M&IS 44045-001
INFORMATION SYSTEMS MANAGEMENT FALL 2013
TR 11:00 am - 12:15 pm
Room 108 BSA

INSTRUCTOR: | Dr. Catherine M. Bakes | OFFICE: | A-405 BSA | OFFICE HOURS: | Mon 2:15-4:45 pm, Wed 1:15-3:45 pm, and by appointment | OFFICE PHONE: | (330) 6721162 | E-MAIL: | cbakes@kent.edu | TEXT: | “Information Technology for Management: Advancing Sustainable, Profitable Business Growth,” 9th Edition, by Efraim Turban, Linda Volonino, & Gregory R. Wood, Wiley, 2013. ISBN: 9781118357040 (Softback) 9781118453247 (Binder ready)9781118547861 (E-text) |

COURSE DESCRIPTION Information technology has changed how small to medium size businesses, large corporations, banks, government agencies, healthcare institutions, and other organizations operate and succeed in today’s global economy. Organizations can use IT to transform themselves, improve the efficiency and effectiveness of their operations, and achieve a tremendous competitive advantage. This course will examine the issues surrounding the design, application, and effective use of information systems. It will show how critical information systems have become for all organizations and take an in depth look at IT best practices. The course will have a real world orientation and focus on the role of IT in finding practical solutions to business problems. It will provide a comprehensive overview of IT applications, current trends, and cutting edge technologies, as well as timely and insightful perspectives. Course highlights will include innovative ways that actual enterprises are using IT in their operations and the impact IT has on these enterprises, their users, customers, society, and the environment. CIOs, CTOs, directors, and other key professionals from the IT community throughout Northeast Ohio will bring course concepts to life by providing real world examples of how information systems are employed in support of their organizations’ missions and to achieve competitive advantage. Students will have an unique opportunity to meet and network with these IT leaders and benefit from their vast experience. Topics to be addressed in the course include: * IT infrastructure * Business process reengineering and change management * Enterprise and global systems * IT in small to medium size enterprises * Legal, ethical, and environmental issues surrounding the use of information systems * IT auditing and risk management * Software and hardware acquisition strategies * Cloud computing * Business intelligence and big data * IT security * Electronic commerce and mobile commerce * IS Hiring * Healthcare IT * Team dynamics

LEARNING OUTCOMES

By the end of this course students should:

* Understand how organizations of all types can leverage IS to improve business process design and how critical it is for IT to be aligned with the organization’s mission * Understand IS concepts, technology, and terminology, as well as the role of information systems in enabling firms to enhance their efficiency and effectiveness, manage organizational knowledge, and gain competitive advantage * Have the knowledge to participate in, and contribute to, discussions about IS with co-workers, consultants, and vendors * Have the ability to participate effectively in conceiving, planning, building, implementing, maintaining, managing, and modifying IS in organizations * Have the skills needed to analyze business requirements, evaluate existing and emerging technologies, assess future trends in IT, and make recommendations to senior management regarding the most appropriate roles for IT to play in support of current and future business needs * Have developed strong analytical and problem solving skills * Have an awareness of compliance issues and the implications of various regulations and standards * Have the communication skills needed to write clearly and give effective presentations * Have learned to conduct themselves as business professionals in interactions with their peers, superiors, and subordinates * Have the ability to work effectively in project teams, as a team member and leader * Have developed their networking skills and built professional relationships that will strengthen their employment prospects

GRADING POLICY

Attendance | 25 points | 10 guest lecture forms @ 2.5 pts each | 25 points | Guest lecture participation | 4 points | 4 surveys @ 0.5 pts each | 2 points | 5 quizzes @ 7 pts each | 35 points | Team project | 6 points | Project presentation forms | 3 points | Total | 100 points |

On their respective due dates, course assignments requiring hard copy submission are to be turned in during class and those requiring electronic submission are to be submitted before 1 pm. Unless you have a legitimate excuse with supporting documentation and obtain my permission prior to the due date (or, if that’s impossible, at the first opportunity after the due date), you will receive a zero for a missed or late assignment.

If you have questions concerning a grade you receive on any course assignment, it is your responsibility to inform me within 1 week of the graded assignment being returned. Grades will not be discussed after that time. Also, to protect your privacy, any issues related to your performance in the course will only be discussed in my office or via e-mail.

After rounding your numeric score to the nearest integer, your course letter grade will be assigned according to the scale: A = 93-100; A- = 90-92; B+ = 87-89; B = 83-86; B- = 80-82; C+ = 77-79; C = 73-76; C- = 70-72; D+ = 67-69; D = 60-66; and F = 0-59. COURSE WEB SITE

Access to the course website is through Blackboard, the University’s course management system. To log on, go to http://learn.kent.edu and enter your username and password. IMPORTANT DATES Week | Monday | Tuesday | Thursday | 1 | 8/26 | | 8/27 | | 8/29 | | 2 | 9/2 | | 9/3 | Week 1 GL Form Due | 9/5 | | 3 | 9/9 | | 9/10 | Week 2 GL Form Due | 9/12 | | 4 | 9/16 | Quiz 1 Due | 9/17 | Week 3 GL Form Due | 9/19 | Project Topic Due | 5 | 9/23 | Survey 1 Due | 9/24 | Week 4 GL Form Due | 9/26 | | 6 | 9/30 | | 10/1 | Week 5 GL Form Due | 10/3 | | 7 | 10/7 | Quiz 2 Due | 10/8 | Week 6 GL Form Due | 10/10 | | 8 | 10/14 | Survey 2 Due | 10/15 | Week 7 GL Form Due | 10/17 | | 9 | 10/21 | | 10/22 | Week 8 GL Form Due | 10/24 | | 10 | 10/28 | Quiz 3 Due | 10/29 | Week 9 GL Form Due | 10/31 | | 11 | 11/4 | Survey 3 Due | 11/5 | Week 10 GL Form Due | 11/7 | | 12 | 11/11 | | 11/12 | Week 11 GL Form Due | 11/14 | | 13 | 11/18 | Quiz 4 Due | 11/19 | Week 12 GL Form Due | 11/21 | | 14 | 11/25 | Survey 4 Due | 11/26 | Project Day (no class) | 11/28 | Thanksgiving | 15 | 12/2 | PPT File Due | 12/3 | Week 13 GL Form DueProject Presentations12/3 Pres Form Due | 12/5 | Project Presentations12/5 Pres Form Due | 16 | 12/912:45-3 pm | Quiz 5 DuePeer Form DueProject Presentations12/9 Pres Form Due | 12/10 | | 12/12 | |

ATTENDANCE AND CLASSROOM BEHAVIOR In this course we are extremely privileged to have the opportunity to listen to and learn from guest speakers of exceptional caliber. The guest lectures will be the most important element of the course, and the value to be gained from exposure to the speakers is immense. To do well in the course you should pay close attention to the speakers, take good notes, and avail of opportunities to ask questions. You are required to attend every class meeting. Failure to do so would be highly embarrassing to me, yourself, the College, and the University. Sign in sheets will be used to track attendance. They will be available at the front of the room before each class begins, and you are on your honor to sign in honestly.

For each class meeting that you miss, 5 points will be deducted from the attendance component of your course grade. A makeup assignment will only be accepted for grading if you have a legitimate excuse (i.e., sickness, athletic event, religious observation, military responsibility, or death in immediate family), obtain my permission prior to class time, provide written documentation, and submit the makeup assignment within 1 week of the class you miss. At my discretion, it is likely to take the form of a 2 page paper on the topic covered on the day you missed.

You are expected to be respectful of our guest speakers, other students, and the instructor at all times during the semester. It is not fair to others to cause a disruption by the noise and disturbance of a late arrival or early departure. Therefore, unless you have a legitimate reason for not doing so, come to class on time and stay until the class has ended. Otherwise, each time you arrive late or leave early, 2 points will be deducted from the attendance component of your grade. Also, if you must leave the classroom temporarily, please do so quietly.

Use of cell phones is not permitted during class. They must be turned off before class begins, stored somewhere they are not in view, and not taken out or turned back on until after class has ended.

Improper classroom behavior will not be tolerated and is grounds for dismissal from the course, resulting in a grade of F.

GUEST LECTURE FORMS In addition to attending all the guest lectures, you are to select 10 (with at most 1 during the same week) and complete a guest lecture (GL) form for each one. Download the form from Blackboard, carefully follow all the instructions provided, and submit a hard copy at the start of class on the first Tuesday after that lecture (except for the week 13 form which is due on 12/3). You are not permitted to submit a GL form for a GL that you missed!

GUEST LECTURE PARTICIPATION

You are strongly advised to participate in class by asking questions about the content of that day’s guest lecture, your project, or any other appropriate topic. To encourage you to do so, you can earn 2 points (up to a maximum of 4 points for the course) on each day you ask a guest speaker a question during class time. To obtain these points, you must send me your question via e-mail by 1 pm the following day, put “44045 Participation: your name” (use your own name, e.g., “44045 Participation: Cathy Bakes”) in the subject of the message, and include the answer you received.

When asking a question during a guest lecture, raise your hand and, if someone else is speaking, wait until they have finished. Then clearly state your name and, unless instructed otherwise, address the guest speaker formally by his/her title and last name. When asking a question after class, you may also wish to shake hands with the speaker and offer him/her your business card.

GUEST LECTURE SURVEYS

There will be 4 guest lecture surveys during the semester. Each survey will be available on Blackboard, starting at 1 pm on the Thursday before its due date, and cover 6 or 7 guest lectures.

QUIZZES

To supplement material covered in the guest lectures and provide a supporting theoretical framework, you are expected to read the course text. Your understanding of the concepts presented in the text will be tested through quizzes posted on Blackboard.

All quizzes will consist of objective questions and be open book and open notes. They will primarily deal with material from the text (according to the following table) but may also include material from the guest lectures: Quiz | Chapters | 1 | 1 to 3 | 2 | 4 to 6 | 3 | 7 to 8 | 4 | 9 to 11 | 5 | 12 to 14 | Each quiz will be available on Blackboard starting at 1 pm on the Wednesday before its due date, and you will be allowed 1 attempt to submit it. You are responsible for all material presented in class and should not expect any special consideration if you miss material due to being absent. TEAM PROJECT

Each team of 3 or 4 students is to complete a project (and present it in class) that examines the ways in which information technologies have impacted a pair of organizations from the same business sector, industry, or service area. I will assign you to a team, and then the team will have the option of selecting 2 organizations to study or having me assign them for you. If you choose the former option, you must obtain my approval by the project topic due date. You may do this during office hours or by e-mail. If you do not obtain my approval by the due date, I will make an assignment for you.

For ideas on the pair of organizations you might wish to study, I suggest that you browse through the text, explore the Internet, and/or consult the following list:

* Banking * Ecommerce/Retail * Education * Entertainment * Government * Healthcare * Hospitality * Insurance * Libraries * Manufacturing * Military * Non-profit * Social networks * Transportation/Logistics * Travel * Utilities Each team (including every member) is to present their project in class at the end of the semester. The presentation should be clear, complete, and concise, provide an insightful analysis of the use of IT by the selected organizations, and have a section for each of the following: (1) Introduction (2) Overview and history of 1st Organization (3) Examples of where 1st Organization has used IT effectively and areas that could be improved (4) Overview and history of 2nd Organization (5) Examples of where 2nd Organization has used IT effectively and areas that could be improved (6) Lessons that each organization could learn from the other (7) Conclusion Use PowerPoint to develop your presentation and submit the final version of your PPT file (i.e., you will not be permitted to make changes to the file after submitting it) using either e-mail or the File Exchange function available on Blackboard. Name the file “44045 Team x Topic” where “x” is your team number and “Topic” is the title of your project, e.g., “44045 Team 3 Allstate and Progressive Insurance.” When giving your presentation, you are strongly encouraged to (1) not read the information you present, (2) begin the presentation by introducing your team, naming the organizations you studied, and providing an outline of the topics to be addressed, (3) include illustrative figures and tables, (4) conclude the presentation with a summary of the key findings and recommendations, and (5) rehearse your presentation to ensure that it fits the allotted time (this will be based on the class size and announced in class approx. 2 weeks before the presentations begin). You may assume that a computer and projector will be provided, although I strongly recommend that you have a backup plan in case of equipment failures. PROJECT PRESENTATION FORMS You are required to attend all the project presentations and to submit a project presentation form (available on Blackboard) for every presentation except your own! Print each form before that day’s presentations, bring it to class, complete it during class (make sure to write legibly and to follow all the instructions provided), and submit it before you leave. PEER EVALUATION FORM All team members are expected to contribute equally to completing a high-quality, integrated, professional project. Each team will be self-managed and responsible for determining the roles played by its members, and the nature of the contributions may differ across team members. It is up to the team to make these decisions appropriately, and all team members should ensure that their contributions are on track and sufficient. Project grades will be assigned initially based on how well you satisfy the requirements outlined above. However, I reserve the right to make adjustments to individual grades based on information you are to provide on a peer evaluation form. You are to use this form (available on Blackboard) to award points that indicate the value of the contributions of each member of your team (including yourself) and to provide written comments justifying the points you award. Carefully follow all the instructions provided on the form and submit a hard copy. Failure to complete and submit a peer evaluation form by the deadline is likely to result in a negative adjustment to your own project grade. MISA

The Management Information Systems Association (MISA) is the student organization for CIS majors or any other students interested in the role of information systems in today's business environment. Representatives from area businesses, recent IT retirees, and local technology "experts" give presentations at MISA meetings. MISA also hosts networking socials with experienced professionals as well as tours of local corporate data centers. MISA members enjoy preferred scholarships, certification exam reimbursements, networking opportunities, guidance in CIS classes, and a great way to land an internship or job. To learn more visit http://misa.bsa.kent.edu. COLLEGE AND UNIVERSITY POLICIES

Prerequisites: Students attending the course who do not have the proper prerequisite risk being deregistered from the class.

Academic Honesty: Cheating means to misrepresent the source, nature, or other conditions of your academic work (e.g., tests, papers, projects, assignments) so as to get undeserved credit. In addition, it is considered to be cheating when one cooperates with someone else in any such misrepresentation. The use of the intellectual property of others without giving them appropriate credit is a serious academic offense. It is the University's policy that cheating or plagiarism result in receiving a failing grade for the work or course. Repeat offenses result in dismissal from the University.

Course Withdrawal: For Fall 2013, the course withdrawal deadline is Sunday, Nov. 3, 2013. Students with Disabilities: University policy 3342-3-01.3 requires that students with disabilities be provided reasonable accommodations to ensure their equal access to course content. If you have a documented disability and require accommodations, please contact the instructor at the beginning of the semester to make arrangements for necessary classroom adjustments. Please note, you must first verify your eligibility for these through Student Accessibility Services (contact 330-672-3391 or visit http://www.kent.edu/sas/index.cfm for more information on registration procedures).

Course Registration: Students have responsibility to ensure they are properly enrolled in classes. You are advised to review your official class schedule (using Student Tools on FlashLine) during the first two weeks of the semester to ensure you are properly enrolled in this class and section. Should you find an error in your class schedule, you have until Sunday, September 8, 2013 to correct the error. If registration errors are not corrected by this date and you continue to attend and participate in classes for which you are not officially enrolled, you are advised now that you will not receive a grade at the conclusion of the semester for any class in which you are not properly registered.

Graduation Information: If you are eligible to graduate, it is your responsibility to apply for graduation before the set deadline (May Graduation: Apply before September 15th August Graduation: Apply before December 15th December Graduation: Apply before March 15th). If you apply after the deadline you will be assessed a $200 late fee. Please see your academic advisor as soon as possible if you are uncertain as to your progress toward graduation. To apply for graduation, log onto your Flashline account and complete the following steps: 1. Click on the Student Tools tab 2. Look in the Graduation Planning Tool Box 3. Click on Application for Graduation
If an error message appears, you must contact your advisor.

TENTATIVE CLASS SCHEDULE NOTE: A tentative class schedule is provided on the following pages. Any schedule changes will be announced in class, or you will be notified by e-mail.

TENTATIVE CLASS SCHEDULE

Week | Date | Topic | Guest Speaker | Position | Organization | 1 | 8/27 | Introduction to Course | | | | 1 | 8/29 | IT Infrastructure | Jim Anich | Data Center Manager | Allstate Insurance | 2 | 9/3 | Business Process Re-engineering | Greg Cieslik | Business Solution Consultant | Hyland Software | 2 | 9/5 | Enterprise Architecture | Dawn Swit | IT Manager | Progressive Insurance | 3 | 9/10 | IS Hiring | Stacy Sadar | President | RSI Best Group | 3 | 9/12 | Managing Information Technology on a Global Scale | Bill Eline | Vice President & Chief Information Officer | Parker Hannifin Corporation | 4 | 9/17 | Green IT | Tom Countryman | CIO | The Davey Tree Expert Company | | | | Greg Dykes | Technical Services Manager | | 4 | 9/19 | Buy, Build, or Customize? | Ryan Conlon | CTO Direct Channel - Retired | Progressive Insurance | 5 | 9/24 | Health Information Technology: Trends, Challenges, and Future Outlook | Terri Barber | Vice President Support Services / CIO | Southwest General Health Center | 5 | 9/26 | Ethical Thinking in the Business Environment | Paul Creed | Educational Technology Designer | KSU | 6 | 10/1 | Technology in Criminal Investigations | Matthew Kall | Assistant U.S. Attorney | U.S. Department of Justice | 6 | 10/3 | BINGO (Business Intelligence in Great Organizations) | Mark Bradbourne | Business Intelligence Team Lead | Sherwin-Williams | 7 | 10/8 | IS Management in a Healthcare Organization | Greg Kall | System Vice President, CIO | Summa | 7 | 10/10 | Enterprise Networks | Chris Clancy | Director, Network Services | Cleveland Clinic | 8 | 10/15 | The Mobility Management Rodeo: Focus on avoiding the bullhorns, but never lose sight of the clowns | Ben Pijor | Applications Support Analyst | KSU | 8 | 10/17 | Change Management/The Softer Side of IT | Barb Whiddon | IT Manager, Global Process Standardization & Simplification | The Goodyear Tire & Rubber Company | 9 | 10/22 | Organizational Evolution | Rick Davenport | Data Center Manager | Allstate Insurance | 9 | 10/24 | Public Sector IT | Brian Kelley | Chief Information Officer | Portage County | 10 | 10/29 | Enterprise Solutions at FirstEnergy | Jennifer Fischer | VP, IT Solutions | FirstEnergy | 10 | 10/31 | It Auditing/Risk Management | Erika Sheeler | Program Manager Principal, Business Transformation | The Goodyear Tire & Rubber Company | 11 | 11/5 | Using the Cloud to Develop a Sourcing Strategy | Ed Mahon | VP, Information Services & CIO | KSU | 11 | 11/7 | Computer Crime, Social Engineering, & Forensics | Michael Gerfin | Special Agent | FBI |

Week | Date | Topic | Guest Speaker | Position | Organization | 12 | 11/12 | IT in a Small/Medium Business & BYOD | Dave Drzewiecki | Vice President & Chief Information Officer | DentalOne Partners, Inc. | 12 | 11/14 | Is the Marketplace Fairness Act Really Fair for SMEs? | Greg McNeil | President | e-Business Express | 13 | 11/19 | Team Dynamics | John Kump | Senior Project Manager - Key Enterprise Services | KeyBank | | | | Dawn Cline | Project Manager and Communications Consultant | Progressive Insurance | 13 | 11/21 | Life in the Real World after Graduation | Panel of Recent Grads | | | 14 | 11/26 | Project Day (no class) | | | | 14 | 11/28 | Thanksgiving (no class) | | | | 15 | 12/3 | Student Presentations | | | | 15 | 12/5 | Student Presentations | | | | 16 | 12/14 | Student Presentations | | | |