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Part Two

Understanding the Marketplace and Consumers

VIDEO
TOMS Shoes

Case on how TOMS executes its strategy within the constantly changing marketing environment. After viewing the video featuring TOMS Shoes, answer the following questions about the marketing environment: What trends in the marketing environment have contributed to the success of TOMS Shoes? Did TOMS Shoes first scan the marketing environment in creating its strategy, or did it create its strategy and fit the strategy to the environment? Does this matter? 3. Is TOMS' strategy more about serving needy children or about creating value for customers? Explain.

"Get involved: Changing a life begins with a single step." This sounds like a mandate from a nonprofit volunteer organization. But in fact, this is the motto of a for-profit shoe company located in Santa Monica, California. In 2006, Tom Mycoskie founded TOMS Shoes because he wanted to do something different. He wanted to run a company that would make a profit while at the same time helping the needy of the world. Specifically, for every pair of shoes that TOMS sells, it gives a pair of shoes to a needy child somewhere in the world. So far, the company has given away tens of thousands of pairs of shoes and is on track to give away hundreds of thousands. Can TOMS succeed and thrive based on this idealistic concept? That all depends

COMPANY

Case corporate culture, encouraging pilots to cook breakfast for engineers each quarter to thank them for looking after their aircraft. As CEO, Fernandes ensures that he is accessible to all his staff by giving them his mobile telephone number. Air travel in Asia is heavily regulated, but. Fernandes has played a crucial role in lobbying for its deregulation. In mid-2003, Fernandes engaged the support of the former prime minister of Malaysia, Tun Dr. Mahathir Mohamad, to network with

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