...Marketing and Health Care While the marketing industry itself is an older profession, with roots in traditional advertising, marketing specific to the healthcare arena is a fairly new practice. Marketing in the healthcare industry began roughly 30 years ago when the American Hospital Association sponsored the first conference on health-care marketing; the first healthcare marketing book was published during that same timeframe. The idea of marketing in the healthcare industry was not formally accepted until the mid 1980s, and still the topic saw apprehension from providers including physicians, nurses, and ancillary service technicians working in laboratory and radiology departments. Though marketing was associated with advertising, the adoption of healthcare marketing opened the door for a variety of new activities across healthcare organizations. The effective marketing approaches used in other industries were not easily adapted, and were not necessarily effective in the health-care industry. In the early 1990s, progressive healthcare organizations began to evaluate their marketing objectives and began to try to understand the market, their customers, and their motivations. These evaluations lead to an expanded marketing role in healthcare organizations, which ultimately lead to marketing as a core determinant in the direction of the company. Marketers were given high-level administrative positions and the opportunity to engage in healthcare boardroom discussions. By 2000...
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...STRATEGIC HEALTHCARE MARKETING Indian School of Business Term 7 January 6th – February 16th 2014 Thani Jambulingam Ph.D Associate Professor Pfizer Fellow, Arrupe Center Research Fellow Department of Pharmaceutical & Healthcare Marketing Saint Joseph’s University Philadelphia, PA 19131 THANI JAMBULINGAM PH.D. Associate Professor in the Department of Pharmaceutical and Healthcare Marketing at St. Joseph's University, Erivan K. Haub School of Business, Philadelphia, PA. Currently he teaches in Executive Pharmaceutical and Healthcare MBA program (both traditional and online formats, MBA program and undergraduate program in Pharmaceutical and Healthcare Marketing. Thani was instrumental in starting the undergraduate and online programs at SJU. He served as the chair of the pharmaceutical and healthcare marketing department from 2003-2010. Ranbaxy in sales and at Glaxo Inc. in sales and marketing for several years before he returned to school and completed his Ph.D. at University of Wisconsin, Madison. His research interests are in health care marketing, strategy, supply chain and pricing. His work has been published in several journals, such as the, International Journal of Pharmaceutical and Healthcare Marketing, Journal of Medical Marketing, Journal of Pharmaceutical Marketing and Management, Journal of Commercial Biotechnology, Journal of Research in Pharmaceutical Economics Journal of International Marketing, Journal of Operations Management...
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...more competitive with chain retailers and increase revenue by partnering with Mental Healthcare facilities. Market research has revealed that client intake at these Mental Health facilities has spiked in recent years with an average of 150 clients per facility. Obtaining business from these facilities would be a tremendous opportunity for Apex to increase customer volume and company revenue. Deliverables for this project include establishing a long-term partnership with at least three Mental Healthcare facilities. This endeavor will also increase pharmacy revenue by servicing the monthly medication needs of facility clients. Since Apex is a relatively small establishment, the project team will consist of the Project Manager who is the Pharmacy Owner, the Pharmacy Manager, the Marketing Representative, the Pharmacist, and the Pharmacy Techs. The Project Manager will oversee the entire project and serve as the final decision maker on all project details. The Marketing Rep will locate and recruit Mental Healthcare facilities, the Pharmacy Manager will handle administrative aspects, the Pharmacist will process and fill client prescriptions, and the Pharmacy Techs will support the Pharmacist in these tasks. The project will consist of a three phase process. Phase 1 will involve the Marketing Rep. researching and locating different Mental Healthcare facilities. During Phase 2 the Marketing Rep. will visit and recruit Mental Health facilities, involving multiple steps to...
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...Marketing Strategic Planning & Marketing in Health Care (MHA 626) Marketing Healthcare Executive summary Planning activities in a healthcare organization is like planning for any other business, it is a process with lots of complexity. Several steps are involved such as identifying, the objectives, analyzing the market, organization and products or services overview, SWOT analysis, analyzing the customers and their needs, analyzing the environment, macro and micro-environmental factors, marketing goals and strategies, financial goals, marketing mix , monitor and control implementation as well as the contingency plan. In any market planning process the entire healthcare units are involved and must produce their own marketing, financial, personnel an operational needs that will be geared towards better services and products to their customers. In this marketing plan, the main objective is: To ensure that the services delivered to any patient are high quality coupled with compassionate and friendly employees to create a good treatment environment As a healthcare institution with a good reputation as we are, we feel it is wise not only to tie worker productivity with directly to services delivered to patients but also to provide patients with information about our services via social media. In this case, persons interested with our services can find information about our healthcare institution through Facebook, Twitter and others....
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...SERVICE RECOVERY IN HEALTHCARE Customers’ satisfaction with a company can be profoundly impacted due to service failures and subsequent efforts of recovery. This is especially so in the healthcare industry where service recovery covers a vast range of complex issues and highly emotional patients (Berry and Bendapudi, 2007) whose level of tolerance is usually lower after a service failure (Matilla, 2004). Therefore, the need for service recovery strategies is very important. The purpose of this essay is to discuss the concept of service recovery, particularly in healthcare. This purpose will be achieved through utilising, exploring and analysing a wide range of literature written on the topics of service recovery and service recovery in healthcare. It will look at service recovery – its definitions and its dimensions, and it will discuss it as it is applied to healthcare. Finally, it will look at generational differences and their possible effects on service recovery. Failure often takes place when a customer’s experience and their expectations of a service are different. Maxham (2001) defined service failure as ‘any service related mishaps or problems – real and/or perceived – that occur during a customer’s experience with the firm’. It is believed that the single most important factor that leads to service failure lies within the nature of service itself, which creates endless possibilities for errors and consequently the need for service recovery. Smith and Bolton...
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...Journal of Management and Marketing Research Hospital management reform: a step to healthcare reform R. Peter Heine Stetson University E. Nick Maddox Stetson University Abstract Recent intensive dialogue and debate regarding healthcare reform has led provider administrators to renew their search for “best practices” around the country. Many organizations, particularly hospitals, because of their complexity, are seeking new paradigms that will improve their efficiency and effectiveness regardless of the outcome of the current reform debate. This paper suggest that implementing an organizational change model, specifically, socio-technical systems design, can lead to more teamwork, communications and improved patient service delivery in all areas of hospital operations. Within the STS frame, staff records detailed steps or unit operations in their patient care processes, and then engage physicians in determining what could go wrong in each of these unit operations. Finally, changing what happens or improving the way these steps happen can become a team effort involving both social (people) and technical solutions. The authors acknowledge the extreme difficulty of changing the dominant physicianfocused culture which would be the result of such a successful OD intervention. Keywords: hospital management, healthcare reform Hospital management reform, Page 1 Journal of Management and Marketing Research Introduction The healthcare industry is the subject of intense debate. Forces...
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...This essay will explain the difference between marketing in the Business and Healthcare industry by discussing the key aspects and impacts of the external environment with each industry. I will develop and address the issues presented by customers want and needs in aspect of the healthcare professional and debate the need for marketing in the hospitals versus clinics. As a healthcare provider of a clinic, explanation will be given to differentiate the advantages of my clinic of choice versus other clinics. Marketing and business development in the business industry are processes of cultivating ongoing relationships that lead to deep trust and long-term value-exchange between the business and their stakeholders to develop and maintain purpose-based relationships. Marketing is all about putting customers/patients at the heart of the business and responding to their needs and wants toward implementing a mission and goal. In a challenging economic climate, the customer needs to trust that the product offers something unique in terms of style, quality and sustainability - these all derive from strategic planning. Business ethics can be powerful marketing tool and should form a key part of your marketing strategy when combined with the quality and style of the product. Dell Computer is a great example of bold and daring marketing that has endured. When the computer industry was employing nothing but conventional wisdom and selling through complicated and profit-draining distribution...
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...David L. Gettis Marketing Management Marketing Plan Week 7 Keller Graduate School of Management Larry Kennedy- Professor December 14, 2011 Advanced Support Solutions Inc. Table of Contents Introduction………………………………………………………………………….3 2.0 Situation Analysis…………………………………………………………………3 2.1 Market Summary…………………………………………………………………..3 2.2 SWOT Analysis……………………………………………………………………4 2.3 Competition………………………………………………………………………..5 2.4 Product (Service) Offering…………………………………………………………6 2.5 Keys to Success…………………………………………………………………….7 2.6 Critical Issues………………………………………………………………………7 3.0 Marketing Strategy…………………………………………………………………8 3.1 Mission………………………………………………………………………………9 3.2 Marketing Objectives……………………………………………………………….9 3.3 Financial Objectives……………………………………………………………….10 3.4 Target Markets…………………………………………………………………….11 3.5 Positioning…………………………………………………………………………12 3.6 Strategies………………………………………………………………………… 12 3.7 Marketing Mix……………………………………………………………………13 3.8 Marketing Research……………………………………………………………….14 4.0 Controls……………………………………………………………………………15 4.1 Implementation…………………………………………………………………….16 4.2 Marketing Organization……………………………………………………………..17 4.3 Contingency Planning………………………………………………………………..17 5.0 Conclusion…………………………………………………………………………..18 Works Cited…………………………………………………………………………….19 Advanced Support Solutions Inc. will be created as a C Corporation based in Jacksonville, Florida, owned by its principal investors and principal operators. The main office...
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...Putting It All Together Mr. James L. Jones Abstract The purpose of this paper is to fulfill the requirements of, MKT640-1203B-05, A Managerial Approach to Marketing, Unit-4 Individual Project. Utilizing what has been taught and course documents to complete the Basic Healthcare Administrators Course comprehensive Strategic Marketing Plan. A Managerial Approach to Marketing Introduction: The purpose of the Basic Healthcare Administration Course (BHAC) is to prepare military employees with the basic concepts, principles, and applications of health administration within military treatment facilities. This course will pioneer how healthcare education is done within the Armed Forces. It is a two phased course. Phase-1 is a prerequisite to Phase-2. It consists of 40 hours on-line education that consists of tests, discussion boards, and journaling. Phase-2 is 40 hours of focused learning involving engaging activities, group discussions, and a situational training exercise. BHAC Operational Mission Statement: Be the Armed Forces primary teaching platform for Basic Healthcare Administration utilizing evidence-based education with the ultimate goal of sustaining and improving the quality of patient care. Marketing Objectives: BHAC has established both short-term and long-term marketing objectives. Its short-term goals will create forward momentum toward a specific outcome. The BHAC employed the use of the SMART acronym to outline its goal format...
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...knowledge of what type of information should be included in the final decisions of starting a product or service. Knowing what marketing means to a certain product or service, is the first step in completing a Marketing Plan. Knowing what type of market, that one would want the product or service to attract attention from, is up to the producer of that service or product. Having done research prior to the production of the service or product is the best thing that can be done. After all factors have been thought about, the price and distribution channels can help make the product or service a success. With the information that is available within this paper, one will be able to determine what decisions would be best for a different product or service. Marketing is the purchasing and selling of a service or product to either, consumers or businesses. But that it has much more to do with the environment in which this product or service is being provided. Marketing of any product or service can help or hurt the promotion of the product and the business. The service that was chosen to do further research was Home Healthcare Services. The Home Healthcare Service that was chosen is New Horizons Home Healthcare in Rock Hill, SC. This is a very well-respected company that delivers services in: Assisted Living, Micro-Community, and Alzheimer's Care. This home healthcare service is located within minutes of a well-known hospital. New Horizon's Home Health Care Service helping the elderly...
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...Name : Shabana Ambreen Assignment # 1-- The Marketing Process Instructor-- HAROLD GRIFFIN Course-- Essentials of Healthcare Marketing Date-- 01/24/11 The present environments for healthcare organizations contain many forces demanding unprecedented levels of change. These forces include changing demographics, increased customer outlook, increased competition, and strengthen governmental pressure. Meeting these challenges will require healthcare organizations to go through fundamental changes and to continuously inquire about new behavior to produce future value. Marketing can not only be seen as a selling process, when it involves introducing value and creating well-built relationships among customers. Management also delivers a strong role in each critical business decision making sure it is made with full knowledge of the impact it will have on their consumers. In addition, Marketing is a development within a company relying on a strong foundation within a staff regardless of association or position. A company must push on an uphill climb towards profits, satisfaction and success. Orthopedics is a branch of medical science that deals with disorders and deformities of the spine and joints . For healthcare professionals who do not have experience in the business world, promoting orthopedics might seems like a daunting task. However, there are a variety of strategies you can use to market and promote your orthopedics practice. That means taking careful steps to ensure...
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...Monika Nanchahal HA 575: Healthcare Marketing Unit 9 Assignment: Marketing of Acute Healthcare October 03, 2017 Monika Nanchahal Good Healthcare Facility Downingtown, PA. 19335 9/02/2017 Barbara Greene Chairman of the Board of Directors Chester County Chamber of Commerce 123 W Street, Downingtown, PA 19335- Dear Mrs. Greene, REF: A PROPOSED MARKETING STRATEGY FOR DOWNINGTOWN HOSPITAL I am writing this letter to introduce that my name is Monika Nanchahal and It gives me immense pleasure to announce the upcoming grand opening of my new Acute Care facility called Good Care Facility in Downingtown. I am hoping this fill the needs of the Chester County people as they must travel distantly for their treatment....
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...Position The success of Metabical product launch is critical to both CSP company and to the marketing director Printup. In order to achieve the long-term steady market goal, CSP need to identify their optimal target customer, appropriately position the Metabical product, and implement an efficient communication strategy. CSP should treat overweight women with BMI less than 30 at the age between 25 and 65 as their optimal target customer for the Metabical pill. Based on the product advantage, Metabical should be positioned as the most effective, safe, sustainable, and leading prescribed weight-loss product on the market. Communication strategy will be the most crucial part of the marketing strategy. CSP should target at healthcare providers and end consumers to ensure the efficiency of customer communication. They should focus on addressing the different concerns that those two groups hold. Utilizing advertising, promotion and pubic effort, and sales force is the right marketing strategy for CSP. However, CSP should not ignore the effectiveness of celebrity spokespeople to market the product. The support program is an essential part of the marketing communication strategy. An organized timeline for the marketing strategy will make sure the implementation of the strategy. Argument According to the market research and study, CSP should target at over weighted women at the age from 25 to 65. More specifically, CSP should target at women with BMI less than 30 to ensure the effectiveness...
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...Nursing NR361: Info Systems in Healthcare Abstract In this paper we begin with a short history of the Quick Reaction code (QR code) and move onto the QR code in marketing and how it can be similarly used in the healthcare field from advertising to take-home monitoring equipment for patients. We discuss a study conducted by Lin C, Tsai F, Tsai W, Wen H, & Hu M., 2012 and how the use of QR codes has help to decrease wait times in the pharmacy and actually increase accuracy of dispensing correct medications. After discourse on personal information we will end this paper with a few healthcare related ethical concerns. We come to the conclusion that QR codes could be beneficial to the public and private sectors of healthcare. Quick reaction codes (QR code) had their beginning in auto manufacturing plants in Japan in 1994; QR codes were designed to help track automobiles during the manufacturing process (Gottesman, & Baum, 2013). Like many other technologies, when shortly after their initial production, QR codes were found to be useful in many other areas than just automobile manufacturing. QR codes have recently been heavily used for marketing. The QR code is able to hold a significant amount of information and anyone with the correct tool to read the code is able to extract this information such as a website or such that for a consumer could lead to a shoe store, a hair salon, or even an electronics store. From auto manufacturing to marketing the QR code has found its way...
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...A Marketing Plan for an Imaginary Managed Care Organization Executive Summary and Situation Analysis Working for the Managed Care Organization of America, the ultimate goal would be to ensure cooperation in the understanding, agreement, and commitment between all divisions and units. One of the problems at the Managed Care Organization of America is that the healthcare professionals are put in a position where they are inhibited in their involvement over the communication and networking systems between the Nursing Administration, the head of each nursing unit or the RN or LVN in charge, and the certified nursing aids. This executive summary takes a brief look at designing and developing a contract process program that integrates cooperation and communication systems between the Nursing Administration, the head of each nursing unit or the RN or LVN in charge, and the certified nursing aids. Another challenge for the Managed Care Organization of America is the unclear policies in the Hospital Equipment Management Program. This executive summary offers a proposal whereby the healthcare professionals would develop and monitor a two-way communication channel and incorporate it into the Hospital Equipment Management Program, hold related workshops that can be attended by the Director of Hospital Operations and the division managers, build a cooperation team that unites operational goals and develop systems that evaluate whether these operational goals are being met and implemented...
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