...There are various methods and styles of communication that are merely more than two or more people agreeing on a given subject but is about understanding differing views, information, and, or sharing ideas. However, this cannot be accomplished through and ineffective process. This paper will discuss the importance of effective communication, healthcare communication, therapeutic communication and its effects on outcome, and the effects of lack of communication on outcomes. Communication is the process by which information is shared, received, interpreted, and responded. It is verbal and nonverbal that includes gestures, facial expressions, body language, etc. Effective communication is essential in developing and maintaining professional contacts, interactions, and, or relationships. However, effective communication skills must be learned because they are not simply developed. They must be taught, practiced, and refreshed on a regular basis through formal and informal training in order to achieve and maintain effective skills. “We hear only half of what is said to us, understand half of that, believe only half of that, and remember half of that” (Cyr, n.d.). Therefore to effectively communicate, one must be mindful of what is said verbally and nonverbally because communication directly and indirectly affects the outcome of situations. Healthcare communication is possibly the most vital method or style of communication that requires training because it is...
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...Personal and Professional Healthcare Communication HCS/350 January 9, 2012 Personal and Professional Healthcare Communication Personal and professional health care communication is critical in a professional working environment rapidly changing. Communication collaboratively is more effective than individually. Relevancy of effective personal and professional healthcare communication with others benefit and contributes to a better health outcomes. The lack of personal and professional healthcare communication contributes to poor outcomes. Theories and principles of therapeutic communication greatly benefit the healthcare setting, patients, and the healthcare professionals. Define Healthcare Communication Healthcare communication is defined as a process that facilitates interdependence among members of a healthcare group or unit. Communication has multiple meaning and comes in many ways, and this process enhances the shared ideas within the healthcare setting. Healthcare communication is important, it is narrow in scope, and it concerns the individuals with healthcare related information. Healthcare interaction between individuals that communicate can be verbal, nonverbal, oral, or written. Communication can be personal or impersonal issues dealing within healthcare settings. “In health communication, the focus is on specific health-related transactions and factors that influence these transactions” (Northouse & Northouse, 1998, p. 3). Healthcare communication...
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...Healthcare Communication HCS 350 Personal and Professional Healthcare Communication Paper All individual’s involved in the health care industry is a part of Communication. Whether the communication is verbal or nonverbal, tons of Messages are being communicated on a daily basis. Effective Communication requires the ability to understand and to be understood. A huge aspect of communication is listening and responding to the needs or desires of the person communicating. A health care professional's performance is directly related to his or her ability to effectively communicate. The way in which we choose to communicate in our daily life affects everything We do. Whether we are nurses talking to patients and family members, giving a p Power point presentation at a meeting, or talking to our husband, communication is how we speak and learn from others and how we express how we think and feel. We learn information, teach information and express our concerns through communication. Throughout this paper I will discuss; the definitions of healthcare communication, the importance effective personal healthcare communication with other healthcare professionals, coworkers, and patients. I will discuss the relevancy of effective professional healthcare communication to healthy outcomes, how the lack of effective communication can contribute to poor health outcomes, and the theories and principles of therapeutic communication in health...
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...Personal and Professional Healthcare Communication Paper Elizabeth Bouchard HCS/350 July 25, 2011 Frances Johnson Personal and Professional Healthcare Communication Paper “Health care communication may be defined as a process that facilitates interdependence among members of a health care unit or group. It occurs either verbally or non-verbally and is a process that enhances the sharing of ideas. Health care communication is essential in coordinating activities within a health care unit if it encompasses health care administration and staff members. It is also crucial in therapeutic groups or support groups for a range of health related concepts” (Miller, 2010). Communication is important to make sure that certain outcomes are met. If the communication line is broken, goals are not achieved, and the facility may have substantial consequences. Theories and principles of therapeutic communications in the health care setting are important aspects as a nurse to care for the patients, work as a team, and to maintain policies and procedures. It is relevant that nurses communicate with health care workers, clients, and patients on a personal level. We need to talk with our peers when giving report on a patient. We need to know the important aspects of what to communicate to that nurse at the end of the shift. We also need to make sure that we can communicate with the aides on what procedures we need to delegate to them. As a nurse, we need to be clear and concise...
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...Personal and Professional Health Care Communication Tara Clark HCS 350 October 7, 2013 Penny Horper Personal and Professional Health Care Communication Today’s environment of healthcare is both specialized and clinical. Health care communication is a vital component of health care for every patient. Because nurses have a greater responsibility, interaction with patient’s and families can often be hurried, leaving them feeling like they have many unanswered questions. Communication or therapeutic communication as defined by Ruesch (1961) in health care is “an interactive dynamic process entered into by nurse and client for the purpose of achieving identified health-related goals” (p. 175). Relevancy of Communication Health care communication involves many different aspects from both the sender and the receiver of the message. Health care communication is relevant with other health care professionals, patients, and families because it is vital in establishing a trusting, therapeutic, caring environment for everyone involved and can affect outcomes and satisfaction. A code of conduct defines acceptable and unacceptable behaviors for each organization and promotes a culture of collegiality and is essential for a work environment that strives to provide high-quality patient care. Collaborating with other health care professionals is relevant because it helps create a culture of teamwork and essentially helps provide the best care and leaves...
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...Personal and Professional Health Communications Paper By wandacasby | Personal and Professional Healthcare Communication Wanda Casby University of Phoenix HCS 350 Health Care Communication September 20, 2010 Ana M. Cinco, MSN, RN, CNS In today’s world, effective communication is an essential component of life. It is a mean for expressing thoughts, feelings, opinions, and concerns. In the healthcare setting effective communication among the healthcare team is crucial. It allows for minimal miscommunication, and safe quality care of the patient. When good communication is missing, health professionals can misunderstand or be ignorant of patient’s needs and expectations; furthermore patients may not understand their rights and the choices available to them” (University of Wolverhampton, 2007). The purpose of this paper is to provide information on healthcare communication and how effective personal and professional healthcare communication can affect other healthcare professionals, clients, and patients. In addition, this paper will provide information on how relevant effective professional healthcare communication is to health outcomes, and how the lack of effective personal and professional communication contributes to poor health outcomes. And finally, theories and principles of therapeutic communication in the health care setting will also be explained. “Healthcare communication is concerned with the application of communication concepts and...
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...Personal and Professional Health Care Communication Paper HCS/350 Health Care Communication University of Phoenix Personal & Professional Healthcare Communication Paper Professional and effective communication is a vital ingredient to safe and high quality nursing practice. Proper communication with other co-workers, physicians, ancillary staff, patients, and their families is a required skill necessary for all practicing, professional healthcare professionals. Communicating with others has become second nature to us, but are we communicating properly with one another on a day to day basis? The purpose of this paper is to define healthcare communication, identify the relevancy of effective personal healthcare communication with other healthcare professionals, clients/patients; to identify the relevancy of effective professional healthcare communication to health outcomes, to discuss how the lack of effective personal and professional healthcare communication contributes to poor health outcomes; and to discuss theories and principles of therapeutic communication in healthcare settings for healthcare professionals. According to Northouse and Northouse (1998), “communication is the process of sharing information using a set of common rules.” As we all know, communicating with others in the healthcare settings is a complex and multifaceted process that relies on clear and concise delivery of messages, undivided attention from all parties, and full understanding from all...
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...Healthcare Communication HCS/350 June 2nd, 2014 Healthcare Communication “In general, health communication is concerned with the application of communication concepts and theories to transactions that occur among individuals on health related issues” (Northouse & Northouse, 1998, p. 3). Because most health care providers in a given setting share the same patients it is essential for better continuity of care to maintain and practice an open communication among all disciplines. With better multidisciplinary communication, there is better integration of all the aspects of the patient’s health care needs, which are achieved effectively and efficiently. Healthcare communication is fundamentally the pillar of a healthcare facility. It helps to coordinate and manage patient care. An absence of communication among health care providers will create an unsafe environment for all patients. Care would be sporadic and chaotic with no sense of direction and the outcome will be detrimental to the health of the patient and unnecessary financially stressful, thus placing great relevancy on both effective personal and professional healthcare communications. The importance of these issues will be discussed, as well, as the outcome of a lack of communication. Relevancy of Effective Personal Healthcare Communication with other health care professionals, clients, patients. Effective personal healthcare communication is vital between healthcare professionals, clients and patients...
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...Personal and Professional Healthcare Communication xxxxxxxx HCS/350 Health Care Communication Prof: xxxxxxx Date: 1/02/2011 “Communication is the process of sharing information using a set of common rules” (Northouse & Northouse, 1998, p. 2). Health care communication is a specific and narrower form of communication that takes place between the health care professionals and patients regarding health. Communication Human Communication Health Communication Figure One: Relationship among three kinds of communication (source: Northouse &Northouse, 1998, p. 2) Many organization has defined health care communication in different ways. Just like any other human communication, it is person specific. This is a skill health care professionals need to learn by practice. According to The United States Office of Disease Prevention and Health Promotion (2010), "the art and technique of informing, influencing, and motivating individual, institutional, and public audiences about important health issues. The scope of health communication includes disease prevention, health promotion, health care policy, and the business of health care as well as enhancement of the quality of life and health of individuals within the community" (Terminology, para. 4). Communication is a skill that professional needs to learn and practice to be an effective communicator. While practicing, they should employ the four...
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...Personal & Professional Health Care Collaboration HCS 350 Esteban Guaderrama 3/05/2012 Health care communication may be defined as a process that facilitates interdependence among members of a health care unit or group. It takes place either verbally or non verbally and is a systematic approach to enhance the sharing of ideas. Health care communication is essential in coordinating activities within a health care unit especially if it integrates administration and staff members. It is also essential in the implementation of therapeutic groups or support groups for a range of heath related concepts. Relevance of Effective Personal Healthcare Communication Personal interactions between providers and patients create impact on patient satisfaction, patient self-care, and health outcomes. Therefore, verbal communication during a provider-patient encounter is extremely important, particularly for low health literate patients who may lack the resources and skills necessary to obtain needed information on their own (Merhtens, 2007). Health care units are now considered as some of the most effective preventative groups in society. Therefore, community based projects are a common scenario in health care institutions. For example groups that deal with renal patients, substance abuse and family violence are now a common occurrence in health care institutions. Additionally, health care groups are also being used as treatment centers for people...
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...Communication Style Case Study Sherryanne Paul-John HCS/350 August 24, 2015 Brenda Harton Communication Style Case Study Everything that's said and done conveys a message that is labeled communication. From the verbal style using pitch and tone to nonverbal cues of body language and touch. The nurse-client communicative relationship should reflect the caring nature embedded in our profession, to achieve positive outcomes of our work. Boggs (2011) states, effective communication has been shown to produce better health outcomes, greater client satisfaction, and increased client understanding. This paper will show communication styles from a personal perspective and three other scenarios within the healthcare setting. The discussion will focus on why communicating effectively is important in health care and how the outcome of these interactions could improve staff relations and impact patient care. A Personal Perspective: The clinic has six RNs and one aide, two teams came together due to a department merger. Moral was low, control was lost and as a result, an "us versus them" mentality became evident from the onset. Everyone was in passive aggressive mode on a daily basis. Everyone had strong personalities. The tension was palpable. The team was split in half and with no team spirit and no team efforts the problem has never been solved. Now conflict is a natural part of a human relationship; however, unresolved conflict interferes with success in meeting goals (Boggs...
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...Personal and Professional Health Care Communication Katherine Halpin, RN, CNOR HCS/350 July, 29, 2013 Tracy Andrews Personal and Professional Health Care Communication Communication, according to The Free Dictionary, is “the exchange of thoughts, messages, or information, as by speech, signals, writing or behaviors.” “The scope of health communication includes disease prevention, health promotion, health care policy, and the business of health care as well as enhancement of the quality of life and health within the community.” (Healthy People, 2010). In the development and maintenance of personal and professional relationships, communication is vital. Communication can be verbal or nonverbal. Body language and facial expressions can be powerful communication tools. For healthcare personal effective communication is necessary in providing the best care for the patient and enhances the ability to make informed decisions. Effective communication can enhance patients’ outcomes and the collaboration between various health care team members. Communication takes place between the patient, their family, doctors, nurses, PT’s, PCT’s and ancillary staff. For the health care team to receive and deliver the correct information, the data collected must be accurate, up to date and pertinent. Research evidence indicates there are strong relationships between a healthcare team member’s communication skills and a patient’s capacity to follow through with medical recommendations,...
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...Personal and Professional Healthcare Communication Beatrice Williamson, RN University of Phoenix Health Care Communication HCS/350 Terrence A. Brown, PhD July 03, 2010 Personal and Professional Healthcare Communication Many professional leaders exclaim communication is the key to success in the areas of business, finance, health care, and personal relationships. Without effective communication, it is impossible to correctly convey what is expected from other health team members as well as information/education for the patient and family members. Basic communication situations are identified which include: interpersonal, organizational, public, small group, and mass communication. Health communication refers to “any type of human communication whose content is concerned with health…transactions can be verbal or nonverbal, oral or written, personal or impersonal, and issue oriented or relationship oriented…”(Northouse & Northouse, 1998). Groups The health care environment poses many challenges to effectively communicate to co-workers i.e. nurses, physicians, lab personnel, etc. as well as with patients. When educating patients in the group setting, we need to be cognizant of goals, cohesion, and leader behavior. Goals must be established for individuals and groups. Individual goals are based on the patient’s personal needs and desires and may or may not be associated with the goals of the group. Group...
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...Communication Style Scenario Analysis Evelina Grigorian Professor Horowitz HCS 350 3 June 2014 Scenario #1 In the scenario from checkpoint 8-4 from Clinical Delegation Skills, Rashad, a nurses aid, was very wrongly degraded and yelled at by the registered nurse. The belittling attitude that the nurse had with the aid was unacceptable, and very unprofessional. The nurse’s choice of communication style was aggressive, while Rashad responded immediately in a passive way, by not speaking up or acting in his defense against her actions. However, internally Rashad wanted to plan a way to get the nurse back, and mentally planned to not “do anything without being told”, which would be more of a passive-aggressive style of communication (Hansten & Jackson, 2009, p. 283). However, Rashad’s best bet would have been to be more assertive and active in his voice, to not allow the nurse, or any other member of the healthcare team, to degrade his worth. The work that aids do is unparalleled to anything else, and the nurse should acknowledge and respect that, not be rude and unprofessional. Both communication styles were incorrect for their own different reasons, and caused more tension than anything else. Being polite yet assertive and professional is the best way to ensure the working environment is calm, smooth, and the colleagues are all understood, respected, and appreciated. All of that, in turn, leads to appropriate communications within the setting. ...
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...Personal and Professional Health Care Communication Paper HCS/350 August 8, 2011 Personal and Professional Health Care Communication Paper Health communication is defined as any form of human communication that employs the process of assessment, delivery, or evaluation of health care and optimizes individual decision-making processes that affect health (Northouse & Northouse, 1998). It links the fields of health and communication applying concepts and theories that promote personal and public health. In the community, health communication improves the public health information infrastructure and facilitates clinical decision-making while building health skills and knowledge. As an essential component to improve patient understanding, health care communication further establishes a line of communication between health care professionals and patients that influence the outcome of care and health wellbeing (Nelson, 2011). Effective Personal Health Care Communication Effective communication between patients and health professionals is challenged by personal experiences, attitudes, and values, which influence patient comprehension and ability to absorb health-related issues. Whereas ethnic and cultural backgrounds influence personal understanding and expectations, they also generate the increased risk of low health literacy. Poor health knowledge increases the likelihood of noncompliance with medications and treatments furthering the patient’s disadvantage of comprehending...
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