Busines communications

Week 1
Quiz 1

1.
The accepted principles of conduct that govern behavior within a society are known as
[pic]A) ethics.
[pic]B) laws.
[pic]C) social guidelines.
[pic]D) none of the above.

Feedback:
Ethical behavior goes beyond the question of legal or illegal. It may be legal to appropriate the idea of a colleague as your own, but it is not ethical.
|Points Earned: |5.0/5.0 | |
|Correct Answer(s): |A |

[pic]
2.
To make your communication more effective,
[pic]A) send the same messages by multiple channels.
[pic]B) include as much information as possible, even if you're not sure it's necessary.
[pic]C) clearly address your audience's wants and needs-not yours.
[pic]D) do all of the above.

Feedback:
Audiences tend to tune out when they receive "me" messages. To make sure a message is heard and understood, focus it on the other person, not yourself.
|Points Earned: |5.0/5.0 | |
|Correct Answer(s): |C |

[pic]
3.
Which of the following is not a characteristic of effective business messages?
[pic]A) They present the writer's opinions as facts.
[pic]B) They state precise audience responsibilities.
[pic]C) They highlight and summarize essential information.
[pic]D) They provide practical information.

Feedback:
When stated, opinions should always be identified as opinions, and they should be supported by facts and other forms of evidence.
|Points Earned: |0.0/5.0 | |
|Correct Answer(s): |A |

[pic]
4.
A flatter organizational structure
[pic]A) is helpful for small companies only.
[pic]B) is obsolete now that social networking is so widespread.
[pic]C) tends to increase the chance of communication breakdowns.
[pic]D) helps make communication flow more