...------------------------------------------------- ------------------------------------------------- Quality Managerment ------------------------------------------------- --------------------------------------------------------------------------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- Prepared for: ------------------------------------------------- Mr.John A (Lecturer) ------------------------------------------------- Banking Academy, Hanoi ------------------------------------------------- BTEC HND in Business (Accounting) ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- Prepared by: ------------------------------------------------- Nguyễn Thùy Trúc – Rose – F06A ------------------------------------------------- Registration No: ITP S07 - 015 Contents Summary 3 Introduction 4 Main Body 5 1. Identify IOS9000, Six Sigma, Lean 7 2. Compared and contrast. 8 3. What is customer satisfaction and how can measured? 12 4. Explain...
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...Frederick Taylor and his Contribution to Industrial Management By Isom Coleman III In partial fulfillment of the requirements for Masters of Science Degree in Workforce Education Leadership Program Fall 2014 How did current management theories develop? People have been managing work for hundreds of years, and we can trace formal management ideas to the 1700s. But the most significant developments in management theory emerged in the 20th century. We owe much of our understanding of managerial practices to the many theorists of this period, who tried to understand how best to conduct business. Historical Perspective One of the earliest of these theorists was Frederick Winslow Taylor. Frederick Winslow Taylor (March 20, 1856 – March 21, 1915) was an American mechanical engineer who sought to improve industrial efficiency. He was one of the first management consultants. Taylor was one of the intellectual leaders of the Efficiency Movement and his ideas, broadly conceived, were highly influential in the Progressive Era. Taylor summed up his efficiency techniques in his book The Principles of Scientific Management. He started the Scientific Management movement, and he and his associates were the first people to study the work process scientifically. They studied how work was performed, and they looked at how this affected worker productivity. Taylor's philosophy focused on the belief that making people work as hard as they could was not as efficient...
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...09901366442 – 09902787224 DATA MANAGEMENT CASE STUDY : 1 The physical or internal level organization of a database system is concerned with the efficient storage of information in the Secondary Storage devices. The physical to conceptual level mapping must provide the necessary shield to the user. The basic problem in physical database representation is to select a suitable file system to store the desired information. The file consist of records and a record may consist of several fields. 1) What are the typical operations that may be performed on the information stored in the file? 2) Explain in detail factors affecting physical organization of data? 3) Explain the term ‘Magnetic Tapes’? 4) Define in brief ‘Secondary Storage Devices’? CASE STUDY : 2 In a medical database with attributes DISEASE, SYMPTOM, TEST (such as pathological or clinical tests), TREATMENT and MEDICINE, following data dependencies are assumed to hold. 1) Compute the dependency basis of each attribute? 2) Identify the join dependencies that hold in this database? 3) Does there exist a fourth normal form decomposition that preserves the dependencies? 4) If so, design a fourth normal form lossless, join decomposition that preserves the dependencies? CASE STUDY : 3 1) Anyone can read BANKACNT relation except for the ACCT NO attribute. 2) Any accountholder can read the tuple corresponding to his/her own account number from the...
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...Journal of Management, Vol. 16, 175–194 (2005) DOI: 10.1111/j.1467-8551.2005.00453.x Revisiting Fayol: Anticipating Contemporary Management Lee D. Parker* and Philip A. Ritson *Corresponding author: Lee D. Parker, School of Commerce, Security House, North Terrace, The University of Adelaide, SA 5005 Australia Email: lee.parker@adelaide.edu.au This study argues that in classifying Fayol as a founding father of the Classical Management School, we have to some extent misrepresented this still important management theorist. The received Fayol portrayed in contemporary texts invariably emerges as a caricature of a much more insightful, complex, visionary and rounded management thinker. This study re-examines Fayol’s personal and career history, as well as the arguments presented in his original work, General and Industrial Management. It finds that he was a much more complex and multidimensional figure than his conventional stereotype today, and that his management theories embraced a wider spectrum of approaches and concepts than traditionally identified with the classical management school of thought. In marked contrast to his traditional portrayal, this study uncovers traces of ideas and concepts that anticipated aspects of the human relations movement, systems-based contingency theory, the movement towards greater employee involvement in decision-making and elements of knowledge management. Henri Fayol, the French industrialist and management thinker of...
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...that were not being fully utilized: Leadership, Team Building, and Management Support. The PM, Tim Aston, did not appear to be able to be able to motivate his team, and therefore had no ability to control their work ethics or habits. His Leadership skills were not fully realized or accepted by his team, possibly due to the age conflict and his “freshman” status, and he therefore lacked the capacity to even influence them to remain at work until afternoon meetings had concluded or ask him for help. He also seemed to lack confidence in his PM position, as evidenced by his failure to require his project staff to change their programmed vacation days when a test was scheduled and the customer’s management team was flying in. It appeared to me as if he presumed he could not order the project staff to make this change, and instead was relying on the staff to make the “right” decision and cancel their vacation days (Kerzner, 2009). Although it is hard to fully ascertain the type of team framework that exists from this short excerpt, I got the distinct impression that Tim is on one side of his team and the project staff are all on the other side, squaring off against each other. Tim’s Team Building skill is another factor that is affecting his ability to successfully motivate his staff. The staff are all at the top of their pay grade, they are both complacent and jaded, and the director of Project Management seems content to make excuses for their behavior. Building a team...
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...Webster University Michael A. Kirby MNGT 5000 OB S1 2014 Management Spring I Term Paper Date February 27, 2014 Introduction: Bloomberg L.P. is a privately-held financial software, media, and data company. Bloomberg L.P. comprises approximately one third of the $16 billion global financial data market with estimated revenues of $6.9 billion (Shetty, n.p.). Bloomberg L.P. was founded by Michael Bloomberg with the assistance of Thomas Secunda, Duncan MacMillan, and Charles Zegar--with a 30% ownership stake put off by Merrill Lynch--in 1981 (Shetty,n.p.). The company provides financial software tools, such as analytics and an equity trading platform, data services and news to financial companies and organizations around the world through Bloomberg Professional Services--its core revenue-generating service. Bloomberg L.P. has grown to include a global news service, including radio, television, the internet and print publications (Shetty, n.p.). Its CEO during its formative years was Michael Bloomberg who exhibited an generally autocratic style of management. D.L. Rogers Corp. is a company based in Bedford, Texas whose primary business consists of owning 54 franchises of Sonic Corp.--the drive-in restaurants that are common in the U.S. Southeast. At Sonic's eateries--which accounted for $44 million in revenues for D.L. Rogers in 2012 — carhops rollerskate out to serve customers through...
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...Roaring Dragon Hotel: Good Management Qualities Executive Summary This proposal provides a detailed analysis on the good management qualities of organization. The proposal addresses problems and challenges faced by management due to difference in culture. Roaring Dragon Hotel (RDH) was state owned hotel in southern part of China and guanxi was integral part of RDH and its business. RDH was facing a tough competition from its competitors who had more westernized corporate oriented culture. The main issues of RDH management responsibilities; understating the different culture, employees, customers, market trends and effectively executing the good management qualities are addressed in the proposal. By understanding and acclimatizing to the different cultures is the new way to develop management skills effectively is suggested. This method eliminates any unwanted miscommunications within the team and provides a platform to understand the how employee works in different cultures and thereby increasing the productivity of the organization. Introduction: RDH & Guanxi Roaring Dragon Hotel (RDH) was one of the most famous and esteemed three star hotels in the southern part of china in 1960’s. It was considered as the state owned enterprise (SOE). RDH was famous for its Guanxi practice. The business basically depended on the connections...
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...Executive Summary The purpose of this report was to provide an analysis of management and its four functions for a current organisation. The analysis is based on the leading, planning, organising and controlling styles. Linfox Australia is the organisation the report analyses and their operations manager for the Altona Regional Distribution Centre. The Report identifies Linfox’s management process and procedures and the way it deals with its own leading, planning, organising and controlling. Research for this report was conducted via an interview with Peter Ferdinand who is the operations manager for the Altona Distribution Centre. The interview was conducted via phone and Peter was asked a series of questions regarding the four functions of managing and the way it relates to his duties as operations manager for Linfox. The prepared questions were very specific in current management duties and outcomes for certain scenarios a manager will face within the workforce. The major findings of the report identified how the four functions of management were being utilised in the management styles of Linfox. Planning was demonstrated by the companies’ organisation structure throughs it range of CEO, Vice President, and National Managers who deal with strategic planning. Organising is also managed through Linfox’s range of mangers that all have different roles and responsibilities that all play an important part with the Companies goals. Leading is well managed through the drive and...
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...Henri Fayol: Contributions to the classical stream of Management Theory Present management practices and theories have evolved from classical management theory created by organisation pioneers, and one such influential pioneer was Henri Fayol. Henri began his career as an engineer in a large French mine and eventually succeeded to become the director, here he realised the lack of resources available to managers for developing management practices. Fayol’s did not believe in the old ideas of an individual born to rule, he believed that an employee needs to be motivated and among many other things, money is an important variable in motivation. He also said that managers should keep the morale of his employees high and keep them motivated so they can perform at their best. Fayol believed that by focusing on management practises he would minimise misunderstanding and increase efficiency in organisations and started synthesising his 14 principles of management, which are considered as the foundation and essential references for present management practices and theories. Fayol’s principles of management are still widely used in organisations by management to perform day to day tasks and other functions. His 14 principals acknowledged the importance of management hierarchy and key management process in any organisation. These principles are as follows (Study mode, 2013): 1) Specialisation of labour. Specialising encourages continuous improvement in skills and the development...
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...of management and leadership, it becomes hard to differentiate the two aspects since a good manager must exhibit good leadership skills. Furthermore, good leadership encompasses autocratism, democratism and Laissez-fairism applied concurrently by an individual depending on the situation. Management styles on the other hand are mainly two, autocratic and permissive. They are key in determining the leadership style to be applied. For instance, it is very hard for democratic leadership style to be applied in permissive management style. Therefore, the leadership style selected by an effective manager in most cases depends on the situation Jeff Bezos An exemplary and visionary leader who not only enforces his vision among his employees but also makes them feel important to the organization by directly involving them in development of important decisions in the organization. His success is basically founded on his ability to complement effective leadership, as well as management styles. His leadership approach is based on sustained pressure that comes from a hybrid style developed by combining the three main leadership styles. His is also unrelenting even after being recognized among the world’s richest persons, he still runs his company as if it is new. Steve Jobs He is one of the greatest and yet controversial managers and leaders in the business world. He successfully managed to revive a dying company into one of the most profitable organizations globally through his leadership...
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...GROUP 1: Srujana Lingampally Surya Yelamanchili Chuks Erinne Munyaradzi Mujeyi Document Information Document Details Group Members: | Srujana LingampallySurya YelamanchiliChuks ErinneMunyaradzi Mujeyi | Date Created: | Jan 25, 2015 | Group: | 1 | Assignment: | Lab 1 Ethical Dilemma | Course: | IT 6643 | Task History Date | Group Member | Description | 1/25/15 | Srujana Lingampally | Initial draft | 1/26/15 | Srujana Lingampally | Ethical Dilemma Scenario | 1/27/15 | Srujana Lingampally | Gather data systematically | 1/28/15 | Chuks Erinne | Analyze data Systematically | 1/29/15 | Surya Yelamanchili | Negotiate social contract | 1/30/15 | Munyaradzi Mujeyi | Judge each of the alternatives | 1/30/15 | Group Members | Conclusion | Table of Contents 1. Ethical Dilemma 2. Paramedic Method for Solving Ethical Dilemma 1. Gathering the data systematically: 2. Analyzing the data systematically: 3. Negotiating a social contract agreement: 4. Judging each Alternative according to ethical theories 3. Conclusion 4. References 1. Ethical Dilemma GS Bank is the nation’s leading financial institution for all the personal financial needs in America. Jim and Cathy are the two database administrators working at GS bank and also best employees of the bank for almost 10 years. They are also good friends, help each other at work and live in the same community as well. One day, Cathy was running certain database monitoring...
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...| Peter F. Drucker is the management scholar. He is thought to be the establishing father of current management. Peter Drucker, whose life crossed the previous century (1909 – 2005), was an exceedingly instructed native of the world: an innovative soul who composed thirty-nine books including numerous fantastic chips away at business management. He was a man of numerous parts: a sharp eyewitness, a long lasting understudy, an educator, mentor of eminent corporate pioneers, and the organizer of an official school in Claremont, California, that bears his name. Peter Ferdinand Drucker was an author, management advisor and college teacher. His written work concentrated on management related writing. Peter Drucker made well known the term information specialist and is thought to have unknowingly introduced the learning economy, which viably challenges Karl Marx's reality perspective of the political economy. George Orwell credits Peter Drucker as one of the main journalists to foresee the German-Soviet Pact of 1939. Much has been said and composed of his accomplishments, but then there is a lesser-known side to Peter Drucker; that other side is the subject of this paper. He was hesitant about his own reasoning of life. He additionally emphatically protested being known as a ‘management master’ – a sobriquet frequently attached to him. As opposed to being a supplier of answers, Drucker constantly remained an examiner: his showing strategy was Socratic. What mattered most was the...
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...Thrash Course: BUS 375 – Project Management Date: November 4, 2012 Core Skills Analyses 1. Identify and analyze three of the core skills that were at play in the case of The Reluctant Workers, referencing the ten skills described in Chapter 4. Effective project management has a direct correlation to the project manager’s proficiency in integrating the following core skills; team building, leadership, conflict resolution, technical expertise, planning, organization, entrepreneurship, administration, management support and resource allocation. Managers with technical expertise unaccompanied by multidisciplinary social skills are faced with far more conflicts and unsuccessful projects than that of one who understands that adapting to the societal changes in project management implementation is essential. In reference to The Reluctant Workers case study, team-building, organizational skills and management support building were three of the core skills I found closely represented. Team Building One of the major responsibilities of a project manager is to build a cohesive project team and to foster an environment conducive to collaboration. He or she must nurture a climate with the following characteristics: * Team members committed to the program * Good interpersonal relations and team spirit * The necessary expertise and resources * Clearly defined goals and objectives * Involved and supportive top management * Good program leadership ...
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...The Life and Influence of Frederick Taylor Frederick Winslow Taylor was born on March 20, 1865 in Philadelphia. He went to Harvard University to become a lawyer like his father. However, he quit the school because of deteriorating eyesight and had to give up on his dream of becoming a lawyer. In 1874, he became an apprentice patternmaker and machinist. In 1878, He got the license as an engineer and became a machine shop laborer at Midvale Steel. He began developing his management philosophies during his time at the Midvale Steel Works. It was during this period that he developed his theory of “Scientific Management.” He started as shop clerk and quickly progressed to machinist, foreman, maintenance foreman, and chief draftsman. Within six years, he advanced to research director, then chief engineer. Later, at Bethlehem Steel, he and Maunsel White developed high-speed steel. In 1890, he left Midvale Steel Works and worked at a couple companies. He joined Bethlehem Steel in order to solve an expensive machine shop capacity problem in 1898. He registered about fifty patents of machines inventions, tools and work processes. In 1895, he presented to the American Society of Mechanical Engineers an experimental study named “A note on belting” and no long after, he published, “A piece rate system”. Among Taylor’s other contributions to Bethlehem were, a real time analysis of daily output and costs, a modern cost accounting system, reduced yard worker’s ranks from 500 to 140, double...
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...Marketing and Management, Texas A&M University-Commerce, Commerce, Texas, USA Abstract Purpose – Fayol’s theories were the original foundation for management as a discipline and as a profession. Also Fayol was the first to advocate management education. Yet he has critics who revile him (or at least disparage his work) as well as followers who respect and revere him. This paper intends to enlighten today’s practitioners and academicians about the relevance and value of Fayol’s theories today. Design/methodology/approach – The paper addresses Fayol’s contributions as well as the disparagement and the reverence. It compares Fayol’s work with that of Follett, Mintzberg, Taylor, and Porter. In addition, it demonstrates the original and current interpretation and application of his theories. Finally, it indicates the alignment of Fayol’s theories with strategic leadership and management. Findings – Fayol’s theories are valuable and relevant for organizational leaders because Fayol was a practitioner who documented theories that worked best for him and his co-workers. While there are those who criticize Fayol’s theories, there are many others who respect them and find them useful as academicians and as practitioners. The theory of management functions aligns well with strategic leadership and management models and theories. Originality/value – The paper is the first to integrate Fayol’s theories with a strategic leadership model. Keywords Management theory, Management history, Leadership...
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