Mondays. 1. What roles do values play in how...
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...Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long. Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers. * Don't make promises unless you will keep them. * Listen to your customers. * Deal with complaints. * Be helpful - even if there's no immediate profit in it. Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Ability to satisfy its customers. Definition: At its most basic level, Customer service is an organization's ability to supply their customers' wants and needs. http://sbinfocanada.about.com/cs/marketing/g/custserv.htm A Quality Product or Service Do you want to buy or be served junk? No, you don’t, so why do that to the customers who provide your livelihood? The best way to reduce customer complaints is to provide high-quality products and services. Be Prepared for Things to Go Wrong Have a process in place to deal with issues before they arise. And here’s Solomon’s...
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...1. To create a successful business, you need to have good understanding in skills and experience. First you need to pick good locations where you will attract lots of customers, for a example a busy town is a ideal place because there are many types of people with different tastes. Also a place where people with high income can buy in the cafe. You have to make sure to have paid off any debts or money you have borrowed including mortgage. You need to consider that if you will be making enough money from the business. If you need to think if you will make as much money as you’re putting in. 2. Ruby had to find out: who her potential customers might be, what sort of products they would like to buy, what sort of prices they would be prepared to pay for their products, when they would like to use the services of the cafe, how many times they would use the cafe and whether she could identify any buying habits in her potential customers. She used a use of techniques to find her information. 3. Ruby wrote down a list of key information she would have to know for when starting up her business such as who would be coming into the shop. This is something you would have to known because you need to think about what customers you aiming to sell to like mothers with small children want a warm, friendly environment for their children to be in and to feel that the things she has brought has a good value. She would have looked at ethnicity of people and the cultural needs/background...
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...a cream cheese bagel from across the street. But then it hits you, that you can not go out and purchase this delicious bagel due to “Buy Nothing Day”, how annoying would that be? Canada has instituted the Buy Nothing Day to reduce consumerism because they believe it has become a problem. On this day, the public is restrained from purchasing any goods from any store, expecting to stop over consumption. However this idea is absolutely absurd. The way in which people choose to use their earnings, has nothing to do with the government. Having a Buy Nothing Day not only affects businesses, but the society in general. Implementing a Buy Nothing Day, would affect thousands of business, homeless...
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...As long as Roberta takes into account the minimum time for returned items. The retailer must accept the request of Roberta’s wishes. They must either repair the product, replace the goods or refund the total amount paid. When returning the products the retailer will take into consideration as most do. The packaging of the product when returned and the state of the item, as the product has been purchased and left the store. In most cases remedies can be solved directly with the manufacturer and not only in the retail store, with some transaction reaching out to the manufacturer can be useful, with them directing the issue to someone who can take into account what has occured. If the retailer is not responsive. According to the ACL law. All consumers have ‘rights’ in returning, requesting for a refund and seeking repairs if need be. If the consumer were to know the item would fall apart and later on be unuseful. The consumer...
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... when customers choose cookies, the product features should be listed as convenience, taste, quality and kids’ preference. This is critical information for Guillen to redesign or reposition his product. What’s more, it’s the motives of purchase. According to the study, customers always choose product impulsively without too much recognition or preference about certain products. There are two sides of this matter. One is positive. It means it easy to persuade customer to buy the product if the product could cater for his needs. The other side is opposite. That is it is hard to build customer royalty or consistent supporting for one brand. The second one is “In-home immersion visits and discovery workshops”. The insights include: * Mother always plays an important role of making decision when it comes to talk about...
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...Son Montresor Details Describing how The town hates Montresor for his murder Montresor’s son is disgusted that his father is a murderer Montresor’s son tells of his childhood Explains Fortunato and her mother’s story My mother was not around, my father told me she died during labor and no one seemed to have any memories of her living. I often wondered if Montresor was my real father. It wasn’t a question of resemblance, everyone in our town was dark skinned with dark eyes. I just never related to him. He was not a bad man, he just was not a good one either. He was always obsessed with revenge. My entire childhood was filled with him getting into trouble. The children at school called me the bastard baby from my lack of a mother. I had to leave when he choked one of them. I always resented my father because I thought he was the reason for my problems. One day I went to the Saturday Market to get some food for our manor since the maid had quit. I was not surprised when I was looked at with disgust. Being the son of a murdered in town seemed to be almost just as bad as being the murdered. The entire square was filled with flowers and memorials for Fortunato whom I had never known. The town painted him as a saint. They said he was a good man whom loved his wine. Even the local winery named a bottle after him. There was no Amontillado to be found. It was the wine that lead to murder. I was about to buy my provisions when the owner of the market stepped out and ask...
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...leader Peter Riedl moderated the discussion. The group consisted of eight women and two men aged between 27 and 63. The majority of participants were married with children. Two of the women were pensioners and two single mothers. Both men were experienced daily shoppers. «absatzwirtschaft» summarised the opinions of the consumers in three sections: The attitude towards the German low price trend as well as the good and bad points of the American organisation. Where do German price cutters stand? Aldi counted as the most important shopping source for the participants. The Wal-Mart predecessor Wertkauf was also regularly visited. The discussion revealed the strengths and weaknesses of both chains. Aldi held the advantage in price and product quality but there were also weaknesses. Germany’s leading discounter is cramped, not very family friendly and has a patchy selection of goods. Some of the traditional German supermarkets and stores came out even worse. The participants in Dortmund criticised the Metro subsidiary Real as well as the Wertkauf chain which was taken over by Wal-Mart. Dortmund Wulfshofstrasse Consumer opinions of Aldi q q q q When the Aldi brochures announcing their special offers appear you have to get there early to avoid the goods being sold out. It is difficult to get through the aisles as everything is so cramped. When I go to Aldi I buy ten cartons of...
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...people. The growth of public schools and the establishment of democratic institutions have developed our national consciousness both in strength and in solidarity. With this growth in national consciousness and national spirit among our people, we witness the corresponding rise of a new conception of education - the training of the individual for the duties and privileges of citizenship, not only for his own happiness and efficiency but also for national service and welfare. In the old days, education was a matter of private concern; now it is a public function, and the state not only has the duty but it has the right as well to educate every member of the community - the old as well as the young, women as well as men - not only for the good of the individual but also for the self-preservation and protection of the State itself. Our modern public school system has been established as a safeguard against the shortcomings and dangers of a democratic government and democratic institutions. In the light of social changes, we come...
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...must have some goods to support their life, like hand phone, car, food, drink and some goods that is very important to our life. From time to time, the important of goods is so important, many people realize they must need to fill their daily life with some thing that going to help them. The important is food stock, because without food stock, people can’t live. So, some of them like to buy the good for their live. They usually buy it at store that have sell goods because goods have the limit and it can be empty at several time, like noodle, flour, oil, and some thing that we usually use. So many people buy the goods from some several place that provide them with what they want like a hyper mart that support people in Pontianak with some food that really important for them, and it really complete because it have many kind, but in here we going to tell you about some big store that we think. In here we going to tell you about some big store that we usually go to buy some goods. As we know, nowadays there is many big store in Pontianak, and each of them have their own category and the size of each store is different. The big store are : • Mini market is one of shop that usually stands near many housing. It provide food, drink and some daily like product that we usually need. It’s like supermarket but is small and don’t have many product like supermarket. • Supermarket itself is kind of minimarket, but it bigger than the minimarket. It provide goods like food, drink...
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...and emporiums. MYDIN was incorporated on 23 July 1991 under Companies Act 1965, as a private limited company under the name of Melati Makmur Sdn Bhd. On 17 January 1992, the Company changed its name to MYDIN MOHAMED & SONS SDN BHD. On 25 June 2001, the company became MYDIN MOHAMED HOLDINGS SON BHD and is presently known as MYDIN MOHAMED HOLDINGS BHD which is a family business. MYDIN business activity is in retailing and wholesaling. Each branch has their own business category, based on the capacity of goods traded. The categories comprise hypermarket, emporiums, mini market, convenient shops, franchise stores and bazaar. Currently, MYDIN operates 90 outlets nationwide. With the motto “Why pay more, buy at wholesale price”, MYDIN willing to listen to their customers and provide the best services in respect to fulfill public interest. In the other sides, MYDIN strategically meets their suppliers or vendors by working with them on a “win-win” situation through build good relationship with them. The products range from food line, households, soft line and hardline items. However, it has a strategic advantage over the retailers as it sourced its products directly from manufacturers and bulk...
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...To answer question d, note that the graph shows the trade-off between producing capital goods (machines, tools, and factories) and producing consumption goods (food, clothing, and movies); which of these will add to an economy’s ability to produce in the future? a. Point E is currently unattainable because that point is beyond the line meaning that there are not enough resources to reach that point. b. Points B, C, and D are efficient because the points are on the line in the graph. c. Point A is inefficient because that point is below the line meaning all resources are not being used. d. Point D is likely to have the highest growth rate because there are more consumption goods being used at that point. 2. Refer to Problem 3.7 on page 62 of the Hubbard/O’Brien textbook. George represents households while BMW and McDonald’s represent firms. For each transaction, identify whether the transaction takes place in the factor market or the product market. • If the transaction takes place in the factor market, indicate whether households are supplying or demanding factors of production and whether firms are supplying or demanding factors of production. • If the transaction takes place in the product market, identify whether households are supplying or demanding the good or service and whether firms are supplying or demanding the good or service. a. This transaction takes place in the product market. The households...
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...Cunard represented royalty and excellence. And now in difficult times if it resorts to cheap selling tactics. It may now go well with it’s previous customer base hence losing them forever. The trick is in what company says, rather than what a company does. Hence it’s communication medium to the rescue. Curard A luxury brand Price and service differential between Cunard and its competitors — White Star Service. Occupies 'upper-range' brand image. Can capitalize on that. Protected by high entry barriers, namely price. But this goes for all it’s direct competitors. Aesthetic service dimensions — elegance, formal 'class' system. Known by all, consumed by few. Brand has sustained itself after creator's death, reason is good management and loyal customer base. One of the oldest brand in this industry Providing 5 star and 4 star facilities under one brand name. Different types of ships under the Cunard Brand (Big Ships eg QE II, yatch) Effect of Cunard Brand on perceived quality and tradition. The Cunard Brand is as strong as the Brand equity. Challenges Maintaining the same customer satisfaction...
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...Keller Graduate School of Management Case Study 1: Guest Satisfaction at the Convention Center Hotel Week 3 Irene Garcia Vilardosa HOSP582 Survey of Hospitality Management Dr. Pratt Introduction In order to be successful in the market it is not sufficient to attract new customers. Managers should also concentrate on retaining existing customers implementing effective policies of customer satisfaction and loyalty. In hotel industry, customer satisfaction is largely hooked upon quality of service. A management approach focused on customer satisfaction can improve customer loyalty, thus increasing the positive image of the touristic destination. Hence, exploring the importance for customers of hotel attributes in hotel selection is indispensable. Problems with front office In order to solve the customers dissatisfaction issues related with check in and check out, Frank should take into account the reservations and have more employees working at front desk when the number of reservations is higher so they do not have to be waiting for a long time. During major arrivals and departures days, the staff has to be increased so that the guests are quickly addressed and they can continue with their trips or business without wasting too long. Problems with housekeeping When dealing with a situation as described in which rooms are not ready, there are usually two possible options to consider. Either the housekeeping staff is not enough considering the number of...
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